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HijackThis!/Anti-Virus programs are locked


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#1 png

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Posted 22 August 2009 - 09:30 PM

I don't know when this infection started but now:

I don't have permission to run: (even though I am using the Admin account):
Explorer.exe
MalwareBytes ( It was running when it got shut down and I'm not allowed to scan it again)
HijackThis! (Same as above)
Regedit (I re-enabled it)

Google links are always getting redirected
Spybot and Kapersky gets shut down when I try to run them.

I had something called System Protection that darkened my screen while its ad popped up, also in the task bar while I still had it, it had a shield like the Windows Security except the background behind the shield was a black box. Shortcuts to porntube.com also showed up on the desktop. I don't know what else to do, AVGScan cannot run due to "Invalid Parameters".

**I saw something like psystem.exe and I deleted it off the task manager screen. I tried to go to the Add/Install programs to get rid of System Protection but when I tried to go to the Control Panel, the computer rebooted and explorer.exe was gone. I went into regedit once but I didn't change anything there.

Is there any other way to show what is in the registry?
Here is a screenshot of the processes currently running:
http://i27.photobucket.com/albums/c194/puy...ster/Screen.jpg

Edited by png, 23 August 2009 - 09:34 AM.


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#2 confusedwithvaio

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Posted 22 August 2009 - 11:10 PM

I had this virus! It's a really horrible one. I would help, but I am useless... Sorry if you feel it is a bit strange my replying with no help for you, but good luck with fixing it :thumbsup:

#3 garmanma

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Posted 23 August 2009 - 09:41 PM

Right-click on the Task Bar and open Task Manager
In the Applications window, end all running tasks
Start a new task and type explorer.exe
This should bring up the Desktop and you should be able to run some scans
-------------------------------

Also try safe mode w/networking:

Reboot the computer and after the initial screen, start tapping the F8 key and make your selection
-------------------------------

Some types of malware will disable Malwarebytes Anti-Malware and other security tools. If MBAM will not install, try renaming it first.
  • Right-click on the mbam-setup.exe file file and rename it to mysetup.exe.
  • Double-click on mysetup.exe to start the installation.
  • If that did not work, then try renaming and changing the file extension. <- click this link if you do not see the file extension
  • Right-click on the mbam-setup.exe file, rename it to mysetup and change the .exe extension to .scr, .com, .pif, or .bat.
  • Then double-click on mysetup.scr (or whatever extension you renamed it) to begin installation.
If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files.
  • Right-click on mbam.exe, rename it to myscan.exe.
  • Double-click on myscan.exe to launch the program.
  • If that did not work, then try renaming and change the .exe extension in the same way as noted above.
  • Double-click on myscan.scr (or whatever extension you renamed it) to launch the program.
If using Windows Vista, refer to How to Change a File Extension in Windows Vista.

Be sure to update MBAM through the program's interface (preferable method) or manually download the definition updates and just double-click on mbam-rules.exe to install. Then perform a Quick Scan in normal mode and check all items found for removal. Don't forgot to reboot afterwards. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. When done, click the Logs tab and copy/paste the contents of the report in your next reply.

Note: MBAM uses Inno Setup instead of the Windows Installer Service to install the program. If installation fails in normal mode, try installing in safe mode. Doing this is usually not advised as MBAM is designed to be at full power when running in normal mode and loses some effectiveness for detection & removal when used in safe mode. For optimal removal, normal mode is recommended so it does not limit the abilities of MBAM. Therefore, after completing a scan it is recommended to uninstall MBAM, then reinstall it in normal mode and perform another Quick Scan.
-------------------------

Also try SAS using this method:


If SUPERAntiSpyware will not run when your PC starts or when you double-click the program shortcut, you may have a class of infection that specifically targets SUPERAntiSpyware and prevents it from running.
USE this link.

http://downloads.superantispyware.com/downloads/SAS_FREE.EXE
Mark
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#4 png

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Posted 24 August 2009 - 10:54 PM

Thanks for your help so far,

Explorer.exe cannot be run since it says that I do not have permission to access it.

Malwarebytes will not work no matter what I rename it to. Once it has been shut down once, I have to uninstall and re-install to attempt again, but I can't really change the extension without explorer working. Mbam shuts down after 3-7 seconds.

After running the SAS once, it came up with this list:
http://i27.photobucket.com/albums/c194/puy...aster/SASSR.jpg

It told me to reboot, which I did but the computer froze when it was shutting down (It was on the Windows shutting down screen, but the mouse froze and the screen just hangs there) so I had to unplug the computer which probably did not help.
Once I turned on the computer again, explorer still won't work. I don't have time to Re-Scan with SAS, but the shortcut icon is a blank white screen which is not good.

Spyware Doctor shows the message of block RootKit.TDSS? sometimes

Edited by png, 24 August 2009 - 10:56 PM.


#5 garmanma

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Posted 25 August 2009 - 07:35 PM

RootKit.TDSS
Unfortunately, there is a new mutation of this rootkit out now
The easiest and safest thing to do is to reformat and re-install. See if you can perform any of these steps in preparing a DDS / HJT log
If you cannot get the DDS scan to run, post back and we can try something else
------------------------


Please read the pinned topic titled "Preparation Guide For Use Before Posting A Hijackthis Log". If you cannot complete a step, then skip it and continue with the next. In Step 6 there are instructions for downloading and running DDS which will create a Pseudo HJT Report as part of its log.

When you have done that, post your log in the HijackThis Logs and Malware Removal forum, NOT here, for assistance by the HJT Team Experts. A member of the Team will walk you through, step by step, on how to clean your computer. If you post your log back in this thread, the response from the HJT Team will be delayed because your post will have to be moved. This means it will fall in line behind any others posted that same day.

The HJT team is very busy and it will take awhile to get to your post
Please be patient and good luck
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#6 Orange Blossom

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Posted 26 August 2009 - 11:55 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/t/252788/possible-rootkit-infection/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days, perhaps less, to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

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