Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Google Links Hijacked


  • This topic is locked This topic is locked
3 replies to this topic

#1 Carla M Romere

Carla M Romere

  • Members
  • 2 posts
  • OFFLINE
  •  
  • Local time:07:28 PM

Posted 22 August 2009 - 06:55 PM

After clicking on a link from a trusted friend, I was infected with one of the anitvirus fakes and kept getting popups, etc. I used MalwareBytes and was able to remove that succesfully. However, I've also noticed that all my Google links have been hijacked and send me to various and sundry undesirable search engine pages. I've run McAfee full scan which found no intrusions.

I followed the instructions for this forum and was able to successfully create all the requested files except for the Root Repeal one. I've tried running it several times, including in Safe Mode, and after about 30 seconds the computer hangs up and I have to restart it.

I would appreciate any help in resolving this issue without having to rebuild this PC.

Attached Files



BC AdBot (Login to Remove)

 


#2 Carla M Romere

Carla M Romere
  • Topic Starter

  • Members
  • 2 posts
  • OFFLINE
  •  
  • Local time:07:28 PM

Posted 24 August 2009 - 07:35 PM

I'm still trying to resolve this issue. I've tried to install Spybot Search & Destroy and it won't install. It gets to the point where it's trying to download the files and says it can't resolve the address. Same issue with AdAware and same issue with MalwareBytes now. It seems like any site that would have help, is somehow being blocked. I really would like some help with this.

===========

Hello

While we understand your frustration at having to wait, please note that Bleeping Computer deals with several hundred requests for assistance such as yours on a daily basis. As a result, our backlog is quite large as are other comparable sites that help others with malware issues. Although our HJT Team members work on hundreds of requests each day, they are all volunteers who work logs when they can and are able to do so. No one is paid by Bleeping Computer for their assistance to our members.

Further, our malware removal staff is comprised of team members with various levels of skill and expertise to deal with thousands of malware variants, some more complex than others. Although we try to take DDS/HJT logs in order (starting with the oldest), it is often the skill level of the particular helper and sometimes the operating system that dictates which logs get selected first. Some infections are more complicated than others and require a higher skill level to remove. Without that skill level attempted removal could result in disastrous results. In other instances, the helper may not be familiar with the operating system that you are using, since they use another. In either case, neither of us want someone to assist you who is not familiar with your issue and attempt to fix it.

We ask that once you have posted your log and are waiting, please DO NOT "bump" your thread or make further replies until it has been responded to by a member of the HJT Team. The reason we ask this or do not respond to your requests is because that would remove you from the active queue that Techs and Staff have access to. The malware staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response, there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

That is why I have made an edit to your last post, instead of a reply. Please do not multiple post here, as that only pushes you further down the queue and causes confusion to the staff.

Please be patient. It may take several days, perhaps less, to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses.

Thank you for understanding.

Orange Blossom ~ forum moderator

Edited by Orange Blossom, 25 August 2009 - 01:51 AM.


#3 etavares

etavares

    Bleepin' Remover


  • Malware Response Team
  • 15,514 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:08:28 PM

Posted 04 September 2009 - 05:40 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

NOTE: Please copy and paste the logs into your reply instead of attaching them. Thanks!


If I don't respond within 2 days, please feel free to PM me.
Please don't ask for help via PM. The forums are there for a reason. Please post in the forums so others may benefit as well.

Posted Image
Unified Network of Instructors and Trusted Eliminators
 


#4 harrythook

harrythook


  • Security Colleague
  • 4,152 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Philadelphia
  • Local time:07:28 PM

Posted 12 September 2009 - 06:38 AM

Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter.
All others please read The Preparation Guide before starting your topic.

Veni Vidi Vici
THE FIGHT AGAINST MALWARE

Become a BleepingComputer fan: Facebook




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users