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Windows Antivirus Pro infection [Moved]


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9 replies to this topic

#1 ripper_g

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Posted 22 August 2009 - 06:44 PM

Hi, I am really hoping you can help me, I have gotten infected with the Windows Antivirus Pro malware program, I have tried every way of getting rid of it, I tried Malwarebyre's Anti-malware program but it closes down after 10 seconds and other antivirus programs dont even load up. I have tried to follow your instructions and load up a dds and RootRepeal file but I cant even get those to run. I am very worried about what to do next, any help would be greatly appreciated.

Kind thanks

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#2 Orange Blossom

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Posted 25 August 2009 - 01:51 AM

As no logs have been posted, I am shifting this topic from the specialized HiJack This forum to the Am I Infected forum.

==>PLEASE DO NOT NOW POST LOGS<== unless a log is specifically requested.
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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#3 garmanma

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Posted 27 August 2009 - 07:21 PM

Please download RSIT by random/random and save it to your Desktop.
Note: You will need to run this tool while connected to the Internet so it can download HijackThis if it is not located on your system. If you get a warning from your firewall or other security programs regarding Rist attempting to contact the Internet, please allow the connection.
  • Close all applications and windows so that you have nothing open and are at your Desktop.
  • Double-click on RSIT.exe to start the program.
  • If using Windows Vista, be sure to Run As Administrator.
  • Click Continue after reading the disclaimer screen.
  • Leave the drop down box set to default: "List/folders created or modified in the last 1 month (30 days).
  • When the scan is complete, a text file named log.txt will automatically open in Notepad.
  • Save the log file to your desktop and copy/paste the contents into a new topic in the HijackThis Logs and Malware Removal forum, NOT here.
Important: Be sure to mention that you tried to follow the Prep Guide but were unable to get DDS to run.
If RSIT did not work, then reply back here.
Mark
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why won't my laptop work?

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#4 ripper_g

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Posted 01 September 2009 - 01:16 PM

Hi, I downloaded RSIT as requested, it started running but got about halfway through the scan and then it just vanished and nothing else came up :thumbsup:

Regards

#5 garmanma

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Posted 01 September 2009 - 05:33 PM

We have a few others to try

We Need to check for Rootkits with RootRepeal
  • Download RootRepeal from the following location and save it to your desktop.
  • Extract RootRepeal.exe from the archive (If you did not use the "Direct Download" mirror).
  • Open Posted Image on your desktop.
  • Click the Posted Image tab.
  • Click the Posted Image button.
  • Check all seven boxes: Posted Image
  • Push Ok
  • Check the box for your main system drive (Usually C:), and press Ok.
  • Allow RootRepeal to run a scan of your system. This may take some time.
  • Once the scan completes, push the Posted Image button. Save the log to your desktop, using a distinctive name, such as RootRepeal.txt. Include this report in your next reply, please.

Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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#6 ripper_g

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Posted 03 September 2009 - 11:06 AM

Hi, have tried RootRepeal and once again it starts to load up but then freezes and becomes non-responsive.

Thank you for all your help, I greatly appreciate it

#7 garmanma

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Posted 03 September 2009 - 07:49 PM

1. Download Win32kDiag from any of the following locations and save it to your Desktop

http://ad13.geekstogo.com/Win32kDiag.exe

http://download.bleepingcomputer.com/rootr.../Win32kDiag.exe

2. Double-click Win32kDiag.exe to run Win32kDiag and let it finish.
3. When it states "Finished! Press any key to exit...", press any key on your keyboard to close the program.
4. Start a new topic in the HJT forum: http://www.bleepingcomputer.com/forums/f/22/virus-trojan-spyware-and-malware-removal-logs/
Give a brief description of your problem and tell the you could not run the DDS scan
5. Double-click on the Win32kDiag.txt file that is located on your Desktop and post the entire contents of that log in your post
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#8 ripper_g

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Posted 08 September 2009 - 11:25 AM

Thank you very much for your help, I have downloaded Win32kDiag and got it to work, posted another topic and hopefully am one step closer to getting my pc healed.

Once again thank you for your help, it was greatly appreciated :thumbsup:

#9 garmanma

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Posted 08 September 2009 - 05:55 PM

Good to hear
Now just be patient and good luck
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#10 Orange Blossom

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Posted 08 September 2009 - 10:13 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/t/256135/windows-antivirus-pro-infection/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days, up to two weeks perhaps less, to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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