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Total Security


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#1 koehond

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Posted 22 August 2009 - 05:29 PM

Hi
New to this forum, if I am in the wrong area, be gentle and tell me which catagory I should be at with this problem
Desk top computer{which is not the one I using} has been infected with "Total Security" and have no access to the internet on that machine as a result.
I do have MalwareRemovalBot on the desktop it have failed to remove Total Security.. Since I am unable to access the internet on this machine...
If I download and save to a disk Malwareantibytes hopefully with the most current updates.. will I be able to add this program to the desk top machine and run it and remove Total Security?
Thanks for the help in advance
Koehound

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#2 Computer Pro

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Posted 22 August 2009 - 05:34 PM

Hello and welcome to Bleeping Computer.

Please subscribe to your topic so that you will be notified as soon as I post a reply, instead of you having to check the topic all of the time. This will allow you to get an email notification when I reply.

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Follow these instructions for running malwarebytes:

Lets take a look with Malwarebytes

Please download Malwarebytes' Anti-Malware from here:
Malwarebytes
Please rename the file BEFORE downloading to zztoy.exe instead of mbam-setup.exe

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.

Double Click zztoy.exe to install the application.
* Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select "Perform Full Scan", then click Scan.
* The scan may take some time to finish,so please be patient.
* When the scan is complete, click OK, then Show Results to view the results.
* Make sure that everything is checked, and click Remove Selected.
* When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
* The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
* Copy&Paste the entire MBAM report (even if it does not find anything) in your next reply

Extra Note:
If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer, please do so immediately.


If Malwarebytes won't install or run

Some types of malware will disable MBAM and other security tools. If MBAM will not install, try renaming it. Right-click on the mbam-setup.exe file and change the .exe extension to .bat, .com, .pif, or .scr and then double-click on it to run.

If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files, right-click on mbam.exe and change the .exe as noted above. Then double-click on it to run.

Edited by Computer Pro, 22 August 2009 - 05:34 PM.

Computer Pro

#3 koehond

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Posted 22 August 2009 - 06:23 PM

Will let you know my progress with your suggestions

#4 Computer Pro

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Posted 22 August 2009 - 06:24 PM

Ok, just make sure to post back the log once completed so that I can review it
Computer Pro

#5 koehond

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Posted 22 August 2009 - 06:37 PM

Sorry abt the delay, was in the process of doing a full format on a CD which is still in that process..Should be nearing the end of format soon and will start the download on that disk to install on desktop with your procedures.

#6 koehond

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Posted 22 August 2009 - 07:02 PM

Installed Malwarebytes following your directions...Scan option came up..selected all drives...scan page did not appear...desktop icon is present, clicked it and this message was received Windows cannot access the specific device,path,or file you may not have permission to access this item

#7 koehond

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Posted 22 August 2009 - 07:15 PM

During this wait time, reloaded malwarebytes, it started a scan abt 3% scan page disappeared and clicking on the icon brought up same message as in immediate previous email

#8 Computer Pro

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Posted 22 August 2009 - 07:39 PM

Ok, lets try Dr. Web:

Please download Dr. Web the free version & save it to your desktop. DO NOT perform a scan yet.

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr. Web Cureit as follows:
Double-click on launch.exe to open the program and click Start. (There is no need to update if you just downloaded the most current version
Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
The Express scan will automatically begin.
(This is a short scan of files currently running in memory, boot sectors, and targeted folders).
If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All.
When complete, click Select All, then choose Cure > Move incurable.
(This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
Now put a check next to Complete scan to scan all local disks and removable media.
In the top menu, click Settings > Change settings, and UNcheck "Heuristic analysis" under the "Scanning" tab, then click Ok.
Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
When the scan is complete, a message will be displayed at the bottom indicating if any viruses were found.
Click "Yes to all" if asked to cure or move the file(s) and select "Move incurable".
In the top menu, click file and choose save report list.
Save the DrWeb.csv report to your desktop.
Exit Dr.Web Cureit when done.
Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)
Computer Pro

#9 koehond

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Posted 22 August 2009 - 07:51 PM

Will do this..but need to leave for the evening....when will you be available again so you might follow my progress? time zone here is EDT will be able to follow through in morning

#10 Computer Pro

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Posted 22 August 2009 - 07:54 PM

I will be availiable again all of tomorrow. May I suggest to run the Dr. Web scan overnight as it takes some time
Computer Pro

#11 koehond

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Posted 22 August 2009 - 08:03 PM

Will start it tonight...back to you in a.m. signing off

#12 Computer Pro

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Posted 22 August 2009 - 08:06 PM

Good night.
Computer Pro

#13 koehond

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Posted 23 August 2009 - 06:29 AM

ikowin32.exe;c:\documents and settings\marilyn\start menu\programs\startup;Trojan.Botnetlog.11;Deleted.;
rncsys32.exe;c:\documents and settings\marilyn\start menu\programs\startup;Trojan.Botnetlog.11;Deleted.;
hcel.exe;C:\;Trojan.DownLoad.42450;Deleted.;
niawndos.exe;C:\;Trojan.DownLoad.42450;Deleted.;
umoikchf.exe;C:\;Trojan.Packed.2582;Deleted.;
A0129269.exe;C:\System Volume Information\_restore{46DE8921-1D39-44D2-A9E9-64119261F211}\RP1430;Trojan.Botnetlog.11;Deleted.;
A0131881.exe;C:\System Volume Information\_restore{46DE8921-1D39-44D2-A9E9-64119261F211}\RP1441;Trojan.Botnetlog.11;Deleted.;
A0131918.exe;C:\System Volume Information\_restore{46DE8921-1D39-44D2-A9E9-64119261F211}\RP1442;Trojan.Botnetlog.11;Deleted.;
A0132929.exe;C:\System Volume Information\_restore{46DE8921-1D39-44D2-A9E9-64119261F211}\RP1455;Trojan.Botnetlog.11;Deleted.;
A0132930.exe;C:\System Volume Information\_restore{46DE8921-1D39-44D2-A9E9-64119261F211}\RP1455;Trojan.Botnetlog.11;Deleted.;
A0132931.exe;C:\System Volume Information\_restore{46DE8921-1D39-44D2-A9E9-64119261F211}\RP1455;Trojan.DownLoad.42450;Deleted.;
A0132932.exe;C:\System Volume Information\_restore{46DE8921-1D39-44D2-A9E9-64119261F211}\RP1455;Trojan.DownLoad.42450;Deleted.;
A0132933.exe;C:\System Volume Information\_restore{46DE8921-1D39-44D2-A9E9-64119261F211}\RP1455;Trojan.Packed.2582;Deleted.;

Results of scan by DR.Web

#14 Computer Pro

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Posted 23 August 2009 - 04:38 PM

Now please try to run Malwarebytes
Computer Pro

#15 koehond

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Posted 23 August 2009 - 05:28 PM

Malwarebytes has this message when clicked "windows cannot access the specified device,path,or file. You may not have the appropriate permissions to access the item




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