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Cant open Internet Eexplorer or Mozilla FireFox


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2 replies to this topic

#1 njbrugh

njbrugh

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Posted 22 August 2009 - 02:00 PM

HI i cant open any of my Web browsers ( IE 7, Firefox, msn) in WIndows xp I somewhat knowledgeable when it comes to computers but not all knowing. I used hijack this and got a log that looks like this...

Logfile of Trend Micro HijackThis v2.0.2

Scan saved at 11:34:33 AM, on 8/22/2009

Platform: Windows XP SP3 (WinNT 5.01.2600)

MSIE: Internet Explorer v8.00 (8.00.6001.18702)

Boot mode: Normal



Running processes:

E:\WINDOWS\System32\smss.exe

E:\WINDOWS\system32\csrss.exe

E:\WINDOWS\system32\winlogon.exe

E:\WINDOWS\system32\services.exe

E:\WINDOWS\system32\lsass.exe

E:\WINDOWS\system32\svchost.exe

E:\WINDOWS\system32\svchost.exe

E:\WINDOWS\System32\svchost.exe

E:\WINDOWS\system32\svchost.exe

E:\WINDOWS\system32\svchost.exe

E:\WINDOWS\system32\spoolsv.exe

E:\WINDOWS\system32\svchost.exe

E:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACService.exe

E:\PROGRA~1\AVG\AVG8\avgwdsvc.exe

E:\WINDOWS\Explorer.EXE

E:\Program Files\Common Files\Authentium\AntiVirus\dvpapi.exe

E:\PROGRA~1\AVG\AVG8\avgrsx.exe

E:\Program Files\iolo\common\lib\ioloServiceManager.exe

E:\PROGRA~1\AVG\AVG8\avgnsx.exe

E:\WINDOWS\system32\nvsvc32.exe

E:\WINDOWS\system32\svchost.exe

E:\Program Files\Linksys Wireless-G PCI Wireless Network Monitor\WLService.exe

E:\PROGRA~1\AVG\AVG8\avgemc.exe

E:\Program Files\Linksys Wireless-G PCI Wireless Network Monitor\WMP54Gv4.exe

E:\WINDOWS\RTHDCPL.EXE

E:\Program Files\AVG\AVG8\avgcsrvx.exe

E:\Program Files\iolo\System Mechanic Professional\AntiVirus\ioloAV.exe

E:\WINDOWS\system32\RUNDLL32.EXE

E:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACDaemon.exe

E:\PROGRA~1\AVG\AVG8\avgtray.exe

E:\Program Files\iolo\System Mechanic Professional\Personal Firewall\ioloFW.exe

E:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe

E:\WINDOWS\system32\ctfmon.exe

E:\Program Files\Messenger\msmsgs.exe

E:\WINDOWS\System32\alg.exe

E:\Program Files\WinZip\WZQKPICK.EXE

E:\Program Files\BumpTop\BumpTop.exe

E:\Program Files\iolo\System Mechanic Professional\AntiVirus\iAVEmailScanner.exe

E:\Program Files\Trend Micro\HijackThis\HijackThis.exe

E:\WINDOWS\system32\wbem\wmiprvse.exe

E:\WINDOWS\system32\wbem\wmiprvse.exe



R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157

R3 - URLSearchHook: AVG Security Toolbar BHO - {A3BC75A2-1F87-4686-AA43-5347D756017C} - E:\Program Files\AVG\AVG8\Toolbar\IEToolbar.dll

O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - E:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll

O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - E:\Program Files\AVG\AVG8\avgssie.dll

O2 - BHO: (no name) - {7418E5F5-0E48-4144-8F92-5CA791C82396} - (no file)

O2 - BHO: AVG Security Toolbar BHO - {A3BC75A2-1F87-4686-AA43-5347D756017C} - E:\Program Files\AVG\AVG8\Toolbar\IEToolbar.dll

O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - e:\program files\google\googletoolbar1.dll

O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - E:\Program Files\Google\GoogleToolbarNotifier\3.1.807.1746\swg.dll

O2 - BHO: (no name) - {DE713078-8012-4B75-92BA-398D4642A64B} - (no file)

O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - e:\program files\google\googletoolbar1.dll

O3 - Toolbar: AVG Security Toolbar - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - E:\Program Files\AVG\AVG8\Toolbar\IEToolbar.dll

O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE E:\WINDOWS\system32\NvCpl.dll,NvStartup

O4 - HKLM\..\Run: [nwiz] nwiz.exe /install

O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE

O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE

O4 - HKLM\..\Run: [GEST] =

O4 - HKLM\..\Run: [iolo AntiVirus] "E:\Program Files\iolo\System Mechanic Professional\AntiVirus\ioloAV.exe"

O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE E:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit

O4 - HKLM\..\Run: [QuickTime Task] "E:\Program Files\QuickTime\QTTask.exe" -atboottime

O4 - HKLM\..\Run: [ArcSoft Connection Service] E:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACDaemon.exe

O4 - HKLM\..\Run: [AVG8_TRAY] E:\PROGRA~1\AVG\AVG8\avgtray.exe

O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "E:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"

O4 - HKLM\..\Run: [iolo Personal Firewall] "E:\Program Files\iolo\System Mechanic Professional\Personal Firewall\ioloFW.exe"

O4 - HKCU\..\Run: [swg] E:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe

O4 - HKCU\..\Run: [ctfmon.exe] E:\WINDOWS\system32\ctfmon.exe

O4 - HKCU\..\Run: [MSMSGS] "E:\Program Files\Messenger\msmsgs.exe" /background

O4 - Startup: BumpTop.lnk = E:\Program Files\BumpTop\BumpTop.exe

O4 - Global Startup: Kodak EasyShare software.lnk = F:\Kodak EasyShare software\bin\EasyShare.exe

O4 - Global Startup: WinZip Quick Pick.lnk = E:\Program Files\WinZip\WZQKPICK.EXE

O9 - Extra button: (no name) - {A573D71B-951B-4BAD-B8CC-708AE84769C9} - (no file)

O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - E:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - E:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - E:\Program Files\Messenger\msmsgs.exe

O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - E:\Program Files\Messenger\msmsgs.exe

O10 - Unknown file in Winsock LSP: e:\windows\system32\iavlsp.dll

O10 - Unknown file in Winsock LSP: e:\windows\system32\iavlsp.dll

O10 - Unknown file in Winsock LSP: e:\program files\iolo\common\firewall\ifw_xfilter.dll

O10 - Unknown file in Winsock LSP: e:\program files\iolo\common\firewall\ifw_xfilter.dll

O10 - Unknown file in Winsock LSP: e:\program files\iolo\common\firewall\ifw_xfilter.dll

O10 - Unknown file in Winsock LSP: e:\program files\iolo\common\firewall\ifw_xfilter.dll

O10 - Unknown file in Winsock LSP: e:\program files\iolo\common\firewall\ifw_xfilter.dll

O10 - Unknown file in Winsock LSP: e:\windows\system32\iavlsp.dll

O16 - DPF: {1E54D648-B804-468d-BC78-4AFFED8E262F} (System Requirements Lab) - http://www.nvidia.com/content/DriverDownlo...sreqlab_nvd.cab

O16 - DPF: {74DBCB52-F298-4110-951D-AD2FF67BC8AB} (NVIDIA Smart Scan) - http://www.nvidia.com/content/DriverDownlo...iaSmartScan.cab

O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - E:\Program Files\AVG\AVG8\avgpp.dll

O20 - Winlogon Notify: avgrsstarter - E:\WINDOWS\SYSTEM32\avgrsstx.dll

O23 - Service: ArcSoft Connect Daemon (ACDaemon) - ArcSoft Inc. - E:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACService.exe

O23 - Service: AVG Free8 E-mail Scanner (avg8emc) - AVG Technologies CZ, s.r.o. - E:\PROGRA~1\AVG\AVG8\avgemc.exe

O23 - Service: AVG Free8 WatchDog (avg8wd) - AVG Technologies CZ, s.r.o. - E:\PROGRA~1\AVG\AVG8\avgwdsvc.exe

O23 - Service: DvpApi (dvpapi) - Authentium, Inc. - E:\Program Files\Common Files\Authentium\AntiVirus\dvpapi.exe

O23 - Service: Google Updater Service (gusvc) - Google - E:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe

O23 - Service: iolo FileInfoList Service (ioloFileInfoList) - Unknown owner - E:\Program Files\iolo\common\lib\ioloServiceManager.exe

O23 - Service: iolo System Service (ioloSystemService) - Unknown owner - E:\Program Files\iolo\common\lib\ioloServiceManager.exe

O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - E:\WINDOWS\system32\nvsvc32.exe

O23 - Service: WMP54Gv4SVC - GEMTEKS - E:\Program Files\Linksys Wireless-G PCI Wireless Network Monitor\WLService.exe



--

End of file - 7961 bytes


any help would be wonderful!! thanks. :thumbup2:

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#2 schrauber

schrauber

    Mr.Mechanic


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Posted 03 September 2009 - 03:05 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE
regards,
schrauber

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#3 harrythook

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Posted 12 September 2009 - 06:09 AM

Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter.
All others please read The Preparation Guide before starting your topic.

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