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kernal blue screen then restarts?


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3 replies to this topic

#1 woah57

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Posted 22 August 2009 - 01:57 PM

I keep getting a blue screen that says something along the lines of "KERNAL DATA (Blank) ERROR" it says it has something to do with a hardware malfunction

"if this is the first time you are seeing this message, restart"

"if you are seeing this message again press F8 and goto safemode(not exact quotes) but i have no idea what to do in safemode

near the bottom it says "Dumping internal data" and it counts up to about 70

then it restarts


can anyone help me?

mucho appreciation

Edited by The weatherman, 23 August 2009 - 04:19 PM.
Moved from XP to a more appropriate forum. Tw


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#2 joseibarra

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Posted 22 August 2009 - 02:27 PM

If it says kernal.exe instead of kernel.exe that is very suspicious of malicious software (malware).

If you system is too unstable to boot normally, before Windows starts to load, start tapping the F8 key to get a menu of boot modes. Chose to enter Safe Mode with Networking. Things will look larger, but that is normal.

If you are able to get in the Internet, try to get this much done:

Download, install, update and do a full scan with these free malware detection programs:

Malwarebytes (MBAM): http://malwarebytes.org/
SUPERAntiSpyware: (SAS): http://www.superantispyware.com/

They can be uninstalled later if desired.

Reboot and report the results.

The mediocre teacher tells. The good teacher explains. The superior teacher demonstrates.


#3 woah57

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Posted 23 August 2009 - 02:24 PM

computer works normally ussually but if im running to many programs or if its on for a while it will go to this blue screen and restart

NEW INFORMATION

it says this

*** 0xE1982668 0XC000009C 08BF8C4128 0X10(something)

*** win32.sys BF8C4128 at base BF800000 in datestamp 41107F79

then it happened again this time:

*** 0xE1982668 0XC000009C 08BF8C4128 0X10(something) ONLY WITH DIFFERENT NUMBERS

*** atubi.sys(i think) F74384 at base F7427000 in datestamp 41107B4D


please help i will run anti malware hopefully it works

#4 Orange Blossom

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Posted 25 August 2009 - 01:39 AM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/t/251694/mywebsearch-need-to-fully-delete/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days, perhaps less, to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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