I can't even tell if the problem is malware related, hardware related or software related, so please move to the correct forum if I've inncorrectly posted.
The short version of a long story is that my next door neighbour has asked me to see if I could repair her laptop. ( I once fitted a memory card in her tower pc and that makes me a whizz kid on computers - apparently ) She had given the laptop to somebody else before me who failed miserably.
The computer had what we think was the PAV virus on it, which does seem to have been cleaned up by the last person helping me.
The problem I am left with is that although it will connect to the internet, it won't connect to any AV site to update.
I've tried, MBAM, Avast, AdAware, and AVG
I load the programs from a thumb drive to get an install, but when the programs try to update before the first scan I get the error code 732 (0, 0)
I've tried to read up on a fix, but phrases like DNS and HOST Files only serve to confuse this wannabe whizzkid!
The laptop is a Toshiba T2300 32bit with Vista Home Premium
It is connected to my neighbours network next door - but I have also connected it to mine, so I don't think it's a router problem.
(if I ask her to pull the plug on the router and plug back in, will I need any security code to connect again? She won't have a problem letting me in her house to get to the router, but I'm scared stiff of the dog!)
I know I'm new here and asking questions already, but I really would appreciate any help anyone can offer.
Edited by dwshepherd, 22 August 2009 - 02:09 PM.