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Can't access AV update sites


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9 replies to this topic

#1 dwshepherd

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Posted 22 August 2009 - 12:49 PM

Hi all from a new member sent here from another forum in the hope someone can help!

I can't even tell if the problem is malware related, hardware related or software related, so please move to the correct forum if I've inncorrectly posted.

The short version of a long story is that my next door neighbour has asked me to see if I could repair her laptop. ( I once fitted a memory card in her tower pc and that makes me a whizz kid on computers - apparently :thumbsup: ) She had given the laptop to somebody else before me who failed miserably.
The computer had what we think was the PAV virus on it, which does seem to have been cleaned up by the last person helping me.

The problem I am left with is that although it will connect to the internet, it won't connect to any AV site to update.
I've tried, MBAM, Avast, AdAware, and AVG
I load the programs from a thumb drive to get an install, but when the programs try to update before the first scan I get the error code 732 (0, 0)

I've tried to read up on a fix, but phrases like DNS and HOST Files only serve to confuse this wannabe whizzkid! :flowers:

The laptop is a Toshiba T2300 32bit with Vista Home Premium
It is connected to my neighbours network next door - but I have also connected it to mine, so I don't think it's a router problem.
(if I ask her to pull the plug on the router and plug back in, will I need any security code to connect again? She won't have a problem letting me in her house to get to the router, but I'm scared stiff of the dog!)

I know I'm new here and asking questions already, but I really would appreciate any help anyone can offer.


Best Regards

Shep

Edited by dwshepherd, 22 August 2009 - 02:09 PM.


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#2 boopme

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Posted 24 August 2009 - 12:21 PM

Hello and welcomw. I am going to move this topic to the AM I Infected forum from Web Browsing/Email.

Please post your last MBAM log.
The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.


We Need to check for Rootkits with RootRepeal
  • Download RootRepeal from the following location and save it to your desktop.
  • Extract RootRepeal.exe from the archive (If you did not use the "Direct Download" mirror).
  • Open Posted Image on your desktop.
  • Click the Posted Image tab.
  • Click the Posted Image button.
  • Check all seven boxes: Posted Image
  • Push Ok
  • Check the box for your main system drive (Usually C:), and press Ok.
  • Allow RootRepeal to run a scan of your system. This may take some time.
  • Once the scan completes, push the Posted Image button. Save the log to your desktop, using a distinctive name, such as RootRepeal.txt. Include this report in your next reply, please.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 dwshepherd

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Posted 24 August 2009 - 04:03 PM

Hi boopme, Thank you for your reply.
I'm not sure if you'll have to move this again to the Internet and Networking forum now!?
(Or the "I'm gonna throw this machine out of the window" forum)

I just tried to run RootRepeal, but it won't run. I get the following error code:
FOPS - DeviceIoControl Error! Error Code = 0x0000024
Extended Info (0x000000d8)

WhenI click ok and try to run anyway I get another error: Error Code = 0 x 0

I can't install MBAM as it won't get past the update before launch page.

I've been told that it's probably a registry problem, as I can connect to some internet sites - just not any concerning Anti Virus or Utilities.

As it's my neighbours lap top and she isn't to worried about losing any data, I've told her to consider using the recovery disk to just go back to as new', but if it can be done without this it would be nice :thumbsup:


Shep

#4 boopme

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Posted 24 August 2009 - 07:35 PM

This is most likely the malware. You can always reformat also.
Let;s try these..
Some types of malware will disable MBAM (MalwareBytes) and other security tools. If MBAM will not install, try renaming it.

Before saving any of your security programs, rename them first. For example, before you save Malwarebytes', rename it to something like MBblah.exe and then click on Save and save it to your desktop. Same thing after you install it. Before running it, rename the main executable file first
***
Right-click on the mbam-setup.exe file and change the .exe extension to .bat, .com, .pif, or .scr and then double-click on it to run.

If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files, right-click on mbam.exe and change the .exe as noted above. Then double-click on it to run..

Next run MBAM (MalwareBytes):


NOTE: Before saving MBAM please rename it to zztoy.exe....now save it to your desktop.

Please download Malwarebytes Anti-Malware and save it to your desktop.

alternate download link 2

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Let's try a different ARK...
      Please download Sophos Anti-rootkit & save it to your desktop.
      alternate download link
      Note: If using the vendor's download site you will be asked to register with MySophos so an email containing an activation link can be sent to your email address.

      Be sure to print out and read the Sophos Anti-Rookit User Manual and Release Notes.
      • Double-click sar_15_sfx.exe to begin the installation, read the license agreement and click Accept.
      • Allow the default location of C:\Program Files\Sophos\Sophos Anti-Rootkit and click Install.
      • A message will appear "Sophos Anti-Rootkit was successfully installed. Click 'yes' to start it now".
      • Click Yes and allow the driver and its randomly named .tmp file (i.e. F.tmp) to load if asked.
      • If the scan did not start automatically, make sure the following are checked:
        • Running processes
        • Windows Registry
        • Local Hard Drives
      • Click Start scan.
      • Sophos Anti-Rootkit will scan the selected areas and display any suspicious files in the upper panel.
      • When the scan is complete, a pop-up screen will appear with "Rootkit Scan Results". Click OK to continue.
      • Click on the suspicious file to display more information about it in the lower panel which also includes whether the item is recommended for removal.
        • Files tagged as Removable: No are not marked for removal and cannot be removed.
        • Files tagged as Removable: Yes (clean up recommended) are marked for removal by default.
        • Files tagged as Removable: Yes (but clean up not recommended) are not marked for removal because Sophos did not recognize them. These files will require further investigation.
      • Select only items recommended for removal, then click "Clean up checked items". You will be asked to confirm, click Yes.
      • A pop up window will appear advising the cleanup will finish when you restart your computer. Click Restart Now.
      • After reboot, a dialog box displays the files you selected for removal and the action taken.
      • Click Empty list and then click Continue to re-scan your computer a second time to ensure everything was cleaned.
      • When done, go to Start > Run and type or copy/paste: %temp%\sarscan.log
      • This should open the log from the rootkit scan. Please post this log in your next reply. If you have a problem, you can find sarscan.log in C:\Documents and Settings\\Local Settings\Temp\.
      Before performing an ARK scan it is recommended to do the following to ensure more accurate results and avoid common issues that may cause false detections.
      • Disconnect from the Internet or physically unplug you Internet cable connection.
      • Clean out your temporary files.
      • Close all open programs, scheduling/updating tasks and background processes that might activate during the scan including the screensaver.
      • Temporarily disable your anti-virus and real-time anti-spyware protection.
      • After starting the scan, do not use the computer until the scan has completed.
      • When finished, re-enable your anti-virus/anti-malware (or reboot) and then you can reconnect to the Internet.
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 dwshepherd

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Posted 25 August 2009 - 04:11 PM

Hi boopme, thanks for taking the time to help.
I'm in the UK, so apologies for the delays in my replies.

Please find below log of Sophos. I followed the instructions regarding temp files, but it still found a bundle. They looked like leftovers from my neighbours MSN messenger. Iedited the addresses in the log, cos I'm getting hit with paranoia using a machine without AV!

Log below:

Sophos Anti-Rootkit Version 1.5.0 © 2009 Sophos Plc
Started logging on 25/08/2009 at 20:38:13
User "family" on computer "FAMILY-PC"
Windows version 6.0 SP 0.0 build 6000 SM=0x300 PT=0x1 Win32
Info: Starting process scan.
Info: Starting registry scan.
Stopped logging on 25/08/2009 at 20:39:52


Sophos Anti-Rootkit Version 1.5.0 © 2009 Sophos Plc
Started logging on 25/08/2009 at 20:40:51
User "family" on computer "FAMILY-PC"
Windows version 6.0 SP 0.0 build 6000 SM=0x300 PT=0x1 Win32
Info: Starting process scan.
Info: Starting registry scan.
Stopped logging on 25/08/2009 at 20:41:11


Sophos Anti-Rootkit Version 1.5.0 © 2009 Sophos Plc
Started logging on 25/08/2009 at 20:45:48
User "family" on computer "FAMILY-PC"
Windows version 6.0 SP 0.0 build 6000 SM=0x300 PT=0x1 Win32
Info: Starting process scan.
Info: Starting registry scan.
Hidden: registry item \HKEY_USERS\S-1-5-18\Software\Microsoft\CTF\Assemblies\0x00000409
Info: Starting disk scan of C: (NTFS).
Hidden: file C:\ProgramData\Microsoft\Search\Data\Applications\Windows\tmp.edb
Hidden: file C:\ProgramData\Microsoft\Search\Data\Applications\Windows\Projects\SystemIndex\Indexer\CiFiles\00010015.wid
Hidden: file C:\ProgramData\Microsoft\Search\Data\Applications\Windows\Projects\SystemIndex\Indexer\CiFiles\00010015.ci
Hidden: file C:\ProgramData\Microsoft\Search\Data\Applications\Windows\Projects\SystemIndex\Indexer\CiFiles\00010015.dir
Hidden: file C:\ProgramData\Microsoft\Search\Data\Applications\Windows\Projects\SystemIndex\Indexer\CiFiles\00010005.wid
Hidden: file C:\ProgramData\Microsoft\Search\Data\Applications\Windows\Projects\SystemIndex\Indexer\CiFiles\00010005.ci
Hidden: file C:\ProgramData\Microsoft\Search\Data\Applications\Windows\Projects\SystemIndex\Indexer\CiFiles\00010005.dir
Hidden: file C:\Windows\System32\config\RegBack\SAM.LOG1
Hidden: file C:\Users\family\AppData\Local\Microsoft\Messenger\email address replaced\SharingMetadata\this email address replaced too\DFSR\Staging\CS{0FA60497-E156-F514-C297-82C0CD341EED}\18\18-{312196C3-93DE-4ADF-9131-9DF7D086BB86}-v18-{312196C3-93DE-4ADF-9131-9DF7D086BB86}-v18-Downloaded.frx
Hidden: file C:\Users\family\AppData\Local\Microsoft\Messenger\email address replaced\SharingMetadata\this email address replaced too\DFSR\Staging\CS{0FA60497-E156-F514-C297-82C0CD341EED}\24\24-{312196C3-93DE-4ADF-9131-9DF7D086BB86}-v24-{312196C3-93DE-4ADF-9131-9DF7D086BB86}-v24-Downloaded.frx
Hidden: file C:\Users\family\AppData\Local\Microsoft\Messenger\email address replaced\SharingMetadata\this email address replaced too\DFSR\Staging\CS{0FA60497-E156-F514-C297-82C0CD341EED}\19\19-{312196C3-93DE-4ADF-9131-9DF7D086BB86}-v19-{312196C3-93DE-4ADF-9131-9DF7D086BB86}-v19-Downloaded.frx
Hidden: file C:\Users\family\AppData\Local\Microsoft\Messenger\email address replaced\SharingMetadata\this email address replaced too\DFSR\Staging\CS{0FA60497-E156-F514-C297-82C0CD341EED}\25\25-{312196C3-93DE-4ADF-9131-9DF7D086BB86}-v25-{312196C3-93DE-4ADF-9131-9DF7D086BB86}-v25-Downloaded.frx
Hidden: file C:\Users\family\AppData\Local\Microsoft\Messenger\email address replaced\SharingMetadata\this email address replaced too\DFSR\Staging\CS{0FA60497-E156-F514-C297-82C0CD341EED}\30\30-{312196C3-93DE-4ADF-9131-9DF7D086BB86}-v30-{312196C3-93DE-4ADF-9131-9DF7D086BB86}-v30-Downloaded.frx
Hidden: file C:\Users\family\AppData\Local\Microsoft\Messenger\email address replaced\SharingMetadata\this email address replaced too\DFSR\Staging\CS{0FA60497-E156-F514-C297-82C0CD341EED}\31\31-{312196C3-93DE-4ADF-9131-9DF7D086BB86}-v31-{312196C3-93DE-4ADF-9131-9DF7D086BB86}-v31-Partial.frx
Hidden: file C:\Users\family\AppData\Local\Microsoft\Messenger\email address replaced\SharingMetadata\this email address replaced too\DFSR\Staging\CS{0FA60497-E156-F514-C297-82C0CD341EED}\20\20-{312196C3-93DE-4ADF-9131-9DF7D086BB86}-v20-{312196C3-93DE-4ADF-9131-9DF7D086BB86}-v20-Downloaded.frx
Hidden: file C:\Users\family\AppData\Local\Microsoft\Messenger\email address replaced\SharingMetadata\this email address replaced too\DFSR\Staging\CS{0FA60497-E156-F514-C297-82C0CD341EED}\21\21-{312196C3-93DE-4ADF-9131-9DF7D086BB86}-v21-{312196C3-93DE-4ADF-9131-9DF7D086BB86}-v21-Downloaded.frx
Hidden: file C:\Users\family\AppData\Local\Microsoft\Messenger\email address replaced\SharingMetadata\this email address replaced too\DFSR\Staging\CS{0FA60497-E156-F514-C297-82C0CD341EED}\22\22-{312196C3-93DE-4ADF-9131-9DF7D086BB86}-v22-{312196C3-93DE-4ADF-9131-9DF7D086BB86}-v22-Downloaded.frx
Hidden: file C:\Users\family\AppData\Local\Microsoft\Messenger\email address replaced\SharingMetadata\this email address replaced too\DFSR\Staging\CS{0FA60497-E156-F514-C297-82C0CD341EED}\29\29-{312196C3-93DE-4ADF-9131-9DF7D086BB86}-v29-{312196C3-93DE-4ADF-9131-9DF7D086BB86}-v29-Downloaded.frx
Hidden: file C:\Users\family\AppData\Local\Microsoft\Messenger\email address replaced\SharingMetadata\this email address replaced too\DFSR\Staging\CS{0FA60497-E156-F514-C297-82C0CD341EED}\23\23-{312196C3-93DE-4ADF-9131-9DF7D086BB86}-v23-{312196C3-93DE-4ADF-9131-9DF7D086BB86}-v23-Downloaded.frx
Hidden: file C:\Users\family\AppData\Local\Microsoft\Messenger\email address replaced\SharingMetadata\this email address replaced too\DFSR\Staging\CS{0FA60497-E156-F514-C297-82C0CD341EED}\31\31-{312196C3-93DE-4ADF-9131-9DF7D086BB86}-v31-{312196C3-93DE-4ADF-9131-9DF7D086BB86}-v31-Partial.frx
Hidden: file C:\Users\family\AppData\Local\Microsoft\Messenger\email address replaced\SharingMetadata\this email address replaced too\DFSR\Staging\CS{0FA60497-E156-F514-C297-82C0CD341EED}\31\31-{312196C3-93DE-4ADF-9131-9DF7D086BB86}-v31-{312196C3-93DE-4ADF-9131-9DF7D086BB86}-v31-Downloading.frx
Hidden: file C:\Users\family\AppData\Local\Microsoft\Messenger\email address replaced\SharingMetadata\this email address replaced too\DFSR\Staging\CS{0FA60497-E156-F514-C297-82C0CD341EED}\01\10-{0FA60497-E156-F514-C297-82C0CD341EED}-v1-{B9AE4299-CF35-4FE4-8FD0-83C70B6BBD6F}-v10-Downloaded.frx
Hidden: file C:\Users\Lucy\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\J8QOS5Z3\href%3Fbanner%3D248441%26place%3D21516%26rnd%3D1243264838378%26url%3D,http%3A%2F%2Fmedia.adrevolver[1].com%2Fadrevolver%2Fbanner%3Fplace%3D21516%26cpy%3D875651,;
Hidden: file C:\Users\Lucy\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\J8QOS5Z3\ic_danceelectronica;sz=300x250;kl=N;klg=en;kt=K;kga=-1;kr=F;kw=laroux+remix;kgg=-1;kcr=us;dc_dedup=1;kmyd=ad_creative_1;tile=1;dcopt=ist;ord=693585590283216[1].6
Hidden: file C:\Users\Lucy\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\SQSVJ12G\nceelectronica;sz=300x250;kl=N;klg=en;kt=K;kga=-1;kr=F;kw=laid+back+luke+be;kgg=-1;kcr=us;dc_dedup=1;kmyd=ad_creative_1;tile=1;dcopt=ist;ord=6256205656578082[1]
Hidden: file C:\Users\Lucy\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\ZKB9MMS0\sic_danceelectronica;sz=300x250;kl=N;klg=en;kt=K;kga=-1;kr=F;kw=house+music;kgg=-1;kcr=us;dc_dedup=1;kmyd=ad_creative_1;tile=1;dcopt=ist;ord=2700527468804963[1]
Hidden: file C:\Users\Lucy\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\XPP3HHI0\ntenance;sz=300x250;kl=N;klg=en;kt=K;kga=-1;kr=F;kw=adele+chasing+pavements;kgg=-1;kcr=us;dc_dedup=1;kmyd=ad_creative_1;tile=1;dcopt=ist;ord=6430968717103249[1]
Hidden: file C:\Users\Lucy\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\ZKB9MMS0\p;sz=300x250;kl=N;klg=en;kt=K;kga=-1;kr=F;kw=boom+boom+pow+black+eyed+peas;kgg=-1;kcr=us;dc_dedup=1;kmyd=ad_creative_1;tile=1;dcopt=ist;ord=4431291251600818[1].5
Hidden: file C:\Users\Lucy\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\XPP3HHI0\usic_urbanhiphop;sz=300x250;kl=N;klg=en;kt=K;kga=-1;kr=F;kw=black+eyed+peas;kgg=-1;kcr=us;dc_dedup=1;kmyd=ad_creative_1;tile=1;dcopt=ist;ord=6294245747270156[1]
Hidden: file C:\Users\Lucy\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\ZKB9MMS0\;kpid=2;afc=1;kga=-1;kr=F;u=zu0PYBuyr9k%7C2;kgg=-1;kcr=us;custp=1binWLcyHbj14v8XI7BnxA;kmpuonly=1;ref=fvst;dc_dedup=1;kpu=FreshenFab;ord=5595626978632466[1].htm
Hidden: file C:\Users\Lucy\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\ZKB9MMS0\fc=1;kga=-1;kr=F;u=zu0PYBuyr9k%7C2;kgg=-1;kcr=us;custp=1binWLcyHbj14v8XI7BnxA;kmpuonly=1;ref=fvst;dc_dedup=1;kpu=FreshenFab;ptile=1;dcopt=ist;ord=8595212[1].htm
Hidden: file C:\Users\Lucy\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\ZKB9MMS0\;kpid=2;afc=1;kga=-1;kr=F;u=zu0PYBuyr9k%7C2;kgg=-1;kcr=us;custp=1binWLcyHbj14v8XI7BnxA;kmpuonly=1;ref=fvst;dc_dedup=1;kpu=FreshenFab;ord=5595626978632466[2].htm
Hidden: file C:\Users\Lucy\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\XLUAR5AZ\usic_urbanhiphop;sz=300x250;kl=N;klg=en;kt=K;kga=-1;kr=F;kw=black+eyed+peas;kgg=-1;kcr=us;dc_dedup=1;kmyd=ad_creative_1;tile=1;dcopt=ist;ord=8165385649060013[1]
Hidden: file C:\Users\Lucy\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\J8QOS5Z3\1;kga=-1;kr=F;k1=pop;u=UIK-U6ZfyYE%7C6;kgg=-1;kcr=us;kmpuonly=1;custp=cSxKyxwpqn2N-iNgpOEfUw;dc_dedup=1;kpu=fergiebrvideos3;ptile=1;dcopt=ist;ord=8084551[1].htm
Hidden: file C:\Users\Lucy\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\NY2MTPQN\id=6;afc=1;kga=-1;kr=F;k1=pop;u=UIK-U6ZfyYE%7C6;kgg=-1;kcr=us;kmpuonly=1;custp=cSxKyxwpqn2N-iNgpOEfUw;dc_dedup=1;kpu=fergiebrvideos3;ord=7876479788453511[1].htm
Hidden: file C:\Users\Lucy\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\NY2MTPQN\id=6;afc=1;kga=-1;kr=F;k1=pop;u=UIK-U6ZfyYE%7C6;kgg=-1;kcr=us;kmpuonly=1;custp=cSxKyxwpqn2N-iNgpOEfUw;dc_dedup=1;kpu=fergiebrvideos3;ord=7876479788453511[2].htm
Hidden: file C:\Users\Lucy\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\NSYM4UZS\http%3A%2F%2Fwww.motoring.co.uk%2Fcgi-bin%2Fsearch.cgi%3Fq%3Dused%2BBMW%26action%3Dnext%26manufacturer%3DBMW;r=http%3A%2F%2Fwww.motoring.co.uk%2Fbuy_a_car[1].htm
Hidden: file C:\Users\Lucy\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\J8QOS5Z3\3%2BSERIES%26minPrice%3D2000%26maxPrice%3D6000%26postcode%3Dss118sx%26q%3Dnew%2BBMW%26x%3D18%26y%3D3;r=http%3A%2F%2Fwww.motoring.co.uk%2Fcgi-bin%2Fsearch[1].htm
Hidden: file C:\Users\Lucy\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\SQSVJ12G\pproved%3D%26cheap%3D%26spacious%3D%26performance%3D%26sporty%3D%26stylish%3D%26luxury%3D%26economy%3D%26q%3Dused%2BBMW%2B3%20SERIES%26page%3D2;ts=531969[1].htm
Hidden: file C:\Users\Lucy\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\NSYM4UZS\approved%3D%26cheap%3D%26spacious%3D%26performance%3D%26sporty%3D%26stylish%3D%26luxury%3D%26economy%3D%26q%3Dused%2BBMW%2B3%20SERIES%26page%3D3;ts=59953[1].htm
Hidden: file C:\Users\Lucy\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\NSYM4UZS\pproved%3D%26cheap%3D%26spacious%3D%26performance%3D%26sporty%3D%26stylish%3D%26luxury%3D%26economy%3D%26q%3Dused%2BBMW%2B3%20SERIES%26page%3D4;ts=481309[1].htm
Hidden: file C:\Users\Lucy\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\A05Z71X2\pproved%3D%26cheap%3D%26spacious%3D%26performance%3D%26sporty%3D%26stylish%3D%26luxury%3D%26economy%3D%26q%3Dused%2BBMW%2B3%20SERIES%26page%3D5;ts=101420[1].htm
Hidden: file C:\Users\Lucy\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\XLUAR5AZ\pproved%3D%26cheap%3D%26spacious%3D%26performance%3D%26sporty%3D%26stylish%3D%26luxury%3D%26economy%3D%26q%3Dused%2BBMW%2B3%20SERIES%26page%3D6;ts=707344[1].htm
Hidden: file C:\Users\Lucy\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\ZKB9MMS0\pproved%3D%26cheap%3D%26spacious%3D%26performance%3D%26sporty%3D%26stylish%3D%26luxury%3D%26economy%3D%26q%3Dused%2BBMW%2B3%20SERIES%26page%3D7;ts=743250[1].htm
Hidden: file C:\Users\Lucy\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\NY2MTPQN\pproved%3D%26cheap%3D%26spacious%3D%26performance%3D%26sporty%3D%26stylish%3D%26luxury%3D%26economy%3D%26q%3Dused%2BBMW%2B3%20SERIES%26page%3D8;ts=733725[1].htm
Hidden: file C:\Users\Lucy\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\XLUAR5AZ\approved%3D%26cheap%3D%26spacious%3D%26performance%3D%26sporty%3D%26stylish%3D%26luxury%3D%26economy%3D%26q%3Dused%2BBMW%2B3%20SERIES%26page%3D9;ts=64541[1].htm
Hidden: file C:\Users\Lucy\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\A05Z71X2\pproved%3D%26cheap%3D%26spacious%3D%26performance%3D%26sporty%3D%26stylish%3D%26luxury%3D%26economy%3D%26q%3Dused%2BBMW%2B3%20SERIES%26page%3D10;ts=10995[1].htm
Hidden: file C:\Users\Lucy\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\XLUAR5AZ\proved%3D%26cheap%3D%26spacious%3D%26performance%3D%26sporty%3D%26stylish%3D%26luxury%3D%26economy%3D%26q%3Dused%2BBMW%2B3%20SERIES%26page%3D11;ts=556763[1].htm
Hidden: file C:\Users\Lucy\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\XLUAR5AZ\proved%3D%26cheap%3D%26spacious%3D%26performance%3D%26sporty%3D%26stylish%3D%26luxury%3D%26economy%3D%26q%3Dused%2BBMW%2B3%20SERIES%26page%3D12;ts=586970[1].htm
Info: Starting disk scan of E: (NTFS).
Stopped logging on 25/08/2009 at 21:14:40


Sophos Anti-Rootkit Version 1.5.0 © 2009 Sophos Plc
Started logging on 25/08/2009 at 21:24:36
User "family" on computer "FAMILY-PC"
Windows version 6.0 SP 0.0 build 6000 SM=0x300 PT=0x1 Win32
Info: Starting process scan.
Info: Starting registry scan.
Hidden: registry item \HKEY_USERS\S-1-5-18\Software\Microsoft\CTF\Assemblies\0x00000409
Info: Starting disk scan of C: (NTFS).
Hidden: file C:\Windows\temp\TMP0000003E6F3C68A90E57DB17
Hidden: file C:\Windows\System32\config\RegBack\SAM.LOG1
Info: Starting disk scan of E: (NTFS).
Stopped logging on 25/08/2009 at 21:54:19


I'm assuming your post got a bit scrambled and didn't try to run mbam more than once (it failed again, although I can scan without updating if you think it's worth doing?)

Regards

#6 boopme

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Posted 25 August 2009 - 06:56 PM

No, Not yet.. I would like to try DrWeb here.

Before we start fixing anything you should print out these instructions or copy them to a NotePad file so they will be accessible. Some steps will require you to disconnect from the Internet or use Safe Mode and you will not have access to this page.

Please download Dr.Web CureIt and save it to your desktop. DO NOT perform a scan yet.
alternate download link
Note: The file will be randomly named (i.e. 5mkuvc4z.exe).

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on the randomly named file to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All. (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • After the Express Scan is finished, put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and uncheck "Heuristic analysis" under the "Scanning" tab, then click Apply, Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • Please be patient as this scan could take a long time to complete.
  • When the scan has finished, a message will be displayed at the bottom indicating if any viruses were found.
  • Click Select All, then choose Cure > Move incurable.
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

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#7 dwshepherd

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Posted 26 August 2009 - 03:03 PM

Hello again boopme, thanks again for your time.

I did as per the instructions and ran the scans in safe mode.
Both scans came up with no infection. When I went to save log, it didn't pop up with a dialogue box asking where to save it.
After going into the c: folder to find the cureit folder I found a log many many pages long. I'm sure you don't mean for me to post this as it must list every files scanned. Not sure what I did wrong but I listed the bottom of the log below, which seems to be a summary. I'm hoping this is enough to confirm that pc is clean :flowers:



=============================================================================
Total session statistics
=============================================================================
Scanned: 339198
Infected: 0
Modifications: 0
Suspicious: 0
Adware: 0
Dialers: 0
Jokes: 0
Riskware: 0
Hacktools: 0
Cured: 0
Deleted: 0
Renamed: 0
Moved: 0
Ignored: 0
Scan speed: 215 Kb/s
Scan time: 04:16:43
=============================================================================


I'm beginning to think the recovery disk is gonna be the only option ( as I don't have a vista disk to format and start fresh).
I'm wondering if the virus she had on it before has damged/re-written the registry in such a way that it won't be easy to find?

If you fancy the challenge, then I'm still game to keep trying, but I feel it could be a lost cause and your time may be wasted.


Over to you :thumbsup:


Regards

Shep

#8 boopme

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Posted 26 August 2009 - 08:47 PM

Hi, I feel the safest thing to do as you have no disks is to Run this thru HJT.

You will need to run HJT/DDS.
Please follow this guide. go and do steps 6 and 7 ,, Preparation Guide For Use Before Using Hijackthis. Then go here HijackThis Logs and Virus/Trojan/Spyware/Malware Removal ,click New Topic,give it a relevant Title and post that complete log.

Let me know if it went OK.
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#9 dwshepherd

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Posted 30 August 2009 - 09:32 AM

Hi boopme,
I didn't want to leave this unanswered as I really do appreciate the help you have offered.
My neighbour brought round a restore disk for the pc that she just purchased from Toshiba, and we decided the best course of action was to use it and start afresh.

Once again, thank you for taking the time to help, it's people like yourself that make these forums as good as they are.
Keep up the good work :thumbsup:

Best Regards

Shep

#10 boopme

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Posted 30 August 2009 - 09:57 AM

Thank s for your reply. Not an unwise decision to make. In some instances an infection may have caused so much damage to your system that it cannot be completely cleaned or repaired. Wiping your drive, reformatting, and performing a clean install of the OS or doing a factory restore removes everything and is the safest action but I cannot make that decision for you.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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