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BSOD problems since infection

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2 replies to this topic

#1 Maelkoth


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  • Local time:01:17 AM

Posted 21 August 2009 - 09:46 PM

Hi, I recently (over the past few weeks) had a problem with a number of malware programs on my PC, which runs XP, and cleaned them as well as I can using MBAM and other programs, but I have been unable to stop the often occurring blue screen crashes that began at the same time as the infection. Actually, the first crash was the first symptom I noticed of anything being wrong, though I hadn't been on much at the time.

I am most often receiving 3F, 7E, and DB stop errors, and while they will sometimes happen while not actively doing anything, I always get a crash while doing some things such as uploading music to my ipod or trying to open spy sweeper. I feel I may still have some infections leftover, and if not I'm guessing this is damage done by them, but I am already well past my comfortable knowledge about this stuff and realized it was time to ask for some help.

This is my first time posting here, so I would just like to thank everyone in advance for their effort. I have used several other posts on this site to help me with other problems I have had, and I greatly appreciate the time everyone takes to help keep our computers working.

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#2 Maurice Naggar

Maurice Naggar

    Eradicator de malware

  • Malware Response Team
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  • Local time:12:17 AM

Posted 21 August 2009 - 10:13 PM

Hello Maelkoth and welcome to BleepingComputer forums.

See the "Preparation Guide"

Do all the steps listed and afterwards post the required reports as a NEW Topic in the HijackThis/Malware Removal sub-forum , and not here.
Someone will reply to your post there.
~Maurice Naggar
MS-MVP (Oct 2002 - Sept 2010)

#3 Orange Blossom

Orange Blossom

    OBleepin Investigator

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  • Local time:01:17 AM

Posted 21 August 2009 - 11:52 PM


Now that you have posted a log here: http://www.bleepingcomputer.com/forums/t/251469/bsod-problems-since-infection/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days, perhaps less, to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript

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