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Pinned down from FakeAlert Trojan


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#1 Rent_Treznor

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Posted 21 August 2009 - 02:35 PM

Hi,

I recently ran CA anti-spyware scan and found a recurring trojan that won't go away. It happens to be a FakeAlert trojan and it seems to have stopped several functions of my computer. Here's the list.
-pssghks.exe startup error
-RPC server unavailable (internet won't boot)
-desktop items won't appear unless the task manager is used (even then the bottom toolbar doesn't appear)
-unable to system restore (even after I set "turn off system restore" and "turn off configuration" to Not Configure and deleted "Disable Config" and "DisableSR" in the registry keys, it still gives me the message "system restore has been turned off by group policy. To turn off system restore, contact your domain administrator")
-drag and drop is disabled (I ran "regsvr32 ole32.dll" and "regsvr32 /i shell.dll" but no dice)

From the Hijack log, it seems that "minix32.exe" is the culprit, but I'm not sure if its the only one. As for DDS, I can't get it to work. It's not because of the program, it's because I can't drag and drop it from my jump drive to my desktop.

Any help would be appreciated, thanks

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#2 Buckeye_Sam

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Posted 23 August 2009 - 04:24 PM

Hello! :thumbup2:
My name is Sam and I will be helping you.

In order to see what's going on with your computer I'll ask for you to post various logs from the tools that we will use to resolve your issue. Please also share with me any information about how your computer is reacting and behaving each step of the way as we work through this process.



Please download ComboFix from one of these locations:

Link 1
Link 2
Link 3

Important!
You should NOT use Combofix unless you have been instructed to do so by a Malware Removal Expert.
It is intended by its creator to be used under the guidance and supervision of an Malware Removal Expert, not for private use.
Using this tool incorrectly could lead to disastrous problems with your operating system such as preventing it from ever starting again.



Make sure that you save ComboFix.exe to your Desktop
  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools

  • Double click on ComboFix.exe & follow the prompts.

  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.

  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.


Posted Image


Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

Posted Image


Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.
Posted Image If I have helped you in any way, please consider a donation to help me continue the fight against malware.


Failing to respond back to the person that is giving up their own time to help you not only is insensitive and disrespectful, but it guarantees that you will never receive help from me again. Please thank your helpers and there will always be help here when you need it!


========================================================

#3 Rent_Treznor

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Posted 23 August 2009 - 05:51 PM

Ok, I downloaded the combo fix from the first link you gave me. It didn't promt me to get windows recovery console and it said it wouldn't take but 10 min to scan my computer. After it scanned, it didn't give me the combofix.txt, but it asked me to jot down some rootkeys and reboot. The following keys are:
C:\WINDOWS\system32\hjgruirmhmruyn.sys
C:\WINDOWS\system32\drivers\hjgruirmhmruyn.dll
C:\WINDOWS\system32\hjgruirmhmruyn.dat
C:\WINDOWS\system32\hjgruisqjkhaay.dll
C:\WINDOWS\system32\hjgruikbevpwbe.dat
C:\WINDOWS\system32\drivers\UACwyqbwahwjhvesaguy.sys
C:\WINDOWS\system32\UACjqoudhvjkuqmytjrc.dll

After the reboot, the windows logo will show up and all of a sudden there's a bsod. The error reads:
"c000021a {Fatal System Error}
The Windows Logon Process system process terminated unexpectedly with a status of 0xc0000022 (0x00000000 0x00000000)"
I hope I didn't ruin the operating system :thumbup2:

#4 Buckeye_Sam

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Posted 24 August 2009 - 10:51 AM

Have you been able to get Windows to load normally?
If not, try booting into safe mode.

Check to see if a log file was created at C:\Combofix.txt
Posted Image If I have helped you in any way, please consider a donation to help me continue the fight against malware.


Failing to respond back to the person that is giving up their own time to help you not only is insensitive and disrespectful, but it guarantees that you will never receive help from me again. Please thank your helpers and there will always be help here when you need it!


========================================================

#5 Rent_Treznor

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Posted 24 August 2009 - 11:37 AM

Windows will not boot normally, but safe mode can. I looked at the combofix.txt but all it said was that I didn't have windows recovery console installed. This mystifies me because the first time I ran combofix it didn't give me the prompt telling me that I don't have the recovery console. The only error that came up was "grpconv.exe missing" but that didn't stop the process. After I realized I couldn't run windows, I ran combofix a second time in safe mode and it gave me the windows recovery prompt. Aargh! The worst part is I can't navigate to the combofix.txt again for some reason with task manager (I can't navigate through my files unless I use task manager).

#6 Buckeye_Sam

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Posted 24 August 2009 - 01:33 PM

Try to boot up to Last Known Good Configuration.
Posted Image If I have helped you in any way, please consider a donation to help me continue the fight against malware.


Failing to respond back to the person that is giving up their own time to help you not only is insensitive and disrespectful, but it guarantees that you will never receive help from me again. Please thank your helpers and there will always be help here when you need it!


========================================================

#7 Rent_Treznor

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Posted 24 August 2009 - 02:29 PM

I tried that and I still get the bsod
"c000021a {Fatal System Error}
The Windows Logon Process system process terminated unexpectedly with a status of 0xc0000022 (0x00000000 0x00000000)"

#8 Buckeye_Sam

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Posted 25 August 2009 - 10:00 AM

From safe mode, access system restore and restore your computer back the most recent restore point before combofix.
Posted Image If I have helped you in any way, please consider a donation to help me continue the fight against malware.


Failing to respond back to the person that is giving up their own time to help you not only is insensitive and disrespectful, but it guarantees that you will never receive help from me again. Please thank your helpers and there will always be help here when you need it!


========================================================

#9 Rent_Treznor

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Posted 25 August 2009 - 11:43 AM

When I try to run the rstrui.exe it gives me the message "System Restore is unable to protect your computer. Please restart your computer and then run System Restore again."

#10 Buckeye_Sam

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Posted 25 August 2009 - 12:49 PM

What we're going to need to do here is a repair installation of Windows XP. You shouldn't lose anything so don't be concerned about that.

Do you have your Windows XP installation disc?

If not, check to see if you have a folder on your computer named I386
Posted Image If I have helped you in any way, please consider a donation to help me continue the fight against malware.


Failing to respond back to the person that is giving up their own time to help you not only is insensitive and disrespectful, but it guarantees that you will never receive help from me again. Please thank your helpers and there will always be help here when you need it!


========================================================

#11 Rent_Treznor

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Posted 25 August 2009 - 01:15 PM

I do have the installation cd, but its Windows XP Professional SP2. I upgraded to SP3 via internet along time ago, so would using the i386 file be a better option?

#12 Rent_Treznor

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Posted 25 August 2009 - 01:21 PM

Sorry for the double post, but I have a couple questions. What exactly did combofix do to my computer? And how come the computer won't permit me to system restore even though the two settings in group policy editor, "turn of system restore" and "turn off configuration", are set to "not configured"?

#13 Buckeye_Sam

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Posted 25 August 2009 - 01:53 PM

From the limited amount of information we've been able to get it's clear that you've got a badly infected computer. Without seeing a log from combofix we can't really tell how much it contributed to the current issue. It's very possible that you were going to need to perform some repair to the system regardless of our efforts to remove the infection.

Let's see if we can remove the rootkit infection using RootRepeal prior to performing the repair installation.

Open RootRepeal, click the Drivers tab and select Scan. Right click and select Wipe File on:

hjgruirmhmruyn.sys

Next, click the Files tab and select Scan. Right click and select Wipe File on:

C:\WINDOWS\system32\hjgruikbevpwbe.dat
C:\WINDOWS\system32\hjgruilcuaiodu.dat
C:\WINDOWS\system32\hjgruipcbvknqx.dll
C:\WINDOWS\system32\hjgruisqjkhaay.dll
C:\WINDOWS\system32\drivers\hjgruirmhmruyn.sys


Next, click theHidden Services tab and select Scan. right click and select Wipe File on:

hjgruionkeubbl


Reboot your machine


Please post a new report from RootRepeal.
Posted Image If I have helped you in any way, please consider a donation to help me continue the fight against malware.


Failing to respond back to the person that is giving up their own time to help you not only is insensitive and disrespectful, but it guarantees that you will never receive help from me again. Please thank your helpers and there will always be help here when you need it!


========================================================

#14 Rent_Treznor

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Posted 25 August 2009 - 03:28 PM

I used rootrepeal again and the files you listed weren't there (Combofix deleted them?). The one thing I want to point out that I didn't see earlier was that there is a file named combofix in the root directory c:\ but its not a .txt file but rather a default file. I'm confused as why combofix didn't make it a .txt but I think thats the file you want. Wordpad nor Notepad will open it by itself because it gives me a message "access C:\combofix denied". I need to rename it to .txt but I can't right click the file when I browse in task manager. Any ideas?

#15 Rent_Treznor

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Posted 25 August 2009 - 04:25 PM

I just found out combofix created a C:\qoobox folder which contains log files, but I'm not sure if they're the ones you wanted. The files are called LogA.txt and Catchme.txt. Along with those text files is the newer rootrepeal log. About the C:\combofix, I think it's folder rather than a default file. But still, it doesn't look like a folder and I can't open it.

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