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AV Care, maybe? [Moved]


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#1 SmartDad33

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Posted 21 August 2009 - 01:05 PM

I had an event very much like the one described here http://www.bleepingcomputer.com/forums/ind...46602&hl=AV Care&st=0, on August 11th the AV Care program was installed through no intention on my part. I believed I had uninstalled but I'm having all the symptoms described in other threads. The PC doesn't start easily, it hangs, "radio' type broadcast comes through the speakers even when no programs are running, IE re-directs, etc.

I recently installed McAfee, it's provided at no cost by my ISP, and when I installed it last month it required me to uninstall other programs like Spybot, CCleaner and others. I've re-installed SpyBot but as reported elsewhere, it won't run.

I would greatly appreciate directions on how to proceed.

Thanks in advance.

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#2 Orange Blossom

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Posted 21 August 2009 - 01:09 PM

As no logs have been posted, I am shifting this topic from the specialized HiJack This forum to the Am I Infected forum.

==>PLEASE DO NOT NOW POST LOGS<== unless a log is specifically requested.
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript

#3 Computer Pro

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Posted 22 August 2009 - 03:49 PM

Hello and welcome to Bleeping Computer.

Please subscribe to your topic so that you will be notified as soon as I post a reply, instead of you having to check the topic all of the time. This will allow you to get an email notification when I reply.

To subscribe, go to your topic, and at the top right hand corner by your first post, click the Options button and then click Track this topic. The bullet the immediate notification bubble. Then press submit.


Lets take a look with Malwarebytes

Please download Malwarebytes' Anti-Malware from here:
Malwarebytes
Please rename the file BEFORE downloading to zztoy.exe instead of mbam-setup.exe

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.

Double Click zztoy.exe to install the application.
* Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select "Perform Full Scan", then click Scan.
* The scan may take some time to finish,so please be patient.
* When the scan is complete, click OK, then Show Results to view the results.
* Make sure that everything is checked, and click Remove Selected.
* When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
* The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
* Copy&Paste the entire MBAM report (even if it does not find anything) in your next reply

Extra Note:
If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer, please do so immediately.


If Malwarebytes won't install or run

Some types of malware will disable MBAM and other security tools. If MBAM will not install, try renaming it. Right-click on the mbam-setup.exe file and change the .exe extension to .bat, .com, .pif, or .scr and then double-click on it to run.

If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files, right-click on mbam.exe and change the .exe as noted above. Then double-click on it to run.
Computer Pro

#4 SmartDad33

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Posted 23 August 2009 - 07:48 AM

Thank you for helping. I was familiar with these instructions from one of the other similar threads and had earlier attempted the Malwarebytes installation as you instructed. Installation of the software itself was difficult, it paused for a long time at "finish" but once some time elapsed the software still would not run.

I had removed all the earlier attempts while awaiting a response to my post and this time was very careful to follow all instructions. I even changed the name of the desitination folder to zztoy, but it all worked the same way. Completion of the installation under the run command took a long time, and then at finish software did not run. Changed the mbam.exe file extension name in the Program folder as you recommend, but still software will not run. I hope you can suggest something?

#5 SmartDad33

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Posted 23 August 2009 - 08:10 AM

New information. I was going to shut down the machine and try to run Malwarebytes in Safe Mode, and find a new Setup Window I haven't seen before. It says "Unable to execute file: C\Program Filies\zztoy\mbam.exe.

Then, CreateProcess failed; code 2. The sytem cannot find the file specified.

#6 DaChew

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Posted 23 August 2009 - 08:37 AM

McAfee and Spybot are a mistake, both cause more harm than good when infected with newer malware.

Once you get in safe mode make sure that teatimer is disabled from starting at bootup, better to just uninstall spybot while your are there.

Before we start fixing anything you should print out these instructions or copy them to a NotePad file so they will be accessible. Some steps will require you to disconnect from the Internet or use Safe Mode and you will not have access to this page.

Please download Dr.Web CureIt and save it to your desktop. DO NOT perform a scan yet.
alternate download link
Note: The file will be randomly named (i.e. 5mkuvc4z.exe).

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on the randomly named file to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All. (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • After the Express Scan is finished, put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and uncheck "Heuristic analysis" under the "Scanning" tab, then click Apply, Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • Please be patient as this scan could take a long time to complete.
  • When the scan has finished, a message will be displayed at the bottom indicating if any viruses were found.
  • Click Select All, then choose Cure > Move incurable.
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

Chewy

No. Try not. Do... or do not. There is no try.

#7 SmartDad33

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Posted 23 August 2009 - 12:03 PM

Seem to be getting somewhere! Here's my DrWeb report.

nsewoxrmac.tmp;C:\Documents and Settings\Administrator\Local Settings\Temp;Trojan.Click.25308;Deleted.;
I will Always Love You-Dolly Parton.mp3;C:\Documents and Settings\Administrator\My Documents\LimeWire\Saved;Trojan.WMALoader;Cured.;
guitar hero amanda palmer.mp3;C:\Documents and Settings\Administrator\My Documents\My Music\iTunes\iTunes Music;Trojan.WMALoader;Cured.;
thelonius monk.snd;C:\Documents and Settings\Administrator\My Documents\My Music\iTunes\iTunes Music;Trojan.WMALoader;Cured.;
net.net;C:\WINDOWS\system32;Trojan.Click.25308;Deleted.;
cylccbvppf.exe;C:\WINDOWS\Temp;Trojan.DownLoad.44712;Deleted.;

#8 Computer Pro

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Posted 23 August 2009 - 04:25 PM

Ok, now try to run Malwarebytes
Computer Pro

#9 SmartDad33

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Posted 23 August 2009 - 07:38 PM

Something still amiss. Malwarebytes simply won't run on this computer. I tried installing it on a portable drive from another computer, and even was able to update the software from that other machine. When I connect to the problem computer it won't execute. I've tried all the name changing and file extension changes suggested before.

New symptom is that my web browser takes several attempts to open.

#10 DaChew

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Posted 23 August 2009 - 08:01 PM

Try and run this clean tool and then reboot and try installing MBAM but rename it first

http://www.malwarebytes.org/mbam-clean.exe
Chewy

No. Try not. Do... or do not. There is no try.

#11 SmartDad33

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Posted 23 August 2009 - 08:15 PM

Ran the cleaner and when re-starting got a flash of the BSOD but went fast so couldn't read what it said. After re-start tried to re-install MBAM but it gets hung at the finish point of SetUp. This has happened before and when it finally clears (it's been 7-8 minutes so far this time) the window comes up to launch, but it doesn't launch. Changed all names as suggested.

#12 SmartDad33

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Posted 23 August 2009 - 08:34 PM

I am wondering if McAfee is the block, even though I have it all turned off. Do you see any benefit to removing McAfee?

#13 Computer Pro

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Posted 23 August 2009 - 08:44 PM

Try this:

let's try Fatdcuk's fix.

Please navigate to the MBAM folder located in the Program Files directory.

Locate MBAM.exe and rename it to winlogon.exe

Once renamed double click on the file to open MBAM and select Quick Scan

At the end of the scan click Remove Selected and then reboot.


Post the scan log. The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
Computer Pro

#14 SmartDad33

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Posted 24 August 2009 - 08:52 AM

Malwarebytes' Anti-Malware 1.40
Database version: 2551
Windows 5.1.2600 Service Pack 3

8/24/2009 9:32:43 AM
mbam-log-2009-08-24 (09-32-43).txt

Scan type: Quick Scan
Objects scanned: 102111
Time elapsed: 8 minute(s), 45 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 1
Registry Keys Infected: 10
Registry Values Infected: 1
Registry Data Items Infected: 2
Folders Infected: 1
Files Infected: 8

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
\\?\globalroot\systemroot\system32\UACyfugrphhjq.dll (Trojan.TDSS) -> Delete on reboot.

Registry Keys Infected:
HKEY_CLASSES_ROOT\xml.xml (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{500bca15-57a7-4eaf-8143-8c619470b13d} (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{500bca15-57a7-4eaf-8143-8c619470b13d} (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{500bca15-57a7-4eaf-8143-8c619470b13d} (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\xml.xml.1 (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Typelib\{e24211b3-a78a-c6a9-d317-70979ace5058} (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\XML (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\UAC (Rootkit.Trace) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Monopod (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\NordBull (Malware.Trace) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_USERS\.DEFAULT\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\minix32 (Trojan.FakeAlert) -> Quarantined and deleted successfully.

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\AntiVirusDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\FirewallDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

Folders Infected:
C:\Program Files\Windows AntiVirus Pro (Rogue.WindowsAntiVirusPro) -> Quarantined and deleted successfully.

Files Infected:
\\?\globalroot\systemroot\system32\UACyfugrphhjq.dll (Trojan.TDSS) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\msxml71.dll (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\Program Files\Windows AntiVirus Pro\ANTI_files.exe (Rogue.WindowsAntiVirusPro) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\minix32.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\uacinit.dll (Trojan.Agent) -> Delete on reboot.
C:\Documents and Settings\Administrator\Local Settings\Temp\xpre.tmp (Trojan.Downloader) -> Quarantined and deleted successfully.
C:\WINDOWS\Tasks\{BB65B0FB-5712-401b-B616-E69AC55E2757}.job (Trojan.Downloader) -> Quarantined and deleted successfully.
C:\WINDOWS\Tasks\{7B02EF0B-A410-4938-8480-9BA26420A627}.job (Trojan.Downloader) -> Quarantined and deleted successfully.

#15 DaChew

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Posted 24 August 2009 - 09:00 AM

Please download Sophos Anti-rootkit & save it to your desktop.
alternate download link
Note: If using the vendor's download site you will be asked to register with MySophos so an email containing an activation link can be sent to your email address.

Be sure to print out and read the Sophos Anti-Rookit User Manual and Release Notes.
  • Double-click sar_15_sfx.exe to begin the installation, read the license agreement and click Accept.
  • Allow the default location of C:\Program Files\Sophos\Sophos Anti-Rootkit and click Install.
  • A message will appear "Sophos Anti-Rootkit was successfully installed. Click 'yes' to start it now".
  • Click Yes and allow the driver and its randomly named .tmp file (i.e. F.tmp) to load if asked.
  • If the scan did not start automatically, make sure the following are checked:
    • Running processes
    • Windows Registry
    • Local Hard Drives
  • Click Start scan.
  • Sophos Anti-Rootkit will scan the selected areas and display any suspicious files in the upper panel.
  • When the scan is complete, a pop-up screen will appear with "Rootkit Scan Results". Click OK to continue.
  • Click on the suspicious file to display more information about it in the lower panel which also includes whether the item is recommended for removal.
    • Files tagged as Removable: No are not marked for removal and cannot be removed.
    • Files tagged as Removable: Yes (clean up recommended) are marked for removal by default.
    • Files tagged as Removable: Yes (but clean up not recommended) are not marked for removal because Sophos did not recognize them. These files will require further investigation.
  • Select only items recommended for removal, then click "Clean up checked items". You will be asked to confirm, click Yes.
  • A pop up window will appear advising the cleanup will finish when you restart your computer. Click Restart Now.
  • After reboot, a dialog box displays the files you selected for removal and the action taken.
  • Click Empty list and then click Continue to re-scan your computer a second time to ensure everything was cleaned.
  • When done, go to Start > Run and type or copy/paste: %temp%\sarscan.log
  • This should open the log from the rootkit scan. Please post this log in your next reply. If you have a problem, you can find sarscan.log in C:\Documents and Settings\\Local Settings\Temp\.
Before performing an ARK scan it is recommended to do the following to ensure more accurate results and avoid common issues that may cause false detections.
  • Disconnect from the Internet or physically unplug you Internet cable connection.
  • Clean out your temporary files.
  • Close all open programs, scheduling/updating tasks and background processes that might activate during the scan including the screensaver.
  • Temporarily disable your anti-virus and real-time anti-spyware protection.
  • After starting the scan, do not use the computer until the scan has completed.
  • When finished, re-enable your anti-virus/anti-malware (or reboot) and then you can reconnect to the Internet.

Chewy

No. Try not. Do... or do not. There is no try.




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