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Win32 Error. [Moved]


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#1 Nailseagirl

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Posted 21 August 2009 - 09:24 AM

Hi
I really hope that I am in the correct forum and apologies if I am not!

First I must explain, I am a complete novice at this and do need things explained to me in nice easy baby steps. However, I do appreciate any help and support given.

I was sent here from the forum on PCAdvisor because after lots of helpful suggestions to cure my Malware problem, they were all unsuccessful.

I have a "Generic Host Process for Win32 Services" error message when I load up my laptop. I can load both Firefox and IE but neither does anything. However I do have an Internet connection, as I have Avast AV and Carbonite backup running in the backgound.

Initially to cure this error, I have run Avast AV, Spybot, Adaware and Registry mechanic. I have also run Avast AV in safemode. I have also run right click on Avast's console and from the dropdown menu that appears selected a scheduled boot-time scan. Then I selected 'scan all local disks' and clicked on the 'schedule' tab. Avast asked for a reboot but before windows loaded it scaned for viruses and malware. I had no errors.

I have downloaded Malwarebytes to a memory stick and subsequently to my laptop. But when I tried to run it, I got Error code 732 (0,0). However, it did still scan, once I pressed OK to this and it came across 2 pieces of Malware, which I deleted.

I then disabled Avast AV and ran Malwarebytes again but still had the same Error Code.

Then I went to Microsoft support and tried this "How to reset Internet Protocol (TCP/IP)" and selected the FixIt button but still no change.

Dr. Webcureit was recommended to me and once again I got it to my laptop via by desktop and memory stick. I successfully ran the quick scan and then was given the option to run the full scan, which I selected. Initially nothing happened and then everything disappreared. All my desktop.

I have my desktop back now today along with the win32 error and now at a complete loss at what to do next.

Really hope that you can help!

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#2 Orange Blossom

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Posted 21 August 2009 - 09:33 AM

As no logs have been posted, I am shifting this topic from the specialized HiJack This forum to the Am I Infected forum.

==>PLEASE DO NOT NOW POST LOGS<== unless a log is specifically requested.
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript

#3 Nailseagirl

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Posted 23 August 2009 - 04:33 AM

Sincere apologies

I have posted this elsewhere now and I am so sorry for any inconvience caused!




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