Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Very Strange


  • Please log in to reply
7 replies to this topic

#1 tehfetus

tehfetus

  • Members
  • 9 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Magalia...
  • Local time:03:07 AM

Posted 21 August 2009 - 01:01 AM

I have no idea how this happened...my friends computer (hp desktop core 2 duo processor, 2gbs of RAM not sure what type, 500gb hard drive running windows vista) is having some strange problems since about a week ago. I think its likely he got a virus because hes been running norton antivirus without updating due to not wanting to pay for it. Problems: windows update fails cannot update, windows installer stops working, updating world of warcraft goes for a while 10% exactly then stops, surfing the internet it seems to do fine except for using google and other search engines which just navigates to a blank page and stops 9 out of 10 times. And on top of all that his OS is screwed up, hes running windows vista XD. Any replys would be helpful and if I have not given adequate information then I apologize in advance. Thank you.

BC AdBot (Login to Remove)

 


#2 Computer Pro

Computer Pro

  • Members
  • 2,448 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:02:07 AM

Posted 22 August 2009 - 03:56 PM

Hello and welcome to Bleeping Computer.

Please subscribe to your topic so that you will be notified as soon as I post a reply, instead of you having to check the topic all of the time. This will allow you to get an email notification when I reply.

To subscribe, go to your topic, and at the top right hand corner by your first post, click the Options button and then click Track this topic. The bullet the immediate notification bubble. Then press submit.


Lets take a look with Malwarebytes

Please download Malwarebytes' Anti-Malware from here:
Malwarebytes
Please rename the file BEFORE downloading to zztoy.exe instead of mbam-setup.exe

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.

Double Click zztoy.exe to install the application.
* Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select "Perform Full Scan", then click Scan.
* The scan may take some time to finish,so please be patient.
* When the scan is complete, click OK, then Show Results to view the results.
* Make sure that everything is checked, and click Remove Selected.
* When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
* The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
* Copy&Paste the entire MBAM report (even if it does not find anything) in your next reply

Extra Note:
If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer, please do so immediately.


If Malwarebytes won't install or run

Some types of malware will disable MBAM and other security tools. If MBAM will not install, try renaming it. Right-click on the mbam-setup.exe file and change the .exe extension to .bat, .com, .pif, or .scr and then double-click on it to run.

If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files, right-click on mbam.exe and change the .exe as noted above. Then double-click on it to run.
Computer Pro

#3 tehfetus

tehfetus
  • Topic Starter

  • Members
  • 9 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Magalia...
  • Local time:03:07 AM

Posted 23 August 2009 - 02:02 AM

alright, I shall do this. did you actually go to the trouble of all of this information or did you just paste your entire reply? XD

#4 ComputerNutjob

ComputerNutjob

  • Banned
  • 125 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:02:07 AM

Posted 23 August 2009 - 02:11 AM

Another good idea would be to, after getting this all cleaned up, to install a free antivirus for your friend (I highly recommend Avast 4.8 Home Edition, Light on system resources, High detection rates, and free, but you could also use AVG or Avira), so if he doesn't want to pay for antivirus he could just use the free ones.

#5 tehfetus

tehfetus
  • Topic Starter

  • Members
  • 9 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Magalia...
  • Local time:03:07 AM

Posted 23 August 2009 - 02:21 AM

I have already gotten him avg. i'm gonna have him try this actually, we will test how easy those instructions are. he has norton, i will be getting the norton uninstall thing i saw here too. thanks for the quick responses.

#6 Computer Pro

Computer Pro

  • Members
  • 2,448 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:02:07 AM

Posted 23 August 2009 - 04:44 PM

I will be waiting for the Malwarebytes log, oh and I copy and paste haha :thumbsup:
Computer Pro

#7 tehfetus

tehfetus
  • Topic Starter

  • Members
  • 9 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Magalia...
  • Local time:03:07 AM

Posted 25 August 2009 - 11:25 PM

I'm on his computer now. Things seem to have gotten worse. He no longer has use of firefox so I'm in ie. At first I thought that the link was but but any link to malwarebites seems to be bad. I guess I will try to outright google it and maybe check download.com. I'm wanting more and more to just format, seems like this is too much of a pain. For now I guess I will try getting malwarebites etc. since he isn't here and I am bored with nothing else to do.

Edited by tehfetus, 25 August 2009 - 11:49 PM.


#8 Computer Pro

Computer Pro

  • Members
  • 2,448 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:02:07 AM

Posted 26 August 2009 - 04:50 PM

Ok, did you get malwarebytes?
Computer Pro




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users