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Cannot boot in Safe Mode, Cannot install IE


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#1 3cases

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Posted 20 August 2009 - 04:06 PM

I've been working on my In-Law's Toshiba laptop with XP Home SP3. I just spent over a week working with a very helpful member in another part of the forum cleaning dozens upon dozens of viruses & rootkits off the computer. I was at the Microsoft site & tried to run their Live One Care and first it required me to take McAfee off the computer & then half way through the install of the Live One Care all the IE windows closed. I didn't get any sort of errors, it just closed. When I tried to open IE again, I got an error saying it could not access it & I may not have permissions (screen shot attached) I uninstalled the Live One Care but still got the same error. So I uninstalled IE7 & tried to reinstall it. It runs through set up then tells me it didn't install properly & I need to restart & then follow the trouble shooting link it put on the desktop. I restart, but when I click on the link, I get the same error again. I read that if you already have SP3, you have to uninstall it before you can reinstall IE, so I tried that, but still get the same error. I also cannot reboot in Safe Mode. I don't have the slightest clue as to what to do next!

PLEASE HELP!!?!?! :thumbsup:

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#2 garmanma

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Posted 20 August 2009 - 09:56 PM

I've read your other post. I suspect you still have a rootkit
There's a new variant out that is a killer

Please read the pinned topic titled "Preparation Guide For Use Before Posting A Hijackthis Log". If you cannot complete a step, then skip it and continue with the next. In Step 6 there are instructions for downloading and running DDS which will create a Pseudo HJT Report as part of its log.

When you have done that, post your log in the HijackThis Logs and Malware Removal forum, NOT here, for assistance by the HJT Team Experts. A member of the Team will walk you through, step by step, on how to clean your computer. If you post your log back in this thread, the response from the HJT Team will be delayed because your post will have to be moved. This means it will fall in line behind any others posted that same day.

The HJT team is very busy and it will take awhile to get to your post
Please be patient and good luck
Mark
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Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
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#3 3cases

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Posted 21 August 2009 - 06:44 AM

Thanks for the response! I'll do the above after work this evening. You guys are great!




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