Posted 20 August 2009 - 02:45 PM
Question: I think our HP laptop picked up some Malware and is now seemingly locked from booting into windows. We have tried the following steps to date:
1. BartPE starts but will not load to function
2. Acronis bootable CD will boot but cannot recognize our external HD with back up files, their SafeMedia version only sees the native hard drive, no peripherals.
3. The Acronis ISO bootable CD starts but cannot progress into any function, merely freezes on its load page.
4. Our HP repair/recovery OS CD will load but not run so cannot even reformat and start over.
I'm out of things to try, any suggestion will be greatly appreciated. I am wondering if the native HD is now shot? thanks in advance, RHH