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Infection: Win32 Trojan Injector & Others


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2 replies to this topic

#1 WaltsWorker

WaltsWorker

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  • Location:Sherman Oaks, CA
  • Local time:07:56 PM

Posted 20 August 2009 - 02:27 PM

Hello,
I've actually read everything this time and followed it step by step. :thumbup2: This laptop was originally infected with the Win32 Trojan Injector and I haven't kept a good log of what infections it's had... Then Ad-Aware Anniversey addition found: Win32Backdoor.Agent, Win32Tr\.\Malagent, Win32Tr\.\derDelf, then Adwatch found Win32.TrojanDownloader.Injector... Then I used all the 'scanners' with UBCD4Win and it cleaned up a ton of other stuff too (possibly same infections and others). After I finished with all those I downloaded other programs and put them on CD and ran them. About 1/4 of the way through round 2 I haven't found anything. It was then I started free online scans from all the 'major' companies. Again, 'they' found nothing.

So, I was wondering if I am done yet?

Logs:


DDS (Ver_09-07-30.01) - NTFSx86
Run by debora at 11:44:43.78 on Thu 08/20/2009
Internet Explorer: 7.0.5730.13
Microsoft Windows XP Professional 5.1.2600.2.1252.1.1033.18.1022.480 [GMT -7:00]

AV: G Data InternetSecurity 2010 *On-access scanning enabled* (Updated) {71310606-6F3B-49F2-9A81-8315AA75FBB3}
FW: G Data Personal Firewall *enabled* {6E6F4BA6-C07D-443F-A130-0A57DA59A082}

============== Running Processes ===============

C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\System32\WLTRYSVC.EXE
C:\WINDOWS\System32\bcmwltry.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
C:\WINDOWS\system32\spoolsv.exe
svchost.exe
C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
C:\Program Files\Common Files\G DATA\AVKProxy\AVKProxy.exe
C:\Program Files\G Data\InternetSecurity\AVK\AVKService.exe
C:\Program Files\G Data\InternetSecurity\AVK\AVKWCtl.exe
C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe
C:\Program Files\Common Files\Creative Labs Shared\Service\CreativeLicensing.exe
C:\WINDOWS\system32\CTsvcCDA.exe
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\eHome\ehSched.exe
C:\Program Files\Dell Network Assistant\hnm_svc.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\ehome\ehtray.exe
C:\WINDOWS\system32\WLTRAY.exe
C:\WINDOWS\stsystra.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
C:\WINDOWS\system32\Rundll32.exe
C:\Program Files\Creative\VoiceCenter\AndreaVC.exe
C:\DOCUME~1\debora\LOCALS~1\Temp\clclean.0001
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\Program Files\Dell\MediaDirect\PCMService.exe
C:\PROGRA~1\Yahoo!\browser\ybrwicon.exe
C:\PROGRA~1\SBCSEL~1\SMARTB~1\MotiveSB.exe
C:\Program Files\Creative\SBAudigy\Surround Mixer\CTSysVol.exe
C:\Program Files\Yahoo!\Common\YMailAdvisor.exe
C:\PROGRA~1\Yahoo!\browser\ycommon.exe
C:\Program Files\G Data\InternetSecurity\Firewall\GDFirewallTray.exe
C:\Program Files\G Data\InternetSecurity\AVKTray\AVKTray.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\NetWaiting\netWaiting.exe
C:\Program Files\Dell Support\DSAgnt.exe
C:\WINDOWS\system32\ctfmon.exe
svchost.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe
C:\Program Files\WIDCOMM\Bluetooth Software\BTTray.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\Common Files\G DATA\GDScan\GDScan.exe
C:\WINDOWS\system32\dllhost.exe
C:\Program Files\Yahoo!\Yahoo! Music Jukebox\ymetray.exe
C:\WINDOWS\eHome\ehmsas.exe
C:\Program Files\G Data\InternetSecurity\Firewall\GDFwSvc.exe
C:\PROGRA~1\Yahoo!\MESSEN~1\ymsgr_tray.exe
C:\WINDOWS\System32\svchost.exe -k HTTPFilter
C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe
C:\Program Files\internet explorer\iexplore.exe
C:\Documents and Settings\debora\Desktop\DisInfection Stuff\BleepingComputer.com\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.yahoo.com
uSearchMigratedDefaultURL = hxxp://www.google.com/search?q={searchTerms}&sourceid=ie7&rls=com.microsoft:en-US&ie=utf8&oe=utf8
mSearch Bar = hxxp://red.clientapps.yahoo.com/customize/ie/defaults/sb/sbcydsl/*http://www.yahoo.com/search/ie.html
uInternet Settings,ProxyOverride = 127.0.0.1
uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
uURLSearchHooks: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn0\yt.dll
BHO: G Data WebFilter: {0124123d-61b4-456f-af86-78c53a0790c5} - c:\program files\g data\internetsecurity\webfilter\AvkWebIE.dll
BHO: &Yahoo! Toolbar Helper: {02478d38-c3f9-4efb-9b51-7695eca05670} - c:\program files\yahoo!\companion\installs\cpn0\yt.dll
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\adobe\acrobat 7.0\activex\AcroIEHelper.dll
BHO: Yahoo! IE Services Button: {5bab4b5b-68bc-4b02-94d6-2fc0de4a7897} - c:\progra~1\yahoo!\common\yiesrvc.dll
BHO: DriveLetterAccess: {5ca3d70e-1895-11cf-8e15-001234567890} - c:\windows\system32\dla\tfswshx.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
BHO: SidebarAutoLaunch Class: {f2aa9440-6328-4933-b7c9-a6ccdf9cbf6d} - c:\program files\yahoo!\browser\YSidebarIEBHO.dll
BHO: SingleInstance Class: {fdad4da1-61a2-4fd8-9c17-86f7ac245081} - c:\program files\yahoo!\companion\installs\cpn0\YTSingleInstance.dll
TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn0\yt.dll
TB: G Data WebFilter: {0124123d-61b4-456f-af86-78c53a0790c5} - c:\program files\g data\internetsecurity\webfilter\AvkWebIE.dll
uRun: [ModemOnHold] c:\program files\netwaiting\netWaiting.exe
uRun: [SetDefaultMIDI] MIDIDef.exe
uRun: [DellSupport] "c:\program files\dell support\DSAgnt.exe" /startup
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [Yahoo! Pager] "c:\progra~1\yahoo!\messen~1\YAHOOM~1.EXE" -quiet
uRun: [MSMSGS] "c:\program files\messenger\msmsgs.exe" /background
mRun: [ehTray] c:\windows\ehome\ehtray.exe
mRun: [Broadcom Wireless Manager UI] c:\windows\system32\WLTRAY.exe
mRun: [SigmatelSysTrayApp] stsystra.exe
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [ATICCC] "c:\program files\ati technologies\ati.ace\cli.exe" runtime -Delay
mRun: [MBMon] Rundll32 CTMBHA.DLL,MBMon
mRun: [UpdReg] c:\windows\UpdReg.EXE
mRun: [VoiceCenter] "c:\program files\creative\voicecenter\AndreaVC.exe" /tray
mRun: [dla] c:\windows\system32\dla\tfswctrl.exe
mRun: [ISUSPM Startup] c:\progra~1\common~1\instal~1\update~1\ISUSPM.exe -startup
mRun: [ISUSScheduler] "c:\program files\common files\installshield\updateservice\issch.exe" -start
mRun: [PCMService] "c:\program files\dell\mediadirect\PCMService.exe"
mRun: [YBrowser] c:\progra~1\yahoo!\browser\ybrwicon.exe
mRun: [Motive SmartBridge] c:\progra~1\sbcsel~1\smartb~1\MotiveSB.exe
mRun: [REGSHAVE] c:\program files\regshave\REGSHAVE.EXE /AUTORUN
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [CTSysVol] c:\program files\creative\sbaudigy\surround mixer\CTSysVol.exe /r
mRun: [YMailAdvisor] "c:\program files\yahoo!\common\YMailAdvisor.exe"
mRun: [GDFirewallTray] c:\program files\g data\internetsecurity\firewall\GDFirewallTray.exe
mRun: [G DATA AntiVirus Trayapplication] c:\program files\g data\internetsecurity\avktray\AVKTray.exe
mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\adober~1.lnk - c:\program files\adobe\acrobat 7.0\reader\reader_sl.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\at&tse~1.lnk - c:\program files\sbc self support tool\bin\matcli.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\blueto~1.lnk - c:\program files\widcomm\bluetooth software\BTTray.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\dellne~1.lnk - c:\windows\installer\{0240bdfb-2995-4a3f-8c96-18d41282b716}\Icon0240BDFB3.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\digita~1.lnk - c:\program files\digital line detect\DLG.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\ymetray.lnk - c:\program files\yahoo!\yahoo! music jukebox\ymetray.exe
IE: E&xport to Microsoft Excel - c:\progra~1\mi1933~1\office11\EXCEL.EXE/3000
IE: Send to &Bluetooth Device... - c:\program files\widcomm\bluetooth software\btsendto_ie_ctx.htm
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - c:\progra~1\yahoo!\common\yiesrvc.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\mi1933~1\office11\REFIEBAR.DLL
IE: {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - {FE54FA40-D68C-11d2-98FA-00C0F0318AFE} - c:\windows\system32\Shdocvw.dll
DPF: Microsoft XML Parser for Java - file://c:\windows\java\classes\xmldso.cab
DPF: Yahoo! Pool 2 - hxxp://origin.games.yahoo.net/games/clients/y/poti_x.cab
DPF: {00000161-9980-0010-8000-00AA00389B71} - hxxp://codecs.microsoft.com/codecs/i386/msaud.cab
DPF: {076169AA-8C3D-4CFC-AC23-3ACA88FC21B5} - hxxp://download.sp.f-secure.com/ols/f-secure-rtm/resources/fslauncher.cab
DPF: {215B8138-A3CF-44C5-803F-8226143CFC0A} - hxxp://housecall65.trendmicro.com/housecall/applet/html/native/x86/win32/activex/hcImpl.cab
DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} - c:\program files\yahoo!\common\Yinsthelper200711281.dll
DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} - hxxp://photos.walmart.com/WalmartActivia.cab
DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} - hxxp://cdn.scan.onecare.live.com/resource/download/scanner/wlscbase1140.cab
DPF: {7530BFB8-7293-4D34-9923-61A11451AFC5} - hxxp://download.eset.com/special/eos/OnlineScanner.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_15-windows-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/polarbear/ultrashim.cab
DPF: {928626A3-6B98-11CF-90B4-00AA00A4011F} - hxxp://www.homesteadhotels.com/minisite/accommodations/surround/MSSurVid.cab
DPF: {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0015-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_15-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_15-windows-i586.cab
DPF: {EF791A6B-FC12-4C68-99EF-FB9E207A39E6} - hxxp://download.mcafee.com/molbin/iss-loc/mcfscan/2,2,0,5710/mcfscan.cab
Notify: AtiExtEvent - Ati2evxx.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll

============= SERVICES / DRIVERS ===============

R0 GDNdisIc;GDNdisIc;c:\windows\system32\drivers\GDNdisIc.sys [2009-8-16 22272]
R0 Lbd;Lbd;c:\windows\system32\drivers\Lbd.sys [2009-8-2 64160]
R1 GRD;G Data Rootkit Detector Driver;c:\windows\system32\drivers\GRD.sys [2009-8-16 68424]
R2 AVKProxy;G Data AntiVirus Proxy;c:\program files\common files\g data\avkproxy\AVKProxy.exe [2009-4-9 1043528]
R2 AVKService;G Data Scheduler;c:\program files\g data\internetsecurity\avk\AVKService.exe [2009-4-9 388168]
R2 AVKWCtl;G Data Filesystem Monitor;c:\program files\g data\internetsecurity\avk\AVKWCtl.exe [2009-2-25 1206096]
R2 GDTdiInterceptor;GDTdiInterceptor;c:\windows\system32\drivers\GDTdiIcpt.sys [2009-8-16 51016]
R2 Lavasoft Ad-Aware Service;Lavasoft Ad-Aware Service;c:\program files\lavasoft\ad-aware\AAWService.exe [2009-7-3 1029456]
R2 McrdSvc;Media Center Extender Service;c:\windows\ehome\mcrdsvc.exe [2005-8-5 99328]
R2 YahooAUService;Yahoo! Updater;c:\program files\yahoo!\softwareupdate\YahooAUService.exe [2008-11-9 602392]
R3 GDFwSvc;G Data Personal Firewall;c:\program files\g data\internetsecurity\firewall\GDFwSvc.exe [2009-3-10 1416216]
R3 GDMnIcpt;GDMnIcpt;c:\windows\system32\drivers\MiniIcpt.sys [2009-8-16 50632]
R3 GDScan;G Data Scanner;c:\program files\common files\g data\gdscan\GDScan.exe [2009-3-10 298568]
R3 HookCentre;HookCentre;c:\windows\system32\drivers\HookCentre.sys [2009-8-16 32328]
S3 JL2005C;Dual Mode Camera;c:\windows\system32\drivers\jl2005c.sys [2007-2-14 68922]

=============== Created Last 30 ================

2009-08-19 20:58 <DIR> --d----- c:\docume~1\alluse~1\applic~1\F-Secure
2009-08-19 20:41 411,368 a------- c:\windows\system32\deploytk.dll
2009-08-19 20:41 73,728 a------- c:\windows\system32\javacpl.cpl
2009-08-18 23:04 <DIR> --d----- c:\windows\system32\XPSViewer
2009-08-18 23:00 597,504 -------- c:\windows\system32\dllcache\printfilterpipelinesvc.exe
2009-08-18 23:00 117,760 -------- c:\windows\system32\prntvpt.dll
2009-08-18 23:00 89,088 -------- c:\windows\system32\dllcache\filterpipelineprintproc.dll
2009-08-18 23:00 1,676,288 -------- c:\windows\system32\xpssvcs.dll
2009-08-18 23:00 1,676,288 -------- c:\windows\system32\dllcache\xpssvcs.dll
2009-08-18 23:00 575,488 -------- c:\windows\system32\xpsshhdr.dll
2009-08-18 23:00 575,488 -------- c:\windows\system32\dllcache\xpsshhdr.dll
2009-08-18 23:00 <DIR> -cd----- C:\6320d8707463d11c359272b8
2009-08-18 22:54 <DIR> --d----- c:\program files\MSXML 6.0
2009-08-18 19:24 <DIR> --d----- c:\program files\ESET
2009-08-17 04:25 <DIR> --d----- c:\windows\pss
2009-08-16 19:58 68,424 a------- c:\windows\system32\drivers\GRD.sys
2009-08-16 19:33 50,632 a------- c:\windows\system32\drivers\MiniIcpt.sys
2009-08-16 19:32 32,328 a------- c:\windows\system32\drivers\HookCentre.sys
2009-08-16 19:31 22,272 a------- c:\windows\system32\drivers\GDNdisIc.sys
2009-08-16 19:31 51,016 a------- c:\windows\system32\drivers\GDTdiIcpt.sys
2009-08-16 19:29 <DIR> --d----- c:\program files\common files\G DATA
2009-08-16 19:29 <DIR> --d----- c:\docume~1\alluse~1\applic~1\G DATA
2009-08-16 19:29 <DIR> --d----- c:\program files\G Data
2009-08-15 21:02 <DIR> --d----- c:\windows\McAfee.com
2009-08-10 22:27 <DIR> --d----- c:\windows\system32\dllcache\cache
2009-08-10 22:23 <DIR> acdshr-- C:\cmdcons
2009-08-10 22:13 219,648 a------- c:\windows\PEV.exe
2009-08-10 22:13 161,792 a------- c:\windows\SWREG.exe
2009-08-10 22:13 98,816 a------- c:\windows\sed.exe
2009-08-07 09:57 <DIR> --d----- c:\program files\Spybot - Search & Destroy
2009-08-07 09:57 <DIR> --d----- c:\docume~1\alluse~1\applic~1\Spybot - Search & Destroy
2009-08-07 08:06 <DIR> --d----- c:\documents and settings\debora\.housecall6.6
2009-08-07 07:37 <DIR> --d----- c:\windows\SxsCaPendDel
2009-08-06 22:16 <DIR> --d----- c:\windows\Recent
2009-08-02 15:25 2 a--shrot c:\windows\winstart.bat
2009-08-02 15:24 <DIR> --d----- c:\program files\UnHackMe
2009-08-02 14:32 15,688 a------- c:\windows\system32\lsdelete.exe
2009-08-02 14:02 64,160 a------- c:\windows\system32\drivers\Lbd.sys
2009-08-02 14:02 <DIR> -cd-h--- c:\docume~1\alluse~1\applic~1\{EF63305C-BAD7-4144-9208-D65528260864}
2009-08-02 14:02 <DIR> --d----- c:\program files\Lavasoft
2009-07-27 22:07 9,039 a------- c:\windows\system32\QuickTime.qtp
2009-07-26 23:49 54,156 a---h--- c:\windows\QTFont.qfn
2009-07-26 23:49 1,409 a------- c:\windows\QTFont.for

==================== Find3M ====================

2009-08-02 14:47 1,033,216 a------- c:\windows\system32\dllcache\explorer.exe
2009-08-02 14:47 1,033,216 a------- c:\windows\system32\dllcache\cache\explorer.exe
2009-08-02 14:47 1,033,216 a------- c:\windows\explorer.exe
2009-08-01 23:12 2,828 a--sh--- c:\windows\system32\KGyGaAvL.sys
2009-07-19 06:33 3,597,824 a------- c:\windows\system32\dllcache\cache\mshtml.dll
2009-07-19 06:33 3,597,824 -------- c:\windows\system32\dllcache\mshtml.dll
2009-07-19 06:32 6,067,200 -------- c:\windows\system32\dllcache\ieframe.dll
2009-06-29 04:07 13,824 -------- c:\windows\system32\dllcache\ieudinit.exe
2009-06-29 04:07 70,656 -------- c:\windows\system32\dllcache\ie4uinit.exe
2009-06-29 01:35 634,632 -------- c:\windows\system32\dllcache\iexplore.exe
2009-06-29 01:33 2,452,872 -------- c:\windows\system32\dllcache\ieapfltr.dat
2009-06-29 01:33 161,792 -------- c:\windows\system32\dllcache\ieakui.dll
2009-06-16 07:55 119,808 a------- c:\windows\system32\t2embed.dll
2009-06-16 07:55 82,432 a------- c:\windows\system32\fontsub.dll
2009-06-16 07:55 119,808 -------- c:\windows\system32\dllcache\t2embed.dll
2009-06-16 07:55 82,432 -------- c:\windows\system32\dllcache\fontsub.dll
2009-06-03 12:24 1,291,264 a------- c:\windows\system32\quartz.dll
2009-06-03 12:24 1,291,264 -------- c:\windows\system32\dllcache\quartz.dll
2009-04-28 00:12 251 a------- c:\program files\wt3d.ini

============= FINISH: 11:45:34.12 ===============

Attached Files



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#2 fireman4it

fireman4it

    Bleepin' Fireman


  • Malware Response Team
  • 13,505 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Greenup, Ill USA
  • Local time:06:56 PM

Posted 31 August 2009 - 05:49 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

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#3 Orange Blossom

Orange Blossom

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Posted 05 September 2009 - 05:49 PM

Due to the lack of feedback, this Topic is now closed.

In case you still have problems, please send me a Private message to reopen this topic within the next 5 days. Beyond that point, please start a new topic.

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