I'm praying someone might be able to assist me, I've been
working on this for two weeks now, and it's worse not
better. I've encountered issues in past and now know
enough to be dangerous and make it worse... LOL That's the
last thing I want to do...
Windows XP PRO SPK2 (can't get SPK3 to install - fails)
Partitioned HD on MacBook Pro (nothing going on with MAC
side of system)
Using Kaspersky Anti-Virus 2010
1. system freezes and on re-boot to normal and safe mode I
receive white screen with fuschia (yep, fuschia) squiggle
lines then they were there if and when windows would boot,
or if the screen is black (like in safe mode)
they're a neon green. - Believe this may have to do with a
an issue coming up as...
PlatinumAdvertiser: Bookmark (Firefox:Sunny (default))
NOTE: Spybot S&D is the only one that locates this file. Yet it can't remove it.
So also tried Live Chat with Mozilla Firefox - they had no clue or advise, as you can't locate it within the bookmarks on Firefox either...
2. Trojan.Vundo - located by Malware-bytes
3. Quick question... Found something called PROR do I need
this or can I uninstall it? Googled and not really finding
any applicable answers...
4. I notice I have a back up folder in my C Drive that
says MYCYCLE which is were it appears a lot of serious
vulnerabilities are registering with Kaspersky but not
sure what to do with this folder. Whether its my actual
back up or if it's something I can get remove with Secure
File Shredding. - Please advise...
Previous Programs Ran to try to resolve the issues &
SuperAntispyware - Free Edition
Added & Installed Recovery Console
In following the steps this is what I was able to accomplish while logged onto Safe Mode with Networking...
(Normal Mode would only freeZe - not to mention the fuschia squiggles on the screen, even at re-boot, the
usual white screen had the fuchia squiggles, though I found that this would be lime green ones in Safe Mode - it
comes and goes...)
Emptying Kaspersky Quarantine Files:
This is where I noticed I have a back up folder in my C
Drive that says MYCYCLE which is were it appears a lot of
serious vulnerabilities are registering with Kaspersky but
not sure what to do with this folder. Whether its my
actual back up or if it's something I can get remove with
Secure File Shredding. - Please advise...
for Kaspersky 2009 on Windows XP:
C:\Documents and Settings\All Users\Application
and did a secure shred of these 14 files.
Ran CC Cleaner:
CLEANING COMPLETE - (1512.464 secs)
57.1 MB removed.
Now attempting to re-boot into normal mode to continue...
Was able to reboot in normal mode:
Uninstalled all other software that I no longer needed or
Quick question... This is where I found something called
PROR do I need this or can I uninstall it? Googled and not
really finding any applicable answers. TY
1. Disabled Spybot S&D Teatimer - then rebooted
At 1st re-boot Windows opened Windows XP Professional
Setup, which had not displayed before and had to re-boot
again and select Windows XP Professional to boot into.
Another Note: Recovery Console no longer appears, though I
Once properly re-booted, Adobe Updater immediately started
to run wanting to install updates - which all failed
(again - haven't been able to update)
Then received the error: Adobe Set Up Encountered a
Problem and needs to Close. Report to Microsoft...
Another Update for Microsoft appeared (not service pack 3)
but for Windows Defender - not sure whether that update
completed successfully, it disappeared from the task bar.
So back to Windows XP Cleaning...
Step 1. Download Tools:
SuperAntispyware - Free Edition
MGTools: saved to c:/
Step 2: Installing Tools and Running Scans
SUPERAntiSpyware: have log
After running superantispyware for almost an hour after
following all installation and configuration instructions
it located two trojans (unknown locations) and the fuschia
distortion started again and then the system completely
Also, Mozilla had an error message that appeared very
briefly that stated that there was an error with
Hard shutdown and reboot completed and following the next
set of instructions to try and re-scan to get a log... but
noticed that my clock had been changed on my task bar to
military time. Not a good sign...
It found a trojan - but not the one that
Spybot S&D had found. So unfortunately, after the reboot -
the system froze when trying to get the log(s); the
fucshia came back to the screen again and froze the
system, so another hard shutdown and reboot into Safe Mode
to try and get the log for superantispyware, but already
know that the main issue on my system isn't resolved...
Now on to Malwarebytes - have log
In Safe Mode Successfully installed and updated. (I'm stuck in Safe Mode at this point)
Going to attempt to reboot into normal mode and run the scan.
Successfully was able to run malwarebytes and it found 1 more trojan, Trojan.Vundo
After re-boot the system immediately went into Windows Pro Startup - not Windows XP Professional
so had to do second re-boot to select this...
This has not been on my system previously, the Startup setting is new and what the system is
trying to automatically re-boot into each time I have to boot.
MGTools: Ran fine - have log
Ad-Aware: Ran fine - have log
DDs: Ran fine - have logs
RootRepeal: Ran fine - have logs
Re-Ran Spybot S&D again to see if it still picks up having PlatinumAdvertiser...
It does, among other things still... I have the log...
Any assistance to remove all of this stuff and figure out
what MYCYCLE & PROR are and whether I can remove all of
that too would be a massive life saver so I could get back
Thank you so much for all of you who volunteer your time and expertise in advance...
Really needing some assistance as I was online and opened a live chat that was web based for chatting on Bleeping Computer that uses Java and all of a sudden the fuschia squigglies came back again, froze the screen and then shut down on its own and started to re-boot, but when re-booting, it went to the white screen but with the fuschia squigglies back, then when the screen went into the black screen with the neon green squigglies all over the screen, then a beautiful rainbow of clorored blocks all over when it was going to the black screen where you would select either the recovery console or Windows XP Pro - but it will automatically go into Windows XP Pro Setup now (how do I get rid of that or change it?). Then it shut itself down automatically again and re-booted to a normal white screen, then the black screen without any squigglies on either and I was able to select the normal Windows XP Pro and now I am back here, praying someone can assist me.
Thank you in advance for any responses and/or suggestions...
PS. should I also be running and then attaching a HiJackThis Log as well?
Edited by kittikatt, 21 August 2009 - 10:31 AM.