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Network Problem

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2 replies to this topic

#1 Zlain


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Posted 18 July 2005 - 12:25 PM

Last night there was a storm and my cable modem and router went out. When I went to restart them they never worked again... My cable modem has all 4 lights lit up as it should and when it is hooked up to the router it even has the productivity light blinking. The router on the other nhand has the productitivity light blinking but none of the corresponding numbers which are hooked up to other comps are blinking... So I thought it was the router, I then hooked up the Modem directly to the PC... Then all 4 lights were lit, but the prodcutivity light was not blinking and the computor still said "a network cable is unplugged" even though it was directly hooked up to the modem. Does anyone know what is wrong? I am using dial-up atm just to try to get some help.

Also I am able to connect to Xbox Live so there is a problem with the comps not recognizing that they are hooked up to the cable modem/router. Does anyone know how to fix that?

I also tried unplugging and restarting everything...

Thanks soooo much in advance for any help.

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#2 pchartwell


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Posted 19 July 2005 - 03:23 PM

Start with the cable modem, unplug everything from your side of it and power it off and on again and call the cable provider and verify that they can see your device. They may also be prepared to assist you with troubleshooting the connection with your pcs and/or the router.

Very important... when changing the connections to and from the cable modem you should power it off (wait a few seconds) and back on again and wait for the lights to show that it has aquired the appropriate status again. ie. re-power the cable modem in between testing the PC directly to it and the cable modem.

#3 Snapper


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Posted 20 July 2005 - 08:40 PM

If your router is screwed and you want to run your pc directlly to the cable modem, you may have to call your isp to add the MAC address of your computers Network card to your account. Cable isp providers use this way of identifying your pc to the server, not like a pppoe>username and password.

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