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Win32 and other virus/Trojan problems


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2 replies to this topic

#1 Helpme64

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Posted 19 August 2009 - 08:28 PM

So i have a virus that started off as a rootkit and i was finally about to figure it all out and eradicate it when about 10 new viruses seemed to have come out of no where. Problems i experience:

Cannot run any anti virus software.
When i search the internet, it takes me to fake search engines.
I have a background that says that my system is infected.
Every five minutes, i get popups saying i'm infected.
I have about 3 fake antivirus engines that pop up all the time.

HELP PLEASE!

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#2 garmanma

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Posted 19 August 2009 - 09:49 PM

Right-click on the Task Bar and open Task Manager
In the Applications window, end all running tasks
Start a new task and type explorer.exe
This should bring up the Desktop and you should be able to run some scans
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Also try safe mode w/networking:

Reboot the computer and after the initial screen, start tapping the F8 key and make your selection

--------------------------

If you have access to a non-infected computer, you can burn these tools to a CD or download to a flash drive
-----------------------------


The process of cleaning your computer may require you to temporarily disable some security programs. If you are using SpyBot Search and Destroy, please refer to Note 2 at the bottom of this page.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note:
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Note 2:
-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes. To disable these programs, please view this topic: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs
---------------------------
Be sure to re-enable your AV and malware scan tools if they were disabled
Mark
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why won't my laptop work?

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#3 garmanma

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Posted 20 August 2009 - 09:00 AM

You are being helped in our HJT forum
This topic is closed
Good luck
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter




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