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Computer randomly Restarts

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#1 apcsstudent


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Posted 19 August 2009 - 07:15 PM

Reccently my computer began to restart at random intervals in time while in use. I spent over a hour just trying to get it past the login screen because I would log in but then my screen went black and the computer restarted. When I finally got it to run therewere several run errors( ill get back with the exact messages in a few minutes) as well as issues with random Ads poping up so I went to my control pannel to look for anything unusual. i found a program called somthing like "adhelper." itriedto remove it but as soon as i hittheremoveoption igot nailed with Windows Anitvirus Pro, which I already knew was bad. my problem with getting all of this is my computer keeps restarting before I can really do anything.
I really need help with this; Does anyone have a clue what is going on?

Edited by apcsstudent, 19 August 2009 - 07:54 PM.

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#2 apcsstudent

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Posted 19 August 2009 - 07:35 PM

Ok Ive managed to get my computer running for the moment and I finaly cut it from the network. I have also tamed WAV Pro for the moment. all of the errors I was getting were because of somthing with my network card so i don't think those are relavent at the momment buti'm going to have to fight a battle with Earthlink because they have killed my Norton despite the fact that I pay a monthy fee for it. any advise for the meantime?

Edited by apcsstudent, 19 August 2009 - 07:53 PM.

#3 lickwidsnake


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Posted 19 August 2009 - 08:01 PM

A bad PSU (Power Supply Unit) could cause your computer to randomly reboot or shutdown, but malware could cause all kind of funky issues as well. If you have access to another computer and a usb drive, a good free tool to try is MalwareBytes Anti-Malware. Go to CNET's download.com and put it in the search. Hopefully it will be able to clean it enough to get your computer stay while connected in order to get the latest updates (for the program and Windows would be a good idea too). I would run a Full Scan in Safe Mode (Do a cold boot and press F8 to bring up the Safe Boot option).

Also you may want to consider running Hijack This and post the log to see if there are any rogue processes or browser hooks installed. First try to get the malware off your machine then you can further troubleshoot to determine if it is hardware or OS/Software issues.

#4 garmanma


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Posted 19 August 2009 - 09:45 PM

The process of cleaning your computer may require you to temporarily disable some security programs. If you are using SpyBot Search and Destroy, please refer to Note 2 at the bottom of this page.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Note 2:
-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes. To disable these programs, please view this topic: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs
Be sure to re-enable your AV and malware scan tools if they were disabled
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