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new modem -> firewall problem at startup.


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#1 Jongira

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Posted 19 August 2009 - 03:04 PM

Hi, I'm on windows XPsp3, fully updated. Comcast just installed a new cable modem, the old one finally wore out.

When I boot up now, there is a red shield in the tray to the bottom right indicating that windows firewall was not active. It does activate itself about two minutes or a little more after booting. Boot-up time is sigmificantly slower.

I get this error in the Event Viewer/System Tab:
The server {D6015EC3-FA16-4813-9CA1-DA204574F5DA} did not register with DCOM within the required timeout.

Malwarebytes & SuperAntiSpyware report no problems, and the HiJackThis log seems clean as well. Running Norton Protection.

The network card is set to a static address, and I did update the manual DNS entries, as they had changed with the new modem install.

No other errors in the Event Viewer.

It's a new problem. Any suggestions? - Thanks, John

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#2 hamluis

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Posted 19 August 2009 - 03:33 PM

Hi :thumbsup:.

Exact error message displayed, please?

Louis

#3 bluesjunior

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Posted 19 August 2009 - 03:41 PM

If you got a disc with your new modem then perhaps try and reinstall it.
Motherboard: Gigabyte GA-MA770T-UD3, CPU: AMD Athlon II X3 450 Processor, Memory: OCZ 4GB (2x2GB) DDR3 1333MHz,Graphics: PowerColor HD 5750 1GB GDDR5,
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#4 Jongira

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Posted 19 August 2009 - 04:42 PM

Hi :thumbsup:.

Exact error message displayed, please?

Louis


Hi Louis thanks for helping. There is no error message, really: at boot-up a red shield icon (Windows security center) appears in the list of icons near the date at the bottom right of the screen. When I click on the red shield icon, it opens the windows security center. The security center highlights the "Firewall" section and says "Windows detects that your computer is not currently protected by a firewall... etc." If I click on the "recommendations" button, it leads to a dialogue to start the firewall, which then starts.

It also starts by itself about three minutes after bootup.

In my original post, I pasted the error from the system event viewer, which says that {some service} did not start in a timely fashion.

Even though those two virus scans came up clean, I'm worried that something is taking advantage of the firewall being down at startup, I'd like to see it start up automatically and immediately, like it has in the past.

Thanks, John

#5 Jongira

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Posted 19 August 2009 - 04:45 PM

If you got a disc with your new modem then perhaps try and reinstall it.


Thanks for the thought. The comcast tech didn't install any driver for the modem, and there is no disc. There is a netgear router between the modem and the computer at any event. And the new modem is twice as fast down and five times as fast up than the old one!

I think the problem has to do more with windows than with the modem... my other computer, VistaUlt64, connects through the router/modem no problem.

Thanks, John

#6 hamluis

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Posted 19 August 2009 - 05:03 PM

Worth a look: http://kb.monitorware.com/event-id-10010-s...ister-t390.html

If you attempt the registry edit spelled out, be sure to heed the warning about registry edits...and backup your registry. A good tool for backing up the registry is ERUNT Registry Backup Tool - http://www.snapfiles.com/get/erunt.html .

Louis

#7 Jongira

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Posted 20 August 2009 - 12:41 AM

Hi Louis.

Thanks for the reference. I tried various things, so I can't say really which one worked, but I
a) did the registry change
b) did the safe-mode double reboot
c) (from a web search) disabled the network icon in the notification area.
and d) disabled the DCHP service (because my network adapter is configured static)

the "c)" option also solved an "explorer is always in use" problem I was having.

The Red Icon problem (and the event viewer error) hasn't returned in two reboots, so I'm keeping my fingers crossed.

Thanks so much for your help!

- John ;)

Worth a look: http://kb.monitorware.com/event-id-10010-s...ister-t390.html

If you attempt the registry edit spelled out, be sure to heed the warning about registry edits...and backup your registry. A good tool for backing up the registry is ERUNT Registry Backup Tool - http://www.snapfiles.com/get/erunt.html .

Louis



#8 hamluis

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Posted 20 August 2009 - 09:54 AM

Glad you have seemingly resolved it, happy computing :thumbsup:.

Louis




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