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betsy018


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#1 betsy018

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Posted 19 August 2009 - 05:27 AM

Hi,

I'm an old lady by computer standards (52) I used to know what I was doing, but I can't keep up. I have 4 computers in the house, one wired, others wireless. The wired desktop (xp) is used by my 14 year old son to play games. I have an ultra mobile and a laptop for work (vista), I'm an auditor. I also have an old laptop. I like to try to fix stuff myself when I can.

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#2 garmanma

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Posted 19 August 2009 - 08:54 AM

Hello and welcome to Bleeping Computer
Nice to have you with us
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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#3 betsy018

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Posted 23 August 2009 - 07:37 PM

I think I am doing something wrong. I posted in a forum on the 20th. I got an email notice that there was a reply from Orange Blossom, but when I went to my topic there was nothing. Now I seem to have dropped off the radar screen. No other replies. They say not to repost, what would you advise?

#4 garmanma

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Posted 24 August 2009 - 11:05 AM

I deleted your old post and answered your new one
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#5 betsy018

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Posted 28 August 2009 - 04:29 PM

Mark,

I posted some scans on monday. It's on the hijack this forum now I think. I posted them on monday, but I've had no response. I still feel like I must be doing things wrong. Or maybe this is the normal timing for responses. I don't know. But if it is normal to go 3 or 4 days without a response, I probably need to go elsewhere for help. So tell me, what is normal? (I realize that is a very loaded question)

#6 garmanma

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Posted 28 August 2009 - 05:14 PM

Your topic is here
http://www.bleepingcomputer.com/forums/ind...p;#entry1392084
As far as response time goes, there is a backlog


While we understand your frustration at having to wait, please note that Bleeping Computer deals with several hundred requests for assistance such as yours on a daily basis. As a result, our backlog is quite large, as are other comparable sites that help others with malware issues. Athough our HJT Team members work on hundreds of requests each day, they are all volunteers who work logs when they can and are able to do so. No one is paid by Bleeping Computer for their assistance to our members.

Further, our malware removal staff is comprised of team members with various levels of skill and expertise to deal with thousands of malware variants, some more complex than others. Although we try to take DDS/HJT logs in order (starting with the oldest), it is often the skill level of the particular helper and sometimes the operating system that dictates which logs get selected first. Some infections are more complicated than others and require a higher skill level to remove. Without that skill level attempted removal could result in disastrous results. In other instances, the helper may not be familiar with the operating system that you are using, since they use another. In either case, you wouldn't want someone to assist you who is not familiar with your issue and attempt to fix it, would you?

Please be patient. It may take a while to get a response but your log will be reviewed and answered as soon as possible.

Thank you for understanding.
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter




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