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Computer restarting on its own?


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#1 nitro1

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Posted 19 August 2009 - 04:53 AM

I recently had some infections that were taken care of, however I now notice that my computer has begun restarting randomly. The only other thing I've been doing on my computer is trying to fix the windows update so that I can get service pack 3, tried using microsofts removal tool and reinstalling all the .net framework files, but have had no luck. Not sure which one it would be more related to.

Anyways after it reboots it tells me it has recovered from a serious error and whatever. I'm not sure where the actual error report is, but here is a screenshot I took that tells what it has to do with.

Posted Image

Hopefully this is the right area to post this, any help would be greatly appreciated. Thanks in advance.

Edited by nitro1, 19 August 2009 - 04:54 AM.


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#2 quietman7

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Posted 19 August 2009 - 12:05 PM

The issues you describe could be symptomatic of a variety of things to include hardware/software issues, overheating caused by a failed processor fan, bad memory (RAM), failing or underpowered power supply, CPU overheating, motherboard, video card, faulty or unsigned device drivers, CMOS battery going bad, BIOS and firmware problems, dirty hardware components, programs hanging or unresponsive in the background, and even malware. If the computer is overheating, it usually begins to shutdown/restart on a more regular basis. If you're not finding any malware then its sounds like one of the latter problems.

Note: Some video cards can generate such intense heat while playing games with high quality graphics that they require a separate cooling system. If the fan fails after wear and tear with age, the video processor will not be far behind and your system may start crashing..

When Windows XP detects a problem from which it cannot recover, it displays Stop Error Messages which contain specific information that can help diagnose and resolve the problem detected by the Windows kernel. An error message can be related to a broad number of problems such as driver conflicts, hardware issues, read/write errors, and software malfunctions and malware. In Windows XP, the default setting is for the computer to reboot automatically when a fatal error or crash occurs. You may not see the error code because the computer reboots too fast.

An easier alternative is to turn off the automatic reboot feature so you can actually see the error code/STOP Message when it happens - this is also known as the Blue Screen Of Death (BSOD). To change the recovery settings and Disable the Automatic Restart on System Failure in Windows XP, go to Start > Run and type: sysdm.cpl
Click Ok or just press WINKEY + Pause/Break keys to bring up System Properties.
  • Go to the Advanced tab and under "Startup and Recovery", click on the "Settings" button and go to "System failure".
  • Make sure "Write an event to the system log" is checked and that "Automatically restart" is unchecked.
  • Click "OK" and reboot manually for the changes to take effect.
Vista users can refer to these instructions: How To Disable the Automatic Restart on System Failure in Windows Vista.

Doing this won't cure your problem but instead of crashing and restarting you will get a blue diagnostic screen with an error code and other information to include file(s) that may be involved which will allow you to better trace your problem. Write down the full error code and the names of any files/drivers listed, then provide that information in your next reply so we can assist you with investigating the cause.


For the issue with sysdata.xml, please refer to Examining Errors.

Error Message: "The system has recovered from a serious error.
C:\Windows\Minidump020404-01.dmp
C:\Docume~1\Darle~1\Locals~1\Temp\Wer5E.tmp.diroo\sysdata.xml"

Solution: This error message reveals a problem with a memory dump (an inventory of the contents of computer memory; sometimes referred to as a minidump). It seems the OS created a memory dump file but forgot about it, so it's attempting to create the file again. The resulting conflict leads to a serious error and the sudden system meltdown.

The minidump error is sometimes associated with an outdated video driver (a program that facilitates communication between a hardware component and the rest of the system), so one potential solution is to download a driver update for the video card...

For information on Memory Dumps, please refer to:You can also try BlueScreenView which enables you to investigate the cause of a system crash by analyzing the content of the Minidump files that are created during each crash.
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#3 nitro1

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Posted 19 August 2009 - 08:52 PM

Hey, thanks for the response. It seems to be fine at the moment? But I did change the settings you suggested, so if it does happen again I'll have a better idea of why, and I'll come post for help. Thanks.

#4 quietman7

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Posted 20 August 2009 - 07:18 AM

You're welcome.
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#5 nitro1

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Posted 23 August 2009 - 03:46 AM

So I got the blue screen of death. At the top it said

"DRIVER_IRQL_NOT_LESS_OR_EQUAL"

And then closer to the bottom was

"STOP: 0x000000D1 (0xE1A1C000, 0x00000002, 0x00000000, 0xF56C2225)"

Before hand I was also noticing that Norton Internet Security would warn me that Advanced Protection was turned off within 5-10 minutes of booting up my compupter, also google search links were leading to other search sites, instead of the link clicked. So I ran a Malwarebytes' Anti-Malware scan after booting up in safe mode after blue screen of death.

Here is the log from that:

Malwarebytes' Anti-Malware 1.40
Database version: 2679
Windows 5.1.2600 Service Pack 3 (Safe Mode)

8/23/2009 2:06:10 AM
mbam-log-2009-08-23 (02-06-10).txt

Scan type: Full Scan (C:\|L:\|)
Objects scanned: 253482
Time elapsed: 7 hour(s), 33 minute(s), 9 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\system32\kbiwkmnymusgyq.dll (Rootkit.TDSS) -> Quarantined and deleted successfully.

Where should I go from here? Thanks in advance.




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