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Win32/Spy.Ursnif.A virus found by ESET NOD32


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14 replies to this topic

#1 watz

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Posted 18 August 2009 - 08:51 PM

ESET CAN'T delete it, sorry about that. I guess I can't edit the description line.
Hi, This my first post to your site and I want to say thanks for being here. I'll get right to the point. I'm running win Xp Pro version 2002 svc pack 3. Eset nod32 antivirus version 3.0.667.0 virus signature database 4346 (20090818).

I get an ESET threat found alert Object: c:\WINDOWS\system32\winlogon.exe threat:Win32/Spy.Ursnif.A virus. Comment:Event occurred during an attempt to run the file by the application: C:\Program File Adobe\Photoshop Elements 4.0\apdproxy.exe

When I try to delete it I get an ESET message stating "error while deleting" retry or cancel.

There are more ESET "threat found" messages similar in content referencing Ursnif.A but with different applications.

Thanks,

watz

ps. Please help! I don't have the windows cd that came with the computer. This is my Daughters computer she graduated from college in May and the school she went to used ESET antivirus so I can't get any support from ESET. They said I would have to go through the school to get support because they own the license to the antivirus software on her computer. She can no longer get support from the school. I'm guessing combofix is the way to go with this but I"ll wait for expert instructions. I haven't run anything to try to get rid of it aside from ESET.

Edited by watz, 19 August 2009 - 12:42 PM.


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#2 garmanma

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Posted 20 August 2009 - 08:50 PM

You might need to disable ESET while running these scans
Instructions here: http://www.bleepingcomputer.com/forums/t/114351/how-to-temporarily-disable-your-anti-virus-firewall-and-anti-malware-programs/


The process of cleaning your computer may require you to temporarily disable some security programs. If you are using SpyBot Search and Destroy, please refer to Note 2 at the bottom of this page.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note:
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Note 2:
-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes. To disable these programs, please view this topic: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs
---------------------------
Be sure to re-enable your AV and malware scan tools if they were disabled
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
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#3 watz

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Posted 21 August 2009 - 07:01 AM

Thank you for your time. Much appreciated. watz
Here's the log from MBAM.
Malwarebytes' Anti-Malware 1.40
Database version: 2669
Windows 5.1.2600 Service Pack 3

8/21/2009 7:55:16 AM
mbam-log-2009-08-21 (07-55-16).txt

Scan type: Quick Scan
Objects scanned: 97727
Time elapsed: 5 minute(s), 13 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\Sysvxd.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.

Fyi, after the reboot the ESET "threat found alert" came up. Peace.

Edited by watz, 21 August 2009 - 07:08 AM.


#4 garmanma

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Posted 21 August 2009 - 06:19 PM

Update mbam and run a FULL scan
Please post the results

Then run ATF and SAS


ATF
Please download ATF Cleaner by Atribune & save it to your desktop.
  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

------------------------------------

SAS, may take a long time to scan
Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#5 watz

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Posted 22 August 2009 - 06:58 PM

Here is the MBAM log after a full scan


Malwarebytes' Anti-Malware 1.40
Database version: 2676
Windows 5.1.2600 Service Pack 3

8/22/2009 6:33:42 PM
mbam-log-2009-08-22 (18-33-42).txt

Scan type: Full Scan (C:\|D:\|)
Objects scanned: 186312
Time elapsed: 56 minute(s), 32 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

I ran the ATF Cleaner and it emptied 132 mb of memory.
I downloaded and updated SAS. I Ran SAS in safe mode but it would only flash up on the screen for a second. I could not run it to follow through with your instructions.
Edit: I finally got it to run, will post scan log when it's done.

Edited by watz, 22 August 2009 - 09:58 PM.


#6 watz

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Posted 22 August 2009 - 10:14 PM

here is the SAS scan log

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 08/22/2009 at 11:02 PM

Application Version : 4.27.1002

Core Rules Database Version : 4067
Trace Rules Database Version: 2007

Scan type : Complete Scan
Total Scan Time : 00:35:19

Memory items scanned : 279
Memory threats detected : 0
Registry items scanned : 5701
Registry threats detected : 25
File items scanned : 23069
File threats detected : 2

Adware.Viewpoint Toolbar
HKLM\Software\Classes\CLSID\{F8AD5AA5-D966-4667-9DAF-2561D68B2012}
HKCR\CLSID\{F8AD5AA5-D966-4667-9DAF-2561D68B2012}
HKCR\CLSID\{F8AD5AA5-D966-4667-9DAF-2561D68B2012}
HKCR\CLSID\{F8AD5AA5-D966-4667-9DAF-2561D68B2012}\InProcServer32
HKCR\CLSID\{F8AD5AA5-D966-4667-9DAF-2561D68B2012}\InProcServer32#ThreadingModel
HKCR\CLSID\{F8AD5AA5-D966-4667-9DAF-2561D68B2012}\ProgID
HKCR\CLSID\{F8AD5AA5-D966-4667-9DAF-2561D68B2012}\Programmable
HKCR\CLSID\{F8AD5AA5-D966-4667-9DAF-2561D68B2012}\TypeLib
HKCR\CLSID\{F8AD5AA5-D966-4667-9DAF-2561D68B2012}\VersionIndependentProgID
HKCR\ViewBar.ViewBar.1
HKCR\ViewBar.ViewBar.1\CLSID
HKCR\ViewBar.ViewBar
HKCR\ViewBar.ViewBar\CLSID
HKCR\ViewBar.ViewBar\CurVer
HKCR\TypeLib\{E060D9D9-E979-4C2F-A840-BE5150F84AC5}
HKCR\TypeLib\{E060D9D9-E979-4C2F-A840-BE5150F84AC5}\1.0
HKCR\TypeLib\{E060D9D9-E979-4C2F-A840-BE5150F84AC5}\1.0\0
HKCR\TypeLib\{E060D9D9-E979-4C2F-A840-BE5150F84AC5}\1.0\0\win32
HKCR\TypeLib\{E060D9D9-E979-4C2F-A840-BE5150F84AC5}\1.0\FLAGS
HKCR\TypeLib\{E060D9D9-E979-4C2F-A840-BE5150F84AC5}\1.0\HELPDIR
C:\PROGRAM FILES\VIEWPOINT\VIEWPOINT TOOLBAR\VIEWBAR.DLL
HKU\S-1-5-21-3653999601-1449472169-1328970463-1005\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{F8AD5AA5-D966-4667-9DAF-2561D68B2012}
HKLM\Software\Microsoft\Internet Explorer\Toolbar#{F8AD5AA5-D966-4667-9DAF-2561D68B2012}

Trojan.DNSChanger-Codec
HKU\S-1-5-21-3653999601-1449472169-1328970463-1005\Software\uninstall

Rootkit.TDSServ
HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\TDSSserv.sys
HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\TDSSserv.sys

Rootkit.TDSServ-Trace
C:\WINDOWS\SYSTEM32\TDSSOSVD.DAT

Thank you
peace
watz

#7 garmanma

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Posted 23 August 2009 - 04:23 PM

You have a bad rootkit. We will see what we can do


Please download Dr.Web CureIt, the free version & save it to your desktop. DO NOT perform a scan yet.

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on launch.exe to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All.
  • When complete, click Select All, then choose Cure > Move incurable.
    (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • Now put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and UNcheck "Heuristic analysis" under the "Scanning" tab, then click Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • When the scan is complete, a message will be displayed at the bottom indicating if any viruses were found.
  • Click "Yes to all" if asked to cure or move the file(s) and select "Move incurable".
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)
-----------------------------------------


We Need to check for Rootkits with RootRepeal
  • Download RootRepeal from the following location and save it to your desktop.
  • Extract RootRepeal.exe from the archive (If you did not use the "Direct Download" mirror).
  • Open Posted Image on your desktop.
  • Click the Posted Image tab.
  • Click the Posted Image button.
  • Check all seven boxes: Posted Image
  • Push Ok
  • Check the box for your main system drive (Usually C:), and press Ok.
  • Allow RootRepeal to run a scan of your system. This may take some time.
  • Once the scan completes, push the Posted Image button. Save the log to your desktop, using a distinctive name, such as RootRepeal.txt. Include this report in your next reply, please.

Edited by garmanma, 23 August 2009 - 04:24 PM.

Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#8 watz

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Posted 24 August 2009 - 05:53 AM

Ok here are the 2 reports

DinerDashSetup-dm[1].exe;C:\Downloads;Adware.TryMedia;Incurable.Moved.;
mirrormagicSetup-dm[1].exe;C:\Downloads;Adware.TryMedia;Incurable.Moved.;
Movies.exe;C:\Program Files\Lionhead Studios Ltd\The Movies;Win95.SK;Incurable.Moved.;
A0248371.rbf;C:\System Volume Information\_restore{5D527826-05BD-4A83-8416-28ACDDA14001}\RP689;Win95.SK;Incurable.Moved.;
A0253070.exe;C:\System Volume Information\_restore{5D527826-05BD-4A83-8416-28ACDDA14001}\RP713;Win95.SK;Incurable.Moved.;

ROOTREPEAL AD, 2007-2009
==================================================
Scan Start Time: 2009/08/24 06:25
Program Version: Version 1.3.5.0
Windows Version: Windows XP SP3
==================================================

Drivers
-------------------
Name: dump_atapi.sys
Image Path: C:\WINDOWS\System32\Drivers\dump_atapi.sys
Address: 0xF194B000 Size: 98304 File Visible: No Signed: -
Status: -

Name: dump_WMILIB.SYS
Image Path: C:\WINDOWS\System32\Drivers\dump_WMILIB.SYS
Address: 0xF7B90000 Size: 8192 File Visible: No Signed: -
Status: -

Name: rootrepeal.sys
Image Path: C:\WINDOWS\system32\drivers\rootrepeal.sys
Address: 0xB74CF000 Size: 49152 File Visible: No Signed: -
Status: -

Hidden/Locked Files
-------------------
Path: C:\hiberfil.sys
Status: Locked to the Windows API!

Path: C:\RRUbackups
Status: Locked to the Windows API!

Path: \\?\C:\RRUbackups\*
Status: Could not enumerate files with the Windows API (0x00000005)!


Path: C:\RRUbackups\Documents and Settings
Status: Invisible to the Windows API!

Path: C:\RRUbackups\hints.dat
Status: Invisible to the Windows API!

Path: C:\RRUbackups\pu.dat
Status: Invisible to the Windows API!

Path: C:\RRUbackups\SAM
Status: Invisible to the Windows API!

Path: C:\RRUbackups\system
Status: Invisible to the Windows API!

Path: C:\RRUbackups\system.dat
Status: Invisible to the Windows API!

Path: \\?\C:\RRUbackups\Documents and Settings\*
Status: Could not enumerate files with the Windows API (0x00000005)!


Path: C:\RRUbackups\Documents and Settings\Amanda M.
Status: Invisible to the Windows API!

Path: C:\Program Files\Yahoo! Games\Belle's Beauty Boutique\BellesBeautyBoutique.exe:{F1393A97-96D9-7127-A91C-8A796BF46E22}
Status: Visible to the Windows API, but not on disk.

Path: C:\Program Files\Yahoo! Games\Build-a-lot\BUILDA~1.EXE:{F691653C-7644-C42D-F558-81391E2D83E0}
Status: Visible to the Windows API, but not on disk.

Path: C:\Program Files\Yahoo! Games\BurgerIsland\bi.exe:{96655232-88E2-08A4-F7C9-8F2146EBA811}
Status: Visible to the Windows API, but not on disk.

Path: C:\Program Files\Yahoo! Games\Chocolatier 2 - Secret Ingredients\chocotwo.exe:{FCF8974A-1A2F-C0E3-9F92-DAA93F8B4759}
Status: Visible to the Windows API, but not on disk.

Path: C:\Program Files\Yahoo! Games\Cooking Academy\CookingAcademy.exe:{E97C8A6C-6C52-8BE4-5119-F533A4EC862E}
Status: Visible to the Windows API, but not on disk.

Path: C:\Program Files\Yahoo! Games\Dream Chronicles 2\dream2.exe:{E5DEA355-0BE8-6A7A-ABC6-708B8B57DB4C}
Status: Visible to the Windows API, but not on disk.

Path: C:\Program Files\Yahoo! Games\Jojo's Fashion Show\JojosFashionShow.exe:{ED0AED8E-48C9-7BF4-3EDC-F8093EA6DA95}
Status: Visible to the Windows API, but not on disk.

Path: \\?\C:\RRUbackups\Documents and Settings\Amanda M.\*
Status: Could not enumerate files with the Windows API (0x00000005)!


Path: C:\RRUbackups\Documents and Settings\Amanda M. Watson\Application Data
Status: Invisible to the Windows API!

Path: C:\WINDOWS\security\logs\convert.log
Status: Visible to the Windows API, but not on disk.

Path: \\?\C:\RRUbackups\Documents and Settings\Amanda M.\Application Data\*
Status: Could not enumerate files with the Windows API (0x00000005)!


Path: C:\RRUbackups\Documents and Settings\Amanda M.\Application Data\Microsoft
Status: Invisible to the Windows API!

Path: \\?\C:\RRUbackups\Documents and Settings\Amanda M.\Application Data\Microsoft\*
Status: Could not enumerate files with the Windows API (0x00000005)!


Path: C:\RRUbackups\Documents and Settings\Amanda M.\Application Data\Microsoft\Protect
Status: Invisible to the Windows API!

Path: \\?\C:\RRUbackups\Documents and Settings\Amanda M.\Application Data\Microsoft\Protect\*
Status: Could not enumerate files with the Windows API (0x00000005)!


Path: C:\RRUbackups\Documents and Settings\Amanda M.\Application Data\Microsoft\Protect\CREDHIST
Status: Invisible to the Windows API!

Path: C:\RRUbackups\Documents and Settings\Amanda M.\Application Data\Microsoft\Protect\S-1-5-21-3653999601-1449472169-1328970463-1005
Status: Invisible to the Windows API!

Path: \\?\C:\RRUbackups\Documents and Settings\Amanda M.\Application Data\Microsoft\Protect\S-1-5-21-3653999601-1449472169-1328970463-1005\*
Status: Could not enumerate files with the Windows API (0x00000005)!


Path: C:\RRUbackups\Documents and Settings\Amanda M.\Application Data\Microsoft\Protect\S-1-5-21-3653999601-1449472169-1328970463-1005\186e176c-3eb5-48a8-95e7-34763df3194b
Status: Invisible to the Windows API!

Path: C:\RRUbackups\Documents and Settings\Amanda M.\Application Data\Microsoft\Protect\S-1-5-21-3653999601-1449472169-1328970463-1005\1e8ef0c4-f878-480e-9249-15514537e95c
Status: Invisible to the Windows API!

Path: C:\RRUbackups\Documents and Settings\Amanda M.\Application Data\Microsoft\Protect\S-1-5-21-3653999601-1449472169-1328970463-1005\48876b3b-2767-4932-97e6-789eef9524b1
Status: Invisible to the Windows API!

Path: C:\RRUbackups\Documents and Settings\Amanda M.\Application Data\Microsoft\Protect\S-1-5-21-3653999601-1449472169-1328970463-1005\4890797e-69fe-4f96-a2ad-c707d109e4bf
Status: Invisible to the Windows API!

Path: C:\RRUbackups\Documents and Settings\Amanda M.\Application Data\Microsoft\Protect\S-1-5-21-3653999601-1449472169-1328970463-1005\57ec0a97-ecb3-4fe7-89c6-c02b3d3ffe01
Status: Invisible to the Windows API!

Path: C:\RRUbackups\Documents and Settings\Amanda M.\Application Data\Microsoft\Protect\S-1-5-21-3653999601-1449472169-1328970463-1005\701b3a11-1c2d-4557-b5dc-91a7ee70c4ad
Status: Invisible to the Windows API!

Path: C:\RRUbackups\Documents and Settings\Amanda M.\Application Data\Microsoft\Protect\S-1-5-21-3653999601-1449472169-1328970463-1005\92618a7e-2dc7-4ab4-9a18-c66825bdb67f
Status: Invisible to the Windows API!

Path: C:\RRUbackups\Documents and Settings\Amanda M.\Application Data\Microsoft\Protect\S-1-5-21-3653999601-1449472169-1328970463-1005\cb41f0a2-0fd9-4084-a132-fac613b71457
Status: Invisible to the Windows API!

Path: C:\RRUbackups\Documents and Settings\Amanda M.\Application Data\Microsoft\Protect\S-1-5-21-3653999601-1449472169-1328970463-1005\d6eef5a4-2f35-44b6-95e6-2e122dfaa81e
Status: Invisible to the Windows API!

Path: C:\RRUbackups\Documents and Settings\Amanda M.\Application Data\Microsoft\Protect\S-1-5-21-3653999601-1449472169-1328970463-1005\e140e1cc-52c8-4a70-ad0c-c7d7f9ee09f0
Status: Invisible to the Windows API!

Path: C:\RRUbackups\Documents and Settings\Amanda M.\Application Data\Microsoft\Protect\S-1-5-21-3653999601-1449472169-1328970463-1005\ff4106e1-8ae8-4d37-90b5-f7660698175a
Status: Invisible to the Windows API!

Path: C:\RRUbackups\Documents and Settings\Amanda M.\Application Data\Microsoft\Protect\S-1-5-21-3653999601-1449472169-1328970463-1005\Preferred
Status: Invisible to the Windows API!

Hidden Services
-------------------
Service Name: TDSSserv.sys)
Image Path: C:\WINDOWS\system32\drivers\TDSSmqlt.sys

==EOF==

Thanks
watz
peace

Edited by watz, 24 August 2009 - 09:16 AM.


#9 garmanma

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Posted 24 August 2009 - 09:00 PM

First, update Mbam

Run Root Repeal one more time, just click files
In the Root Repeal window, use your mouse and highlight C:\WINDOWS\system32\drivers\TDSSmqlt.sys
Next right mouse click on it and select *wipe file* option only
When finished, immediately reboot the computer and run Mbam

Do this twice
Mark
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#10 watz

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Posted 25 August 2009 - 01:08 PM

Ok, I ran Root Repeal, the file you wanted me to wipe clean did not appear in the list under files.
I started MBAM after the reboot but I forgot to disable ESET so I aborted the scan. Then I passed out with the computer on my lap. So anyways I just wanted to let you know that file wasn't in the list and in the mean time when I get back to the affected computer I'll rerun Mbam and Root Repeal. Unless you get back to me first and tell me otherwise.

Thanks again,

watz

#11 garmanma

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Posted 25 August 2009 - 08:00 PM

Go ahead and try one more time
Let me know how it is running
Mark
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#12 watz

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Posted 25 August 2009 - 08:24 PM

ok, I did a do over since I was exhausted last night. When i ran Rootrepeal it opened with "Error - invalid PE image found" but I clicked "ok" and it went away. I ran the scan and it never found the file you said to wipe away. I updated MBAM and did a full scan and no malicious items were detected. I did both programs twice. The ESET "Threat found" alerts Win32/Spy.Ursnif.A are still coming up at boot up or when an application starts.

watz

#13 garmanma

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Posted 26 August 2009 - 07:33 PM

From what I have just learned, this new rootkit is almost impossible to get rid of
I recommend you submit a DDS / HJT log


Please read the pinned topic titled "Preparation Guide For Use Before Posting A Hijackthis Log". If you cannot complete a step, then skip it and continue with the next. In Step 6 there are instructions for downloading and running DDS which will create a Pseudo HJT Report as part of its log.

When you have done that, post your log in the HijackThis Logs and Malware Removal forum, NOT here, for assistance by the HJT Team Experts. A member of the Team will walk you through, step by step, on how to clean your computer. If you post your log back in this thread, the response from the HJT Team will be delayed because your post will have to be moved. This means it will fall in line behind any others posted that same day.

The HJT team is very busy and it will take awhile to get to your post
Please be patient and good luck
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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#14 watz

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Posted 26 August 2009 - 10:01 PM

Thanks for your help, it's been good working with you on this nasty thing. I hope DDS/HJT can uncover the culprit so it can be taken out.
Take care
peace
watz

#15 Orange Blossom

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Posted 29 August 2009 - 11:45 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/t/253364/eset-nod32-win32spyursnifa-virus/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days, perhaps less, to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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