Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

virus won't allow anti-malware software or system restore to work


  • Please log in to reply
28 replies to this topic

#1 mtime99

mtime99

  • Members
  • 16 posts
  • OFFLINE
  •  
  • Local time:11:53 AM

Posted 18 August 2009 - 06:42 PM

Hello,
My computer has developed a nasty virus. I am using windows xp and I tried system restore but it wouldn't go past the "confirm restore point selection page". I tried to run malwarebytes and it wouldn't open that it. It won't let me install hijack this either. When I go onto the internet to do some searching as to how to kill this bastard, some of the google searches bring a pop-up that says that the site is not allowed and then it goes to ie cannot display this page.

I would love for any help as I'm close to seeing how far a toshiba laptop can fly.

Thanks,

mtime

Edited by The weatherman, 18 August 2009 - 06:44 PM.
Moved from XP to a more appropriate forum. Tw


BC AdBot (Login to Remove)

 


#2 Budapest

Budapest

    Bleepin' Cynic


  • Moderator
  • 23,577 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:02:53 AM

Posted 18 August 2009 - 06:49 PM

Rename this file:

C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe

to this:

winlogon.exe

Then double-click the renamed file and see if it will run.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#3 mtime99

mtime99
  • Topic Starter

  • Members
  • 16 posts
  • OFFLINE
  •  
  • Local time:11:53 AM

Posted 18 August 2009 - 10:06 PM

alright, I renamed the file and it worked! Malware ran and said that it deleted 4 nasties. There are still a bunch of issues so if any of you have any further help it would be greatly appreciated.

#4 Budapest

Budapest

    Bleepin' Cynic


  • Moderator
  • 23,577 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:02:53 AM

Posted 18 August 2009 - 10:12 PM

Reboot your computer and run the scan again.

Post both the logs.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#5 mtime99

mtime99
  • Topic Starter

  • Members
  • 16 posts
  • OFFLINE
  •  
  • Local time:11:53 AM

Posted 18 August 2009 - 11:33 PM

i'm running the second scan right now. question for you though, if any of these scans and subsequent deleting of nasties work and free up my system restore, would i be best off just restoring my system to a previous good point or continue to delete the nasties one by one?

thanks

#6 Budapest

Budapest

    Bleepin' Cynic


  • Moderator
  • 23,577 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:02:53 AM

Posted 18 August 2009 - 11:35 PM

Probably not. I think that once you get System Restore working you will find that all your restore points from before you got the virus have been deleted.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#7 mtime99

mtime99
  • Topic Starter

  • Members
  • 16 posts
  • OFFLINE
  •  
  • Local time:11:53 AM

Posted 19 August 2009 - 12:29 AM

here is the first scan:

Malwarebytes' Anti-Malware 1.31
Database version: 1597
Windows 5.1.2600 Service Pack 3

8/18/2009 9:55:11 PM
mbam-log-2009-08-18 (21-55-11).txt

Scan type: Quick Scan
Objects scanned: 59925
Time elapsed: 12 minute(s), 6 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 3
Registry Values Infected: 0
Registry Data Items Infected: 4
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CLASSES_ROOT\xml.xml (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{500bca15-57a7-4eaf-8143-8c619470b13d} (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\xml.xml.1 (Trojan.FakeAlert) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Shell (Hijack.Shell) -> Bad: (Explorer.exe rundll32.exe tapi.nfo beforeglav) Good: (Explorer.exe) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\NameServer (Trojan.DNSChanger) -> Data: 85.255.112.215,85.255.112.94 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\Tcpip\Parameters\NameServer (Trojan.DNSChanger) -> Data: 85.255.112.215,85.255.112.94 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet003\Services\Tcpip\Parameters\NameServer (Trojan.DNSChanger) -> Data: 85.255.112.215,85.255.112.94 -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\system32\msxml71.dll (Trojan.FakeAlert) -> Quarantined and deleted successfully.

#8 mtime99

mtime99
  • Topic Starter

  • Members
  • 16 posts
  • OFFLINE
  •  
  • Local time:11:53 AM

Posted 19 August 2009 - 12:30 AM

and here is the follow up scan:

Malwarebytes' Anti-Malware 1.31
Database version: 1597
Windows 5.1.2600 Service Pack 3

8/19/2009 12:20:57 AM
mbam-log-2009-08-19 (00-20-57).txt

Scan type: Full Scan (C:\|)
Objects scanned: 142191
Time elapsed: 2 hour(s), 16 minute(s), 5 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#9 Budapest

Budapest

    Bleepin' Cynic


  • Moderator
  • 23,577 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:02:53 AM

Posted 19 August 2009 - 12:32 AM

Looks good so far.

Please download ATF Cleaner by Atribune & save it to your desktop. alternate download link DO NOT use yet.
Please download and install SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here and unzip into the program's folder.)
  • Under the "Configuration and Preferences", click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#10 DaChew

DaChew

    Visiting Alien


  • BC Advisor
  • 10,317 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:millenium falcon and rockytop
  • Local time:12:53 PM

Posted 19 August 2009 - 06:32 AM

Malwarebytes' Anti-Malware 1.31
Database version: 1597


Chewy

No. Try not. Do... or do not. There is no try.

#11 mtime99

mtime99
  • Topic Starter

  • Members
  • 16 posts
  • OFFLINE
  •  
  • Local time:11:53 AM

Posted 19 August 2009 - 10:11 AM

i booted up my computer this morning in normal mode and after the screen loaded, it just sat there....no noises, no sound of the hard drive working or a fan blowing so I rebooted in safe mode and have malwarebytes running now. any thoughts?

thanks

#12 mymrbig

mymrbig

  • Members
  • 1 posts
  • OFFLINE
  •  
  • Local time:11:53 AM

Posted 19 August 2009 - 10:48 AM

Just to double-check, when you say this:

Rename this file:

C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe

to this:

winlogon.exe

Then double-click the renamed file and see if it will run.


does that mean the new file name should be: C:\Program Files\Malwarebytes' Anti-Malware\winlogon.exe

Just want to make sure I am changing the correct part of the name before messing around. I'm having the same problem running Malwarebytes' after getting hit with AVCare bugger.

Edited by mymrbig, 19 August 2009 - 10:48 AM.


#13 mtime99

mtime99
  • Topic Starter

  • Members
  • 16 posts
  • OFFLINE
  •  
  • Local time:11:53 AM

Posted 19 August 2009 - 11:01 AM

ok, i renamed some more files and the programs seem to be working. I did the ATF scan in safe mode and superantispyware is running right now.
One thing I forgot to mention and hopefully it wasn't necessary is that when the computer boots up in normal mode, it gives some error message about googleupdater or something like that. I assume that it is all part of the same problem but if you think otherwise, please let me know.

thanks Budapest

#14 mtime99

mtime99
  • Topic Starter

  • Members
  • 16 posts
  • OFFLINE
  •  
  • Local time:11:53 AM

Posted 19 August 2009 - 03:02 PM

I ran the superantivirus and it deleted 90 things that it said were bad. My system rebooted and i opened the program and looked for the log but there was nothing in there. I found the folder for superantivirus and got to the log file but I can't seem to open an sdb. file.

#15 mtime99

mtime99
  • Topic Starter

  • Members
  • 16 posts
  • OFFLINE
  •  
  • Local time:11:53 AM

Posted 19 August 2009 - 03:06 PM

Also, when all this first happened to my computer, the virus put writing on my desktop background. It says "Danger your computer is infected. Such infection with cause harm to............blah........protect yourself, delete spyware from your computer right now".
I can't seem to get that to go away either.




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users