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#1 westonm

westonm

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Posted 18 August 2009 - 06:07 PM

Using Google in Internet Explorer, i get re-directed to cliccker.cn - Also haven't run hijack this in a while and wanted to have the log checked for any other problems.

DDS.txt file

DDS (Ver_09-07-30.01) - NTFSx86
Run by Weston Maynard at 17:14:44.53 on 08/18/2009
Internet Explorer: 7.0.5730.11
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.3326.2500 [GMT -5:00]

AV: AVG Anti-Virus Free *On-access scanning enabled* (Updated) {17DDD097-36FF-435F-9E1B-52D74245D6BF}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k WudfServiceGroup
svchost.exe
svchost.exe
C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
C:\WINDOWS\system32\spoolsv.exe
svchost.exe
C:\Program Files\Common Files\Acronis\Schedule2\schedul2.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\Program Files\Diskeeper Corporation\Diskeeper\DkService.exe
C:\PROGRA~1\AVANQU~1\Fix-It\mxtask.exe
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\WINDOWS\system32\svchost.exe -k hpdevmgmt
C:\PROGRA~1\AVANQU~1\Fix-It\mxtask.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\System32\svchost.exe -k HPZ12
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\System32\svchost.exe -k HPZ12
C:\Program Files\CyberLink\Shared Files\RichVideo.exe
C:\Program Files\SigmaTel\C-Major Audio\WDM\STacSV.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\Common Files\Acronis\Fomatik\TrueImageTryStartService.exe
C:\Program Files\UPHClean\uphclean.exe
C:\WINDOWS\system32\SearchIndexer.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\sttray.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\WINDOWS\system32\taskswitch.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\Acronis\TrueImageHome\TrueImageMonitor.exe
C:\Program Files\Acronis\TrueImageHome\TimounterMonitor.exe
C:\Program Files\Common Files\Acronis\Schedule2\schedhlp.exe
C:\Program Files\Adobe\Photoshop Album Starter Edition\3.2\Apps\apdproxy.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\PROGRA~1\AVG\AVG8\avgtray.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\FastStone Capture\FSCapture.exe
C:\Program Files\Windows Desktop Search\WindowsSearch.exe
C:\PROGRA~1\MICROS~2\Office12\OUTLOOK.EXE
C:\Program Files\HP\Digital Imaging\bin\hpqgalry.exe
C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
C:\Program Files\HP\Digital Imaging\bin\hpqbam08.exe
C:\Program Files\AVG\AVG8\avgcsrvx.exe
C:\PROGRA~1\AVANQU~1\Fix-It\mxtask.exe
C:\Program Files\Common Files\Ahead\Lib\NMIndexingService.exe
C:\Program Files\HP\Smart Web Printing\hpswp_clipbook.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Weston Maynard\Desktop\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://www6.comcast.net/a/?cookieattempt=1
mSearchAssistant = hxxp://www.google.com/ie
uURLSearchHooks: H - No File
uURLSearchHooks: AVG Security Toolbar BHO: {a3bc75a2-1f87-4686-aa43-5347d756017c} - c:\program files\avg\avg8\toolbar\IEToolbar.dll
mURLSearchHooks: AVG Security Toolbar BHO: {a3bc75a2-1f87-4686-aa43-5347d756017c} - c:\program files\avg\avg8\toolbar\IEToolbar.dll
BHO: HP Print Enhancer: {0347c33e-8762-4905-bf09-768834316c61} - c:\program files\hp\smart web printing\hpswp_printenhancer.dll
BHO: HP Print Clips: {053f9267-dc04-4294-a72c-58f732d338c0} - c:\program files\hp\smart web printing\hpswp_framework.dll
BHO: ALOT Toolbar BHO: {14ceeaff-96dd-4101-ae37-d5ecdc23c3f6} - c:\program files\alot\bin\alot.dll
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: AskBar BHO: {201f27d4-3704-41d6-89c1-aa35e39143ed} - c:\program files\askbardis\bar\bin\askBar.dll
BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg8\avgssie.dll
BHO: Spybot-S&D IE Protection: {53707962-6f74-2d53-2644-206d7942484f} - c:\progra~1\spybot~1\SDHelper.dll
BHO: WsftpBrowserHelper Class: {601ed020-fb6c-11d3-87d8-0050da59922b} - c:\program files\ws_ftp pro\wsbho2k0.dll
BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre1.6.0_03\bin\ssv.dll
BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: AVG Security Toolbar BHO: {a3bc75a2-1f87-4686-aa43-5347d756017c} - c:\program files\avg\avg8\toolbar\IEToolbar.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\googletoolbar2.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\3.1.807.1746\swg.dll
TB: &Google: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\googletoolbar2.dll
TB: Ask Toolbar: {3041d03e-fd4b-44e0-b742-2d9b88305f98} - c:\program files\askbardis\bar\bin\askBar.dll
TB: AVG Security Toolbar: {ccc7a320-b3ca-4199-b1a6-9f516dd69829} - c:\program files\avg\avg8\toolbar\IEToolbar.dll
TB: ALOT Toolbar: {5aa2ba46-9913-4dc7-9620-69ab0fa17ae7} - c:\program files\alot\bin\alot.dll
TB: {A057A204-BACC-4D26-9990-79A187E2698E} - No File
uRun: [swg] c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [HP Digital Imaging Monitor] "c:\program files\hp\digital imaging\bin\hpqtra08.exe"
uRun: [HP Image Zone Fast Start] "c:\program files\hp\digital imaging\bin\hpqthb08.exe" -s
uRun: [FastStone Capture] "c:\program files\faststone capture\FSCapture.exe" -Silent
uRun: [Windows Desktop Search] "c:\program files\windows desktop search\WindowsSearch.exe" /startup
mRun: [SigmatelSysTrayApp] sttray.exe
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
mRun: [nwiz] nwiz.exe /install
mRun: [NvMediaCenter] RUNDLL32.EXE c:\windows\system32\NvMcTray.dll,NvTaskbarInit
mRun: [CoolSwitch] c:\windows\system32\taskswitch.exe
mRun: [Windows Defender] "c:\program files\windows defender\MSASCui.exe" -hide
mRun: [NeroFilterCheck] c:\program files\common files\ahead\lib\NeroCheck.exe
mRun: [TrueImageMonitor.exe] c:\program files\acronis\trueimagehome\TrueImageMonitor.exe
mRun: [AcronisTimounterMonitor] c:\program files\acronis\trueimagehome\TimounterMonitor.exe
mRun: [Acronis Scheduler2 Service] "c:\program files\common files\acronis\schedule2\schedhlp.exe"
mRun: [iTunesHelper] :"c:\program files\itunes\iTunesHelper.exe"
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [Adobe Photo Downloader] "c:\program files\adobe\photoshop album starter edition\3.2\apps\apdproxy.exe"
mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe
mRun: [AVG8_TRAY] c:\progra~1\avg\avg8\avgtray.exe
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [AdobeCS4ServiceManager] "c:\program files\common files\adobe\cs4servicemanager\CS4ServiceManager.exe" -launchedbylogin
mRun: [net] "c:\windows\system32\net.net"
dRun: [DWQueuedReporting] "c:\progra~1\common~1\micros~1\dw\dwtrig20.exe" -t
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\hpdigi~1.lnk - c:\program files\hp\digital imaging\bin\hpqtra08.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\window~1.lnk - c:\program files\windows desktop search\WindowsSearch.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\hpdigi~1.lnk - c:\program files\hp\digital imaging\bin\hpqtra08.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\window~1.lnk - c:\program files\windows desktop search\WindowsSearch.exe
uPolicies-explorer: ForceClassicControlPanel = 1 (0x1)
IE: &ieSpell Options - c:\program files\iespell\iespell.dll/SPELLOPTION.HTM
IE: Check &Spelling - c:\program files\iespell\iespell.dll/SPELLCHECK.HTM
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office12\EXCEL.EXE/3000
IE: Lookup on Merriam Webster - file://c:\program files\iespell\Merriam Webster.HTM
IE: Lookup on Wikipedia - file://c:\program files\iespell\wikipedia.HTM
IE: {0E17D5B7-9F5D-4fee-9DF6-CA6EE38B68A8} - res://c:\program files\iespell\iespell.dll/SPELLCHECK.HTM
IE: {1606D6F9-9D3B-4aea-A025-ED5B2FD488E7} - res://c:\program files\iespell\iespell.dll/SPELLOPTION.HTM
IE: {85d1f590-48f4-11d9-9669-0800200c9a66} - %windir%\bdoscandel.exe
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0016-0000-0003-ABCDEFFEDCBC} - c:\program files\java\jre1.6.0_03\bin\ssv.dll
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - c:\program files\windows live\writer\WriterBrowserExtension.dll
IE: {58ECB495-38F0-49cb-A538-10282ABF65E7} - {E763472E-A716-4CD9-89BD-DBDA6122F741} - c:\program files\hp\smart web printing\hpswp_extensions.dll
IE: {700259D7-1666-479a-93B1-3250410481E8} - {A93C41D8-01F8-4F8B-B14C-DE20B117E636} - c:\program files\hp\smart web printing\hpswp_extensions.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office12\REFIEBAR.DLL
IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - c:\progra~1\spybot~1\SDHelper.dll
DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} - hxxp://upload.facebook.com/controls/2008.10.10_v5.5.8/FacebookPhotoUploader5.cab
DPF: {315B0BFB-2BD4-481B-80A3-A9B80727C61B} - hxxp://webiq005.webiqonline.com/WebIQ/DataServer/DataServer.dll?Handler=GetEngineDistribution&EDID={896A23A1-5821-4609-A6C6-6D5536C585C9}
DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} - hxxp://photos.walmart.com/WalmartActivia.cab
DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} - hxxp://gfx1.hotmail.com/mail/w3/resources/MSNPUpld.cab
DPF: {5D86DDB5-BDF9-441B-9E9E-D4730F4EE499} - hxxp://download.bitdefender.com/resources/scan8/oscan8.cab
DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} - hxxp://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1228578412328
DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1228578397328
DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} - hxxp://upload.facebook.com/controls/2009.07.28_v5.5.8.1/FacebookPhotoUploader55.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_03-windows-i586.cab
DPF: {A7EA8AD2-287F-11D3-B120-006008C39542} - hxxp://offers.e-centives.com/cif/download/bin/actxcab.cab
DPF: {CAFEEFAC-0016-0000-0003-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_03-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_03-windows-i586.cab
DPF: {CF40ACC5-E1BB-4AFF-AC72-04C2F616BCA7} - hxxp://wwwimages.adobe.com/www.adobe.com/products/acrobat/nos/gp.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
Handler: belarc - {6318E0AB-2E93-11D1-B8ED-00608CC9A71F} - c:\program files\belarc\advisor\system\BAVoilaX.dll
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - c:\program files\avg\avg8\avgpp.dll
Notify: !SASWinLogon - c:\program files\superantispyware\SASWINLO.dll
Notify: avgrsstarter - avgrsstx.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
SEH: Microsoft AntiMalware ShellExecuteHook: {091eb208-39dd-417d-a5dd-7e2c2d8fb9cb} - c:\progra~1\wifd1f~1\MpShHook.dll
SEH: SABShellExecuteHook Class: {5ae067d3-9afb-48e0-853a-ebb7f4a000da} - c:\program files\superantispyware\SASSEH.DLL
SEH: Windows Desktop Search Namespace Manager: {56f9679e-7826-4c84-81f3-532071a8bcc5} - c:\program files\windows desktop search\MSNLNamespaceMgr.dll
LSA: Authentication Packages = msv1_0 relog_ap

================= FIREFOX ===================

FF - ProfilePath -
FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\dotnetassistantextension\

============= SERVICES / DRIVERS ===============

R?2 aawservice;Lavasoft Ad-Aware Service;c:\program files\lavasoft\ad-aware\aawservice.exe [2008-5-12 611664]
R1 AvgLdx86;AVG Free AVI Loader Driver x86;c:\windows\system32\drivers\avgldx86.sys [2008-12-7 335752]
R1 AvgMfx86;AVG Free On-access Scanner Minifilter Driver x86;c:\windows\system32\drivers\avgmfx86.sys [2008-12-7 27784]
R1 SASDIFSV;SASDIFSV;c:\program files\superantispyware\sasdifsv.sys [2008-5-28 8944]
R1 SASKUTIL;SASKUTIL;c:\program files\superantispyware\SASKUTIL.SYS [2008-5-28 55024]
R2 avg8wd;AVG Free8 WatchDog;c:\progra~1\avg\avg8\avgwdsvc.exe [2008-12-7 298776]
R2 WinDefend;Windows Defender;c:\program files\windows defender\MsMpEng.exe [2006-11-3 13592]
S3 getPlus® Helper;getPlus® Helper;c:\program files\nos\bin\getPlus_HelperSvc.exe [2008-10-7 33752]
S3 SASENUM;SASENUM;c:\program files\superantispyware\SASENUM.SYS [2008-5-28 7408]

=============== Created Last 30 ================

2009-08-18 13:08 54,784 a------- c:\windows\system32\drivers\UACd.sys
2009-08-18 13:08 37,154 a------- c:\windows\system32\net.net
2009-08-17 15:45 54,156 a---h--- c:\windows\QTFont.qfn
2009-08-17 15:45 1,409 a------- c:\windows\QTFont.for
2009-08-15 11:37 1,089,593 -c------ c:\windows\system32\dllcache\ntprint.cat
2009-08-15 09:07 0 a------- c:\windows\ZCB09.INI
2009-08-15 08:57 <DIR> --d----- c:\program files\Search Party
2009-08-15 03:03 <DIR> --d----- C:\24cbd02732655bd969da035b45
2009-08-15 03:03 <DIR> --d----- c:\windows\SxsCaPendDel
2009-08-12 00:50 128,512 -c------ c:\windows\system32\dllcache\dhtmled.ocx
2009-08-12 00:50 1,315,328 -c------ c:\windows\system32\dllcache\msoe.dll
2009-08-05 09:04 <DIR> --d----- c:\program files\ValuSoft
2009-08-05 04:01 204,800 -c------ c:\windows\system32\dllcache\mswebdvd.dll
2009-08-04 15:48 <DIR> --d----- c:\docume~1\alluse~1\applic~1\Blizzard
2009-08-04 15:46 <DIR> --d----- c:\program files\common files\Blizzard Entertainment
2009-07-28 08:05 <DIR> --d----- c:\docume~1\weston~1\applic~1\alot
2009-07-27 22:57 <DIR> --d----- c:\program files\alot

==================== Find3M ====================

2009-08-08 21:24 20 ----h--- c:\docume~1\alluse~1\applic~1\PKP_DLdu.DAT
2009-08-05 04:01 204,800 a------- c:\windows\system32\mswebdvd.dll
2009-07-17 14:01 58,880 a------- c:\windows\system32\atl.dll
2009-07-13 23:43 286,208 a------- c:\windows\system32\wmpdxm.dll
2009-07-04 09:23 335,752 a------- c:\windows\system32\drivers\avgldx86.sys
2009-07-03 08:16 116,840 a------- c:\windows\hpqins00.dat
2009-07-01 19:02 11,952 a------- c:\windows\system32\avgrsstx.dll
2009-06-29 11:12 827,392 a------- c:\windows\system32\wininet.dll
2009-06-29 11:12 78,336 a------- c:\windows\system32\ieencode.dll
2009-06-29 11:12 17,408 -------- c:\windows\system32\corpol.dll
2009-06-25 03:25 730,112 a------- c:\windows\system32\lsasrv.dll
2009-06-25 03:25 301,568 a------- c:\windows\system32\kerberos.dll
2009-06-25 03:25 147,456 a------- c:\windows\system32\schannel.dll
2009-06-25 03:25 136,192 a------- c:\windows\system32\msv1_0.dll
2009-06-25 03:25 56,832 a------- c:\windows\system32\secur32.dll
2009-06-25 03:25 54,272 a------- c:\windows\system32\wdigest.dll
2009-06-24 06:18 92,928 a------- c:\windows\system32\drivers\ksecdd.sys
2009-06-16 09:36 119,808 a------- c:\windows\system32\t2embed.dll
2009-06-16 09:36 81,920 a------- c:\windows\system32\fontsub.dll
2009-06-12 07:31 76,288 a------- c:\windows\system32\telnet.exe
2009-06-10 09:19 2,066,432 a------- c:\windows\system32\mstscax.dll
2009-06-10 09:13 84,992 a------- c:\windows\system32\avifil32.dll
2009-06-10 01:14 132,096 a------- c:\windows\system32\wkssvc.dll
2009-06-03 14:09 1,291,264 a------- c:\windows\system32\quartz.dll
2009-05-25 00:24 350,208 a------- c:\windows\system32\mssph.dll
2007-12-18 12:31 2,120 a------- c:\program files\INSTALL.LOG
2008-09-20 14:13 32,768 a--sh--- c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012008092020080921\index.dat

============= FINISH: 17:16:43.49 ===============

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#2 westonm

westonm
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  • Local time:05:38 AM

Posted 19 August 2009 - 07:58 PM

Follow up - I am no getting Windows Antivirus Pro popping up all of the time now. I can stop it using Task Manager but it immediately restarts. I re-booted in Safe Mode and am able to access emails and internet.

Hello westonm,

We ask that once you have posted your log and are waiting, please DO NOT "bump" your thread or make further replies until it has been responded to by a member of the HJT Team. The reason we ask this or do not respond to your requests is because that would remove you from the active queue that Techs and Staff have access to. The malware staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response, there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

That is why I have made an edit to your last post, instead of a reply. Please do not multiple post here, as that only pushes you further down the queue and causes confusion to the staff.

Please be patient. It may take a while to get a response but your log will be reviewed and answered as soon as possible.

Thank you for understanding.

Regards,

The weatherman
(Moderator)

Edited by The weatherman, 20 August 2009 - 06:50 PM.


#3 DocSatan

DocSatan

    Bleepin' Wanna-Be


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Posted 30 August 2009 - 07:29 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

#4 westonm

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Posted 30 August 2009 - 09:04 PM

Hi -
Sorry about the "bumping" - that was not my intention - only wanted to provide all of the information i could.
Anyway - yes I still have the problems - I have tried to download DDS and run it but it does not run. I have downloaded both of the links you provided, and I am running in Safe Mode but the program does not execute. I am having to run in safe modes since regular mode continually pops up Antivirus Pro box - as soon as I unload it, with Task Manager, it pops back up.

#5 PropagandaPanda

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Posted 04 September 2009 - 08:26 AM

Hello. I am PropagandaPanda (Panda or PP for short), and I will be helping you.

Disable Realtime Protection
Antimalware programs can interfere with ComboFix and other tools we need to run. Please temporarily disable all realtime protections you have enabled. Refer to this page, if you are unsure how.

Download and Run ComboFix
Download Combofix by sUBs from any of the links below, and save it to your desktop. If you have already run ComboFix, delete your old copy and download a new one.
Link 1, Link 2, Link 3
  • Close/disable all anti-virus and anti-malware programs so they do not interfere with the running of ComboFix. Refer to this page if you are not sure how.
  • Double click on ComboFix.exe and follow the prompts. If you are using Windows Vista, right click the icon and select "Run as Administrator". You will not recieve the prompts below if you are not using Windows XP. ComboFix will check to see if you have the Windows Recovery Console installed.
  • If you did not have it installed, you will see the prompt below. Choose YES.
    Posted ImagePosted Image

  • When the Recovery Console has been installed, you will see the prompt below. Choose YES.
    Posted Image
  • When finished, ComboFix will produce a report for you. Please post the contents of the log (C:\ComboFix.txt).
Leave your computer alone while ComboFix is running. ComboFix will restart your computer if malware is found; allow it to do so.

Download and Run Scan with GMER
We will use GMER to scan for rootkits.

Please download GMER to your desktop. Note that the file will be randomly named to prevent active malware from stopping the download.
  • Close all other open programs as there is a slight chance your computer will crash.
  • Double click the GMER program ******.exe. Your security programs may detect GMER's driver trying to load. Allow it.
  • You may see a warning saying "GMER has detected rootkit activity". If so, select NO.
  • Leaving the settings at default, click Scan.
  • When the scan is complete, click Save and save the log onto your desktop.
Please include the log in your next reply.

In your next reply include:
-the ComboFix log
-the GMER scan log

Please also tell me of any changes you have made to your computer since you started your topic.

With Regards,
The Panda

#6 westonm

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Posted 04 September 2009 - 08:55 AM

Panda -
Thank you for responding to my requests and I appreciate the work you guys do.
Now to my problems - I still have the problems and have not done anything to try and fix it. The instructions say not to do anything until i am told to so something. I am not able to disable anything, about the only application I can run is either IE or Firefox, and Outlook. Everything else that I try to run gives me the message about desot.exe having a problem, or it flashes a DOS screen and closes, I think I caught the desot.exe file name, but it flashes really quickly and I cannot see for certain what it is saying. But it will not allow me to run any program at this time. Previously I had been able to open AVG but since I am in safe mode it would come up in command mode and I didn't see any way to disable or kill it from the command line. If I try to run in non-safe mode I get continual messages about running Antivirus Pro, which I can only kill with Task Manager and then it pop buck up immediately. It seems to be getting progressively worse as the days go by.
I had tried to run DDS as requested by one of your tech a few days ago and it will not run, just flashes the black box and believe it is giving me the desot.exe error.

#7 PropagandaPanda

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Posted 04 September 2009 - 09:33 AM

Hello.

A bit tougher than I'd thought. I think we will manage though.

Do you have a flash drive that you could transfer files through, or any portable storage media for that matter? Are you able to access the desktop in Safe Mode?

With Regards,
The Panda

#8 westonm

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Posted 04 September 2009 - 01:58 PM

I have a flash drive but don't think I have a sticke around anywhere - I could go get one - or I have a mirrow drive D: which is my backup drive that should work ok.

#9 westonm

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Posted 04 September 2009 - 01:59 PM

Sorry - forgot to add - yes I can access Desktop.

#10 PropagandaPanda

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Posted 04 September 2009 - 02:14 PM

Hello.

In that case, please proceed skipping the step to disable security programs.

With Regards,
The Panda

#11 westonm

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Posted 04 September 2009 - 02:44 PM

Panda -
It will not let me run ComboFix.exe. It pops up a black DOS box and I think I see the desot.exe name and the end before it goes away. It is pretty fast so I can't say for sure, but I think that is what it is saying.

#12 PropagandaPanda

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Posted 04 September 2009 - 02:49 PM

Hello.

Please delete your copy of ComboFix. Download a new copy. In the SaveAs window, save it as CF123.exe and try again.

With Regards,
The Panda

#13 westonm

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Posted 04 September 2009 - 02:49 PM

I apopogize - I always remember something else - after I send an email. I think I say my D drive was a mirror drive - not a true mirror, in that it isn't real time. It has Acronis Backup and monthly backups. The last backup I have - has the same problems, it was backed up after I started having the trouble. I think the few previous had errors and did not complete all of the way so restoring will lose some data if i have to resort to that.

#14 PropagandaPanda

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Posted 04 September 2009 - 02:51 PM

Hello.

That should not be a problem. Even if somehow Windows becomes unbootable, we can still recovery files using a bootable disk.

Please see my previous post.

With Regards,
The Panda

#15 westonm

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Posted 04 September 2009 - 02:57 PM

Panda -
Tried twice - renaming, and got same results. It did pause a little longer and desot.exe was the file name at the top of the box.




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