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My computer shuts down and gets reinfected


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8 replies to this topic

#1 SReese

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Posted 18 August 2009 - 05:27 PM

I followed the uninstall guide instructions on this site about a week ago and I thought I had removed Windows System Suite but now my computer shuts down and I can only start it in Safe Mode. It won't even stay on when I start in Safe Mode with Networking. I was able to keep it going long enough to update Malwarebytes (which was still on there from removing Windows System Suite last week) so I ran it and it came back with 83 items all named Security.Hijack. I removed them but every time I boot it up it does the same thing (shuts down) and when I run Malwarebytes again (in Safe MOde) it comes back with the same 83 items.

I have not seen Windows System Suite pop up since I removed it but I still have Gala Search the browser redirector on there.

I have tried to use system restore which did not solve the problem and I also tried selecting "boot to last working configuration" or whatever the verbiage is on the same screen where I start it in Safe Mode. That also did not work. The computer just went to a black screen (shut down) like it always does.

Thanks in advance for your help!

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#2 garmanma

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Posted 20 August 2009 - 08:36 PM

Please download Dr.Web CureIt, the free version & save it to your desktop. DO NOT perform a scan yet.

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on launch.exe to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All.
  • When complete, click Select All, then choose Cure > Move incurable.
    (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • Now put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and UNcheck "Heuristic analysis" under the "Scanning" tab, then click Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • When the scan is complete, a message will be displayed at the bottom indicating if any viruses were found.
  • Click "Yes to all" if asked to cure or move the file(s) and select "Move incurable".
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)
----------------------------

Revised Root Repeal2
revised download
http://ad13.geekstogo.com/RootRepeal.exe

We Need to check for Rootkits with RootRepeal
  • Download RootRepeal from the following location and save it to your desktop.
  • Extract RootRepeal.exe from the archive (If you did not use the "Direct Download" mirror).
  • Open Posted Image on your desktop.
  • Click the Posted Image tab.
  • Click the Posted Image button.
  • Check all seven boxes: Posted Image
  • Push Ok
  • Check the box for your main system drive (Usually C:), and press Ok.
  • Allow RootRepeal to run a scan of your system. This may take some time.
  • Once the scan completes, push the Posted Image button. Save the log to your desktop, using a distinctive name, such as RootRepeal.txt. Include this report in your next reply, please.

Mark
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why won't my laptop work?

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#3 SReese

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Posted 21 August 2009 - 08:37 AM

I will try this tonight when I get off work but I am not sure I will be able to download the tools. Last night I ran chkdsk in safe mode, although I am not sure how much good it did because it said it was running in "read only mode," any way I booted it up normally (not in safe mode.) I got a pop-up that said my computer had just recovered from a serious error (or something like that) and asked if I wanted to send an error report to Microsoft. I selected "don't send" and it kept popping until I finally selected "send report." As soon as Internet Explorer started to load my computer shut down. In the past since I have had this problem as soon as the computer starts to boot up in normal mode it shuts back down so I was surprised that I even got it to boot up as far as it did.

If I am not able to download the tools from that computer is there a way to download them from another computer, move them to that one and install them?


UPDATE: I downloaded the tools on this computer, put them on a removable disk and I am running them on the infected computer now. I will post the logs when I am finished.

Thanks for your help!

Edited by SReese, 21 August 2009 - 05:40 PM.


#4 SReese

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Posted 21 August 2009 - 07:34 PM

I ran Dr. Web CureIt but I do not think I handled the file it found correctly. The Express Scan found nothing but the Complete scan found one item. I clicked on move after the scan rather than cure and I do not think that was correct. I'm not sure if I should run the tool again and select cure this time??

I ran RootRepeal as well and here are the reports from both tools.

Dr. Web CureIt:
A0029086.DLL;C:\System Volume Information\_restore{FB2F3341-21DD-4196-8B4F-56903145CE54}\RP128;Adware.MyWebSearch.19;Moved.;

RootRepeal:

ROOTREPEAL © AD, 2007-2009
==================================================
Scan Start Time: 2009/08/21 20:09
Program Version: Version 1.3.5.0
Windows Version: Windows XP SP3
==================================================

Drivers
-------------------
Name: dump_atapi.sys
Image Path: C:\WINDOWS\System32\Drivers\dump_atapi.sys
Address: 0xF71B6000 Size: 98304 File Visible: No Signed: -
Status: -

Name: dump_WMILIB.SYS
Image Path: C:\WINDOWS\System32\Drivers\dump_WMILIB.SYS
Address: 0xF7A0C000 Size: 8192 File Visible: No Signed: -
Status: -

Name: rootrepeal.sys
Image Path: C:\WINDOWS\system32\drivers\rootrepeal.sys
Address: 0xF6CBE000 Size: 49152 File Visible: No Signed: -
Status: -

==EOF==

I can still only boot my computer in safe mode.

Thanks for all your help.

SReese

#5 garmanma

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Posted 22 August 2009 - 07:04 PM

Update mbam and run a FULL scan
Please post the results


When you cannot update

Since you cannot use the Internet, manually download the definition updates from another computer, save them to a flash (usb, pen, thumb, jump) drive or CD and transfer to the infected machine. Then just double-click on mbam-rules.exe to install the update. If you cannot transfer or install from the infected machine, try installing the file directly from the flash drive to your machine.Mbam-rules.exe is not updated daily. Another way to get the most current database definitions is to install MBAM on a clean computer, launch the program, update through MBAM's interface, copy the definitions (rules.ref) to a USB stick or CD and transfer that file to the infected machine. Copy rules.ref to the location indicated for your operating system.
  • XP: C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware
  • Vista: C:\Documents and Settings\Users\All Users\Malwarebytes\Malwarebytes' Anti-Malware
If you cannot see the folder, then you may have to Reconfigure Windows to show it. Then perform a new Quick Scan in normal mode and make sure you reboot afterwards. When done, click the Logs tab and copy/paste the contents of the new report in your next reply.
----------------------------


Then try SAS


SAS, may take a long time to scan
Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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#6 SReese

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Posted 23 August 2009 - 10:12 AM

I updated MBAM and ran both a quick and full scan. (I was not real clear on those instructions rather you wanted me to run one or both.) They were both run in safe mode because that is the only way I can boot my system. If I try to boot it in normal or any other mode (safe mode with networking) it shuts down.

I downloaded SAS and it's definitions on this computer and moved them to the infected one which was in SAFE MODE. When I tried to install it I got a message saying "The system administrator has set policies to prevent this installation." so I could not install it or run the scan.

Here are both log files for MBAM:

FULL SCAN:

Malwarebytes' Anti-Malware 1.40
Database version: 2679
Windows 5.1.2600 Service Pack 3 (Safe Mode)

8/23/2009 10:44:15 AM
mbam-log-2009-08-23 (10-44-15).txt

Scan type: Full Scan (C:\|)
Objects scanned: 117643
Time elapsed: 40 minute(s), 37 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)


QUICK SCAN:

Malwarebytes' Anti-Malware 1.40
Database version: 2679
Windows 5.1.2600 Service Pack 3 (Safe Mode)

8/23/2009 9:59:32 AM
mbam-log-2009-08-23 (09-59-32).txt

Scan type: Quick Scan
Objects scanned: 82229
Time elapsed: 6 minute(s), 29 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)


I still have the log files of the scans that I ran previously where it did find malicious items if those would be helpful to you.

Thanks again!

SReese

#7 garmanma

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Posted 23 August 2009 - 04:33 PM

Does safe mode w/networking work?

If yes, try this
SmitfraudX

http://www.bleepingcomputer.com/virus-remo...se-smitfraudfix

might have to run twice
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#8 SReese

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Posted 23 August 2009 - 04:55 PM

No I cannot start in SAFE MODE WITH NETWORKING the only way it will not shut down is in SAFE MODE.

Thanks!

SReese

#9 garmanma

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Posted 24 August 2009 - 08:09 PM

Other than a reformat / reinstall, all I can think of is to try this
vipre rescue disk

http://live.sunbeltsoftware.com/
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter




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