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Is it Clean?


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12 replies to this topic

#1 IKnew

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Posted 18 August 2009 - 12:30 PM

I just did a quick scan with "Trend Micro HouseCall" beta and found a trojan, vhe.exe TROJ Generic DIM.

I pressed "Fix Now" on it... and it says that it will delete it...

From my past experience with viruses... i know that they are usually a real pain to get rid of... so I am really douteful that the computer is really clean.

Can you check it to make sure?

Also.. Recently, I got information about a credit card "fraud". I do remember inputting credit card information on my PC... maybe these events are related?

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#2 Baabiouz

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Posted 30 August 2009 - 11:42 AM

Hello

Apologize for the delay in response we get overwhelmed at times but we are trying our best to keep up.
If you have since resolved the original problem you were having would appreciate you letting us know If not please perform the following below so I can have a look at the current condition of your machine.

Thanks and again sorry for the delay.

Before we can continue, please post a fresh DDS logs back here :thumbup2:
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#3 IKnew

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Posted 30 August 2009 - 06:40 PM

kk

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Edited by IKnew, 30 August 2009 - 06:41 PM.


#4 Baabiouz

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Posted 31 August 2009 - 06:43 AM

Hello

Step #1
You are missing one important program on that computer: An antivirus.
This is somewhat suicidal in today's digital world.
You need to install an antivirus program as soon as you can and run a complete scan of the computer:Install it and then run a full scan. Let it quarantine/delete anything it finds. Let me know if there is anything that it reports but can not remove.

Step #2
I see that Viewpoint is installed. Viewpoint, Viewpoint Manager, Viewpoint Media Player are Viewpoint components which are installed as a side effect of installing other software, most notably AOL and AOL Instant Messenger (AIM). Viewpoint Manager is responsible for managing and updating Viewpoint Media Player components. You can disable this using the Viewpoint Manager Control Panel found in the Windows Control Panel menu. By selecting Disable auto-updating for the Viewpoint Manager -- the player will no longer attempt to check for updates. Anything that is installed without your consent is suspect. Read what Viewpoint says and make your own decision.

To provide a satisfying consumer experience and to operate effectively, the Viewpoint Media Player periodically sends information to servers at Viewpoint. Each installation of the Viewpoint Media Player is identifiable to Viewpoint via a Customer Unique Identifier (CUID), an alphanumeric identifier embedded in the Viewpoint Media Player. The Viewpoint Media Player randomly generates the CUID during installation and uses it to indicate a unique installation of the product. A CUID is never connected to a user's name, email address, or other personal contact information. CUIDs are used for the sole purpose of filtering redundant information. Each of these information exchanges occurs anonymously.


Viewpoint Manager is considered as foistware instead of malware since it is installed without user's approval but doesn't spy or do anything "bad". This may change, read Viewpoint to Plunge Into Adware.
I recommend that you remove the Viewpoint products; however, decide for yourself. To uninstall the the Viewpoint components (Viewpoint, Viewpoint Manager, Viewpoint Media Player):

1. Click Start, point to Settings, and then click Control Panel.
2. In Control Panel, double-click Add or Remove Programs.
3. In Add or Remove Programs, highlight >>Viewpoint component<< , click Remove.
4. Do the same for each Viewpoint component.

Step #3
Please download ATF-cleaner and save it to your desktop.
  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main choose: Select All
  • Click the Empty Selected button.

    If you use Firefox browser:

  • Click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
  • NOTE: If you would like to keep your saved passwords, please click No at the prompt.

    If you use Opera browser:

  • Click Opera at the top and choose: Select All
  • Click the Empty Selected button.
  • NOTE: If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Step #4
I'd like us to scan your machine with ESET OnlineScan
  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on Posted Image to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image icon on your desktop.
  • Check Posted Image
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Check Posted Image
  • Push the Start button.
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Push the Posted Image button.
  • Push Posted Image
Step #5
Please post Eset results and a fresh DDS log back here :thumbup2:
Posted Image

#5 IKnew

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Posted 05 September 2009 - 04:06 PM

I couldn't find viewpoint manager on control panel. However, i "uninstalled" it on "Add/Remove" programs

I posted DDS/Attach/ESET Scanner txt

Attached Files


Edited by IKnew, 05 September 2009 - 04:07 PM.


#6 Baabiouz

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Posted 05 September 2009 - 04:15 PM

Hello :thumbup2:

Step #1
Backup Your Registry with ERUNT
  • Please click HERE to download Erunt.zip
  • Unzip all the files into a folder of your choice.
Click Erunt.exe to backup your registry to the folder of your choice.

Note: to restore your registry, go to the folder and start ERDNT.exe

Please run Notepad and paste the following text into a new file:

REGEDIT4

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows]
"AppInit_DLLs"=" "


Save the file to the desktop as fix.reg and make sure the "Save as Type" field says "All Files". Then please go to the desktop and double-click on fix.reg, and click Yes to merge it with the registry.


Step #2
Malwarebytes' Anti-Malware
Download Malwarebytes' Anti-Malware here and save to your desktop.
  • Double-click mbam-setup.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to:
    Update Malwarebytes' Anti-Malware
    Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select Perform full scan, then click Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is checked, and click Remove Selected.
  • When completed, a log will open in Notepad. Please copy and paste the log back into your next reply
    Note:
  • The log can also be found here:
    C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt
  • Or via the Logs tab when Malwarebytes' Anti-Malware is started.
Reboot your computer.


Step #3
Your Java is out of date. Older versions have vulnerabilities that malicious sites can use to exploit and infect your system. Please follow these steps to remove older version Java components and update:
  • Download the latest version of Java Runtime Environment (JRE) and save it to your desktop.
  • Scroll down to where it says "Java Runtime Environment (JRE) 6 Update 16...allows end-users to run Java applications".
  • Click the "Download" button to the right.
  • Select your Platform: "Windows".
  • Select your Language: "Multi-language".
  • Read the License Agreement, and then check the box that says: "Accept License Agreement".
  • Click Continue and the page will refresh.
  • Click on the link to download Windows Offline Installation and save the file to your desktop.
  • Close any programs you may have running - especially your web browser.
  • Go to Start > Settings > Control Panel, double-click on Add/Remove Programs and remove all older versions of Java.
  • Check (highlight) any item with Java Runtime Environment (JRE or J2SE) in the name.
  • Click the Remove or Change/Remove button.
  • Repeat as many times as necessary to remove each Java versions.
  • Reboot your computer once all Java components are removed.
  • Then from your desktop double-click on jre-6u16-windows-i586-p.exe to install the newest version.
To Clear the Java Runtime Environment (JRE) cache, do this:
  • Click Start > Settings > Control Panel.
  • Double-click the Java icon.
    -The Java Control Panel appears.
  • Click "Settings" under Temporary Internet Files.
    -The Temporary Files Settings dialog box appears.
  • Click "Delete Files".
    -The Delete Temporary Files dialog box appears.
    -There are three options on this window to clear the cache.
    • Delete Files
    • View Applications
    • View Applets
  • Click "OK" on Delete Temporary Files window.
    -Note: This deletes all the Downloaded Applications and Applets from the cache.
  • Click "OK" on Temporary Files Settings window.
  • Close the Java Control Panel.
You can also view these instructions along with screenshots here.


Step #4
Post Mbam results and a fresh DDS log back here.

Edited by Baabiouz, 05 September 2009 - 04:16 PM.

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#7 IKnew

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Posted 05 September 2009 - 07:33 PM

kk done. O.O i have zango... i dun remember installing that...

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#8 Baabiouz

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Posted 06 September 2009 - 02:57 AM

Hello :thumbup2:

Your logs are looking good. Did you install the newest Java?

Edited by Baabiouz, 06 September 2009 - 02:57 AM.

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#9 IKnew

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Posted 06 September 2009 - 11:52 AM

yes i have

#10 Baabiouz

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Posted 06 September 2009 - 12:01 PM

Hmm.. Would you please post a fresh DDS logs? Attach.txt doesn't show newest java. :thumbup2:
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#11 IKnew

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Posted 06 September 2009 - 02:09 PM

java_ee_sdk-5_07-jdk-6u16-windows.exe
was used to install it.

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#12 Baabiouz

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Posted 06 September 2009 - 11:21 PM

Can't see it but I believe you installed it :thumbup2:

Looks clean, great job! :)

Now that you are clean, please follow these simple steps in order to keep your computer clean and secure:

Next we remove all used tools.

Please download OTCleanIt and save it to desktop.
  • Double-click OTCleanIt.exe.
  • Click the CleanUp! button.
  • Select Yes when the "Begin cleanup Process?" prompt appears.
  • If you are prompted to Reboot during the cleanup, select Yes.
  • The tool will delete itself once it finishes, if not delete it by yourself.
Note: If you receive a warning from your firewall or other security programs regarding OTCleanIt attempting to contact the internet, please allow it to do so.

Hide system files
  • Open My Computer.
  • Go to Tools > Folder Options.
  • Select the View tab.
  • Scroll down to Hidden files and folders.
  • Select Do not show hidden files and folders.
  • Check (tick) Hide extensions of known file types.
  • Check (tick) Hide protected operating system files (Recommended).
  • Click OK.
  • Close My Computer.
Create a new, clean System Restore point
  • Click on Start > All Programs > Accessories > System Tools > System Restore.
  • On the Welcome Page, select Create a restore point. Click Next.
  • Give this restore point a descriptive name and click Create.
  • When done, click Close.
Warning: Do not clear infected System Restore points before creating a new System Restore point first!

Please read the above to create a new System Restore point first, then clear out the infected System Restore points.


Clear infected System Restore points
  • Click on Start > All Programs > Accessories > System Tools > Disk Cleanup.
  • Select C drive and click OK.
  • Select the More Options tab.
  • Under System Restore, click on Clean up....
  • You will be prompted. Click Yes.
  • When done, click OK.
  • You will be prompted again. Press Yes to confirm.
  • When done, Disk Cleanup will close automatically.
Keep your system updated

Microsoft releases patches for Windows and Office products regularly to patch up Windows and Office products loopholes and fix any bugs found. Please ensure that you visit the following websites regularly or do update your system regularly.

Install the updates immediately if they are found. Reboot your computer if necessary, revisit Windows Update and Office update sites until there are no more updates to be installed.

To update Windows

Go to Start > All Programs > Windows Update

To update Office

Open up any Office program.

Go to Help > Check for Updates

Alternatively, you can visit the links below to update Windows and Office products.

Windows Update
Office Update

If you are forgetful, you can change some settings so that you will be informed of updates. Here's how:
  • Go to Start > Control Panel > Automatic Updates
  • Select Automatic (recommended) radio button if you want the updates to be downloaded and installed without prompting you.
  • Select Download updates for me, but let me chose when to install them radio button if you want the updates to be downloaded automatically but to be installed at another time.
  • Select Notify me but don't automatically download or install them radio button if you want to be notified of the updates.
Besides Windows that needs regular updating, antivirus, anti-spyware and firewall programs update regularly too.

Please make sure that you update your antivirus, firewall and anti-spyware programs at least once a week.


Install third party firewall

As the term conveys, a firewall is an extra layer of security installed onto computers, which restricts access to systems from the outside world. Firewalls protect against hackers and malicious intruders. I want you to download a free firewall NOW from one of these excellent vendors:

1) ZoneAlarm
(At installing Zonealarm, please uncheck this option "include a ZoneAlarm Spy Blocker...". The Toolbar is not recommended... You can read more about it here.)
2) Agnitum
3) Sunbelt/Kerio
4) Comodo
(at installing Comodo, please uncheck these options: "Install Comodo SafeSurf..", "Make Comodo my default search provider" and "Make Comodo Search my homepage". If you use another antivirus, please uncheck "Install Comodo Antivirus".)
5) Online-Armor Free

If you are using the built-in Windows XP firewall, it is not recommended as it does not block outgoing connections. This means that any malware on your computer is free to "phone home" for more instructions. Simply put, Windows XP contains a mediocre firewall. This firewall is NO replacement for a dedicated software solution. Remember to use only one firewall at the same time.


Be careful when opening attachments and downloading files.
  • Never open email attachments, not even if they are from someone you know. If you need to open them, scan them with your antivirus program before opening.
  • Never open emails from unknown senders.
  • Beware of emails that warn about viruses that are spreading, especially those from antivirus vendors. These email addresses can be easily spoofed. Check the antivirus vendor websites to be sure.
  • Be careful of what you download. Only download files from known sources. Also, avoid cracked programs. If you need a particular program that costs too much for you, try finding free alternatives on Sourceforge or Pricelessware.
Surf safely

Many of the exploits are directed to users of Internet Explorer and Firefox.

Using Firefox with NoScript add-on helps to prevent most exploits from running as NoScript by default disables all scripts on all websites. If you trust the website, you can manually allow it.

If you prefer to use Internet Explorer, please refer to this website to learn how to secure Internet Explorer 6.

To secure Internet Explorer 7, please read this article.


Backup regularly

You never know when your PC will become unstable or become so infected that you can't recover it. Follow this Microsoft article to learn how to backup. Follow this article by Microsoft to restore your backups.

Alternatively, you can use 3rd-party programs to back up your data. One example can be found at Bleeping Computer.

Avoid P2P

P2P may be a great way to get lots of stuffs, but it is a great way to get infected as well. There's no way to tell if the file being shared is infected. Worse still, some worms spread via P2P networks, infecting you as well. If you do need to use them, use them sparingly. Check this list of clean and infected P2P programs if you need to use one.

Prevent a re-infection
  • Spyware Blaster
    SpywareBlaster is a program that is used to secure Internet Explorer by making it harder for ActiveX programs to run on your computer. It does this by disabling known offending ActiveX programs from running at all.

    You can download SpywareBlaster from Javacool.

    If you need help in using SpywareBlaster, you can read SpywareBlaster's tutorial at Bleeping Computer.

  • Hosts File
    A Hosts file is like a phone book. You look up someone's name in the phone book before calling him/her. Similarly, your PC will look up the website's IP address before you can view the website.

    Hosts file will replace your current Hosts file with another one containing well-known advertisement sites, spyware sites and other bad sites. This new Hosts file will protect you by re-directing these bad sites to 127.0.0.1.

    Here are some Hosts files:

    MVPS Hosts File
    Bluetack's Hosts File
    Bluetack's Host Manager
    hpHosts

    A tutorial about Hosts File can be found at Malware Removal.

  • Malwarebytes RogueNET Bleeping Computer
    Before downloading any anti-spyware programs, always check it. This will save you from a lot of trouble. If in doubt, don't ever download it.
Here are some more things to read about:

Securing Skype
Greater email safety
Phishing - what is it?
80 Super Security Tips

Happy surfing and stay clean!
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#13 Baabiouz

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Posted 13 September 2009 - 05:52 AM

This thread will now be closed.
If you need this topic reopened, please contact me.

This applies only to the original topic starter.
Everyone else please begin a New Topic.
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