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Google redirecting and other problems


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5 replies to this topic

#1 lorat

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Posted 18 August 2009 - 11:04 AM

Hello
I run Windows XP. Recently google has been redirecting my searches to various sites- noe of them the right one. I tried system restore, and it would not work. I tried downloading a malware protection (malware-byte), and it will not run. When I check my security centre it says it is not working. Any help you can provide would be appreciated!

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#2 Computer Pro

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Posted 18 August 2009 - 05:30 PM

Hello and welcome to Bleeping Computer.

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Please install RootRepeal

Go HERE, and download RootRepeal.zip to your Desktop.
Tutorial with images ,if needed >> L@@K
Unzip that to your Desktop and then click RootRepeal.exe to open the scanner.

*Open the folder and double-click on RootRepeal.exe to launch it. If using Vista, right-click and Run as Administrator...
* Click on the FILES tab, then click the Scan button.
* In the Select Drives, dialog Please select drives to scan: select all drives showing, then click OK.
* When the scan has completed, a list of files will be generated in the RootRepeal window.
* Click on the Save Report button and save it as rootrepeal.txt to your desktop or the same location where you ran the tool from.
* Open rootrepeal.txt in Notepad and copy/paste its contents in your next reply.
* Exit RootRepeal and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.

Please note: If Rootrepeal fails to run, try this step: Click Settings - Options. Set the Disk Access slider to High


Note 2: If RootRepeal cannot complete a scan and results in a crash report, try repeating the scan in "Safe Mode".
Computer Pro

#3 lorat

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Posted 18 August 2009 - 06:18 PM

thanks, here is the report:


Name: viaagp.sys
Image Path: viaagp.sys
Address: 0xF962F000 Size: 42240 File Visible: - Signed: -
Status: -

Name: viaide.sys
Image Path: viaide.sys
Address: 0xF9A59000 Size: 5376 File Visible: - Signed: -
Status: -

Name: VIDEOPRT.SYS
Image Path: C:\WINDOWS\system32\DRIVERS\VIDEOPRT.SYS
Address: 0xF8D6E000 Size: 81920 File Visible: - Signed: -
Status: -

Name: VolSnap.sys
Image Path: VolSnap.sys
Address: 0xF956F000 Size: 52352 File Visible: - Signed: -
Status: -

Name: wanarp.sys
Image Path: C:\WINDOWS\system32\DRIVERS\wanarp.sys
Address: 0xF91FF000 Size: 34560 File Visible: - Signed: -
Status: -

Name: watchdog.sys
Image Path: C:\WINDOWS\System32\watchdog.sys
Address: 0xF07BA000 Size: 20480 File Visible: - Signed: -
Status: -

Name: wdmaud.sys
Image Path: C:\WINDOWS\system32\drivers\wdmaud.sys
Address: 0xEFD43000 Size: 82944 File Visible: - Signed: -
Status: -

Name: Win32k
Image Path: \Driver\Win32k
Address: 0xBF800000 Size: 1847296 File Visible: - Signed: -
Status: -

Name: win32k.sys
Image Path: C:\WINDOWS\System32\win32k.sys
Address: 0xBF800000 Size: 1847296 File Visible: - Signed: -
Status: -

Name: WMILIB.SYS
Image Path: C:\WINDOWS\system32\DRIVERS\WMILIB.SYS
Address: 0xF9A51000 Size: 8192 File Visible: - Signed: -
Status: -

Name: WMIxWDM
Image Path: \Driver\WMIxWDM
Address: 0x804D7000 Size: 2057728 File Visible: - Signed: -
Status: -

#4 Computer Pro

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Posted 18 August 2009 - 06:39 PM

Please run the Files scan as noted above. Always make sure that you follow the instructions carefully.
Computer Pro

#5 lorat

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Posted 19 August 2009 - 09:51 AM

I did follow the instructions. Problem may be in the error message: "could not read boot sector. Try adjusting disc access level..." - which I did. I also tried reinstalling with same error. I ran it again, same report. What type of report is expected from this? Is there an alternative program?

On another note- my windows security service is not running, nor can I get it to run.

#6 Computer Pro

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Posted 19 August 2009 - 11:21 AM

Yes there is an alternative. Lets use Sophos:

Please download Sophos Anti-rootkit& save it to your desktop.
Note: If using the vendor's download site you will be asked to register with MySophos so an email containing an activation link can be sent to your email address.

Credits to DaChew
Be sure to print out and read the User Manualand Release Notes
Double-click sar_15_sfx.exe to begin the installation, read the license agreement and click Accept.
Allow the default location of C:\Program Files\Sophos\Sophos Anti-Rootkit and click Install.
A message will appear "Sophos Anti-Rootkit was successfully installed. Click 'yes' to start it now". Click Yes.
Make sure the following are checked:
o Running processes
o Windows Registry
o Local Hard Drives

Click Start scan.
Sophos Anti-Rootkit will scan the selected areas and display any suspicious files in the upper panel.
When the scan is complete, a pop-up screen will appear with "Rootkit Scan Results". Click OK to continue.
Click on the suspicious file to display more information about it in the lower panel which also includes whether the item is recommended for removal.
o Files tagged as Removable: No are not marked for removal and cannot be removed.
o Files tagged as Removable: Yes (clean up recommended) are marked for removal by default.
o Files tagged as Removable: Yes (but clean up not recommended) are not marked for removal because Sophos did not recognize them. These files will require further investigation.
Select only items recommended for removal, then click "Clean up checked items". You will be asked to confirm, click Yes.
A pop up window will appear advising the cleanup will finish when you restart your computer. Click Restart Now.
After reboot, a dialog box displays the files you selected for removal and the action taken.
Click Empty list and then click Continue to re-scan your computer a second time to ensure everything was cleaned.
When done, go to Start > Run and type or copy/paste: %temp%\sarscan.log
This should open the log from the rootkit scan. Please post this log in your next reply. If you have a problem, you can find sarscan.log in C:\Documents and Settings\<username>\Local Settings\Temp\.
Before performing an ARK scan it is recommended to do the following to ensure more accurate results and avoid common issues that may cause false detections.
Disconnect from the Internet or physically unplug you Internet cable connection.
Clean out your temporary files.
Close all open programs, scheduling/updating tasks and background processes that might activate during the scan including the screensaver.
Temporarily disable your anti-virus and real-time anti-spyware protection.
After starting the scan, do not use the computer until the scan has completed.
When finished, re-enable your anti-virus/anti-malware (or reboot) and then you can reconnect to the Internet.
Computer Pro




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