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No utilities work


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#1 TnMike

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Posted 18 August 2009 - 10:12 AM

A co-worker brought his laptop to me and says that his grand daughter downloaded something and it is infected.

Every utility that I try to run, a command window pops up very quickly and then goes away. I tried to run all these program in normal mode and in safe mode: HJT and MBAM. I also tried to rename them and run them with no luck.

Booting up in normal mode brings up an error msg that says, "runddl32.exe Application not found.

also no program will run. when clicking on the

sorry i can not post any logs

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#2 TnMike

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Posted 18 August 2009 - 01:09 PM

Update:

I am able to open some programs now. HJT starts and then about 1/4 through the scan, it just disappears. The same with MBAM and Combofix

#3 garmanma

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Posted 20 August 2009 - 08:06 PM

See if you can get this to run


If SUPERAntiSpyware will not run when your PC starts or when you double-click the program shortcut, you may have a class of infection that specifically targets SUPERAntiSpyware and prevents it from running.
USE this link.

http://downloads.superantispyware.com/downloads/SAS_FREE.EXE
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
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