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Annoying Malware, can't remove


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15 replies to this topic

#1 Chikakoo

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Posted 18 August 2009 - 02:29 AM

Hi, I wasn't sure where to post this and the description on this forum said to post here if that was the case soo... here I go.

Earlier today I accidently clicked on an ad which caused Internet Explorer to stop responding. I opened the task manager and saw that a program called e.exe was multiplying itself over and over. Right after, AVG found two trojans which I then deleted. However, e.exe kept multiplying so I gave my computer a hard reset (not the smartest idea?).

After restarting, e.exe was no more, but a couple of other problems which I'm still having arose.

1. Windows Live messanger won't let me stay signed in for more than a second.
2. Clicking on almost all Google links redirect me to some unrelated site.

I have tried running Malwarebytes, but it ends up closing a minute into the scan with an error saying I do not have permission to access it. While going to the program files to see if there was any problems, I found some weird programs which had the same name as the viruses AVG said it removed.. so I deleted them. Sadly, nothing has changed. I also tried to reinstall Malwarebytes, but the same thing happened again.

I have also tried using a couple different system restores since they worked when I got the XP Police thing (which I then used Malwarebytes to remove the files, but that was another time).

Anyway, this is pretty annoying and I've been trying to find a solution for a while now. Any help would be appreciated. Thanks.

Edited by Chikakoo, 18 August 2009 - 05:33 PM.


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#2 Chikakoo

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Posted 18 August 2009 - 05:35 PM

Anyone?

#3 Computer Pro

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Posted 18 August 2009 - 06:56 PM

Hello and welcome to Bleeping Computer.

Please subscribe to your topic so that you will be notified as soon as I post a reply, instead of you having to check the topic all of the time. This will allow you to get an email notification when I reply.

To subscribe, go to your topic, and at the top right hand corner by your first post, click the Options button and then click Track this topic. The bullet the immediate notification bubble. Then press submit.


Please install RootRepeal

Go HERE, and download RootRepeal.zip to your Desktop.
Tutorial with images ,if needed >> L@@K
Unzip that to your Desktop and then click RootRepeal.exe to open the scanner.

*Open the folder and double-click on RootRepeal.exe to launch it. If using Vista, right-click and Run as Administrator...
* Click on the FILES tab, then click the Scan button.
* In the Select Drives, dialog Please select drives to scan: select all drives showing, then click OK.
* When the scan has completed, a list of files will be generated in the RootRepeal window.
* Click on the Save Report button and save it as rootrepeal.txt to your desktop or the same location where you ran the tool from.
* Open rootrepeal.txt in Notepad and copy/paste its contents in your next reply.
* Exit RootRepeal and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.

Please note: If Rootrepeal fails to run, try this step: Click Settings - Options. Set the Disk Access slider to High


Note 2: If RootRepeal cannot complete a scan and results in a crash report, try repeating the scan in "Safe Mode".
Computer Pro

#4 Chikakoo

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Posted 18 August 2009 - 07:58 PM

I have downloaded RootRepeal and tried to scan with it in all the different ways you described. I ran it normally, with the disk slider thing on high, in safe mode normally, and in safe mood with the disk slider on high. Each time, it randomly closed and I had to re-extract it in order to run it again. It also won't let me delete the file and it replaces it's picture.. Well here's a screenshot:

Posted Image

I'm not sure where to go from here, but this is very similar to what happened to Malwarebytes... Thanks a lot for anymore help.

Edited by Chikakoo, 18 August 2009 - 08:00 PM.


#5 Computer Pro

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Posted 18 August 2009 - 08:13 PM

Alright, try Sophos.

Please download Sophos Anti-rootkit& save it to your desktop.
Note: If using the vendor's download site you will be asked to register with MySophos so an email containing an activation link can be sent to your email address.

Credits to DaChew
Be sure to print out and read the User Manualand Release Notes
Double-click sar_15_sfx.exe to begin the installation, read the license agreement and click Accept.
Allow the default location of C:\Program Files\Sophos\Sophos Anti-Rootkit and click Install.
A message will appear "Sophos Anti-Rootkit was successfully installed. Click 'yes' to start it now". Click Yes.
Make sure the following are checked:
o Running processes
o Windows Registry
o Local Hard Drives

Click Start scan.
Sophos Anti-Rootkit will scan the selected areas and display any suspicious files in the upper panel.
When the scan is complete, a pop-up screen will appear with "Rootkit Scan Results". Click OK to continue.
Click on the suspicious file to display more information about it in the lower panel which also includes whether the item is recommended for removal.
o Files tagged as Removable: No are not marked for removal and cannot be removed.
o Files tagged as Removable: Yes (clean up recommended) are marked for removal by default.
o Files tagged as Removable: Yes (but clean up not recommended) are not marked for removal because Sophos did not recognize them. These files will require further investigation.
Select only items recommended for removal, then click "Clean up checked items". You will be asked to confirm, click Yes.
A pop up window will appear advising the cleanup will finish when you restart your computer. Click Restart Now.
After reboot, a dialog box displays the files you selected for removal and the action taken.
Click Empty list and then click Continue to re-scan your computer a second time to ensure everything was cleaned.
When done, go to Start > Run and type or copy/paste: %temp%\sarscan.log
This should open the log from the rootkit scan. Please post this log in your next reply. If you have a problem, you can find sarscan.log in C:\Documents and Settings\<username>\Local Settings\Temp\.
Before performing an ARK scan it is recommended to do the following to ensure more accurate results and avoid common issues that may cause false detections.
Disconnect from the Internet or physically unplug you Internet cable connection.
Clean out your temporary files.
Close all open programs, scheduling/updating tasks and background processes that might activate during the scan including the screensaver.
Temporarily disable your anti-virus and real-time anti-spyware protection.
After starting the scan, do not use the computer until the scan has completed.
When finished, re-enable your anti-virus/anti-malware (or reboot) and then you can reconnect to the Internet.
Computer Pro

#6 Chikakoo

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Posted 19 August 2009 - 01:21 AM

Well I finished the scan but that was before I read the part about cleaning up temporary files and all that to avoid false positives.. However, I did not receive any results which were recommended for clean-up so I don't think this matters. Hopefully you can spot something suspicious in the log.

Sophos Anti-Rootkit Version 1.5.0 © 2009 Sophos Plc
Started logging on 8/18/2009 at 22:06:07 PM
User "Lionel Crafts" on computer "D3N5M481"
Windows version 5.1 SP 3.0 Service Pack 3 build 2600 SM=0x300 PT=0x1 Win32
Info: Starting process scan.
Info: Starting registry scan.
Info: Starting disk scan of C: (NTFS).
Hidden: file C:\WINDOWS\system32\hkcmd.exe
Hidden: file C:\Documents and Settings\Lionel Crafts\Local Settings\Temporary Internet Files\Content.IE5\8329PUEA\general;net=ns;u=ns-60151865_1250576294,1fd8631ea0aa7b,not_english,;;kw=;tile=1;ord1=513923;sz=300x250,336x280;contx=not_english;btg=;ord=4797442743618373[1]
Hidden: file C:\Documents and Settings\Lionel Crafts\Local Settings\Temporary Internet Files\Content.IE5\8329PUEA\general;net=ns;u=ns-73732654_1250576296,1fd8631ea0aa7b,not_english,;;kw=;tile=1;ord1=653524;sz=300x250,336x280;contx=not_english;btg=;ord=4797442743618373[1]
Hidden: file C:\WINDOWS\system32\igfxtray.exe
Hidden: file C:\Documents and Settings\Lionel Crafts\Local Settings\Application Data\Microsoft\Messenger\chikakoo@live.com\SharingMetadata\thisisspecialk@hotmail.com\DFSR\Staging\CS{1E6B1A49-2ADC-F354-9863-78435F0775D1}\16\15-{F685A3DC-6F0C-4087-A347-2AEA54CE106C}-v16-{1ECC447A-A088-4462-B64D-D74568B3ABFD}-v15-Downloaded.frx
Hidden: file C:\Documents and Settings\Lionel Crafts\Local Settings\Application Data\Microsoft\Messenger\chikakoo@live.com\SharingMetadata\thisisspecialk@hotmail.com\DFSR\Staging\CS{1E6B1A49-2ADC-F354-9863-78435F0775D1}\01\18-{1E6B1A49-2ADC-F354-9863-78435F0775D1}-v1-{1ECC447A-A088-4462-B64D-D74568B3ABFD}-v18-Downloaded.frx
Hidden: file C:\WINDOWS\system32\drivers\sptd.sys
Hidden: file C:\Documents and Settings\Lionel Crafts\Local Settings\Application Data\Microsoft\Messenger\chikakoo@live.com\SharingMetadata\thisisspecialk@hotmail.com\DFSR\Staging\CS{1E6B1A49-2ADC-F354-9863-78435F0775D1}\15\17-{F685A3DC-6F0C-4087-A347-2AEA54CE106C}-v15-{1ECC447A-A088-4462-B64D-D74568B3ABFD}-v17-Downloaded.frx
Hidden: file C:\Documents and Settings\Lionel Crafts\Local Settings\Temporary Internet Files\Content.IE5\8329PUEA\s;u=ns-90554573_1250576814,1fd8631ea0aa7b,IT_Windows_MSNews,;;kw=;dcopt=ist;tile=1;ord1=490528;sz=728x90;contx=IT_Windows_MSNews;btg=;ord=9887595827931140[1]
Hidden: file C:\Documents and Settings\Lionel Crafts\Local Settings\Temporary Internet Files\Content.IE5\XKULXJKO\t=ns;u=ns-19360627_1250576815,1fd8631ea0aa7b,IT_Windows_MSNews,;;kw=;tile=2;ord1=899529;sz=300x250,336x280;contx=IT_Windows_MSNews;btg=;ord=79895181692523[1]
Hidden: file C:\Documents and Settings\Lionel Crafts\Local Settings\Application Data\Microsoft\Messenger\chikakoo@live.com\SharingMetadata\thisisspecialk@hotmail.com\DFSR\Staging\CS{1E6B1A49-2ADC-F354-9863-78435F0775D1}\12\11-{1ECC447A-A088-4462-B64D-D74568B3ABFD}-v12-{9E631EA7-A055-4871-B18F-262A9B2E9FDC}-v11-Downloaded.frx
Hidden: file C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
Hidden: file C:\WINDOWS\system32\eventlog.dll
Hidden: file C:\Program Files\AVG\AVG8\avgcsrvx.exe
Hidden: file C:\Documents and Settings\Lionel Crafts\Local Settings\Temporary Internet Files\Content.IE5\XKULXJKO\net=ns;u=ns-35211923_1250578922,1fd8631ea0aa7b,Miscellaneous,;;kw=;dcopt=ist;tile=1;ord1=398168;sz=728x90;contx=Miscellaneous;btg=;ord=%203036750926276660[1]
Hidden: file C:\Documents and Settings\Lionel Crafts\Local Settings\Temporary Internet Files\Content.IE5\F2OUQ3JS\page;net=ns;u=ns-45138463_1250578923,1fd8631ea0aa7b,Miscellaneous,;;kw=;tile=3;ord1=75921;sz=120x600,160x600;contx=Miscellaneous;btg=;ord=3036750926276660[1]
Hidden: file C:\Documents and Settings\Lionel Crafts\Local Settings\Temporary Internet Files\Content.IE5\8329PUEA\net=ns;u=ns-59957578_1250578924,1fd8631ea0aa7b,Miscellaneous,;;kw=;dcopt=ist;tile=1;ord1=450906;sz=728x90;contx=Miscellaneous;btg=;ord=%203036750926276660[1]
Hidden: file C:\Documents and Settings\Lionel Crafts\Local Settings\Temporary Internet Files\Content.IE5\8329PUEA\net=ns;u=ns-62277674_1250579582,1fd8631ea0aa7b,Miscellaneous,;;kw=;dcopt=ist;tile=1;ord1=902138;sz=728x90;contx=Miscellaneous;btg=;ord=%209911387664976332[1]
Hidden: file C:\Documents and Settings\Lionel Crafts\Local Settings\Temporary Internet Files\Content.IE5\XKULXJKO\age;net=ns;u=ns-35688360_1250579583,1fd8631ea0aa7b,Miscellaneous,;;kw=;tile=3;ord1=145352;sz=120x600,160x600;contx=Miscellaneous;btg=;ord=9911387664976332[1]
Hidden: file C:\Documents and Settings\Lionel Crafts\Local Settings\Temporary Internet Files\Content.IE5\XKULXJKO\net=ns;u=ns-27661510_1250579584,1fd8631ea0aa7b,Miscellaneous,;;kw=;dcopt=ist;tile=1;ord1=842510;sz=728x90;contx=Miscellaneous;btg=;ord=%209911387664976332[1]
Hidden: file C:\Documents and Settings\Lionel Crafts\Local Settings\Application Data\Microsoft\Messenger\chikakoo@live.com\SharingMetadata\thisisspecialk@hotmail.com\DFSR\Staging\CS{1E6B1A49-2ADC-F354-9863-78435F0775D1}\14\14-{F685A3DC-6F0C-4087-A347-2AEA54CE106C}-v14-{1ECC447A-A088-4462-B64D-D74568B3ABFD}-v14-Downloaded.frx
Hidden: file C:\Documents and Settings\Lionel Crafts\Local Settings\Temporary Internet Files\Content.IE5\HNM79CED\ki4YZW9cusuoB2wrO8fKLV5vVQenoXqsx7A-qiLb9CbiAOA07pkeGHSL1ZvbisEBYAtuBegHF3JpQvMTGXa8CL8jqOggRdy-6f6CYDMGpTahYQXi0aqn1LXOEA7e84vVbFTaYPZcXQnJicCkj6bSw[1].htm
Hidden: file C:\Documents and Settings\Lionel Crafts\Local Settings\Temporary Internet Files\Content.IE5\8329PUEA\qOQR5DgPrOJ9iSYzl_EtXP2xC8iMDsQfaTWGLOKNniRfWaK8GQQ1DHZdejSPUSREoI3349MYnEbcAO3OLxZqUbfWHw1VfYqmU2mVeCBedpM5USYe28CKJd8jaJt7XvC88QpSoC-VW3StJ6GjueekQ[1].htm
Hidden: file C:\Documents and Settings\Lionel Crafts\Local Settings\Temporary Internet Files\Content.IE5\F2OUQ3JS\kar=2;kgg=1;kcr=us;klg=en;kgender=m;kr=H;kage=17;kt=U;kw=random+week+-+_thegame_+-+1;dc_dedup=1;kmyd=ad_creative_1;tile=1;dcopt=ist;ord=1520580083643733[1].2
Hidden: file C:\Documents and Settings\Lionel Crafts\Desktop\RootRepeal.exe
Hidden: file C:\Documents and Settings\Lionel Crafts\Desktop\RootRepeal\RootRepeal.exe
Hidden: file C:\Documents and Settings\Administrator\Local Settings\Temporary Internet Files\Content.IE5\ZQQBBUH0\net=ns;u=ns-4598526_1250641836,11353d1c8e08232,Miscellaneous,;;kw=;dcopt=ist;tile=1;ord1=512465;sz=728x90;contx=Miscellaneous;btg=;ord=%201003113355011152[1]
Hidden: file C:\Documents and Settings\Administrator\Local Settings\Temporary Internet Files\Content.IE5\60KG8T7T\ge;net=ns;u=ns-32072318_1250641838,11353d1c8e08232,Miscellaneous,;;kw=;tile=3;ord1=238020;sz=120x600,160x600;contx=Miscellaneous;btg=;ord=1003113355011152[1]
Hidden: file C:\Documents and Settings\Michael Crafts\Local Settings\Temporary Internet Files\Content.IE5\ZQQBBUH0\48851.48851.48851.48851.48851.38771.48851.48851.65855.38771.38771.66362.62864.38771.66362.39083.64811.64799.38771.63688.38771.65857.66417.55944.66697[1].14
Hidden: file C:\WINDOWS\pchealth\helpctr\binaries\helpsvc.exe
Stopped logging on 8/18/2009 at 23:15:16 PM

#7 Computer Pro

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Posted 19 August 2009 - 11:30 AM

Well as you can see, it is blocking most of the processes and hiding them. Lets try one more time to get Malwarebytes to run:

let's try Fatdcuk's fix.

Please navigate to the MBAM folder located in the Program Files directory.

Locate MBAM.exe and rename it to winlogon.exe

Once renamed double click on the file to open MBAM and select Quick Scan

At the end of the scan click Remove Selected and then reboot.


Post the scan log. The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
Computer Pro

#8 Chikakoo

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Posted 19 August 2009 - 05:39 PM

Hmm no that didn't work either. I tried a few different versions of the name: winlogon.exe, winlogon, winlogin.exe, and winlogin.

I had to reinstall Malwarebytes after each attempt because it didn't let me reopen it after crashing. There are also all of the previous mbam.exe files in there (the ones I renamed) that it won't let me delete or move because I "don't have permission."

It also crashes each time while trying to prepare to scan, each right after 7 seconds have passed. I don't know if this will help at all but there you go.

I hope there's something else we can try... Thanks again for the help.

Edited by Chikakoo, 19 August 2009 - 05:39 PM.


#9 Chikakoo

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Posted 19 August 2009 - 06:00 PM

I just got back from actually uninstalling Malwarebytes, which it does let me do. Afterwards I restarted and followed your instructions again. When I got to the Malwarebytes folder in the program files, the renamed mbam.exe files were still there, just with the blank white screen icon. It wouldn't even let me rename them so I couldn't try to rename the new mbam.exe file to winlogon.exe since it would create a duplicate name.

I tried running another scan anyway but the same thing happened (it lasted a little longer but I doubt that matters).

Also, yes I do update it before trying to scan.

Edited by Chikakoo, 19 August 2009 - 06:02 PM.


#10 Computer Pro

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Posted 19 August 2009 - 06:35 PM

First, run this tool:

Please download TFC by Old Timer and save it to your desktop.
Alternate Download Link
Save any unsaved work. TFC will close ALL open programs including your browser!
Double-click on TFC.exe to run it. If you are using Vista, right-click on the file and choose Run As Administrator.
Click the Start button to begin the cleaning process and let it run uninterrupted to completion.
Important! If TFC prompts you to reboot, please do so immediately. If not prompted, manually reboot the machine anyway to ensure a complete clean.


And then run Dr. Web:

Please download Dr. Web the free version & save it to your desktop. DO NOT perform a scan yet.

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr. Web Cureit as follows:
Double-click on launch.exe to open the program and click Start. (There is no need to update if you just downloaded the most current version
Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
The Express scan will automatically begin.
(This is a short scan of files currently running in memory, boot sectors, and targeted folders).
If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All.
When complete, click Select All, then choose Cure > Move incurable.
(This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
Now put a check next to Complete scan to scan all local disks and removable media.
In the top menu, click Settings > Change settings, and UNcheck "Heuristic analysis" under the "Scanning" tab, then click Ok.
Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
When the scan is complete, a message will be displayed at the bottom indicating if any viruses were found.
Click "Yes to all" if asked to cure or move the file(s) and select "Move incurable".
In the top menu, click file and choose save report list.
Save the DrWeb.csv report to your desktop.
Exit Dr.Web Cureit when done.
Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)
Computer Pro

#11 Chikakoo

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Posted 19 August 2009 - 07:32 PM

Well, TFC worked fine first of all.

Sadly, Dr. Web did not. The Express scan did, however, run all the way though, but unfortunately didn't find anything. A couple minutes into the Complete scan, it closed randomly like the other programs did.

This time, I didn't have to redownload it, but maybe that's because it didn't have to be installed. Anyway, I tried running the scan twice, and the same thing happened each time...

This thing is really stubborn isn't it?

Edited by Chikakoo, 19 August 2009 - 07:34 PM.


#12 Computer Pro

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Posted 20 August 2009 - 05:54 PM

Yes it is very stubborn. Lets get you into the HJT forum.

It looks like we are going to have to use more powerful tools than what we are allowed to use in the Am I Infected forum. I am going to need for you to post a DDS/HijackThis Log in the HijackThis Log section of the forum.

Please refer to this for your preparation reasons before posting:
http://www.bleepingcomputer.com/forums/t/34773/preparation-guide-for-use-before-using-malware-removal-tools-and-requesting-help/

You can find the forum here:
http://www.bleepingcomputer.com/forums/f/22/virus-trojan-spyware-and-malware-removal-logs/

Once you have created a new topic in the HijackThis section, please post a link to it in this topic.
Please allow time for your topic to be replied to in the HijackThis section as the HJT Team is EXTREMELY busy posting logs before yours.

Good Luck!
Computer Pro

#13 DaChew

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Posted 20 August 2009 - 06:12 PM

http://www.bleepingcomputer.com/forums/t/250928/instructions-for-posting-advice-in-am-i-infected/

In this case your Sophos log showed evidence of a very dangerous newer variant of the TDSS rootkit

Hidden: file C:\Documents and Settings\Lionel Crafts\Desktop\RootRepeal.exe
Hidden: file C:\Documents and Settings\Lionel Crafts\Desktop\RootRepeal\RootRepeal.exe
Hidden: file C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
Hidden: file C:\Program Files\AVG\AVG8\avgcsrvx.exe

Chewy

No. Try not. Do... or do not. There is no try.

#14 Chikakoo

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Posted 20 August 2009 - 07:48 PM

Ok I did everything in the preparation thread that I could (RootRepeal still isn't working).

Here's the thread link:
http://www.bleepingcomputer.com/forums/t/251167/unknown-malware-need-help-removing/

(Yes I did mess it up the first time)

Edited by Chikakoo, 20 August 2009 - 07:50 PM.


#15 Computer Pro

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Posted 20 August 2009 - 08:05 PM

Just give them a few days as the HJT forum is very busy.
Computer Pro




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