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Can't run antimalware, etc. Most apps get killed!


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10 replies to this topic

#1 stainlesswonder

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Posted 17 August 2009 - 11:06 PM

Hi there. This is my first post due to the severity of this virus/malware.

I am running XP with Symantec AV and have been bitten by something with the following characteristics.

Problems started last night when I got some bogus "Total Protection" scans, offers to buy, etc.

In normal startup mode, I am unable to run any programs that remotely resemble antimalware or antispyware. I've tried the following but they don't run.

Taskmanager
malwarebytes
superantispyware
spybot
hjt
adaware
dds.scr
rootkit
Nero (cd burning)


In Safe Mode, I have better access to programs but some are being terminated. I have done the following while in Safemode:

I tried re-installing malwarebytes (even renaming the .exe). It installs and can even update the definitions. But it gets killed at the beginning of the scan. The next time I try to start the program, I get the following error message: "Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access the item." This happens for most other defender programs as well.

Taskmanager runs ok in Safe Mode. I am also able to run "Process Explorer" (taskmanager substitute. While keeping this open, I did notice while trying to run one of the antimalware programs, several exe files kick in and kill the process. I also noticed on startup that there are multiple exe's, dll's, etc. running right at the start then quickly disappearing. No doubt planting seeds for the above problems.

I ran dds.scr but only one notepad file comes up with jibberish. Let me know if I should post.

Rootrepeal looked promising but got killed in the middle of the scan.

In "Safe Mode with Networking", I have some access to the internet initially using firefox but it eventually kicks me out. I can get software onto the computer via cd's.

I do have an ntbtlog.txt from my last attempted regular windows boot earlier tonight. Let me know if I should post/attach it.

Lastly thanks so much for your time. I am quite amazed at how you guys seem to be able to answer almost everyones issues.

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#2 stainlesswonder

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Posted 17 August 2009 - 11:11 PM

ComboFix won't install either. Even when renamed to zztoy.exe, combo-fix.exe.

#3 Orange Blossom

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Posted 17 August 2009 - 11:23 PM

As no logs have been posted, I am shifting this topic from the specialized HiJack This forum to the Am I Infected forum.

==>PLEASE DO NOT NOW POST LOGS<== unless a log is specifically requested.
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript

#4 stainlesswonder

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Posted 17 August 2009 - 11:30 PM

OK thank you for the quick response. Sorry for misplacing this.

#5 Budapest

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Posted 17 August 2009 - 11:44 PM

You could try this scan which you run from a CD:

http://www.freedrweb.com/livecd
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#6 stainlesswonder

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Posted 30 August 2009 - 04:58 PM

No luck with freedrweb. Can't run in GUI mode. Only runs in shell mode and took 20 hours.

#7 Budapest

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Posted 30 August 2009 - 05:00 PM

Please download Sophos Anti-rootkit & save it to your desktop.
alternate download link
Note: If using the vendor's download site you will be asked to register with MySophos so an email containing an activation link can be sent to your email address.

Be sure to print out and read the Sophos Anti-Rookit User Manual and Release Notes.
  • Double-click sar_15_sfx.exe to begin the installation, read the license agreement and click Accept.
  • Allow the default location of C:\Program Files\Sophos\Sophos Anti-Rootkit and click Install.
  • A message will appear "Sophos Anti-Rootkit was successfully installed. Click 'yes' to start it now".
  • Click Yes and allow the driver and its randomly named .tmp file (i.e. F.tmp) to load if asked.
  • If the scan did not start automatically, make sure the following are checked:
    • Running processes
    • Windows Registry
    • Local Hard Drives
  • Click Start scan.
  • Sophos Anti-Rootkit will scan the selected areas and display any suspicious files in the upper panel.
  • When the scan is complete, a pop-up screen will appear with "Rootkit Scan Results". Click OK to continue.
  • Click on the suspicious file to display more information about it in the lower panel which also includes whether the item is recommended for removal.
    • Files tagged as Removable: No are not marked for removal and cannot be removed.
    • Files tagged as Removable: Yes (clean up recommended) are marked for removal by default.
    • Files tagged as Removable: Yes (but clean up not recommended) are not marked for removal because Sophos did not recognize them. These files will require further investigation.
  • Select only items recommended for removal, then click "Clean up checked items". You will be asked to confirm, click Yes.
  • A pop up window will appear advising the cleanup will finish when you restart your computer. Click Restart Now.
  • After reboot, a dialog box displays the files you selected for removal and the action taken.
  • Click Empty list and then click Continue to re-scan your computer a second time to ensure everything was cleaned.
  • When done, go to Start > Run and type or copy/paste: %temp%\sarscan.log
  • This should open the log from the rootkit scan. Please post this log in your next reply. If you have a problem, you can find sarscan.log in C:\Documents and Settings\\Local Settings\Temp\.
Before performing an ARK scan it is recommended to do the following to ensure more accurate results and avoid common issues that may cause false detections.
  • Disconnect from the Internet or physically unplug you Internet cable connection.
  • Clean out your temporary files.
  • Close all open programs, scheduling/updating tasks and background processes that might activate during the scan including the screensaver.
  • Temporarily disable your anti-virus and real-time anti-spyware protection.
  • After starting the scan, do not use the computer until the scan has completed.
  • When finished, re-enable your anti-virus/anti-malware (or reboot) and then you can reconnect to the Internet.

The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#8 stainlesswonder

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Posted 31 August 2009 - 09:36 AM

I started out with cleaning my temporary files. While doing so, I received an error that "g.exe" was still in use and couldn't be deleted. I remember this was a process that was running suspiciously so I killed it via "Process Explorer." I was then able to clean the temporary file.

A few things to mention. Since my original post, my brother-in-law was able to eliminate the "Total Protection" malware. It doesn't seem to pop up anymore. My main problem that remains is that I still can't access anti-malware programs (MWAMB, RSIT, DDS.SCR, etc).


I was able to run Sophos in normal mode. Here is the log.


Sophos Anti-Rootkit Version 1.5.0 © 2009 Sophos Plc
Started logging on 8/30/2009 at 21:36:28
User "Ted Reyes" on computer "SPEEDRACER"
Windows version 5.1 SP 2.0 Service Pack 2 build 2600 SM=0x300 PT=0x1 Win32
Info: Starting process scan.
Info: Starting registry scan.
Hidden: registry item \HKEY_LOCAL_MACHINE\SAM
Hidden: registry item \HKEY_LOCAL_MACHINE\SECURITY
Hidden: registry item \HKEY_LOCAL_MACHINE\SOFTWARE
Hidden: registry item \HKEY_USERS\.DEFAULT
Hidden: registry item \HKEY_USERS\S-1-5-18
Hidden: registry item \HKEY_USERS\S-1-5-18_Classes
Hidden: registry item \HKEY_USERS\S-1-5-19
Hidden: registry item \HKEY_USERS\S-1-5-19_Classes
Hidden: registry item \HKEY_USERS\S-1-5-20
Hidden: registry item \HKEY_USERS\S-1-5-20_Classes
Hidden: registry item \HKEY_USERS\S-1-5-21-851143220-957812901-1160967621-1006
Hidden: registry item \HKEY_USERS\S-1-5-21-851143220-957812901-1160967621-1006_Classes
Hidden: registry item \HKEY_USERS\S-1-5-21-851143220-957812901-1160967621-1007
Hidden: registry item \HKEY_USERS\S-1-5-21-851143220-957812901-1160967621-1007_Classes
Hidden: registry item \HKEY_USERS\S-1-5-21-851143220-957812901-1160967621-1008
Hidden: registry item \HKEY_USERS\S-1-5-21-851143220-957812901-1160967621-1008_Classes
Hidden: registry item \HKEY_USERS\S-1-5-21-851143220-957812901-1160967621-1009
Hidden: registry item \HKEY_USERS\S-1-5-21-851143220-957812901-1160967621-1009_Classes
Hidden: registry item \HKEY_USERS\s-1-5-21-851143220-957812901-1160967621-500_Classes
Hidden: registry item \HKEY_USERS\S-1-5-21-851143220-957812901-1160967621-501
Hidden: registry item \HKEY_USERS\S-1-5-21-851143220-957812901-1160967621-501_Classes
Info: Starting disk scan of C: (NTFS).
Hidden: file C:\WINDOWS\SYSTEM32\logqpreg.dll
Hidden: file C:\WINDOWS\SYSTEM32\timevsrv.tpr
Hidden: file C:\WINDOWS\SYSTEM32\DUMPREP.EXE
Hidden: file C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
Hidden: file C:\RECYCLER\NPROTECT\00016364.
Hidden: file C:\Documents and Settings\Ted Reyes\Desktop\RSIT.exe
Hidden: file C:\WINDOWS\SYSTEM32\DRIVERS\null.sys
Hidden: file C:\Program Files\tools\Spybot - Search & Destroy\SpybotSD.exe
Hidden: file C:\WINDOWS\SYSTEM32\DRIVERS\glaide32.sys
Hidden: file C:\Program Files\Malwarebytes' Anti-Malware\mb.exe
Hidden: file C:\Program Files\Malwarebytes' Anti-Malware\mb2.exe
Hidden: file C:\RECYCLER\NPROTECT\00018570.
Hidden: file C:\RECYCLER\NPROTECT\00018464.
Hidden: file C:\RECYCLER\NPROTECT\00018456.
Hidden: file C:\RECYCLER\NPROTECT\00018457.
Hidden: file C:\RECYCLER\NPROTECT\00018468.
Hidden: file C:\RECYCLER\NPROTECT\00018467.
Hidden: file C:\RECYCLER\NPROTECT\00018463.
Hidden: file C:\RECYCLER\NPROTECT\00018233.
Hidden: file C:\RECYCLER\NPROTECT\00018231.
Hidden: file C:\RECYCLER\NPROTECT\00017939.
Hidden: file C:\RECYCLER\NPROTECT\00018220.
Hidden: file C:\RECYCLER\NPROTECT\00018230.
Hidden: file C:\RECYCLER\NPROTECT\00017940.
Hidden: file C:\RECYCLER\NPROTECT\00016789.
Hidden: file C:\RECYCLER\NPROTECT\00016800.
Hidden: file C:\RECYCLER\NPROTECT\00018402.
Hidden: file C:\RECYCLER\NPROTECT\00018210.
Hidden: file C:\RECYCLER\NPROTECT\00018218.
Hidden: file C:\RECYCLER\NPROTECT\00018219.
Hidden: file C:\RECYCLER\NPROTECT\00018211.
Hidden: file C:\RECYCLER\NPROTECT\00018458.
Hidden: file C:\RECYCLER\NPROTECT\00018459.
Hidden: file C:\RECYCLER\NPROTECT\00018460.
Hidden: file C:\RECYCLER\NPROTECT\00018461.
Hidden: file C:\RECYCLER\NPROTECT\00018462.
Hidden: file C:\RECYCLER\NPROTECT\00018465.
Hidden: file C:\RECYCLER\NPROTECT\00018466.
Hidden: file C:\RECYCLER\NPROTECT\00017946.
Hidden: file C:\RECYCLER\NPROTECT\00017909.
Hidden: file C:\RECYCLER\NPROTECT\00017534.
Hidden: file C:\RECYCLER\NPROTECT\00017537.
Hidden: file C:\RECYCLER\NPROTECT\00017539.
Hidden: file C:\RECYCLER\NPROTECT\00016362.
Hidden: file C:\RECYCLER\NPROTECT\00043453.
Hidden: file C:\RECYCLER\NPROTECT\00017687.
Hidden: file C:\RECYCLER\NPROTECT\00017685.
Hidden: file C:\RECYCLER\NPROTECT\00017686.
Hidden: file C:\Program Files\Symantec AntiVirus\VPC32.exe
Hidden: file C:\Documents and Settings\Ted Reyes\Desktop\RootRepeal.exe
Hidden: file C:\RECYCLER\NPROTECT\00043470.
Hidden: file C:\RECYCLER\NPROTECT\00043471.
Hidden: file C:\RECYCLER\NPROTECT\00043472.
Hidden: file C:\RECYCLER\NPROTECT\00043473.
Hidden: file C:\RECYCLER\NPROTECT\00043474.
Hidden: file C:\RECYCLER\NPROTECT\00043477.
Hidden: file C:\RECYCLER\NPROTECT\00043478.
Hidden: file C:\RECYCLER\NPROTECT\00043484.
Hidden: file C:\RECYCLER\NPROTECT\00043428.
Hidden: file C:\RECYCLER\NPROTECT\00043308.
Hidden: file C:\RECYCLER\NPROTECT\00043131.
Hidden: file C:\RECYCLER\NPROTECT\00043132.
Hidden: file C:\RECYCLER\NPROTECT\00043133.
Hidden: file C:\RECYCLER\NPROTECT\00043134.
Hidden: file C:\RECYCLER\NPROTECT\00043135.
Hidden: file C:\RECYCLER\NPROTECT\00043136.
Hidden: file C:\RECYCLER\NPROTECT\00043137.
Hidden: file C:\RECYCLER\NPROTECT\00043139.
Hidden: file C:\RECYCLER\NPROTECT\00043138.
Hidden: file C:\RECYCLER\NPROTECT\00043063.
Hidden: file C:\RECYCLER\NPROTECT\00043095.
Hidden: file C:\RECYCLER\NPROTECT\00016745.
Hidden: file C:\RECYCLER\NPROTECT\00043045.
Hidden: file C:\RECYCLER\NPROTECT\00016388.
Hidden: file C:\RECYCLER\NPROTECT\00016376.
Hidden: file C:\RECYCLER\NPROTECT\00016597.
Hidden: file C:\RECYCLER\NPROTECT\00016608.
Hidden: file C:\RECYCLER\NPROTECT\00016598.
Hidden: file C:\RECYCLER\NPROTECT\00016615.
Hidden: file C:\RECYCLER\NPROTECT\00016616.
Hidden: file C:\RECYCLER\NPROTECT\00016626.
Hidden: file C:\RECYCLER\NPROTECT\00016667.
Hidden: file C:\RECYCLER\NPROTECT\00019296.
Hidden: file C:\RECYCLER\NPROTECT\00016659.
Hidden: file C:\RECYCLER\NPROTECT\00019297.
Hidden: file C:\RECYCLER\NPROTECT\00018571.
Hidden: file C:\RECYCLER\NPROTECT\00016629.
Hidden: file C:\RECYCLER\NPROTECT\00016643.
Hidden: file C:\RECYCLER\NPROTECT\00016634.
Hidden: file C:\RECYCLER\NPROTECT\00043293.
Hidden: file C:\WINDOWS\SYSTEM32\DRIVERS\ntfs.sys
Hidden: file C:\WINDOWS\SYSTEM32\eventlog.dll
Hidden: file C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
Hidden: file C:\WINDOWS\SYSTEM32\DRIVERS\e24db1ad.sys
Hidden: file C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
Hidden: file C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
Stopped logging on 8/30/2009 at 22:55:48


Sophos Anti-Rootkit Version 1.5.0 © 2009 Sophos Plc
Started logging on 8/30/2009 at 23:35:18
User "Ted Reyes" on computer "SPEEDRACER"
Windows version 5.1 SP 2.0 Service Pack 2 build 2600 SM=0x300 PT=0x1 Win32
Info: Starting process scan.
Info: Starting registry scan.
Hidden: registry item \HKEY_LOCAL_MACHINE\SAM
Hidden: registry item \HKEY_LOCAL_MACHINE\SECURITY
Hidden: registry item \HKEY_LOCAL_MACHINE\SOFTWARE
Hidden: registry item \HKEY_USERS\.DEFAULT
Hidden: registry item \HKEY_USERS\S-1-5-18
Hidden: registry item \HKEY_USERS\S-1-5-18_Classes
Hidden: registry item \HKEY_USERS\S-1-5-19
Hidden: registry item \HKEY_USERS\S-1-5-19_Classes
Hidden: registry item \HKEY_USERS\S-1-5-20
Hidden: registry item \HKEY_USERS\S-1-5-20_Classes
Hidden: registry item \HKEY_USERS\S-1-5-21-851143220-957812901-1160967621-1006
Hidden: registry item \HKEY_USERS\S-1-5-21-851143220-957812901-1160967621-1006_Classes
Hidden: registry item \HKEY_USERS\S-1-5-21-851143220-957812901-1160967621-1007
Hidden: registry item \HKEY_USERS\S-1-5-21-851143220-957812901-1160967621-1007_Classes
Hidden: registry item \HKEY_USERS\S-1-5-21-851143220-957812901-1160967621-1008
Hidden: registry item \HKEY_USERS\S-1-5-21-851143220-957812901-1160967621-1008_Classes
Hidden: registry item \HKEY_USERS\S-1-5-21-851143220-957812901-1160967621-1009
Hidden: registry item \HKEY_USERS\S-1-5-21-851143220-957812901-1160967621-1009_Classes
Hidden: registry item \HKEY_USERS\s-1-5-21-851143220-957812901-1160967621-500_Classes
Hidden: registry item \HKEY_USERS\S-1-5-21-851143220-957812901-1160967621-501
Hidden: registry item \HKEY_USERS\S-1-5-21-851143220-957812901-1160967621-501_Classes
Info: Starting disk scan of C: (NTFS).
Hidden: file C:\WINDOWS\SYSTEM32\logqpreg.dll
Hidden: file C:\WINDOWS\SYSTEM32\timevsrv.tpr
Hidden: file C:\WINDOWS\SYSTEM32\DUMPREP.EXE
Hidden: file C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
Hidden: file C:\Documents and Settings\Ted Reyes\Desktop\RSIT.exe
Hidden: file C:\Program Files\tools\Spybot - Search & Destroy\SpybotSD.exe
Hidden: file C:\WINDOWS\SYSTEM32\DRIVERS\glaide32.sys
Hidden: file C:\Program Files\Malwarebytes' Anti-Malware\mb.exe
Hidden: file C:\Program Files\Malwarebytes' Anti-Malware\mb2.exe
Hidden: file C:\RECYCLER\NPROTECT\00018570.
Hidden: file C:\RECYCLER\NPROTECT\00018464.
Hidden: file C:\RECYCLER\NPROTECT\00018456.
Hidden: file C:\RECYCLER\NPROTECT\00018457.
Hidden: file C:\RECYCLER\NPROTECT\00018468.
Hidden: file C:\RECYCLER\NPROTECT\00018467.
Hidden: file C:\RECYCLER\NPROTECT\00018463.
Hidden: file C:\RECYCLER\NPROTECT\00018233.
Hidden: file C:\RECYCLER\NPROTECT\00018231.
Hidden: file C:\RECYCLER\NPROTECT\00017939.
Hidden: file C:\RECYCLER\NPROTECT\00018220.
Hidden: file C:\RECYCLER\NPROTECT\00018230.
Hidden: file C:\RECYCLER\NPROTECT\00017940.
Hidden: file C:\RECYCLER\NPROTECT\00016789.
Hidden: file C:\RECYCLER\NPROTECT\00016800.
Hidden: file C:\RECYCLER\NPROTECT\00018402.
Hidden: file C:\RECYCLER\NPROTECT\00018210.
Hidden: file C:\RECYCLER\NPROTECT\00018218.
Hidden: file C:\RECYCLER\NPROTECT\00018219.
Hidden: file C:\RECYCLER\NPROTECT\00018211.
Hidden: file C:\RECYCLER\NPROTECT\00018458.
Hidden: file C:\RECYCLER\NPROTECT\00018459.
Hidden: file C:\RECYCLER\NPROTECT\00018460.
Hidden: file C:\RECYCLER\NPROTECT\00018461.
Hidden: file C:\RECYCLER\NPROTECT\00018462.
Hidden: file C:\RECYCLER\NPROTECT\00018465.
Hidden: file C:\RECYCLER\NPROTECT\00018466.
Hidden: file C:\RECYCLER\NPROTECT\00017946.
Hidden: file C:\RECYCLER\NPROTECT\00017909.
Hidden: file C:\RECYCLER\NPROTECT\00017534.
Hidden: file C:\RECYCLER\NPROTECT\00017537.
Hidden: file C:\RECYCLER\NPROTECT\00017539.
Hidden: file C:\RECYCLER\NPROTECT\00016362.
Hidden: file C:\RECYCLER\NPROTECT\00043453.
Hidden: file C:\RECYCLER\NPROTECT\00017687.
Hidden: file C:\RECYCLER\NPROTECT\00017685.
Hidden: file C:\RECYCLER\NPROTECT\00017686.
Hidden: file C:\Program Files\Symantec AntiVirus\VPC32.exe
Hidden: file C:\Documents and Settings\Ted Reyes\Desktop\RootRepeal.exe
Hidden: file C:\RECYCLER\NPROTECT\00043470.
Hidden: file C:\RECYCLER\NPROTECT\00043471.
Hidden: file C:\RECYCLER\NPROTECT\00043472.
Hidden: file C:\RECYCLER\NPROTECT\00043473.
Hidden: file C:\RECYCLER\NPROTECT\00043474.
Hidden: file C:\RECYCLER\NPROTECT\00043477.
Hidden: file C:\RECYCLER\NPROTECT\00043478.
Hidden: file C:\RECYCLER\NPROTECT\00043484.
Hidden: file C:\RECYCLER\NPROTECT\00043428.
Hidden: file C:\RECYCLER\NPROTECT\00043308.
Hidden: file C:\RECYCLER\NPROTECT\00043131.
Hidden: file C:\RECYCLER\NPROTECT\00043132.
Hidden: file C:\RECYCLER\NPROTECT\00043133.
Hidden: file C:\RECYCLER\NPROTECT\00043134.
Hidden: file C:\RECYCLER\NPROTECT\00043135.
Hidden: file C:\RECYCLER\NPROTECT\00043136.
Hidden: file C:\RECYCLER\NPROTECT\00043137.
Hidden: file C:\RECYCLER\NPROTECT\00043139.
Hidden: file C:\RECYCLER\NPROTECT\00043138.
Hidden: file C:\RECYCLER\NPROTECT\00043063.
Hidden: file C:\RECYCLER\NPROTECT\00043095.
Hidden: file C:\RECYCLER\NPROTECT\00016745.
Hidden: file C:\RECYCLER\NPROTECT\00043045.
Hidden: file C:\RECYCLER\NPROTECT\00016388.
Hidden: file C:\RECYCLER\NPROTECT\00016376.
Hidden: file C:\RECYCLER\NPROTECT\00016597.
Hidden: file C:\RECYCLER\NPROTECT\00016608.
Hidden: file C:\RECYCLER\NPROTECT\00016598.
Hidden: file C:\RECYCLER\NPROTECT\00016615.
Hidden: file C:\RECYCLER\NPROTECT\00016616.
Hidden: file C:\RECYCLER\NPROTECT\00016626.
Hidden: file C:\RECYCLER\NPROTECT\00016667.
Hidden: file C:\RECYCLER\NPROTECT\00019296.
Hidden: file C:\RECYCLER\NPROTECT\00016659.
Hidden: file C:\RECYCLER\NPROTECT\00019297.
Hidden: file C:\RECYCLER\NPROTECT\00018571.
Hidden: file C:\RECYCLER\NPROTECT\00016629.
Hidden: file C:\RECYCLER\NPROTECT\00016643.
Hidden: file C:\RECYCLER\NPROTECT\00016634.
Hidden: file C:\RECYCLER\NPROTECT\00043293.
Hidden: file C:\WINDOWS\SYSTEM32\DRIVERS\ntfs.sys
Hidden: file C:\WINDOWS\SYSTEM32\eventlog.dll
Hidden: file C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
Hidden: file C:\WINDOWS\SYSTEM32\DRIVERS\e24db1ad.sys
Hidden: file C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
Hidden: file C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
Stopped logging on 8/31/2009 at 00:53:42



I'll be at work and won't return until ~6pm pacific time. Thanks for your help.

#9 Budapest

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Posted 31 August 2009 - 04:27 PM

We're going to have to move this post back to the HijackThis forum for a closer look.

Preparation Guide for use before posting a HijackThis Log

Go straight to Step 6. If you cannot get DDS to run just post your Sophos log with a note explaining that you couldn't get a DDS log.

Please be patient. It may take a while to get a response because the HJT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#10 stainlesswonder

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Posted 31 August 2009 - 09:49 PM

Thanks budapest.

My new topic is here.

Edited by stainlesswonder, 31 August 2009 - 09:50 PM.


#11 Orange Blossom

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Posted 01 September 2009 - 12:13 AM

Hello,

Now comes the hard part: waiting.

Now that you have posted a log, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days, perhaps less, to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript




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