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no windows explorer


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18 replies to this topic

#1 hicproid

hicproid

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Posted 17 August 2009 - 07:43 PM

Hello,
When windows starts I get my desktop background with no icons or start button, taskbar, etc. I can't launch explorer via the new task button. Nothing happens although I can launch other programs from it like outlook and internet explorer.
I tried to reformat by booting the cd rom first but it keeps staring windows up no matter what I do. If I hit f8 when booting up it just freezes. I have had dll problems lately but this started when I was on a secure connection with my bank and the screen froze, so I had to turn off the power and restart. Thanks in advance for any help. Much appreciated! Here is the hijackthis log:


Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 7:05:27 PM, on 8/17/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\savedump.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\DRIVERS\CDANTSRV.EXE
C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe
c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
C:\Program Files\McAfee\MPF\MPFSrv.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\system32\fxssvc.exe
c:\PROGRA~1\mcafee.com\agent\mcagent.exe
C:\WINDOWS\system32\taskmgr.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
C:\WINDOWS\explorer(2).exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Windows Internet Explorer provided by Comcast
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = :0
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - C:\Program Files\McAfee\VirusScan\scriptsn.dll
O2 - BHO: CVirtualDNSObj Object - {86C510E9-97EF-4749-914F-0280247BE3A6} - (no file)
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\System32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [WorksFUD] C:\Program Files\Microsoft Works\wkfud.exe
O4 - HKLM\..\Run: [Microsoft Works Portfolio] C:\Program Files\Microsoft Works\WksSb.exe /AllUsers
O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
O4 - HKLM\..\Run: [tgcmd] C:\Program Files\Support.com\bin\tgcmd.exe /server /startmonitor /deaf
O4 - HKLM\..\Run: [IntelliPoint] "C:\Program Files\Microsoft IntelliPoint\point32.exe"
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [mcagent_exe] C:\Program Files\McAfee.com\Agent\mcagent.exe /runkey
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: Microsoft Works Calendar Reminders.lnk = ?
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra button: ComcastHSI - {669B269B-0D4E-41FB-A3D8-FD67CA94F646} - http://www.comcast.net/ (file missing)
O9 - Extra button: Support - {8828075D-D097-4055-AA02-2DBFA9D85E8A} - http://www.comcastsupport.com/ (file missing)
O9 - Extra button: Help - {97809617-3937-4F84-B335-9BB05EF1A8D4} - http://online.comcast.net/help/ (file missing)
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - (no file)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O13 - DefaultPrefix:
O13 - WWW Prefix:
O13 - Home Prefix:
O13 - Mosaic Prefix:
O13 - FTP Prefix:
O13 - Gopher Prefix:
O15 - Trusted Zone: http://*.mcafee.com
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} - http://download.mcafee.com/molbin/shared/m...90/mcinsctl.cab
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} - http://download.mcafee.com/molbin/shared/m...,23/mcgdmgr.cab
O16 - DPF: {EF791A6B-FC12-4C68-99EF-FB9E207A39E6} (McFreeScan Class) - http://download.mcafee.com/molbin/iss-loc/...607/mcfscan.cab
O18 - Filter hijack: text/html - {f8217a41-77ac-4934-b589-23037c44c064} - C:\WINDOWS\system32\mst123.dll
O23 - Service: C-DillaSrv - C-Dilla Ltd - C:\WINDOWS\system32\DRIVERS\CDANTSRV.EXE
O23 - Service: McAfee Services (mcmscsvc) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
O23 - Service: McAfee Network Agent (McNASvc) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe
O23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe
O23 - Service: McAfee Proxy Service (McProxy) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
O23 - Service: McAfee Real-time Scanner (McShield) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
O23 - Service: McAfee SystemGuards (McSysmon) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee, Inc. - C:\Program Files\McAfee\MPF\MPFSrv.exe
O23 - Service: MSCSPTISRV - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\MSCSPTISRV.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: PACSPTISVR - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\PACSPTISVR.exe
O23 - Service: Sony SPTI Service (SPTISRV) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\SPTISRV.exe

--
End of file - 6937 bytes

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#2 1972vet

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Posted 17 August 2009 - 09:19 PM

Greetings hicproid and Welcome to the Forums,

You have some issues I see, but first among them I believe is this:

this started when I was on a secure connection with my bank and the screen froze, so I had to turn off the power and restart.

...when you do that, it is equivalent to a power failure. If your system is running with open applications, and you lose power, the system shuts down improperly. At least part of your description for your current experiences are due to this improper shut down. To remedy this you should allow windows to check the disk and correct the errors it finds.

Launch "My Computer". Right Click on C:/ Drive
Select "Properties" then click the "Tools" Tab.
  • Under Error Checking click the "Check Now" button.
  • Under Check Disk Options put a check in Both boxes then Click Start.
  • Click Yes then Click OK and reboot the system.
When the system starts up the chkdsk utility begins checking the disk for errors. The scan may take quite some time so be patient.

When the scan completes, Windows will reboot automatically.

You can view the results in the event log:
  • Click start-->run...type eventvwr.msc then click "OK".
  • In Event Viewer, click the "Application" log.
  • In the right pane, look down the Source column for "Winlogon" and double-click on that entry to view the results.
Post back your results along with a fresh HijackThis log. Thanks!

Disabled Veteran, U.S.C.G. 1972 - 1978
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#3 hicproid

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Posted 19 August 2009 - 03:14 PM

Hi Thanks.

Unfortunately I have no start button. When I try to use new task to launch explorer, nothing happens.
I have an explorer (2) that will allow me to see the folders on my hard drives but still no start button
or icons on my desktop.

#4 hicproid

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Posted 19 August 2009 - 03:21 PM

Event Type: Information
Event Source: Winlogon
Event Category: None
Event ID: 1001
Date: 8/18/2009
Time: 12:51:09 AM
User: N/A
Computer: HOME
Description:
Checking file system on C:
The type of the file system is NTFS.

A disk check has been scheduled.
Windows will now check the disk.
Cleaning up minor inconsistencies on the drive.
Cleaning up 146 unused index entries from index $SII of file 0x9.
Cleaning up 146 unused index entries from index $SDH of file 0x9.
Cleaning up 146 unused security descriptors.
CHKDSK is verifying file data (stage 4 of 5)...
File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
Free space verification is complete.

19518943 KB total disk space.
10545768 KB in 68770 files.
23992 KB in 7301 indexes.
1580 KB in bad sectors.
159247 KB in use by the system.
65536 KB occupied by the log file.
8788356 KB available on disk.

4096 bytes in each allocation unit.
4879735 total allocation units on disk.
2197089 allocation units available on disk.

Internal Info:
40 5b 01 00 32 29 01 00 29 ad 01 00 00 00 00 00 @[..2)..).......
66 01 00 00 00 00 00 00 fa 08 00 00 00 00 00 00 f...............
fa 0e bc 03 00 00 00 00 86 f1 9c 5e 00 00 00 00 ...........^....
56 86 50 1e 00 00 00 00 c4 10 56 dc 02 00 00 00 V.P.......V.....
5e 1f d7 18 01 00 00 00 32 c5 a3 7e 04 00 00 00 ^.......2..~....
99 9e 36 00 00 00 00 00 10 3a 07 00 a2 0c 01 00 ..6......:......
00 00 00 00 00 a0 a9 83 02 00 00 00 85 1c 00 00 ................

Windows has finished checking your disk.
Please wait while your computer restarts.


For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.


Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 3:20:37 PM, on 8/19/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\DRIVERS\CDANTSRV.EXE
C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe
c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
C:\Program Files\McAfee\MPF\MPFSrv.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\system32\fxssvc.exe
c:\PROGRA~1\mcafee.com\agent\mcagent.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\WINDOWS\system32\mmc.exe
C:\WINDOWS\explorer(2).exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Windows Internet Explorer provided by Comcast
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = :0
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - C:\Program Files\McAfee\VirusScan\scriptsn.dll
O2 - BHO: CVirtualDNSObj Object - {86C510E9-97EF-4749-914F-0280247BE3A6} - (no file)
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\System32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [WorksFUD] C:\Program Files\Microsoft Works\wkfud.exe
O4 - HKLM\..\Run: [Microsoft Works Portfolio] C:\Program Files\Microsoft Works\WksSb.exe /AllUsers
O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
O4 - HKLM\..\Run: [tgcmd] C:\Program Files\Support.com\bin\tgcmd.exe /server /startmonitor /deaf
O4 - HKLM\..\Run: [IntelliPoint] "C:\Program Files\Microsoft IntelliPoint\point32.exe"
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [mcagent_exe] C:\Program Files\McAfee.com\Agent\mcagent.exe /runkey
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: Microsoft Works Calendar Reminders.lnk = ?
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra button: ComcastHSI - {669B269B-0D4E-41FB-A3D8-FD67CA94F646} - http://www.comcast.net/ (file missing)
O9 - Extra button: Support - {8828075D-D097-4055-AA02-2DBFA9D85E8A} - http://www.comcastsupport.com/ (file missing)
O9 - Extra button: Help - {97809617-3937-4F84-B335-9BB05EF1A8D4} - http://online.comcast.net/help/ (file missing)
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - (no file)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O13 - DefaultPrefix:
O13 - WWW Prefix:
O13 - Home Prefix:
O13 - Mosaic Prefix:
O13 - FTP Prefix:
O13 - Gopher Prefix:
O15 - Trusted Zone: http://*.mcafee.com
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} - http://download.mcafee.com/molbin/shared/m...90/mcinsctl.cab
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} - http://download.mcafee.com/molbin/shared/m...,23/mcgdmgr.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shoc...ash/swflash.cab
O16 - DPF: {EF791A6B-FC12-4C68-99EF-FB9E207A39E6} (McFreeScan Class) - http://download.mcafee.com/molbin/iss-loc/...607/mcfscan.cab
O18 - Filter hijack: text/html - {f8217a41-77ac-4934-b589-23037c44c064} - C:\WINDOWS\system32\mst123.dll
O23 - Service: C-DillaSrv - C-Dilla Ltd - C:\WINDOWS\system32\DRIVERS\CDANTSRV.EXE
O23 - Service: McAfee Services (mcmscsvc) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
O23 - Service: McAfee Network Agent (McNASvc) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe
O23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe
O23 - Service: McAfee Proxy Service (McProxy) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
O23 - Service: McAfee Real-time Scanner (McShield) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
O23 - Service: McAfee SystemGuards (McSysmon) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee, Inc. - C:\Program Files\McAfee\MPF\MPFSrv.exe
O23 - Service: MSCSPTISRV - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\MSCSPTISRV.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: PACSPTISVR - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\PACSPTISVR.exe
O23 - Service: Sony SPTI Service (SPTISRV) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\SPTISRV.exe

--
End of file - 7015 bytes

#5 1972vet

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Posted 19 August 2009 - 06:19 PM

You have a couple of security concerns showing in that log. The Java version you have and the Acrobat Reader version installed, both are out dated and exploited. Uninstall both of them...all versions of java installed and the Adobe Acrobat (Reader 7.0)

We will install the latest versions when you are cleaned up.

Run HijackThis again and check the box next to these entries:
O2 - BHO: CVirtualDNSObj Object - {86C510E9-97EF-4749-914F-0280247BE3A6} - (no file)
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - Global Startup: Microsoft Works Calendar Reminders.lnk = ?

The entry below is malicious...although, the file mst123.dll is legitimate but it doesn't belong in the system32 folder
O18 - Filter hijack: text/html - {f8217a41-77ac-4934-b589-23037c44c064} - C:\WINDOWS\system32\mst123.dll

Close all windows now except for the HijackThis application's window, then click the Fix Checked button. Reboot the computer into Safe mode. Once in safe mode and logged on as "Administrator" please continue with the instructions below:

Locate and delete the following file indicated in Bold text:
C:\WINDOWS\system32\mst123.dll
...please don't perform a search for that file as you may find several of them. A few of The legitimate file paths are:
C:\ProgramFiles\NetMeeting
C:\Windows\ServicePackFiles\i386
...you want to make sure you delete the one located in the system32 folder.

Reboot back to your normal windows user mode. Post back a fresh HijackThis log and advise how the system performs now. Thanks!

Disabled Veteran, U.S.C.G. 1972 - 1978
mvpsigpic.jpg
2009 - 2013

Member: U.N.I.T.E.
Performance and Maintenance for Windows XP, Windows Vista and Windows Seven


#6 hicproid

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Posted 19 August 2009 - 07:55 PM

Hi 1972, thanks again. I sure appreciate your patience. I went in safe mode as admin and there was no mst123.dll in the system 32 folder. I tried to search (only in the system 32 folder) and included hidden files but it isn't there. f8 doesn't work and I can't run but I was able to get to msconfig via the task manager.
Any ideas? You are certainly a good man to be willing to help out the computer illiterate like me.
Much thanks!
Mike

#7 1972vet

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Posted 20 August 2009 - 09:24 AM

Let's see what the latest HijackThis scan log looks like...are you still having some problems?

Disabled Veteran, U.S.C.G. 1972 - 1978
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#8 hicproid

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Posted 20 August 2009 - 10:31 AM

Yes exactly the same problems. No desktop icons or start button. I can access programs through the task manager but when I hit new task/explorer nothing happens. There is a second one called "explorer(2)" that allows me to see what's on the hard drive, but still no start menu. Here is the log. I notice that the mst123.dll still shows up but again, it isn't in the folder when I go looking for it.
Thanks again for your time.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 10:24:45 AM, on 8/20/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\DRIVERS\CDANTSRV.EXE
C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe
c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
C:\Program Files\McAfee\MPF\MPFSrv.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\system32\fxssvc.exe
c:\PROGRA~1\mcafee.com\agent\mcagent.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
C:\WINDOWS\system32\taskmgr.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\WINDOWS\explorer(2).exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Windows Internet Explorer provided by Comcast
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = :0
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - C:\Program Files\McAfee\VirusScan\scriptsn.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\System32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [WorksFUD] C:\Program Files\Microsoft Works\wkfud.exe
O4 - HKLM\..\Run: [Microsoft Works Portfolio] C:\Program Files\Microsoft Works\WksSb.exe /AllUsers
O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
O4 - HKLM\..\Run: [tgcmd] C:\Program Files\Support.com\bin\tgcmd.exe /server /startmonitor /deaf
O4 - HKLM\..\Run: [IntelliPoint] "C:\Program Files\Microsoft IntelliPoint\point32.exe"
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [mcagent_exe] C:\Program Files\McAfee.com\Agent\mcagent.exe /runkey
O4 - HKLM\..\Run: [MSConfig] C:\WINDOWS\PCHealth\HelpCtr\Binaries\MSConfig.exe /auto
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra button: ComcastHSI - {669B269B-0D4E-41FB-A3D8-FD67CA94F646} - http://www.comcast.net/ (file missing)
O9 - Extra button: Support - {8828075D-D097-4055-AA02-2DBFA9D85E8A} - http://www.comcastsupport.com/ (file missing)
O9 - Extra button: Help - {97809617-3937-4F84-B335-9BB05EF1A8D4} - http://online.comcast.net/help/ (file missing)
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - (no file)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O13 - DefaultPrefix:
O13 - WWW Prefix:
O13 - Home Prefix:
O13 - Mosaic Prefix:
O13 - FTP Prefix:
O13 - Gopher Prefix:
O15 - Trusted Zone: http://*.mcafee.com
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} - http://download.mcafee.com/molbin/shared/m...90/mcinsctl.cab
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} - http://download.mcafee.com/molbin/shared/m...,23/mcgdmgr.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shoc...ash/swflash.cab
O16 - DPF: {EF791A6B-FC12-4C68-99EF-FB9E207A39E6} (McFreeScan Class) - http://download.mcafee.com/molbin/iss-loc/...607/mcfscan.cab
O18 - Filter hijack: text/html - {f8217a41-77ac-4934-b589-23037c44c064} - C:\WINDOWS\system32\mst123.dll
O23 - Service: C-DillaSrv - C-Dilla Ltd - C:\WINDOWS\system32\DRIVERS\CDANTSRV.EXE
O23 - Service: McAfee Services (mcmscsvc) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
O23 - Service: McAfee Network Agent (McNASvc) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe
O23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe
O23 - Service: McAfee Proxy Service (McProxy) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
O23 - Service: McAfee Real-time Scanner (McShield) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
O23 - Service: McAfee SystemGuards (McSysmon) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee, Inc. - C:\Program Files\McAfee\MPF\MPFSrv.exe
O23 - Service: MSCSPTISRV - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\MSCSPTISRV.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: PACSPTISVR - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\PACSPTISVR.exe
O23 - Service: Sony SPTI Service (SPTISRV) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\SPTISRV.exe

--
End of file - 6882 bytes

#9 1972vet

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Posted 20 August 2009 - 03:40 PM

Run Hijackthis click--> "Open the Misc Tools section" then -->"delete file on reboot"

Copy/Paste the line below in bold into the File name box then click Open,
C:\WINDOWS\system32\mst123.dll
Answer yes to the prompt to reboot the PC...post back a fresh HijackThis log and explain to me, how do you get into safe mode if f8 doesn't function.

Disabled Veteran, U.S.C.G. 1972 - 1978
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#10 hicproid

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Posted 20 August 2009 - 04:55 PM

Looks like it's still there. I am also getting a message that says something like "registry had to be recreated from an alternate..." something something. and that it was succesful however I am still not getting any desktop icons , start button, menus etc. I noticed for a the last few weeks that when I start windows it'd automatically open a window with two files in it... "helper" and helper(2)" Are these related to the Adobe Reader problem you mentioned?
I am open to completely reformatting the C drive but that isn't working either. I changed the boot order so the cd drive boots first and tried both the Dell diagnostics AND the windows XP cds. It still starts windows the same.
I got into safe mode by going to the task manager and typing configsys. On the BOOT INI tab there was a box you could check to start in safe mode.

Here is the last log:
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 4:47:39 PM, on 8/20/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\DRIVERS\CDANTSRV.EXE
C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe
c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
C:\Program Files\McAfee\MPF\MPFSrv.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\system32\fxssvc.exe
c:\PROGRA~1\mcafee.com\agent\mcagent.exe
C:\WINDOWS\system32\taskmgr.exe
C:\WINDOWS\system32\wuauclt.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Windows Internet Explorer provided by Comcast
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = :0
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - C:\Program Files\McAfee\VirusScan\scriptsn.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\System32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [WorksFUD] C:\Program Files\Microsoft Works\wkfud.exe
O4 - HKLM\..\Run: [Microsoft Works Portfolio] C:\Program Files\Microsoft Works\WksSb.exe /AllUsers
O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe
O4 - HKLM\..\Run: [tgcmd] C:\Program Files\Support.com\bin\tgcmd.exe /server /startmonitor /deaf
O4 - HKLM\..\Run: [IntelliPoint] "C:\Program Files\Microsoft IntelliPoint\point32.exe"
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [mcagent_exe] C:\Program Files\McAfee.com\Agent\mcagent.exe /runkey
O4 - HKLM\..\Run: [MSConfig] C:\WINDOWS\PCHealth\HelpCtr\Binaries\MSConfig.exe /auto
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
O9 - Extra button: ComcastHSI - {669B269B-0D4E-41FB-A3D8-FD67CA94F646} - http://www.comcast.net/ (file missing)
O9 - Extra button: Support - {8828075D-D097-4055-AA02-2DBFA9D85E8A} - http://www.comcastsupport.com/ (file missing)
O9 - Extra button: Help - {97809617-3937-4F84-B335-9BB05EF1A8D4} - http://online.comcast.net/help/ (file missing)
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - (no file)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O13 - DefaultPrefix:
O13 - WWW Prefix:
O13 - Home Prefix:
O13 - Mosaic Prefix:
O13 - FTP Prefix:
O13 - Gopher Prefix:
O15 - Trusted Zone: http://*.mcafee.com
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} - http://download.mcafee.com/molbin/shared/m...90/mcinsctl.cab
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} - http://download.mcafee.com/molbin/shared/m...,23/mcgdmgr.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shoc...ash/swflash.cab
O16 - DPF: {EF791A6B-FC12-4C68-99EF-FB9E207A39E6} (McFreeScan Class) - http://download.mcafee.com/molbin/iss-loc/...607/mcfscan.cab
O18 - Filter hijack: text/html - {f8217a41-77ac-4934-b589-23037c44c064} - C:\WINDOWS\system32\mst123.dll
O23 - Service: C-DillaSrv - C-Dilla Ltd - C:\WINDOWS\system32\DRIVERS\CDANTSRV.EXE
O23 - Service: McAfee Services (mcmscsvc) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
O23 - Service: McAfee Network Agent (McNASvc) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe
O23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe
O23 - Service: McAfee Proxy Service (McProxy) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
O23 - Service: McAfee Real-time Scanner (McShield) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
O23 - Service: McAfee SystemGuards (McSysmon) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee, Inc. - C:\Program Files\McAfee\MPF\MPFSrv.exe
O23 - Service: MSCSPTISRV - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\MSCSPTISRV.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: PACSPTISVR - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\PACSPTISVR.exe
O23 - Service: Sony SPTI Service (SPTISRV) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\SPTISRV.exe

--
End of file - 6886 bytes

#11 1972vet

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Posted 20 August 2009 - 05:20 PM

Can you download from this web site?

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#12 hicproid

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Posted 20 August 2009 - 06:14 PM

yes if you can make a link i can still download and install stuff.

#13 1972vet

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Posted 20 August 2009 - 08:15 PM

Please download combofix from This Webpage...and read through the instructions there for running the tool.

***Important Note***
Please read through the guidance on that web page carefully and thoroughly...and install the Recovery Console. Using this tool without the Recovery Console installed is NOT RECOMMENDED.

If you have Windows Vista, you can skip the recovery console step...in Vista it's in the System Recovery Options menu. The System Recovery Options menu is on the Windows Vista installation disc. If Windows doesn't start correctly, you can use these tools to repair startup problems.


The Windows Recovery Console will allow you to boot into a special recovery (repair) mode that is not otherwise available. This allows us to more easily help you should your computer have a problem after an attempted removal of malware. It's a simple procedure that will only take a few moments.

Once installed, a blue screen prompt should appear that reads as follows:

The Recovery Console was successfully installed.

When you see that screen, please continue as follows:
  • Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
  • Click Yes to allow ComboFix to continue scanning for malware.
When the tool is finished, it will produce a report for you.

Please post that log back here on your next reply. Thanks!

Note:
Do not mouseclick combofix's window whilst it's running. That may cause it to stall

Disabled Veteran, U.S.C.G. 1972 - 1978
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#14 hicproid

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Posted 21 August 2009 - 06:29 PM

Ok, it took a while. McAfee was interfering. Here is the ComboFix log:

ComboFix 09-08-20.02 - Mike 08/21/2009 18:00.1.1 - NTFSx86
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.1023.772 [GMT -5:00]
Running from: D:\ComboFix.exe
.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.

c:\program files\Common
c:\program files\Common\_helper.sig
c:\program files\Common\helper.sig
c:\windows\Fonts\COLLEGEB.TTF
c:\windows\Fonts\COLLEGES.TTF
c:\windows\Fonts\LAJOYA__.TTF
c:\windows\Installer\iDrop.msi
c:\windows\MailSwitch.ocx
c:\windows\system\msvbvm60.dll

.
((((((((((((((((((((((((( Files Created from 2009-07-21 to 2009-08-21 )))))))))))))))))))))))))))))))
.

2009-08-20 00:33 . 2009-08-20 00:33 -------- d-sh--w- c:\documents and settings\Administrator.HOME\IETldCache
2009-08-18 00:05 . 2009-08-18 00:05 -------- d-----w- c:\program files\Trend Micro
2009-08-17 03:18 . 2009-08-17 03:18 -------- d-----w- C:\dell
2009-08-05 09:01 . 2009-08-05 09:01 204800 -c----w- c:\windows\system32\dllcache\mswebdvd.dll

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2009-08-21 22:53 . 2007-09-12 02:19 -------- d-----w- c:\program files\McAfee
2009-08-21 22:53 . 2007-06-19 20:07 -------- d-----w- c:\documents and settings\All Users\Application Data\McAfee
2009-08-18 22:58 . 2005-09-05 03:39 -------- d-----w- c:\program files\DC++
2009-08-13 00:43 . 2005-12-25 00:20 -------- d-----w- c:\documents and settings\All Users\Application Data\Sony Corporation
2009-08-05 09:01 . 2001-08-18 12:00 204800 ----a-w- c:\windows\system32\mswebdvd.dll
2009-07-17 19:01 . 2001-08-18 12:00 58880 ----a-w- c:\windows\system32\atl.dll
2009-07-13 06:42 . 2009-07-17 22:03 286880 ----a-r- c:\documents and settings\Mike\Application Data\McAfee\Supportability\MVTLogs\Results\detect.dll
2009-07-10 23:22 . 2009-07-10 23:22 49152 ----a-r- c:\documents and settings\Mike\Application Data\Microsoft\Installer\{FCC07EEA-FA18-4A21-9105-9666603C6885}\IconFCC07EEA1.exe
2009-07-10 23:22 . 2009-07-10 23:22 49152 ----a-r- c:\documents and settings\Mike\Application Data\Microsoft\Installer\{FCC07EEA-FA18-4A21-9105-9666603C6885}\IconFCC07EEA.exe
2009-07-05 04:28 . 2009-07-05 04:28 0 ---ha-w- c:\windows\system32\drivers\Msft_Kernel_NuidFltr_01005.Wdf
2009-07-05 04:28 . 2009-07-05 04:28 0 ---ha-w- c:\windows\system32\drivers\MsftWdf_Kernel_01005_Coinstaller_Critical.Wdf
2009-07-03 17:09 . 2004-01-08 20:23 915456 ----a-w- c:\windows\system32\wininet.dll
2009-06-16 14:36 . 2001-08-18 12:00 81920 ----a-w- c:\windows\system32\fontsub.dll
2009-06-16 14:36 . 2001-08-18 12:00 119808 ----a-w- c:\windows\system32\t2embed.dll
2009-06-12 12:31 . 2001-08-18 12:00 76288 ----a-w- c:\windows\system32\telnet.exe
2009-06-10 14:13 . 2001-08-18 12:00 84992 ----a-w- c:\windows\system32\avifil32.dll
2009-06-10 06:14 . 2001-08-18 12:00 132096 ----a-w- c:\windows\system32\wkssvc.dll
2009-06-03 19:09 . 2001-08-18 12:00 1291264 ----a-w- c:\windows\system32\quartz.dll
2009-04-05 19:35 . 2009-04-05 19:35 449 ----a-w- c:\program files\Shortcut to Sony.lnk
2006-02-23 00:54 . 2005-10-19 03:29 2740 ----a-w- c:\program files\Absynth 1.3 prefs.ini
2005-08-13 02:49 . 2005-08-13 02:47 1342464 ----a-w- c:\program files\install_flash_player_8.msi
.

------- Sigcheck -------

[7] 2004-08-04 06:05 14336 02000ABF34AF4C218C35D257024807D6 c:\windows\$NtServicePackUninstall$\asyncmac.sys
[-] 2008-04-13 18:57 14336 C1FC6027F3FF2D7CF72BB9B3980E6950 c:\windows\ServicePackFiles\i386\asyncmac.sys
[-] 2008-04-13 18:57 14336 C1FC6027F3FF2D7CF72BB9B3980E6950 c:\windows\system32\drivers\asyncmac.sys
.
((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"NvCplDaemon"="c:\windows\System32\NvCpl.dll" [2005-07-21 7110656]
"NvMediaCenter"="c:\windows\System32\NvMcTray.dll" [2005-07-21 86016]
"QuickTime Task"="c:\program files\QuickTime\qttask.exe" [2005-08-12 98304]
"WorksFUD"="c:\program files\Microsoft Works\wkfud.exe" [2001-10-06 24576]
"Microsoft Works Portfolio"="c:\program files\Microsoft Works\WksSb.exe" [2001-08-23 331830]
"Microsoft Works Update Detection"="c:\program files\Common Files\Microsoft Shared\Works Shared\WkUFind.exe" [2001-08-17 28738]
"tgcmd"="c:\program files\Support.com\bin\tgcmd.exe" [2007-03-07 1773568]
"IntelliPoint"="c:\program files\Microsoft IntelliPoint\point32.exe" [2003-05-15 163840]
"NeroFilterCheck"="c:\windows\system32\NeroCheck.exe" [2001-07-09 155648]
"MSConfig"="c:\windows\PCHealth\HelpCtr\Binaries\MSConfig.exe" [2008-04-14 169984]
"nwiz"="nwiz.exe" - c:\windows\system32\nwiz.exe [2005-07-21 1519616]

c:\documents and settings\All Users\Start Menu\Programs\Startup\
$McRebootA5E6DEAA56$.lnk - c:\windows\system32\cmd.exe [2001-8-18 389120]
Adobe Gamma Loader.lnk - c:\program files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe [2005-8-12 110592]
Adobe Reader Speed Launch.lnk - c:\program files\Adobe\Acrobat 7.0\Reader\reader_sl.exe [2005-9-23 29696]
Microsoft Office.lnk - c:\program files\Microsoft Office\Office10\OSA.EXE [2001-2-13 83360]

[HKEY_LOCAL_MACHINE\system\currentcontrolset\control\securityproviders]
SecurityProviders msapsspc.dll, schannel.dll, digest.dll, msnsspc.dll, zwebauth.dll

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"=
"c:\\Program Files\\Java\\jre1.5.0_04\\bin\\javaw.exe"=
"c:\\Program Files\\support.com\\bin\\tgcmd.exe"=
"c:\\Program Files\\Real\\RealPlayer\\realplay.exe"=
"c:\\Program Files\\DC++\\DCPlusPlus.exe"=
"%windir%\\Network Diagnostic\\xpnetdiag.exe"=

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\GloballyOpenPorts\List]
"6257:UDP"= 6257:UDP:WinMX

R3 L6DP;L6DP;c:\windows\system32\drivers\l6dp.sys [12/9/2005 7:07 PM 29312]
S3 L6TPortB;Service - Line 6 TonePort UX2;c:\windows\system32\drivers\L6TPortB.sys [12/9/2005 7:06 PM 609408]

[HKEY_LOCAL_MACHINE\software\microsoft\active setup\installed components\>{60B49E34-C7CC-11D0-8953-00A0C90347FF}]
"c:\windows\system32\rundll32.exe" "c:\windows\system32\iedkcs32.dll",BrandIEActiveSetup SIGNUP
.
.
------- Supplementary Scan -------
.
uStart Page = about:blank
mWindow Title = Windows Internet Explorer provided by Comcast
Trusted Zone: internet
Trusted Zone: mcafee.com
DPF: Microsoft XML Parser for Java - file://c:\windows\Java\classes\xmldso.cab
.

**************************************************************************

catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2009-08-21 18:08
Windows 5.1.2600 Service Pack 3 NTFS

scanning hidden processes ...

scanning hidden autostart entries ...

scanning hidden files ...

scan completed successfully
hidden files: 0

**************************************************************************
.
--------------------- LOCKED REGISTRY KEYS ---------------------

[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{19114156-8E9A-4D4E-9EE9-17A0E48D3BBB}]
@Denied: (A 2) (Everyone)
@="FlashBroker"
"LocalizedString"="@c:\\WINDOWS\\system32\\Macromed\\Flash\\FlashUtil10c.exe,-101"

[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{19114156-8E9A-4D4E-9EE9-17A0E48D3BBB}\Elevation]
"Enabled"=dword:00000001

[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{19114156-8E9A-4D4E-9EE9-17A0E48D3BBB}\LocalServer32]
@="c:\\WINDOWS\\system32\\Macromed\\Flash\\FlashUtil10c.exe"

[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{19114156-8E9A-4D4E-9EE9-17A0E48D3BBB}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"

[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{47629D4B-2AD3-4e50-B716-A66C15C63153}\InprocServer32*]
"ThreadingModel"="Apartment"
@="c:\\WINDOWS\\system32\\OLE32.DLL"
"cd042efbbd7f7af1647644e76e06692b"=hex:e2,63,26,f1,3f,c8,ff,68,8d,50,aa,30,be,
18,e4,d3,c8,28,51,af,b0,29,a3,98,f3,13,8e,a5,08,e4,33,e2,e2,63,26,f1,3f,c8,\

[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{604BB98A-A94F-4a5c-A67C-D8D3582C741C}\InprocServer32*]
"ThreadingModel"="Apartment"
@="c:\\WINDOWS\\system32\\OLE32.DLL"
"bca643cdc5c2726b20d2ecedcc62c59b"=hex:6a,9c,d6,61,af,45,84,18,20,de,62,c8,cf,
ca,e3,33,71,3b,04,66,8b,46,0d,96,aa,3e,41,4a,9d,93,e4,a0,6a,9c,d6,61,af,45,\

[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{684373FB-9CD8-4e47-B990-5A4466C16034}\InprocServer32*]
"ThreadingModel"="Apartment"
@="c:\\WINDOWS\\system32\\OLE32.DLL"
"2c81e34222e8052573023a60d06dd016"=hex:25,da,ec,7e,55,20,c9,26,15,c4,ac,44,3b,
db,56,9d,25,da,ec,7e,55,20,c9,26,22,25,53,09,cc,54,41,39,ff,7c,85,e0,43,d4,\

[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{74554CCD-F60F-4708-AD98-D0152D08C8B9}\InprocServer32*]
"ThreadingModel"="Apartment"
@="c:\\WINDOWS\\system32\\OLE32.DLL"
"2582ae41fb52324423be06337561aa48"=hex:86,8c,21,01,be,91,eb,e7,b8,50,6c,84,bf,
4c,01,d0,3e,1e,9e,e0,57,5a,93,61,a9,a2,92,b5,05,13,c4,93,86,8c,21,01,be,91,\

[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{7EB537F9-A916-4339-B91B-DED8E83632C0}\InprocServer32*]
"ThreadingModel"="Apartment"
@="c:\\WINDOWS\\system32\\OLE32.DLL"
"caaeda5fd7a9ed7697d9686d4b818472"=hex:f5,1d,4d,73,a8,13,5c,05,d1,da,62,67,82,
c3,74,5c,cd,44,cd,b9,a6,33,6c,cd,f2,0e,f6,39,1d,de,2d,15,f5,1d,4d,73,a8,13,\

[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{948395E8-7A56-4fb1-843B-3E52D94DB145}\InprocServer32*]
"ThreadingModel"="Apartment"
@="c:\\WINDOWS\\system32\\OLE32.DLL"
"a4a1bcf2cc2b8bc3716b74b2b4522f5d"=hex:b0,18,ed,a7,3f,8d,37,a4,33,0c,23,69,e5,
06,a8,7b,b0,18,ed,a7,3f,8d,37,a4,4a,04,c2,f6,f9,0b,db,42,df,20,58,62,78,6b,\

[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{AC3ED30B-6F1A-4bfc-A4F6-2EBDCCD34C19}\InprocServer32*]
"ThreadingModel"="Apartment"
@="c:\\WINDOWS\\system32\\OLE32.DLL"
"4d370831d2c43cd13623e232fed27b7b"=hex:fb,a7,78,e6,12,2f,9a,ea,12,65,ff,0f,bb,
bf,44,ac,31,77,e1,ba,b1,f8,68,02,77,04,87,e0,ee,42,3e,07,fb,a7,78,e6,12,2f,\

[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{DE5654CA-EB84-4df9-915B-37E957082D6D}\InprocServer32*]
"ThreadingModel"="Apartment"
@="c:\\WINDOWS\\system32\\OLE32.DLL"
"1d68fe701cdea33e477eb204b76f993d"=hex:83,6c,56,8b,a0,85,96,ab,82,a2,ab,8d,2a,
63,8a,f2,83,6c,56,8b,a0,85,96,ab,1f,9f,da,81,6b,1c,c2,18,01,3a,48,fc,e8,04,\

[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{E39C35E8-7488-4926-92B2-2F94619AC1A5}\InprocServer32*]
"ThreadingModel"="Apartment"
@="c:\\WINDOWS\\system32\\OLE32.DLL"
"1fac81b91d8e3c5aa4b0a51804d844a3"=hex:f6,0f,4e,58,98,5b,89,c9,8c,03,e5,44,96,
6f,9c,76,51,fa,6e,91,28,9e,14,cc,ff,b8,4c,1a,ce,f7,84,e7,f6,0f,4e,58,98,5b,\

[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{EACAFCE5-B0E2-4288-8073-C02FF9619B6F}\InprocServer32*]
"ThreadingModel"="Apartment"
@="c:\\WINDOWS\\system32\\OLE32.DLL"
"f5f62a6129303efb32fbe080bb27835b"=hex:3d,ce,ea,26,2d,45,aa,78,f7,d1,9c,f3,3b,
ec,4e,ce,b1,cd,45,5a,a8,c4,f8,b9,18,72,47,ac,bb,e5,11,a1,3d,ce,ea,26,2d,45,\

[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{F8F02ADD-7366-4186-9488-C21CB8B3DCEC}\InprocServer32*]
"ThreadingModel"="Apartment"
@="c:\\WINDOWS\\system32\\OLE32.DLL"
"fd4e2e1a3940b94dceb5a6a021f2e3c6"=hex:e3,0e,66,d5,eb,bc,2f,6b,11,6f,b9,97,f5,
90,91,ab,e3,0e,66,d5,eb,bc,2f,6b,ce,6d,6a,6a,16,8a,d0,34,2a,b7,cc,b5,b9,7f,\

[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{FEE45DE2-A467-4bf9-BF2D-1411304BCD84}\InprocServer32*]
"ThreadingModel"="Apartment"
@="c:\\WINDOWS\\system32\\OLE32.DLL"
"8a8aec57dd6508a385616fbc86791ec2"=hex:6c,43,2d,1e,aa,22,2f,9c,64,f5,f3,5d,82,
51,28,b9,fa,ea,66,7f,d4,3b,6b,70,86,92,a4,74,89,7a,be,6e,6c,43,2d,1e,aa,22,\

[HKEY_LOCAL_MACHINE\software\Classes\Interface\{1D4C8A81-B7AC-460A-8C23-98713C41D6B3}]
@Denied: (A 2) (Everyone)
@="IFlashBroker3"

[HKEY_LOCAL_MACHINE\software\Classes\Interface\{1D4C8A81-B7AC-460A-8C23-98713C41D6B3}\ProxyStubClsid32]
@="{00020424-0000-0000-C000-000000000046}"

[HKEY_LOCAL_MACHINE\software\Classes\Interface\{1D4C8A81-B7AC-460A-8C23-98713C41D6B3}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
"Version"="1.0"
.
Completion time: 2009-08-21 18:12
ComboFix-quarantined-files.txt 2009-08-21 23:11

Pre-Run: 8,771,137,536 bytes free
Post-Run: 9,246,584,832 bytes free

WindowsXP-KB310994-SP2-Home-BootDisk-ENU.exe
[boot loader]
timeout=2
default=multi(0)disk(0)rdisk(0)partition(1)\WINDOWS
[operating systems]
c:\cmdcons\BOOTSECT.DAT="Microsoft Windows Recovery Console" /cmdcons
multi(0)disk(0)rdisk(0)partition(1)\WINDOWS="Microsoft Windows XP Home Edition" /fastdetect /NoExecute=OptIn

201 --- E O F --- 2009-08-14 03:26

#15 1972vet

1972vet

  • Malware Response Team
  • 1,698 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Midwest U.S.A.
  • Local time:03:56 AM

Posted 21 August 2009 - 10:17 PM

Uninstall the following software:
Java<--Out of date and exploited...we'll install the latest version when you are clean
Adobe Acrobat 7.0<--Also out of date and exploited...again, we'll install the latest version when you are clean
DC++<--File Sharing software
WinMx<--File Sharing software

Reboot when the uninstalls complete.


Please open a blank Notepad by clicking start-->run
Then, in the run box type Notepad.exe and click "OK".
Copy the below text in Bold and paste it into the blank Notepad. Save it as CFScript.txt...Change the "Save as type" to All Files and save it to your desktop. Now drag the text document over to your Combofix.exe

Combofix will run again automatically. Please post back the new log that will be generated. Thanks!
Note:
Do not mouseclick combofix's window while it's running. That may cause it to stall



KILLALL::


FCopy::
c:\windows\$NtServicePackUninstall$\asyncmac.sys |
c:\windows\ServicePackFiles\i386\asyncmac.sys
c:\windows\$NtServicePackUninstall$\asyncmac.sys |
c:\windows\system32\drivers\asyncmac.sys


Folder::
c:\Program Files\DC++
c:\Program Files\WinMX


REGNULL::
[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{47629D4B-2AD3-4e50-B716-A66C15C63153}\InprocServer32*]
[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{604BB98A-A94F-4a5c-A67C-D8D3582C741C}\InprocServer32*]
[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{684373FB-9CD8-4e47-B990-5A4466C16034}\InprocServer32*]
[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{74554CCD-F60F-4708-AD98-D0152D08C8B9}\InprocServer32*]
[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{7EB537F9-A916-4339-B91B-DED8E83632C0}\InprocServer32*]
[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{948395E8-7A56-4fb1-843B-3E52D94DB145}\InprocServer32*]
[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{AC3ED30B-6F1A-4bfc-A4F6-2EBDCCD34C19}\InprocServer32*]
[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{DE5654CA-EB84-4df9-915B-37E957082D6D}\InprocServer32*]
[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{E39C35E8-7488-4926-92B2-2F94619AC1A5}\InprocServer32*]
[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{EACAFCE5-B0E2-4288-8073-C02FF9619B6F}\InprocServer32*]
[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{F8F02ADD-7366-4186-9488-C21CB8B3DCEC}\InprocServer32*]
[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{FEE45DE2-A467-4bf9-BF2D-1411304BCD84}\InprocServer32*]


Reglock::
[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{19114156-8E9A-4D4E-9EE9-17A0E48D3BBB}]
[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{19114156-8E9A-4D4E-9EE9-17A0E48D3BBB}\Elevation]
[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{19114156-8E9A-4D4E-9EE9-17A0E48D3BBB}\LocalServer32]
[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{19114156-8E9A-4D4E-9EE9-17A0E48D3BBB}\TypeLib]
[HKEY_LOCAL_MACHINE\software\Classes\Interface\{1D4C8A81-B7AC-460A-8C23-98713C41D6B3}]
[HKEY_LOCAL_MACHINE\software\Classes\Interface\{1D4C8A81-B7AC-460A-8C23-98713C41D6B3}\ProxyStubClsid32]
[HKEY_LOCAL_MACHINE\software\Classes\Interface\{1D4C8A81-B7AC-460A-8C23-98713C41D6B3}\TypeLib]


Registry::
[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"c:\\Program Files\\DC++\\DCPlusPlus.exe"=-
[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\GloballyOpenPorts\List]
"6257:UDP"=-

Disabled Veteran, U.S.C.G. 1972 - 1978
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2009 - 2013

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Performance and Maintenance for Windows XP, Windows Vista and Windows Seven





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