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Unremovable virus


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#1 deford62

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Posted 17 August 2009 - 07:20 PM

Hello.
After reading through several posts,
I have run the Root Repeal program
and it found my problem. But it will not
remove it. Any advice on what to do next?
Thanks a million ahead of time!
Here is the report.

ROOTREPEAL AD, 2007-2009
==================================================
Scan Start Time: 2009/08/17 18:44
Program Version: Version 1.3.5.0
Windows Version: Windows XP SP3
==================================================

Stealth Objects
-------------------
Object: Hidden Module [Name: geyekrwqjnoejk.dll]
Process: svchost.exe (PID: 1032) Address: 0x006d0000 Size: 49152

Object: Hidden Module [Name: geyekrykmpmeui.dll]
Process: svchost.exe (PID: 1032) Address: 0x10000000 Size: 28672

Object: Hidden Handle [Index: 3748, Type: File]
Process: SpySweeper.exe (PID: 148) Address: 0x85386c48 Size: -

Object: Hidden Handle [Index: 3760, Type: Section]
Process: SpySweeper.exe (PID: 148) Address: 0xe19629f8 Size: -

Object: Hidden Code [Driver: Tcpip, IRP_MJ_CREATE]
Process: System Address: 0x858b6348 Size: 1327

Object: Hidden Code [Driver: Tcpip, IRP_MJ_CREATE_NAMED_PIPE]
Process: System Address: 0x858ee140 Size: 1574

Object: Hidden Code [Driver: Tcpip, IRP_MJ_CLOSE]
Process: System Address: 0x85975fa8 Size: 88

Object: Hidden Code [Driver: Tcpip, IRP_MJ_READ]
Process: System Address: 0x8598f090 Size: 1158

Object: Hidden Code [Driver: Tcpip, IRP_MJ_WRITE]
Process: System Address: 0x859879b8 Size: 1426

Object: Hidden Code [Driver: Tcpip, IRP_MJ_QUERY_INFORMATION]
Process: System Address: 0x858f9400 Size: 974

Object: Hidden Code [Driver: Tcpip, IRP_MJ_SET_INFORMATION]
Process: System Address: 0x858f13b8 Size: 3144

Object: Hidden Code [Driver: Tcpip, IRP_MJ_QUERY_EA]
Process: System Address: 0x85986608 Size: 389

Object: Hidden Code [Driver: Tcpip, IRP_MJ_SET_EA]
Process: System Address: 0x858f3370 Size: 2494

Object: Hidden Code [Driver: Tcpip, IRP_MJ_FLUSH_BUFFERS]
Process: System Address: 0x858f1cd0 Size: 816

Object: Hidden Code [Driver: Tcpip, IRP_MJ_QUERY_VOLUME_INFORMATION]
Process: System Address: 0x858ee298 Size: 1230

Object: Hidden Code [Driver: Tcpip, IRP_MJ_SET_VOLUME_INFORMATION]
Process: System Address: 0x858ce430 Size: 230

Object: Hidden Code [Driver: Tcpip, IRP_MJ_DIRECTORY_CONTROL]
Process: System Address: 0x85834178 Size: 2598

Object: Hidden Code [Driver: Tcpip, IRP_MJ_FILE_SYSTEM_CONTROL]
Process: System Address: 0x85972260 Size: 3489

Object: Hidden Code [Driver: Tcpip, IRP_MJ_DEVICE_CONTROL]
Process: System Address: 0x8583dc40 Size: 823

Object: Hidden Code [Driver: Tcpip, IRP_MJ_INTERNAL_DEVICE_CONTROL]
Process: System Address: 0x85978e48 Size: 173

Object: Hidden Code [Driver: Tcpip, IRP_MJ_SHUTDOWN]
Process: System Address: 0x85740c18 Size: 749

Object: Hidden Code [Driver: Tcpip, IRP_MJ_LOCK_CONTROL]
Process: System Address: 0x858e5fa8 Size: 88

Object: Hidden Code [Driver: Tcpip, IRP_MJ_CLEANUP]
Process: System Address: 0x858e5ce8 Size: 792

Object: Hidden Code [Driver: Tcpip, IRP_MJ_CREATE_MAILSLOT]
Process: System Address: 0x858f3890 Size: 1182

Object: Hidden Code [Driver: Tcpip, IRP_MJ_QUERY_SECURITY]
Process: System Address: 0x858ed2b0 Size: 2999

Object: Hidden Code [Driver: Tcpip, IRP_MJ_SET_SECURITY]
Process: System Address: 0x85988b10 Size: 483

Object: Hidden Code [Driver: Tcpip, IRP_MJ_POWER]
Process: System Address: 0x858ebd90 Size: 629

Object: Hidden Code [Driver: Tcpip, IRP_MJ_SYSTEM_CONTROL]
Process: System Address: 0x858f9538 Size: 662

Object: Hidden Code [Driver: Tcpip, IRP_MJ_DEVICE_CHANGE]
Process: System Address: 0x858f5850 Size: 183

Object: Hidden Code [Driver: Tcpip, IRP_MJ_QUERY_QUOTA]
Process: System Address: 0x858f6268 Size: 862

Object: Hidden Code [Driver: Tcpip, IRP_MJ_SET_QUOTA]
Process: System Address: 0x858f23c0 Size: 3141

Object: Hidden Code [Driver: Tcpip, IRP_MJ_PNP]
Process: System Address: 0x858f6378 Size: 590

The first two that start with geye are the problem. Webroot
and Malwarebytes both find them, but they cannot remove
them.

Edit: Moved topic from XP to the more appropriate forum. ~ Animal

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#2 Budapest

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Posted 17 August 2009 - 08:10 PM

Rerun the RootRepeal scan but this time do the Files scan.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#3 deford62

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Posted 18 August 2009 - 03:39 PM

This is the only thing it shows. Should it show something
different?

ROOTREPEAL © AD, 2007-2009
==================================================
Scan Start Time: 2009/08/18 15:35
Program Version: Version 1.3.5.0
Windows Version: Windows XP SP3
==================================================

Hidden/Locked Files
-------------------
Path: Volume C:\
Status: MBR Rootkit Detected!

Path: Volume C:\, Sector 1
Status: Sector mismatch

Path: Volume C:\, Sector 2
Status: Sector mismatch

Path: Volume C:\, Sector 3
Status: Sector mismatch

Path: Volume C:\, Sector 4
Status: Sector mismatch

Path: Volume C:\, Sector 5
Status: Sector mismatch

Path: Volume C:\, Sector 6
Status: Sector mismatch

Path: Volume C:\, Sector 7
Status: Sector mismatch

Path: Volume C:\, Sector 8
Status: Sector mismatch

Path: Volume C:\, Sector 9
Status: Sector mismatch

Path: Volume C:\, Sector 10
Status: Sector mismatch

Path: Volume C:\, Sector 11
Status: Sector mismatch

Path: Volume C:\, Sector 12
Status: Sector mismatch

Path: Volume C:\, Sector 13
Status: Sector mismatch

Path: Volume C:\, Sector 14
Status: Sector mismatch

Path: Volume C:\, Sector 15
Status: Sector mismatch

Path: Volume C:\, Sector 16
Status: Sector mismatch

Path: Volume C:\, Sector 17
Status: Sector mismatch

Path: Volume C:\, Sector 18
Status: Sector mismatch

Path: Volume C:\, Sector 19
Status: Sector mismatch

Path: Volume C:\, Sector 20
Status: Sector mismatch

Path: Volume C:\, Sector 21
Status: Sector mismatch

Path: Volume C:\, Sector 22
Status: Sector mismatch

Path: Volume C:\, Sector 23
Status: Sector mismatch

Path: Volume C:\, Sector 24
Status: Sector mismatch

Path: Volume C:\, Sector 25
Status: Sector mismatch

Path: Volume C:\, Sector 26
Status: Sector mismatch

Path: Volume C:\, Sector 27
Status: Sector mismatch

Path: Volume C:\, Sector 28
Status: Sector mismatch

Path: Volume C:\, Sector 29
Status: Sector mismatch

Path: Volume C:\, Sector 30
Status: Sector mismatch

Path: Volume C:\, Sector 31
Status: Sector mismatch

Path: Volume C:\, Sector 32
Status: Sector mismatch

Path: Volume C:\, Sector 33
Status: Sector mismatch

Path: Volume C:\, Sector 34
Status: Sector mismatch

Path: Volume C:\, Sector 35
Status: Sector mismatch

Path: Volume C:\, Sector 36
Status: Sector mismatch

Path: Volume C:\, Sector 37
Status: Sector mismatch

Path: Volume C:\, Sector 38
Status: Sector mismatch

Path: Volume C:\, Sector 39
Status: Sector mismatch

Path: Volume C:\, Sector 40
Status: Sector mismatch

Path: Volume C:\, Sector 41
Status: Sector mismatch

Path: Volume C:\, Sector 42
Status: Sector mismatch

Path: Volume C:\, Sector 43
Status: Sector mismatch

Path: Volume C:\, Sector 44
Status: Sector mismatch

Path: Volume C:\, Sector 45
Status: Sector mismatch

Path: Volume C:\, Sector 46
Status: Sector mismatch

Path: Volume C:\, Sector 47
Status: Sector mismatch

Path: Volume C:\, Sector 48
Status: Sector mismatch

Path: Volume C:\, Sector 49
Status: Sector mismatch

Path: Volume C:\, Sector 50
Status: Sector mismatch

Path: Volume C:\, Sector 51
Status: Sector mismatch

Path: Volume C:\, Sector 52
Status: Sector mismatch

Path: Volume C:\, Sector 53
Status: Sector mismatch

Path: Volume C:\, Sector 54
Status: Sector mismatch

Path: Volume C:\, Sector 55
Status: Sector mismatch

Path: Volume C:\, Sector 56
Status: Sector mismatch

Path: Volume C:\, Sector 57
Status: Sector mismatch

Path: Volume C:\, Sector 58
Status: Sector mismatch

Path: Volume C:\, Sector 59
Status: Sector mismatch

Path: Volume C:\, Sector 60
Status: Sector mismatch

Path: Volume C:\, Sector 61
Status: Sector mismatch

Path: Volume C:\, Sector 62
Status: Sector mismatch

#4 Budapest

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Posted 18 August 2009 - 04:35 PM

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#5 deford62

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Posted 18 August 2009 - 05:35 PM

Malwarebytes will not remove it. Neither will Webroot, Spybot, or
ClamWin.

Malwarebytes' Anti-Malware 1.40
Database version: 2628
Windows 5.1.2600 Service Pack 3

8/18/2009 5:32:07 PM
mbam-log-2009-08-18 (17-32-07).txt

Scan type: Quick Scan
Objects scanned: 92512
Time elapsed: 13 minute(s), 22 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 1
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
\\?\globalroot\systemroot\system32\geyekrykmpmeui.dll (Trojan.TDSS) -> Delete on reboot.

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
\\?\globalroot\systemroot\system32\geyekrykmpmeui.dll (Trojan.TDSS) -> Quarantined and deleted successfully.

#6 Budapest

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Posted 18 August 2009 - 05:38 PM

Please download Sophos Anti-rootkit & save it to your desktop.
alternate download link
Note: If using the vendor's download site you will be asked to register with MySophos so an email containing an activation link can be sent to your email address.

Be sure to print out and read the Sophos Anti-Rookit User Manual and Release Notes.
  • Double-click sar_15_sfx.exe to begin the installation, read the license agreement and click Accept.
  • Allow the default location of C:\Program Files\Sophos\Sophos Anti-Rootkit and click Install.
  • A message will appear "Sophos Anti-Rootkit was successfully installed. Click 'yes' to start it now".
  • Click Yes and allow the driver and its randomly named .tmp file (i.e. F.tmp) to load if asked.
  • If the scan did not start automatically, make sure the following are checked:
    • Running processes
    • Windows Registry
    • Local Hard Drives
  • Click Start scan.
  • Sophos Anti-Rootkit will scan the selected areas and display any suspicious files in the upper panel.
  • When the scan is complete, a pop-up screen will appear with "Rootkit Scan Results". Click OK to continue.
  • Click on the suspicious file to display more information about it in the lower panel which also includes whether the item is recommended for removal.
    • Files tagged as Removable: No are not marked for removal and cannot be removed.
    • Files tagged as Removable: Yes (clean up recommended) are marked for removal by default.
    • Files tagged as Removable: Yes (but clean up not recommended) are not marked for removal because Sophos did not recognize them. These files will require further investigation.
  • Select only items recommended for removal, then click "Clean up checked items". You will be asked to confirm, click Yes.
  • A pop up window will appear advising the cleanup will finish when you restart your computer. Click Restart Now.
  • After reboot, a dialog box displays the files you selected for removal and the action taken.
  • Click Empty list and then click Continue to re-scan your computer a second time to ensure everything was cleaned.
  • When done, go to Start > Run and type or copy/paste: %temp%\sarscan.log
  • This should open the log from the rootkit scan. Please post this log in your next reply. If you have a problem, you can find sarscan.log in C:\Documents and Settings\\Local Settings\Temp\.
Before performing an ARK scan it is recommended to do the following to ensure more accurate results and avoid common issues that may cause false detections.
  • Disconnect from the Internet or physically unplug you Internet cable connection.
  • Clean out your temporary files.
  • Close all open programs, scheduling/updating tasks and background processes that might activate during the scan including the screensaver.
  • Temporarily disable your anti-virus and real-time anti-spyware protection.
  • After starting the scan, do not use the computer until the scan has completed.
  • When finished, re-enable your anti-virus/anti-malware (or reboot) and then you can reconnect to the Internet.

The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw




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