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Still Infected?


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#1 EMN7

EMN7

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Posted 17 August 2009 - 06:26 PM

I posted on the "HijackThis Logs and Virus/Trojan/Spyware/Malware Removal" and am waiting to hear back. I know there are a lot of requests and I might not hear back for some time, so I wanted to get people's thoughts. I was able to remove viruses from my computer and there does not seem to be any lag or problems. If I was still infected would I see any sign of problems? I realize the best way to determine this would be to work through the HiJack this logs, but just curious as I wait for a response. Any feedback is appreciated!

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#2 Guest_The weatherman_*

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Posted 17 August 2009 - 06:30 PM

Hello EMN7,

While we understand your frustration at having to wait, please note that Bleeping Computer deals with several hundred requests for assistance such as yours on a daily basis. As a result, our backlog is quite large, as are other comparable sites that help others with malware issues. Athough our HJT Team members work on hundreds of requests each day, they are all volunteers who work logs when they can and are able to do so. No one is paid by Bleeping Computer for their assistance to our members.

Further, our malware removal staff is comprised of team members with various levels of skill and expertise to deal with thousands of malware variants, some more complex than others. Although we try to take DDS/HJT logs in order (starting with the oldest), it is often the skill level of the particular helper and sometimes the operating system that dictates which logs get selected first. Some infections are more complicated than others and require a higher skill level to remove. Without that skill level attempted removal could result in disastrous results. In other instances, the helper may not be familiar with the operating system that you are using, since they use another. In either case, you wouldn't want someone to assist you who is not familiar with your issue and attempt to fix it, would you?



Please be patient. It may take a while to get a response but your log will be reviewed and answered as soon as possible.

Thank you for understanding.

Regards,

The weatherman

Edited by The weatherman, 17 August 2009 - 06:31 PM.





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