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got virus "total security" I cannot run "malware bytes"


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#1 calaberator

calaberator

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Posted 17 August 2009 - 06:07 PM

I have a virus called "total security" I have looked at a few forums and tried some step by step instructions. it seems the most popular solution is to start up in safe mode and install "malware bytes" which I did and I started scanning the computer. After about 3 seconds, the program just quits and will not let me open it back up unless I reinstall it. I have also tried using "spyhunter" and it started scanning for a few seconds and then just quits. This is very frustrating and I need to know how to completely demolish this. I bought kaspersky antivirus because the best buy representative told me I could boot up from the cd and remove the malware but I guess it does not have that option.

Any help is appreciated!

Thanks,
Caleb

Edited by The weatherman, 17 August 2009 - 06:25 PM.
Moved from XP to a more appropriate forum. Tw


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#2 neomage

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Posted 17 August 2009 - 06:54 PM

Hello, calaberator.
Please subscribe to your topic so that you will be notified as soon as I post a reply, instead of you having to check the topic all of the time. This will allow you to get an email notification when I reply.

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:thumbsup: We Need to check for Rootkits with RootRepeal
  • Download RootRepeal from the following location and save it to your desktop.
  • Extract RootRepeal.exe from the archive (If you did not use the "Direct Download" mirror).
  • Open Posted Image on your desktop.
  • Click the Posted Image tab.
  • Click the Posted Image button.
  • Check all seven boxes: Posted Image
  • Push Ok
  • Check the box for your main system drive (Usually C:), and press Ok.
  • Allow RootRepeal to run a scan of your system. This may take some time.
  • Once the scan completes, push the Posted Image button. Save the log to your desktop, using a distinctive name, such as RootRepeal.txt. Include this report in your next reply, please.
In your next reply, please include the following:
  • RootRepeal.txt

Regards,
neomage

Edited by neomage, 17 August 2009 - 07:00 PM.





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