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Antivirus System Pro


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5 replies to this topic

#1 Pacific Knight

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Posted 17 August 2009 - 05:47 PM

So this damn malware virus thing has taken over my wife's computer . . . :inlove:

I was hoping someone here might be able to help me before I have to kill the computer . . . :trumpet:

We have read the instructions with all of the recommended programs, but the lil'bastard has blocked all internet traffic. :flowers:

We've also tried searching out manual removal instructions (like these: http://www.ehow.com/how_5146071_manually-r...system-pro.html ) . . . but the files and reg edits listed cannot be found . . . :huh:

So, anyone have any idea how I can get rid of this thing and once again begin using our computer? We would lub'ya forever if you could! :huh:

Remember, we can't download Hijack This or any of the Removal tools, because access is blocked.

Please help me burn this Malware out of my puter. :thumbsup:

Thank you!

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#2 thcbytes

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Posted 17 August 2009 - 05:54 PM

Hi and welcome to BC.

Do you have another clean computer that you could download programs on then burn them to cd and install on the infected computer?

Kind regards,
~t
Proud member - Unified Network of Instructors and Trained Eliminators
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I do not accept personal donations for assistance provided. I would ask that you instead consider donating the greatest gift - Organ Donation. Your organs are of no use to you when your gone. You will save a life that would otherwise be lost!

http://donatelife.net/register-now/

#3 Pacific Knight

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Posted 17 August 2009 - 06:10 PM

Yes, and we tried to do that (but with a Flash Drive). However, the programs want to run "updates" whenever they are installed and the updates are being blocked. :-(

#4 thcbytes

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Posted 17 August 2009 - 06:10 PM

Hi again,
Assuming that you have a clean computer to download the programs, burn to CD and then transfer to the infected PC.

Please then do this.....

Please download Malwarebytes Anti-Malware

alternate download link 1
alternate download link 2

NOTE: Before saving MBAM please rename it to thcbytes.exe then save it to your desktop.

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

If MBAM will not install, try renaming it this way.
  • Right-click on the mbam-setup.exe file file and rename it to mysetup.exe.
  • Double-click on mysetup.exe to start the installation.
  • If that did not work, then try renaming and changing the file extension. <- click this link if you do not see the file extension
  • Right-click on the mbam-setup.exe file, rename it to mysetup and change the .exe extension to .scr, .com, .pif, or .bat.
  • Then double-click on mysetup.scr (or whatever extension you renamed it) to begin installation.
If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files.
  • Right-click on mbam.exe, rename it to myscan.exe.
  • Double-click on myscan.exe to launch the program.
  • If that did not work, then try renaming and change the .exe extension in the same way as noted above.
  • Double-click on myscan.scr (or whatever extension you renamed it) to launch the program.
If using Windows Vista, refer to How to Change a File Extension in Windows Vista.

==========

We Need to check for Rootkits with RootRepeal
  • Download RootRepeal from the following location and save it to your desktop.
  • Extract RootRepeal.exe from the archive (If you did not use the "Direct Download" mirror).
  • Open Posted Image on your desktop.
  • Click the Posted Image tab.
  • Click the Posted Image button.
  • Check all seven boxes: Posted Image
  • Push Ok
  • Check the box for your main system drive (Usually C:), and press Ok.
  • Allow RootRepeal to run a scan of your system. This may take some time.
  • Once the scan completes, push the Posted Image button. Save the log to your desktop, using a distinctive name, such as RootRepeal.txt. Include this report in your next reply, please.
==========

Reset TCP/IP Properties

First:

* Go to Start -> Control Panel -> Double click on Network Connections.
* Right click on your default connection (usually Local Area Connection or Wireless Network Connection) and select Properties.

* Select the General tab.
* Double click on Internet Protocol (TCP/IP).

Under General tab:

- Select "Obtain an IP address automatically".
- Select "Obtain DNS server address automatically".

* Click OK twice to save the settings.
* Reboot if you had to change any setting.

Next:

* Go to start > Run copy/paste the contents of the code box excluding "code" in the run box and click OK.

cmd /c (ipconfig /all&nslookup google.com&ping -n 2 google.com&route print) >log.txt&log.txt&del log.txt
A command window opens. Wait until a log.txt file opens.

* Please copy/paste the log file in your reply.


==========

With your next post please provide:

* MBAM log
* RootRepeal log
* Internet log

Kind regards,
~t
Proud member - Unified Network of Instructors and Trained Eliminators
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I do not accept personal donations for assistance provided. I would ask that you instead consider donating the greatest gift - Organ Donation. Your organs are of no use to you when your gone. You will save a life that would otherwise be lost!

http://donatelife.net/register-now/

#5 Pacific Knight

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Posted 17 August 2009 - 06:13 PM

Wow . . . that's a lot of instructions! Great! However, MBAM wants to run an update . . . and it can't. :-(

#6 thcbytes

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Posted 17 August 2009 - 07:45 PM

Hi there,
By way of a clean computer and cd...

Please then do this instead.....

Before we start fixing anything you should print out these instructions or copy them to a NotePad file so they will be accessible. Some steps will require you to disconnect from the Internet or use Safe Mode and you will not have access to this page.

Please download DrWeb-CureIt and save it to your desktop. DO NOT perform a scan yet.

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on launch.exe to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All.
  • When complete, click Select All, then choose Cure > Move incurable.
    (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • Now put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and UNcheck "Heuristic analysis" under the "Scanning" tab, then click Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • When the scan is complete, a message will be displayed at the bottom indicating if any viruses were found.
  • Click "Yes to all" if asked to cure or move the file(s) and select "Move incurable".
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)
==========

We Need to check for Rootkits with RootRepeal
  • Download RootRepeal from the following location and save it to your desktop.
  • Extract RootRepeal.exe from the archive (If you did not use the "Direct Download" mirror).
  • Open Posted Image on your desktop.
  • Click the Posted Image tab.
  • Click the Posted Image button.
  • Check all seven boxes: Posted Image
  • Push Ok
  • Check the box for your main system drive (Usually C:), and press Ok.
  • Allow RootRepeal to run a scan of your system. This may take some time.
  • Once the scan completes, push the Posted Image button. Save the log to your desktop, using a distinctive name, such as RootRepeal.txt. Include this report in your next reply, please.
==========

Reset TCP/IP Properties

First:

* Go to Start -> Control Panel -> Double click on Network Connections.
* Right click on your default connection (usually Local Area Connection or Wireless Network Connection) and select Properties.

* Select the General tab.
* Double click on Internet Protocol (TCP/IP).

Under General tab:

- Select "Obtain an IP address automatically".
- Select "Obtain DNS server address automatically".

* Click OK twice to save the settings.
* Reboot if you had to change any setting.

Next:

* Go to start > Run copy/paste the contents of the code box excluding "code" in the run box and click OK.

cmd /c (ipconfig /all&nslookup google.com&ping -n 2 google.com&route print) >log.txt&log.txt&del log.txt
A command window opens. Wait until a log.txt file opens.

* Please copy/paste the log file in your reply.


==========

With your next post please provide:

* DrWeb log
* RootRepeal log
* Internet log

Kind regards,
~t
Proud member - Unified Network of Instructors and Trained Eliminators
Posted Image

I do not accept personal donations for assistance provided. I would ask that you instead consider donating the greatest gift - Organ Donation. Your organs are of no use to you when your gone. You will save a life that would otherwise be lost!

http://donatelife.net/register-now/




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