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3 min blue screen on start up.boots to xp


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#1 geminid

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Posted 17 August 2009 - 03:10 PM

Hi.
I’ve moved here from the xp forum, to which I have unsubscribed, as it appears that they are not able to cure my problem. (Maybe infected)

XP Home Edition. SP3
Firefox 3.5 Beta 4

On start up I get a 3 min hanging blue screen after the “welcome” logo, after which the system boots into xp as normal. There are no error warnings/codes/or reboot. Also I now have problems with my web pages not completing / hang, (sorry if this is a separate issue) and have to use the back/forward arrows, or double click web sites when searching.
In an attempt to solve this I have tried---.
For blue screen – Fixmbr
Checkdisk
Defrag
Ntbt log. Seems to have trouble finding/loading drivers?
For webpage hang.- My own Kaspersky.AV. Nothing found
Malwarebytes. Nothing found
House call. Found 1 Adware/greyware. – deleted.
Dr Web. Found. Trojan. StartPage. – deleted
It also found “tools” called prockill, & shutdown, but took no action.(I have log)
After Dr Web my web surfing seems much better, but start up is the same
Can you please help me further. Thanks.

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#2 Budapest

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Posted 17 August 2009 - 06:39 PM

The pause at system boot can be caused by a mapped network drive that is no longer available.
The power of accurate observation is commonly called cynicism by those who haven't got it.

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#3 geminid

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Posted 18 August 2009 - 01:16 AM

Hi Budapest.
This is not a mapped network computer, & never has been.
Thanks.

#4 Budapest

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Posted 18 August 2009 - 01:20 AM

Do you have any printer software installed but the printer is no longer attached?

Also, you could have a look in the Event Viewer for any errors at boot time.

To open the Event Viewer go to Start > Control Panel > Administrative Tools > Event Viewer. Alternately, go to Start > Run and type in "eventvwr.msc" (without the quotes) and press Enter.

Check in all the categories.

If you find an error that occurred at the time right-click on it and select properties. Copy the information in the window and post it back here.

How To Use the Event Viewer
The power of accurate observation is commonly called cynicism by those who haven't got it.

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#5 geminid

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Posted 18 August 2009 - 04:37 AM

Hi Budapest, thanks for your support.

2 categories show errors.-

Here are the Logs

Applications. - 1 error

Event Type: Error
Event Source: VzCdbSvc
Event Category: None
Event ID: 7
Date: 18/08/2009
Time: 10:10:33
User: N/A
Computer: YOUR-23902E745C
Description:
Failed to load the plug-in module. (GUID = {F508055A-CDBF-4D4D-BC8F-4D8E0D9B9E81})(Error code = 0x80004005)

System. - 2 errors

Event Type: Error
Event Source: NETLOGON
Event Category: None
Event ID: 3095
Date: 18/08/2009
Time: 10:08:33
User: N/A
Computer: YOUR-23902E745C
Description:
This computer is configured as a member of a workgroup, not as a member of a domain. The Netlogon service does not need to run in this configuration.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.


Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7022
Date: 18/08/2009
Time: 10:10:27
User: N/A
Computer: YOUR-23902E745C
Description:
The VAIO Entertainment File Import Service service hung on starting.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

I hope this is what you require. d

#6 Budapest

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Posted 18 August 2009 - 04:55 AM

I believe the 1st and 3rd errors both relate to VAIO Entertainment software. You should try reinstalling it. You may need to visit the Sony website to download it.
The power of accurate observation is commonly called cynicism by those who haven't got it.

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#7 geminid

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Posted 18 August 2009 - 10:13 AM

Hi Budapest.

Although I have had this computer from new every thing was preinstalled, and I have no discs. I’ve been to Vaio Website & tried keyword searches, but in all honesty I don’t really know what it is I’m looking for (doh)
Meanwhile, will you be able to help me with the virus problems?
Thanks for your help d

#8 Budapest

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Posted 18 August 2009 - 04:18 PM

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#9 geminid

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Posted 18 August 2009 - 06:20 PM

Hi Budapest. Here's the log.

Malwarebytes' Anti-Malware 1.40
Database version: 2651
Windows 5.1.2600 Service Pack 3

19/08/2009 00:04:50
mbam-log-2009-08-19 (00-04-50).txt

Scan type: Quick Scan
Objects scanned: 102419
Time elapsed: 5 minute(s), 20 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

Thanks.

#10 Budapest

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Posted 18 August 2009 - 06:27 PM

Run this scan as a double-check:

Please download ATF Cleaner by Atribune & save it to your desktop. alternate download link DO NOT use yet.
Please download and install SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here and unzip into the program's folder.)
  • Under the "Configuration and Preferences", click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#11 geminid

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Posted 19 August 2009 - 12:28 PM

Hi Budapest.
Here's the log which detected nothing.
Thanks.
SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 08/19/2009 at 12:43 PM

Application Version : 4.27.1002

Core Rules Database Version : 4060
Trace Rules Database Version: 2000

Scan type : Complete Scan
Total Scan Time : 03:35:22

Memory items scanned : 237
Memory threats detected : 0
Registry items scanned : 6584
Registry threats detected : 0
File items scanned : 83638
File threats detected : 0

.

#12 Budapest

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Posted 19 August 2009 - 04:23 PM

What is the make and model number of your computer.
The power of accurate observation is commonly called cynicism by those who haven't got it.

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#13 geminid

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Posted 19 August 2009 - 05:01 PM

Hi.

Make. Vaio
Model. VGN-FS515H

Thanks.

#14 Budapest

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Posted 19 August 2009 - 05:34 PM

You could try disabling the NETLOGON service.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#15 geminid

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Posted 19 August 2009 - 06:23 PM

Hi.
I do not know how to do that, can you advise me please.




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