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XP Shut Down Probklem


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#1 Wildcat75

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Posted 17 August 2009 - 10:59 AM

I have two Compaq Presario Computers with AMD chips. One has Windows XP Media Edition. The other has Windows XP Home.

On the first computer (XP Media Edition) I tried and failed to install Windows Service Pak 3 when prompted. ( I now reaalize that I did not have my several antivirus softward disaabled). When I try to shut down the computer it won't. It reboots and loads most of what I had before (I noticed that Panda antivirus and several other icons in the right side of the bottom tool bar no longer appear on start up). Otherwise the computer seems to work. It will not shut down however, when I try to shut down. And I cannot appear to sucessfully "restore" to an older restore point.

On the second computer (XP Home) I think I did successfully install Service Pak 3 (even though the antivirus was not disabled) however, I have the same problems with not being able to shut down or being able to restore.

I am sorry for having to post another problem again. This all started with networking and virus problem. Got most of the problems fixed and was just trying to install all the Microsoft updates. I feel like I am almost back to where I started.

Any ideas are most appreciated. Compaq partioned a "D" drive with recovery data but I am afraid to attempt that route (never have done that before plus Compaq never supplied me with Recovery Disks - don't know if I need them but am afraid to do anything without them)

Thanks in advance for your help.

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#2 Wildcat75

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Posted 18 August 2009 - 09:55 PM

One problem fixed (the first one) and only one more to go!!!!

Both (no shut down) problems appear to have a common cause. In each case XP is reporting that it has recovered from a serious problem and is set to automatically restart from it. That I think is why I could not shut down. It will keep recovering from the problem unti the problem is solved.

The first problem turned out to be that the .exe file for a Sondy DVD Picture Package software was in conflict with my failed attempt to upgrade to Service Pak 3. I was able to figure this out myself as when the Serious Problem message came up XP gave me the option to report it to Microsoft. When I did that Microsoft directed me to the Sony website where I could download a new driver. The new driver did not work but my problem was solved when uninstalled the Sony software entirely from the Control Panel.

Can someone help with the last problem? (It is not the same offending Sony file. I deleted it too from this second computer but this time my problem did not go away. There must be another problem.)

Here again I am getting a message from XP that it is recovering from a serious problem but it does not allow me to report the problem to Microsoft so I am at a loss to identify (in layman's terms)what the problem is although I have a good guess that it is linked to some device as my earlier Sony problem.

I do receive these messages if someone could interpret them for me.

ERROR SIGNATURE

BCCode: 1000000a BCP1: 000000B0 BCP2: 00000002 BCP3: 00000000 BCP4: 8052D4FA

OSVer: 5_1_2600 SP: 2_0 PRODUCT: 768_1

I also get this info listed as Error Report Contents (although it changes a little each time I bring it up)

C:\DOCUME~1\NANCY\LOCALS~1\TEMP\WERa1d1.dir00\Mini081809-07.dmp

C:\DOCUME~1\NANCY\LOCALS~1\TEMP\WERa1d1.dir00\sysdata.xml


Thanks in advance for your help. This is (hopefully) the last of several problems I have worked out with your help. I still am a newbie at this but have learned a lot in the process.

#3 hamluis

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Posted 19 August 2009 - 08:24 AM

BCCode: 1000000a

This is a generic error message, probably indicating a driver problem.

But...it resulted in the creation of a .dmp file on your system, which may give us some clues.

First, do a search of your C: partition (including hidden and system files) for any/all files with a .dmp extension.

Then try to follow the steps outlined in Help Diagnosing BSODs And Crashes (BC) - http://www.bleepingcomputer.com/forums/t/176011/how-to-receive-help-diagnosing-blue-screens-and-windows-crashes/ .

Louis

#4 Wildcat75

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Posted 19 August 2009 - 07:44 PM

I ran the debugging process as suggested. Results are below. Would greatly appreciate any thoughts on how to fix this. I am guessing that I should uninstall any program related to Sony. Does that sound right?

As always, thanks for your help. I value your assistance.

---------------------------------------------------------------------
Microsoft ® Windows Debugger Version 6.11.0001.404 X86
Copyright © Microsoft Corporation. All rights reserved.


Loading Dump File [C:\WINDOWS\Minidump\Mini081909-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

WARNING: Whitespace at end of path element
Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols


Executable search path is:
Windows XP Kernel Version 2600 (Service Pack 2) UP Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 2600.xpsp_sp2_gdr.090206-1233
Machine Name:
Kernel base = 0x804d7000 PsLoadedModuleList = 0x8055a6a0
Debug session time: Wed Aug 19 00:13:23.515 2009 (GMT-5)
System Uptime: 0 days 1:20:09.046
Loading Kernel Symbols
...............................................................
................................................................
............
Loading User Symbols
Loading unloaded module list
........................................
Unable to load image sonypvl3.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for sonypvl3.sys
*** ERROR: Module load completed but symbols could not be loaded for sonypvl3.sys
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000000A, {b0, 2, 0, 8052d4fa}

Probably caused by : sonypvl3.sys ( sonypvl3+223c )

Followup: MachineOwner
---------

kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

IRQL_NOT_LESS_OR_EQUAL (a)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high. This is usually
caused by drivers using improper addresses.
If a kernel debugger is available get the stack backtrace.
Arguments:
Arg1: 000000b0, memory referenced
Arg2: 00000002, IRQL
Arg3: 00000000, bitfield :
bit 0 : value 0 = read operation, 1 = write operation
bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: 8052d4fa, address which referenced memory

Debugging Details:
------------------


READ_ADDRESS: 000000b0

CURRENT_IRQL: 2

FAULTING_IP:
nt!IoDetachDevice+27
8052d4fa 8b80b0000000 mov eax,dword ptr [eax+0B0h]

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: DRIVER_FAULT

BUGCHECK_STR: 0xA

PROCESS_NAME: System

LAST_CONTROL_TRANSFER: from f781123c to 8052d4fa

STACK_TEXT:
f79aa984 f781123c 85278030 f78102e4 854f1688 nt!IoDetachDevice+0x27
WARNING: Stack unwind information not available. Following frames may be wrong.
f79aa9b8 f78102f5 85375020 854f1688 853750d8 sonypvl3+0x223c
f79aaa14 80508369 856ecb78 00000000 854f1600 sonypvl3+0x12f5
f79aaa2c f74c360c 854f1600 804d9050 854f1688 nt!IoDeleteDevice+0x7b
f79aaa40 f74c3706 854f1688 00000008 85278030 fltMgr!FltpCleanupDeviceObject+0x76
f79aaa5c f74c7df3 85278030 e15e0768 00fe000a fltMgr!FltpDetachFromFileSystemDevice+0x44
f79aab84 f74c81c8 85278030 00000000 f79aabb0 fltMgr!FltpFsNotificationActual+0x4f
f79aab94 805badf2 85278030 00000000 84cbe668 fltMgr!FltpFsNotification+0x10
f79aabb0 f7652c82 85278030 f79aac1c 804e37f7 nt!IoUnregisterFileSystem+0x3f
f79aabbc 804e37f7 85278030 84cbe568 85375140 Cdfs!CdShutdown+0xe
f79aabcc f78113d5 85317f18 8577c850 00000000 nt!IopfCallDriver+0x31
f79aac1c 804e37f7 85375020 84cbe568 84cbe568 sonypvl3+0x23d5
f79aac70 804e37f7 00000010 84cbe568 f79aacb4 nt!IopfCallDriver+0x31
f79aacd0 804e37f7 84cb4430 84cbe568 84cbe568 nt!IopfCallDriver+0x31
f79aad20 804e37f7 85613e50 84cbe568 85681050 nt!IopfCallDriver+0x31
f79aad30 8065e7df 8055ff10 00000001 00000000 nt!IopfCallDriver+0x31
f79aad5c 80663604 00000000 805616c0 857c5340 nt!IoShutdownSystem+0x62
f79aad74 804e426b 00000000 00000000 857c5340 nt!PopGracefulShutdown+0xbe
f79aadac 8057d17b 00000000 00000000 00000000 nt!ExpWorkerThread+0x100
f79aaddc 804f827a 804e4196 00000000 00000000 nt!PspSystemThreadStartup+0x34
00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x16


STACK_COMMAND: kb

FOLLOWUP_IP:
sonypvl3+223c
f781123c ?? ???

SYMBOL_STACK_INDEX: 1

SYMBOL_NAME: sonypvl3+223c

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: sonypvl3

IMAGE_NAME: sonypvl3.sys

DEBUG_FLR_IMAGE_TIMESTAMP: 4150e9a9

FAILURE_BUCKET_ID: 0xA_sonypvl3+223c

BUCKET_ID: 0xA_sonypvl3+223c

Followup: MachineOwner
---------

#5 hamluis

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Posted 19 August 2009 - 08:42 PM

Info on the file specified: http://www.file.net/process/sonypvl3.sys.html

First guess would be that the file is damaged. I would uninstall the software specified in the link above, see if problem goes away.

Then I would reinstall the software.

Louis

You either need to order recovery/restore disks...plan on using a different O/S...or buy a copy of XP...you can't assume that the system is never going to malfunction or require reinstallation of the O/S or some attempt at repairs that is not available via any other method.

Well, you can...but those who think such...often seem to regret it.

Edited by hamluis, 19 August 2009 - 08:46 PM.


#6 Wildcat75

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Posted 19 August 2009 - 09:19 PM

Thanks, Louis.

Tomorrow I will try to uninstall the software that you ID'd. And your advice is good (and much appreciated) on ordering recovery disks. I've lived a "charmed life" long enough.

Will post tomorrow to let you know how things go.

#7 Wildcat75

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Posted 20 August 2009 - 09:17 PM

Problem solved, thanks to you!!!!

I removed a very rarely used program called "Sony DVD Architect" and my continuous "Serious Error"Message" and continuous Windows start up problems were over.

Just prior to removing this program I removed the Sony USB driver for our video camera. The driver removal in itself did not solve the problem but when I then deleted the "Architect" program I was OK . For good measure I unistalled the two remaining Sony ancillary programs that came on a SonyDVD if I ever need to reinstall them.

Thanks again. You're the best!

#8 hamluis

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Posted 21 August 2009 - 08:17 AM

You did the work, you get the credit...happy computing :thumbsup:.

Louis




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