Personal AntiVirus Nightmare

I kept getting the Personal AnitVirus screen with listings of trojans, worms, etc. last night. I ran Malwarebyte (mbam.exe) on my computer to remove the virus. From what I saw it looks like it found everything and I was directed to reboot my computer to finish removing the virus. However, when I reboot the computer I get the initial bootup screen which gives me the F-key options to get into safe mode, recover computer, etc. Immediately after that I get a blinking cursor and nothing else happens. I need help on where to go from here.

Try last known good configuration or safe mode. What happens then?

I will have my son do that as soon as I get hold of him. If he can reboot into safe mode, what should I have him do then?

How to get into safe mode:
http://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/

Choose safe mode w/networking and run SAS:


SAS,may take a long time to scan
Please download and scan with SUPERAntiSpyware Free

• Double-click SUPERAntiSypware.exe and use the default settings for installation.
• An icon will be created on your desktop. Double-click that icon to launch the program.
• If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
• In the Main Menu, click the Preferences... button.
• Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
• Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
  • Close browsers before scanning.
  • Scan for tracking cookies.
  • Terminate memory threats before quarantining.
• Click the "Close" button to leave the control center screen and exit the program.
• Do not run a scan just yet.

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:

• Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
• On the left, make sure you check C:\Fixed Drive.
• On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
• After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
• Make sure everything has a checkmark next to it and click "Next".
• A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
• If asked if you want to reboot, click "Yes" and reboot normally.
• To retrieve the removal information after reboot, launch SUPERAntispyware again.
  • Click Preferences, then click the Statistics/Logs tab.
  • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
  • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
  • Please copy and paste the Scan Log results in your next reply.
• Click Close to exit the program.

I have run SAS and the scan log results are listed below. The computer booted back up normally. I typically run SAS and Malwarebytes once a day.

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 08/18/2009 at 01:42 PM

Application Version : 4.26.1000

Core Rules Database Version : 4059
Trace Rules Database Version: 1999

Scan type : Complete Scan
Total Scan Time : 00:47:17

Memory items scanned : 244
Memory threats detected : 0
Registry items scanned : 5167
Registry threats detected : 0
File items scanned : 46954
File threats detected : 23

Adware.Tracking Cookie
C:\Documents and Settings\Compaq_Owner\Cookies\compaq_owner@statcounter[1].txt
C:\Documents and Settings\Compaq_Owner\Cookies\compaq_owner@insightexpressai[1].txt
C:\Documents and Settings\Compaq_Owner\Cookies\compaq_owner@adbrite[2].txt
C:\Documents and Settings\Compaq_Owner\Cookies\compaq_owner@fastclick[2].txt
C:\Documents and Settings\Compaq_Owner\Cookies\compaq_owner@cdn4.specificclick[2].txt
C:\Documents and Settings\Compaq_Owner\Cookies\compaq_owner@trafficmp[2].txt
C:\Documents and Settings\Compaq_Owner\Cookies\compaq_owner@2o7[2].txt
C:\Documents and Settings\Compaq_Owner\Cookies\compaq_owner@apmebf[1].txt
C:\Documents and Settings\Compaq_Owner\Cookies\compaq_owner@ad.yieldmanager[2].txt
C:\Documents and Settings\Compaq_Owner\Cookies\compaq_owner@media6degrees[2].txt
C:\Documents and Settings\Compaq_Owner\Cookies\compaq_owner@burstnet[2].txt
C:\Documents and Settings\Compaq_Owner\Cookies\compaq_owner@casalemedia[2].txt
C:\Documents and Settings\Compaq_Owner\Cookies\compaq_owner@atdmt[1].txt
C:\Documents and Settings\Compaq_Owner\Cookies\compaq_owner@realmedia[1].txt
C:\Documents and Settings\Compaq_Owner\Cookies\compaq_owner@112.2o7[1].txt
C:\Documents and Settings\Compaq_Owner\Cookies\compaq_owner@eaeacom.112.2o7[1].txt
C:\Documents and Settings\Compaq_Owner\Cookies\compaq_owner@doubleclick[1].txt
C:\Documents and Settings\Compaq_Owner\Cookies\compaq_owner@ad.bodybuilding[2].txt
C:\Documents and Settings\Compaq_Owner\Cookies\compaq_owner@mediaplex[2].txt
C:\Documents and Settings\Compaq_Owner\Cookies\compaq_owner@specificclick[2].txt
C:\Documents and Settings\Compaq_Owner\Cookies\compaq_owner@interclick[1].txt
C:\Documents and Settings\Compaq_Owner\Cookies\compaq_owner@chitika[1].txt
C:\Documents and Settings\Compaq_Owner\Cookies\compaq_owner@advertising[2].txt

So are you still having problems??


Please download Dr.Web CureIt, the free version & save it to your desktop. DO NOT perform a scan yet.

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:

• Double-click on launch.exe to open the program and click Start. (There is no need to update if you just downloaded the most current version
• Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
• The Express scan will automatically begin.
  (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
• If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
• If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All.
• When complete, click Select All, then choose Cure > Move incurable.
  (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)

• Now put a check next to Complete scan to scan all local disks and removable media.
• In the top menu, click Settings > Change settings, and UNcheck "Heuristic analysis" under the "Scanning" tab, then click Ok.
• Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
• When the scan is complete, a message will be displayed at the bottom indicating if any viruses were found.
• Click "Yes to all" if asked to cure or move the file(s) and select "Move incurable".
• In the top menu, click file and choose save report list.
• Save the DrWeb.csv report to your desktop.
• Exit Dr.Web Cureit when done.
• Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
• After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

My computer seems to be running ok. Once I scanned with Dr. Web and rebooted my computer went thru disk check before booting up - was a slow process, assume it was normal. The computer booted ok once that was done. Below are the results of the Dr. Web scan.

Process.exe;C:\Carol's Stuff\Fix for Virus Folder\SmitfraudFix;Tool.Prockill;Incurable.Moved.;
Preview-T-3545427-viva la vida - high quality.mp3;C:\Documents and Settings\Compaq_Owner\Incomplete;Trojan.WMALoader;Cured.;
viva la vida - high quality.mp3;C:\Documents and Settings\Compaq_Owner\Shared;Trojan.WMALoader;Cured.;
KillWind.exe;C:\hp\bin;Tool.ProcessKill;Incurable.Moved.;

If there are no longer signs of malware then please....

Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:

• Go to Start > Programs > Accessories > System Tools and click "System Restore".
• Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
• Then use Disk Cleanup to remove all but the most recently created Restore Point.
• Go to Start > Run and type: Cleanmgr
• Click "Ok"
• Disk Cleanup will scan your files for several minutes, then open.
• Click the "More Options" Tab.
• Click the "Clean up" button under System Restore.
• Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
• Click Yes, then click Ok.
• Click Yes again when prompted with "Are you sure you want to perform these actions?"
• Disk Cleanup will remove the files and close automatically.

Vista Users can refer to these links: Create a New Restore Point and Disk Cleanup.