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Misdirected Google search results


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#1 Fache

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Posted 16 August 2009 - 10:58 PM

Hello all, first-timer here!

A couple of days ago, I got my first serious virus: Windows Antivirus Pro. Following instructions from another site, I think I managed to kill and drag out the last remnants of it, and to deal with having somehow accidentally deleted an essential driver. So having routed the baddies and rebuilt my home territory, and being somewhat of a computer amateur, I feel a bit like the conquering heroine here.

However, now I am having problems with running Google searches. The results appear just fine, but clicking on them leads me to a seemingly random site which I did not want to visit. It doesn't happen every time I run a search; maybe once in three times, it works perfectly. Just often enough to give me hope . . . .

Is this an aftereffect of the virus? Another baddie? Some other neglected driver? Have I permanently damaged my poor PC with my inexperienced rooting about in its innards?

Thanks in advance,
--Fache.



PS
Computer: HP Pavillion dv2000 running Windows XP
Browser: IE 7.0.5730.13

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#2 Budapest

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Posted 16 August 2009 - 11:17 PM

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#3 Fache

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Posted 17 August 2009 - 10:41 AM

Wow, that was effective! I rebooted, and everything seems to be working perfectly now! Many thanks, Budapest. *kowtows*

One last question: is Malwarebytes better than/compatible with Ad-Aware? Should/can I use both? If not, which one (I assume Ad-Aware) should I get rid of?

Thanks!



And here is the log you asked for:


Malwarebytes' Anti-Malware 1.40
Database version: 2636
Windows 5.1.2600 Service Pack 3

8/17/2009 10:21:08 AM
mbam-log-2009-08-17 (20-33-02).txt

Scan type: Quick Scan
Objects scanned: 257252
Time elapsed: 1 hour(s), 9 minute(s), 35 second(s)

Memory Processes Infected: 2
Memory Modules Infected: 0
Registry Keys Infected: 32
Registry Values Infected: 2
Registry Data Items Infected: 6
Folders Infected: 5
Files Infected: 27

Memory Processes Infected:
C:\WINDOWS\msa.exe (Trojan.Downloader) -> Unloaded process successfully.
C:\WINDOWS\system32\braviax.exe (Trojan.FakeAlert) -> Unloaded process successfully.

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CLASSES_ROOT\wallpaper.wallpapermanager (Adware.Zango) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\wallpaper.wallpapermanager.1 (Adware.Zango) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\xml.xml (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{500bca15-57a7-4eaf-8143-8c619470b13d} (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{500bca15-57a7-4eaf-8143-8c619470b13d} (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\xml.xml.1 (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{8109fd3d-d891-4f80-8339-50a4913ace6f} (Adware.Zango) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Typelib\{5937cd7f-1c0b-41e1-9075-60ebdf3c7d34} (Adware.Zango) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Typelib\{e24211b3-a78a-c6a9-d317-70979ace5058} (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{6fd31ed6-7c94-4bbc-8e95-f927f4d3a949} (Adware.180Solutions) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{1d4db7d2-6ec9-47a3-bd87-1e41684e07bb} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{25560540-9571-4d7b-9389-0f166788785a} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{3dc201fb-e9c9-499c-a11f-23c360d7c3f8} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{9ff05104-b030-46fc-94b8-81276e4e27df} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{f54af7de-6038-4026-8433-cc30e3f17212} (Rogue.ASC-AntiSpyware) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{2d2bee6e-3c9a-4d58-b9ec-458edb28d0f6} (Rogue.DriveCleaner) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{b64f4a7c-97c9-11da-8bde-f66bad1e3f3a} (Rogue.WinAntiVirus) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Code Store Database\Distribution Units\{1d4db7d2-6ec9-47a3-bd87-1e41684e07bb} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{90b5a95a-afd5-4d11-b9bd-a69d53d22226} (Adware.Hotbar) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{7473d294-b7bb-4f24-ae82-7e2ce94bb6a9} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{a6573479-9075-4a65-98a6-19fd29cf7374} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{e79dfbca-5697-4fbd-94e5-5b2a9c7c1612} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{8109fd3d-d891-4f80-8339-50a4913ace6f} (Adware.Zango) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\MIME\Database\Content Type\application/x-f3embed (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Fun Web Products (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Monopod (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\NordBull (Malware.Trace) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\XML (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Multimedia\WMPlayer\Schemes\f3pss (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Seekapp (Adware.Seekapp) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Enum\Root\LEGACY_ANTIPPRO2009_12 (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_USERS\S-1-5-18\SOFTWARE\Windows antiVirus pro (Rogue.Trace) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\braviax (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\Monopod (Trojan.FakeAlert) -> Quarantined and deleted successfully.

Registry Data Items Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Security Center\AntiVirusDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Security Center\FirewallDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Security Center\UpdatesDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\AntiVirusDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\FirewallDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\UpdatesDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

Folders Infected:
C:\Documents and Settings\Claire Collins\Application Data\FunWebProducts (Adware.MyWay) -> Quarantined and deleted successfully.
C:\Documents and Settings\Claire Collins\Application Data\FunWebProducts\Data (Adware.MyWay) -> Quarantined and deleted successfully.
C:\Documents and Settings\Claire Collins\Application Data\FunWebProducts\Data\Claire Collins (Adware.MyWay) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Application Data\Seekapp (Adware.Seekapp) -> Quarantined and deleted successfully.
C:\Program Files\Seekapp (Adware.Seekapp) -> Quarantined and deleted successfully.

Files Infected:
C:\WINDOWS\msa.exe (Trojan.Downloader) -> Delete on reboot.
C:\WINDOWS\system32\msxml71.dll (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\Documents and Settings\Claire Collins\Local Settings\Temp\1F.tmp (Trojan.Downloader) -> Quarantined and deleted successfully.
C:\Documents and Settings\Claire Collins\Local Settings\Temp\rasv.tmp (Trojan.TDSS) -> Quarantined and deleted successfully.
C:\Documents and Settings\Claire Collins\Local Settings\Temp\service.tmp (Trojan.Dropper) -> Quarantined and deleted successfully.
C:\Documents and Settings\Claire Collins\Temporary Internet Files\Content.IE5\EVLD0VJK\Install[1].exe (Rogue.PC_Antispyware2010) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{02AB5DEF-1097-4711-A644-97E93C8F5D09}\RP663\A0174432.sys (Trojan.TDSS) -> Quarantined and deleted successfully.
C:\WINDOWS\cru629.dat (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\cru629.dat (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\dddesot.dll (Rogue.ASC-AntiSpyware) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\wisdstr.exe (Rogue.PC_Antispyware2010) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\dllcache\beep.sys (Trojan.KillAV) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\dllcache\figaro.sys (Trojan.KillAV) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\drivers\beep.sys (Trojan.KillAV) -> Quarantined and deleted successfully.
C:\Documents and Settings\Claire Collins\Application Data\FunWebProducts\Data\Claire Collins\avatar.dat (Adware.MyWay) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Application Data\Seekapp\seekapp132.exe (Adware.Seekapp) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\bennuar.old (Malware.Trace) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\bincd32.dat (Malware.Trace) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\braviax.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\rlph.dll (Spyware.MarketScore) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\sonhelp.htm (Malware.Trace) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\sysnet.dat (Malware.Trace) -> Quarantined and deleted successfully.
C:\WINDOWS\braviax.exe (Trojan.Downloader) -> Quarantined and deleted successfully.
C:\WINDOWS\ppp3.dat (Malware.Trace) -> Quarantined and deleted successfully.
C:\WINDOWS\ppp4.dat (Malware.Trace) -> Quarantined and deleted successfully.
C:\WINDOWS\Tasks\{7B02EF0B-A410-4938-8480-9BA26420A627}.job (Trojan.Downloader) -> Quarantined and deleted successfully.
C:\WINDOWS\Tasks\{BB65B0FB-5712-401b-B616-E69AC55E2757}.job (Trojan.Downloader) -> Quarantined and deleted successfully.

#4 Fache

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Posted 17 August 2009 - 11:06 AM

. . . okay, premature celebration -- it's still happening.

What next?

#5 Budapest

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Posted 17 August 2009 - 05:07 PM

Reboot your computer, update Malwarebytes and run the scan again. Post the new log.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#6 Fache

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Posted 17 August 2009 - 06:38 PM

I updated definitions before scanning, just in case, but it said it didn't find anything.




Malwarebytes' Anti-Malware 1.40
Database version: 2644
Windows 5.1.2600 Service Pack 3

8/17/2009 7:36:58 PM
mbam-log-2009-08-17 (19-36-58).txt

Scan type: Quick Scan
Objects scanned: 107103
Time elapsed: 5 minute(s), 54 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#7 Budapest

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Posted 17 August 2009 - 06:43 PM

Please download ATF Cleaner by Atribune & save it to your desktop. alternate download link DO NOT use yet.
Please download and install SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here and unzip into the program's folder.)
  • Under the "Configuration and Preferences", click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#8 Fache

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Posted 17 August 2009 - 06:56 PM

Heh heh . . .

so I upped my internet security after I got the virus, and now I get messages like this:

"Your current security settings to not allow this file to be downloaded."

I also can't see anything on Youtube, and Facebook appears to be a blank page. I'm not sure which of the little boxes the page in "Am I Infected?" told me to check has caused this, but do you perhaps know which one I should uncheck?

#9 Budapest

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Posted 17 August 2009 - 07:06 PM

What exactly did you do when you "upped your internet security"?
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#10 Fache

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Posted 17 August 2009 - 08:59 PM

I changed the settings on my firewall to "high"; I changed the privacy options (under Tools --> Internet options) to "High".


I also found the following instructions in a sticky post called "How did I get infected?" and followed them, as best I could (some of the steps I could not complete, because I could not find the things to which they referred. I now realize I should have read the heading more carefully, since I have IE 7):


Make Internet Explorer 6 and below more secure
From within Internet Explorer click on the Tools menu and then click on Options.


Click once on the Security tab


Click once on the Internet icon so it becomes highlighted.


Click once on the Custom Level button.


Change the Download signed ActiveX controls to Prompt


Change the Download unsigned ActiveX controls to Disable


Change the Initialize and script ActiveX controls not marked as safe to Disable


Change the Installation of desktop items to Prompt


Change the Launching programs and files in an IFRAME to Prompt


Change the Navigate sub-frames across different domains to Prompt


When all these settings have been made, click on the OK button.


If it prompts you as to whether or not you want to save the settings, press the Yes button.
Next press the Apply button and then the OK to exit the Internet Properties page.

#11 Budapest

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Posted 17 August 2009 - 10:02 PM

Try changing your firewall settings back.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#12 Fache

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Posted 19 August 2009 - 12:35 PM

Firewall settings didn't do anything, but I reset my Options to the default (med-high) and that did.

So I followed your instructions, and now the first option I click on a Google search (not necessarily the first on the list, just the first one I choose) works fine, but the following ones "cannot be displayed," and the address is not that of the page to which I tried to navigate.

The computer also had some trouble rebooting -- it didn't do it automatically, I had to hit the power button, and up popped a black screen saying something like, "We are sorry, Windows had trouble rebooting," and gave me the "safe mode" option menu. Once it was back up, though, everything looks fine (as far as I can tell.)


Log:

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 08/19/2009 at 01:10 PM

Application Version : 4.27.1002

Core Rules Database Version : 4040
Trace Rules Database Version: 2002

Scan type : Complete Scan
Total Scan Time : 02:12:11

Memory items scanned : 278
Memory threats detected : 0
Registry items scanned : 7792
Registry threats detected : 0
File items scanned : 128616
File threats detected : 1

RelevantKnowledge Spyware Component
C:\WINDOWS\SYSTEM32\RLXF.DLL

Edited by Fache, 19 August 2009 - 12:37 PM.


#13 Budapest

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Posted 19 August 2009 - 04:25 PM

Before we start fixing anything you should print out these instructions or copy them to a NotePad file so they will be accessible. Some steps will require you to disconnect from the Internet or use Safe Mode and you will not have access to this page.

Please download Dr.Web CureIt and save it to your desktop. DO NOT perform a scan yet.
alternate download link
Note: The file will be randomly named (i.e. 5mkuvc4z.exe).

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on the randomly named file to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All. (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • After the Express Scan is finished, put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and uncheck "Heuristic analysis" under the "Scanning" tab, then click Apply, Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • Please be patient as this scan could take a long time to complete.
  • When the scan has finished, a message will be displayed at the bottom indicating if any viruses were found.
  • Click Select All, then choose Cure > Move incurable.
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#14 Fache

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Posted 20 August 2009 - 02:24 PM

When I click on the link for DrWeb CureIt, a small window pops up asking, "Do you want to transfer files with CoreFTP?"

I know this is a program a friend loaded for me three or four years ago, but I don't remember what it does. Do I want it to transfer files?

And -- just out of curiosity -- why is it better to run these scans in Safe Mode?

Edited by Fache, 20 August 2009 - 02:29 PM.


#15 Budapest

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Posted 20 August 2009 - 04:37 PM

Do you have this CoreFTP software installed on your computer?

In Safe Mode there are less processes running on your computer. This often makes it easier for the scanner to remove the malicious items.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw




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