Now rescan again with Malwarebytes Anti-Malware, perform a Full Scan
in normal mode and check all items found for removal. Don't forgot to check for database definition updates
through the program's interface (preferable method
) before scanning and to reboot afterwards. Failure to reboot normally
(not into safe mode) will prevent MBAM from removing all the malware. When done, click the Logs
tab and copy/paste the contents of the new report in your next reply.
Your database shows 2551. Last I checked it was 2647
If you cannot update through the program's interface and have already manually downloaded the latest definitions (mbam-rules.exe) shown on this page
, be aware that mbam-rules.exe is not
updated daily. Another way to get the most current database definitions if you're having problems updating, is to install MBAM on a clean computer, launch the program, update through MBAM's interface, copy the definitions (rules.ref
) to a USB stick or CD and transfer that file to the infected machine. Copy rules.ref to the location indicated for your operating system. If you cannot see the folder, then you may have to Reconfigure Windows
to show it.
- XP: C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware
- Vista: C:\Documents and Settings\Users\All Users\Malwarebytes\Malwarebytes' Anti-Malware
Please download TFC
by Old Timer and save it to your desktop.alternate download link
- Save any unsaved work. TFC will close ALL open programs including your browser!
- Double-click on TFC.exe to run it. If you are using Vista, right-click on the file and choose Run As Administrator.
- Click the Start button to begin the cleaning process and let it run uninterrupted to completion.
- Important! If TFC prompts you to reboot, please do so immediately. If not prompted, manually reboot the machine anyway to ensure a complete clean.
Please download Dr.Web CureIt
and save it to your desktop. DO NOT perform a scan yet.alternate download linkNote: The file will be randomly named (i.e. 5mkuvc4z.exe).
Reboot your computer in "Safe Mode
" using the F8
method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".Scan with Dr.Web CureIt
- Double-click on the randomly named file to open the program and click Start. (There is no need to update if you just downloaded the most current version
- Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
- The Express scan will automatically begin.
(This is a short scan of files currently running in memory, boot sectors, and targeted folders).
- If prompted to download the Full version Free Trial, just ignore and click the X to close the window.
- If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All. (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
If you cannot boot into safe mode or complete a scan, then try doing it in normal mode. Be aware, this scan could take a long time to complete.
- After the Express Scan is finished, put a check next to Complete scan to scan all local disks and removable media.
- In the top menu, click Settings > Change settings, and uncheck "Heuristic analysis" under the "Scanning" tab, then click Apply, Ok.
- Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
- Please be patient as this scan could take a long time to complete.
- When the scan has finished, a message will be displayed at the bottom indicating if any viruses were found.
- Click Select All, then choose Cure > Move incurable.
- In the top menu, click file and choose save report list.
- Save the DrWeb.csv report to your desktop.
- Exit Dr.Web Cureit when done.
- Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
- After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)