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I think AntiSpy Protector 2009 + Rootkit might be my problem


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6 replies to this topic

#1 jkjenkinsiv

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Posted 16 August 2009 - 06:47 PM

I have so many problems I cant even remember them all. My AVG will not work, and I cant even uninstall it or reinstall it, I used to never get pop ups, but now i get them allot, I get google redirects too. I run ZoneAlarm as my firewall AVG as my anti-virus and also use Spybot S&D (which i think is disabled now too) and Ad-Aware. None of these seem to be helping now. No matter how many files I move to my external hard drive and no matter how many programs I uninstall, I still get warnings of low disk space. I have two internal 40Gb HD and a 512Gb external HD

I got on my computer today with the intent of reformatting my main hard drive but decided to try one last time by giving you guys a try. Can you help? I have an external hard drive that i was going to use to back up all my important files before I reformatted

I should also mention that a long time ago I found software online that was supposed to be a better replacement for task manager, ya know easier to use. Well it disabled the old task manager and I couldn't figure out how to use the new one or get the the old one back, so i did nothing. Not that it matters now because nothing at all happens when I hit Control+Alt+Del.

PLEASE HELP

Edited by jkjenkinsiv, 16 August 2009 - 09:47 PM.


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#2 Orange Blossom

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Posted 16 August 2009 - 06:51 PM

As no logs have been posted, I am shifting this topic from the specialized HiJack This forum to the Am I Infected forum.

==>PLEASE DO NOT NOW POST LOGS<== unless a log is specifically requested.
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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#3 garmanma

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Posted 20 August 2009 - 07:19 PM

Welcome to BC
I'm sorry your post was overlooked
What program did you use to replace Task Manager?
Let's start out with Mbam:


The process of cleaning your computer may require you to temporarily disable some security programs. If you are using SpyBot Search and Destroy, please refer to Note 2 at the bottom of this page.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note:
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Note 2:
-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes. To disable these programs, please view this topic: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs
---------------------------
Be sure to re-enable your AV and malware scan tools if they were disabled
Mark
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#4 jkjenkinsiv

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Posted 28 August 2009 - 02:23 PM

I just got your reply. Sorry it took me so long to reply, I can't seem to figure out how to subscribe to my topic. I will follow your directions and get back to you as soon as I'm finished.

Thank You

#5 Straythe

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Posted 28 August 2009 - 02:27 PM

Hello, I'm just a reader here helping out. Here's how to subscribe (by Computer Pro):

To subscribe, go to your topic, and at the top right hand corner by your first post, click the Options button and then click Track this topic. Then bullet the immediate notification bubble. Then press submit.


Good luck - Straythe
***"When you surround an enemy, leave an outlet free [...] to make him believe there is a road to safety, and thus prevent his fighting with the courage of despair." Sun Tzu ***

#6 jkjenkinsiv

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Posted 29 August 2009 - 11:29 PM

Ok, I installed it, it didn't automatically run. The icon is on my desktop, but just like some of my other programs, there is no response when I try to run it!

To answer your previous question: "What program did you use to replace Task Manager?"
It was over a year ago and I don't remember. I think I read about it on an online mag, maybe PC Mag? :thumbsup:

#7 jkjenkinsiv

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Posted 02 September 2009 - 09:39 AM

Can anyone help me?




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