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Dbgheap.c?


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3 replies to this topic

#1 criesofjoy

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Posted 16 August 2009 - 01:59 PM

Hi everyone!

I'd like to start off saying I'm probably one of the most computer un-inclined people out there. All I do is play games (which I've also been having trouble with: for another post) and music/"social network" stuff, so I guess please try and bare with me and make things easy to understand if that's at all possible. Also, I'm 17, not sure if that matters or not.

Also, I'm not sure if this is the right place to post this because I'm not even sure if it's a virus I have, or something else entirely.

So yeah.. Recently my internet has been doing some wierd things, mostly when doing a search. I'll list out what happens because a few things happen, not always one or the other:

1.) After clicking on a link it re-directs me to a completely different page then what I was looking for (I.E. I search for a recipe for stuffed peppers and turn up at Bizzrate or some other site).

2.) When I click on a link it either shuts down the internet or becomes non-responsive, in which case I ctrl-alt-dlt and end the task.

3.) Other times when I click on a link it brings me to a "Cannot display"/"Cannot find server" page. Normally from here it does one of these:

A.) After clicking the back button 50 times (over and over) to get back to the search page, it finally goes back
B.) After clicking the back button 50 times (over and over) to get back to the search page, it continues to not go back, and I ctrl-alt-dlt to
end the task
C.) After clicking the back button the page becomes non-responsive and I ctrl-alt-dlt to end the task
D.) After clicking the back button the internet shuts down
E.) After clicking the back button my entire computer shuts down (this has only happened maybe twice)

4.) Finally, if it makes it to the actual page I was looking for, it is normally followed by this error message:

Posted Image

When I click retry it shut's down the internet (not sure if that's what it's supposed to do) Or if I click ignore it comes up with another message until I click abort.

5.) My favorite one, it actually works and brings me to the correct page. (Very rarely)

I havn't taken any action yet to try and fix the problem, other then asking my dad, whose response was "Did you reboot????." I did that and nothing changed. Figured it was best to ask the pros, so please If anyone can help me out with this, that would amazing.

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#2 Budapest

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Posted 17 August 2009 - 06:36 PM

What anti-virus are you using? Have you run a scan?
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#3 criesofjoy

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Posted 18 August 2009 - 10:24 AM

What anti-virus are you using? Have you run a scan?


I'm using Avira Antivir, and yes, I've run many scans with that and Webroot spysweeper.

#4 Budapest

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Posted 18 August 2009 - 04:21 PM

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw




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