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problem with malwarebytes?


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#1 bellamente

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Posted 16 August 2009 - 01:43 PM

In July, I posted a problem describing my inability to access certain websites. . It was determined that I had installed rogue malware. I installed Malwarebytes and everything was corrected. I have malwarebytes scheduled to run every day. My logs say there is no infection. However, I keep getting a message from malwarebytes that they have detected an ip infection. For example, Maywarebytes has detected an ip infection 218.6.15.138. I have scanned with Norton 360 and have done a complete scan with Malwarebytes, no infections found. Yesterday, my computer froze with a message saying malwarebytes had to disconnect. Can anyone help? I have posted my latest scan.

Malwarebytes' Anti-Malware 1.40
Database version: 2633
Windows 5.1.2600 Service Pack 3

8/16/2009 3:07:11 AM
mbam-log-2009-08-16 (03-07-11).txt

Scan type: Quick Scan
Objects scanned: 102575
Time elapsed: 7 minute(s), 1 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

Edited by bellamente, 16 August 2009 - 01:44 PM.


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#2 Computer Pro

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Posted 16 August 2009 - 05:02 PM

The IP part of the Malwarebytes program is brand new and is not very good at the moment. These alerts are false alarms as they have been having a lot of problems with that part of the program. But they will get it corrected soon.
Computer Pro

#3 Blade

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Posted 16 August 2009 - 05:23 PM

Hello bellamente :thumbsup:

While Computer Pro is correct in saying that the IP portion of MBAM is new and currently gives a lot of false alarms, simply dismissing the alert would not be prudent. The IP you posted is registered to a server in China. Are you located in China?

~Blade

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#4 bellamente

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Posted 16 August 2009 - 05:58 PM

No, I am not located in China. I live in Tennessee. The IP addresses I have been able to capture(they disappear quite quickly) are 218.6.15.138 (which I already noted) and 89.149.236.248

#5 bellamente

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Posted 16 August 2009 - 06:04 PM

Blade
Thanks for responding by the way. I just received another message with ip address 121.15.245.215.

#6 Blade

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Posted 16 August 2009 - 09:12 PM

Are you having any other symptoms of infection?

~Blade

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#7 bellamente

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Posted 16 August 2009 - 09:41 PM

Since I installed rogue malware in July, which I was able to correct with the help of this site, my computer seems slow. I downloaded and then purchased malwarebytes antimalware. Also, I deleted all previous restore points. I have Norton360 virus protection and firewall. I notice that on startup the only items in my system tray are Norton and malwarebytes. I normally have two others, volume and one other, (can't remember what it is) but through msconfig, I have limited programs running in the background. Also, startup is extremely slow. These are they only problems noticeable othe than the ip infection notification

#8 Blade

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Posted 17 August 2009 - 10:50 AM

I don't think you have anything to worry about. . . but let's do this just for peace of mind. :thumbsup: Please note that the following scan may take some time to run.

Please download ATF Cleaner by Atribune & save it to your desktop.
  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

***************************************************

Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If it will not start, go to Start > All Prgrams > SUPERAntiSpyware and click on Alternate Start.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (uncheck all others):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode". When logging in, do NOT log in under the account titled "Admin" or "Administrator"

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
~Blade


In your next reply, please include the following:
SUPERAntiSpyware log

Edited by Blade Zephon, 17 August 2009 - 10:51 AM.

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#9 bellamente

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Posted 17 August 2009 - 01:22 PM

Blade,

I cannot access ATF Cleaner from the link you provided. When I attempt it malwarebytes alert pops up saying it has identified an ip infection 89.149.227.36. I made several attempts and the same number pops up.

Is there another way I can safely access ATF Cleaner?

Bellamente

#10 Computer Pro

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Posted 17 August 2009 - 01:26 PM

Could you please disable the IP protection of Malwarebytes to download it, and then reenable after you have downloaded?
Computer Pro

#11 bellamente

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Posted 17 August 2009 - 01:33 PM

Blade

Sorry I didn't think of this sooner. I disabled Malwarebytes and I am now able to access ATF Cleaner.
I will let you know the results when I have completed my scans
Thanks
Bellamente

#12 bellamente

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Posted 17 August 2009 - 05:47 PM

I ran ATF Cleaner and SuperAntiSpyware, from which I have copied the log below.


SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 08/17/2009 at 05:16 PM

Application Version : 4.27.1002

Core Rules Database Version : 4059
Trace Rules Database Version: 1999

Scan type : Complete Scan
Total Scan Time : 02:05:30

Memory items scanned : 211
Memory threats detected : 0
Registry items scanned : 6014
Registry threats detected : 0
File items scanned : 68813
File threats detected : 10

Adware.Tracking Cookie
C:\Documents and Settings\Nancy\Cookies\nancy@ads.bleepingcomputer[2].txt
C:\Documents and Settings\Nancy\Cookies\nancy@ads.lucidmedia[2].txt
C:\Documents and Settings\Nancy\Cookies\nancy@advertising[2].txt
C:\Documents and Settings\Nancy\Cookies\nancy@atdmt[1].txt
C:\Documents and Settings\Nancy\Cookies\nancy@collective-media[1].txt
C:\Documents and Settings\Nancy\Cookies\nancy@doubleclick[1].txt
C:\Documents and Settings\Nancy\Cookies\nancy@ehg-chartercommunications.hitbox[2].txt
C:\Documents and Settings\Nancy\Cookies\nancy@hitbox[2].txt
C:\Documents and Settings\Nancy\Cookies\nancy@specificclick[2].txt
C:\Documents and Settings\Nancy\Cookies\nancy@specificmedia[1].txt

#13 Blade

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Posted 17 August 2009 - 08:36 PM

Nothing but tracking cookies found there. I think that Computer Pro's original assumption turns out to be correct; I don't think you have anything to worry about. :thumbsup:

~Blade

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#14 Computer Pro

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Posted 17 August 2009 - 08:43 PM

You never know though :thumbsup:. Always better safe than sorry.
Computer Pro

#15 bellamente

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Posted 17 August 2009 - 09:30 PM

Thanks so much

Bellamente




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