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BSOD probable cause dxgkrnl.sys


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#1 tryn2learn

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Posted 16 August 2009 - 11:31 AM

First off, I hope this is not considered a double post. I have been all over this website to find out what is considered a double post and find nothing regarding that. Nor anything regarding paid subscriptions and what they are.

I finally had it with the application crashes with Adobe Premiere Elements and decided to remove it from my system. I then downloaded Sony Vegas 30 day trial. I also downloaded the lastest video driver from Nvidia for the GeForce 9500GT card. I used Vegas for about 4 hours last night and no problems. This morning I was looking at my email from MicroS Outlook and then looking on the internet and BSOD.

I ran a minidump and the following is what I came up with. It sounds though either the new downloaded Vegas software or the driver is locking up my computer. Am I right on this? How do I fix it? I tried to restore at earlier restore points before the BSOD and my system can not complete the system restore for some reason.

Here is the minidump.


Microsoft ® Windows Debugger Version 6.11.0001.404 X86
Copyright © Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Windows\Minidump\Mini081609-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows Server 2008/Windows Vista Kernel Version 6002 (Service Pack 2) MP (2 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 6002.18005.x86fre.lh_sp2rtm.090410-1830
Machine Name:
Kernel base = 0x82002000 PsLoadedModuleList = 0x82119c70
Debug session time: Sun Aug 16 09:58:42.787 2009 (GMT-4)
System Uptime: 0 days 22:33:56.090
Loading Kernel Symbols
...............................................................
................................................................
...........................................
Loading User Symbols
Loading unloaded module list
...........
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 4E, {99, c62e0, 2, c62a2}

Probably caused by : dxgkrnl.sys ( dxgkrnl!VIDMM_SEGMENT::SafeProbeAndLockPages+137 )

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

PFN_LIST_CORRUPT (4e)
Typically caused by drivers passing bad memory descriptor lists (ie: calling
MmUnlockPages twice with the same list, etc). If a kernel debugger is
available get the stack trace.
Arguments:
Arg1: 00000099, A PTE or PFN is corrupt
Arg2: 000c62e0, page frame number
Arg3: 00000002, current page state
Arg4: 000c62a2, 0

Debugging Details:
------------------


BUGCHECK_STR: 0x4E_99

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT

PROCESS_NAME: dwm.exe

CURRENT_IRQL: 2

TRAP_FRAME: a59a7580 -- (.trap 0xffffffffa59a7580)
ErrCode = 00000000
eax=8774cecc ebx=007ffff8 ecx=8774c7e0 edx=87a08788 esi=87b78d78 edi=099e4000
eip=82066506 esp=a59a75f4 ebp=a59a76a8 iopl=0 nv up ei ng nz na pe nc
cs=0008 ss=0010 ds=0023 es=0023 fs=0030 gs=0000 efl=00010286
nt!MmProbeAndLockPages+0x4d0:
82066506 8a07 mov al,byte ptr [edi] ds:0023:099e4000=??
Resetting default scope

LAST_CONTROL_TRANSFER: from 82098b63 to 820cfb0d

STACK_TEXT:
a59a76a8 8fd609b5 8774c7e0 00000000 00000002 nt!MmProbeAndLockPages+0x4d0
a59a76fc 8fd60d3c b01e6d70 09830000 00200000 dxgkrnl!VIDMM_SEGMENT::SafeProbeAndLockPages+0x137
a59a773c 8fd60edc b01e6d70 857a7418 b01e6d70 dxgkrnl!VIDMM_SEGMENT::LockAllocationBackingStore+0x62
a59a7754 8fd5903f b01e6d70 00000000 86cf281c dxgkrnl!VIDMM_APERTURE_SEGMENT::CommitResource+0x139
a59a7780 8fd4e176 87ad0000 00000022 87b8bd90 dxgkrnl!VIDMM_GLOBAL::PageInAllocations+0x91
a59a77e0 8fd4d6ab a6ea7518 00000000 86ff02e8 dxgkrnl!VIDMM_GLOBAL::PrepareDmaBuffer+0x5b7
a59a78e8 8fd4cb84 86ff0390 86df88b8 a59a7928 dxgkrnl!VidSchiSubmitRenderCommand+0x126
a59a78f8 8fd2d758 86ff0390 86ff0390 87003bf0 dxgkrnl!VidSchiSubmitQueueCommand+0x61
a59a7928 8fd4caa7 86b24000 a59a794c 87003bf0 dxgkrnl!VidSchiSubmitQueueCommandDirect+0x1ae
a59a7950 8fd4c739 01ff0390 8fdca100 a5add238 dxgkrnl!VidSchiSubmitCommandPacketToQueue+0x171
a59a7974 8fd50d44 87003bf0 a59a7a94 00000000 dxgkrnl!VidSchSubmitCommand+0x2bf
a59a7b90 8fd5062a a59a7bac 2a4effce 006ceffc dxgkrnl!DXGCONTEXT::Render+0x513
a59a7d58 8204cc7a 006ceffc 006cf140 77505e74 dxgkrnl!DxgkRender+0x272
a59a7d58 77505e74 006ceffc 006cf140 77505e74 nt!KiFastCallEntry+0x12a
WARNING: Frame IP not in any known module. Following frames may be wrong.
006cf140 00000000 00000000 00000000 00000000 0x77505e74


STACK_COMMAND: .trap 0xffffffffa59a7580 ; kb

FOLLOWUP_IP:
dxgkrnl!VIDMM_SEGMENT::SafeProbeAndLockPages+137
8fd609b5 f6052893d48f02 test byte ptr [dxgkrnl!g_loggerInfo+0x4 (8fd49328)],2

SYMBOL_STACK_INDEX: 1

SYMBOL_NAME: dxgkrnl!VIDMM_SEGMENT::SafeProbeAndLockPages+137

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: dxgkrnl

IMAGE_NAME: dxgkrnl.sys

DEBUG_FLR_IMAGE_TIMESTAMP: 49e01b4f

FAILURE_BUCKET_ID: 0x4E_99_dxgkrnl!VIDMM_SEGMENT::SafeProbeAndLockPages+137

BUCKET_ID: 0x4E_99_dxgkrnl!VIDMM_SEGMENT::SafeProbeAndLockPages+137

Followup: MachineOwner
---------

1: kd> lm
start end module name
80408000 8040f000 kdcom (deferred)
8040f000 8047f000 mcupdate_GenuineIntel (deferred)
8047f000 80490000 PSHED (deferred)
80490000 80498000 BOOTVID (deferred)
80498000 804d9000 CLFS (deferred)
804d9000 805b9000 CI (deferred)
805b9000 805c9000 fileinfo (deferred)
805c9000 805f7b00 neti1634 (deferred)
80600000 80608b80 PxHelp20 (deferred)
8060a000 80686000 Wdf01000 (deferred)
80686000 80693000 WDFLDR (deferred)
80693000 806d9000 acpi (deferred)
806d9000 806e2000 WMILIB (deferred)
806e2000 806ea000 msisadrv (deferred)
806ea000 80711000 pci (deferred)
80711000 80720000 partmgr (deferred)
80720000 8072f000 volmgr (deferred)
8072f000 80779000 volmgrx (deferred)
80779000 80780000 pciide (deferred)
80780000 8078e000 PCIIDEX (deferred)
8078e000 8079e000 mountmgr (deferred)
8079e000 807a3580 pavboot (deferred)
807a4000 807ac000 atapi (deferred)
807ac000 807ca000 ataport (deferred)
807ca000 807fc000 fltmgr (deferred)
82002000 823bb000 nt (pdb symbols) c:\symbols\ntkrpamp.pdb\109FACEC7E244C8FAC6D191457B5C7022\ntkrpamp.pdb
823bb000 823ee000 hal (deferred)
8260e000 8267f000 ksecdd (deferred)
8267f000 8278a000 ndis (deferred)
8278a000 827b5000 msrpc (deferred)
827b5000 827f0000 NETIO (deferred)
8aa0b000 8aaf3000 tcpip (deferred)
8aaf3000 8ab0e000 fwpkclnt (deferred)
8ab0e000 8ab1d000 intelppm (deferred)
8ab1d000 8ab55000 e1e6032 (deferred)
8ab55000 8ab93000 USBPORT (deferred)
8ab93000 8abb6000 ndiswan (deferred)
8abb6000 8abc5000 raspppoe (deferred)
8abc5000 8abd9000 raspptp (deferred)
8abd9000 8abee000 rassstp (deferred)
8ac03000 8ad13000 Ntfs (deferred)
8ad13000 8ad4c000 volsnap (deferred)
8ad4c000 8ad54000 spldr (deferred)
8ad54000 8ad63000 mup (deferred)
8ad63000 8ad8a000 ecache (deferred)
8ad8a000 8ad9b000 disk (deferred)
8ad9b000 8adbc000 CLASSPNP (deferred)
8adbc000 8adc5000 crcdisk (deferred)
8adc5000 8ade4000 mrxsmb (deferred)
8ade5000 8adf0000 tunnel (deferred)
8adf0000 8adf9000 tunmp (deferred)
8ec00000 8ec0b000 ndistapi (deferred)
8ec0b000 8ec98000 HDAudBus (deferred)
8ec98000 8ecb0000 cdrom (deferred)
8ecb0000 8ecf8000 VSTBS23 (deferred)
8ecf8000 8ed22000 ks (deferred)
8ed22000 8ed2d000 mouclass (deferred)
8ed2d000 8ed47000 serial (deferred)
8ed47000 8ed51000 serenum (deferred)
8ed5c000 8ed64000 serscan (deferred)
8ed64000 8ed93000 msiscsi (deferred)
8ed93000 8edd4000 storport (deferred)
8edd4000 8eddf000 TDI (deferred)
8eddf000 8edf6000 rasl2tp (deferred)
8ee00000 8ef04000 VSTDPV3 (deferred)
8ef04000 8efb7000 VSTCNXT3 (deferred)
8efb7000 8efc4000 modem (deferred)
8efc4000 8efd3300 ohci1394 (deferred)
8efd4000 8efe1080 1394BUS (deferred)
8efe2000 8efed000 fdc (deferred)
8efed000 8f000000 i8042prt (deferred)
8f40a000 8fd274e0 nvlddmkm (deferred)
8fd28000 8fd29080 nvBridge (deferred)
8fd2a000 8fdc9000 dxgkrnl (pdb symbols) c:\symbols\dxgkrnl.pdb\1EC15D7A474046C893113B0F392574542\dxgkrnl.pdb
8fdc9000 8fdd5000 watchdog (deferred)
8fdd5000 8fde0000 HECI (deferred)
8fde0000 8fdeb000 usbuhci (deferred)
8fdeb000 8fdfa000 usbehci (deferred)
90a0d000 90a96000 rdpdr (deferred)
90a96000 90aa6000 termdd (deferred)
90aa6000 90ab1000 kbdclass (deferred)
90ab1000 90ab2380 swenum (deferred)
90ab3000 90abd000 mssmbios (deferred)
90abd000 90aca000 umbus (deferred)
90aca000 90aff000 usbhub (deferred)
90aff000 90b09000 flpydisk (deferred)
90b09000 90b1a000 NDProxy (deferred)
90b25000 90b80000 csc (deferred)
90b80000 90b8d000 crashdmp (deferred)
90b8d000 90b98000 dump_dumpata (deferred)
90b98000 90ba0000 dump_atapi (deferred)
90ba0000 90baa000 Dxapi (deferred)
90baa000 90bb9000 monitor (deferred)
90bb9000 90bd4000 luafv (deferred)
90bd4000 90be4000 amm8660 (deferred)
90be4000 90bf0000 PavTPK (deferred)
94802000 94a37340 RTKVHDA (deferred)
94a38000 94a65000 portcls (deferred)
94a65000 94a8a000 drmk (deferred)
94a8a000 94a93000 Fs_Rec (deferred)
94a93000 94aaa000 usbccgp (deferred)
94aaa000 94aab700 USBD (deferred)
94aac000 94ab3000 Null (deferred)
94ab3000 94aba000 Beep (deferred)
94aba000 94ac3000 hidusb (deferred)
94ac3000 94ad3000 HIDCLASS (deferred)
94ad3000 94ad9380 HIDPARSE (deferred)
94ada000 94ae3000 kbdhid (deferred)
94ae3000 94aef000 vga (deferred)
94aef000 94b10000 VIDEOPRT (deferred)
94b10000 94b18900 LVUSBSta (deferred)
94b19000 94b26000 usbscan (deferred)
94b26000 94b30000 usbprint (deferred)
94b30000 94b45000 USBSTOR (deferred)
94b45000 94b58000 wanarp (deferred)
94b58000 94b94000 rdbss (deferred)
94b94000 94b9e000 nsiproxy (deferred)
94b9e000 94bcbb00 IDSFLT (deferred)
94bcc000 94bd7500 DSAFLT (deferred)
94bd8000 94bef000 dfsc (deferred)
94bef000 94bff600 APPFLT (deferred)
99400000 99403600 elrawdsk (deferred)
99407000 99a76780 lvuvc (deferred)
99a77000 99a7f000 RDPCDD (deferred)
99a7f000 99a90e00 usbaudio (deferred)
99a91000 99a99000 rdpencdd (deferred)
99a99000 99ad8300 lvrs (deferred)
99ad9000 99ae4000 Msfs (deferred)
99ae4000 99af2000 Npfs (deferred)
99af2000 99afb000 rasacd (deferred)
99afb000 99b11000 tdx (deferred)
99b11000 99b25000 smb (deferred)
99b25000 99b4a280 NETFLTDI (deferred)
99b4b000 99b93000 afd (deferred)
99b93000 99bc5000 netbt (deferred)
99bc5000 99bdb000 pacer (deferred)
99bdb000 99be9000 netbios (deferred)
99be9000 99bf2c80 WNMFLT (deferred)
99bf3000 99bfb680 ShlDrv51 (deferred)
99bfc000 99bffc00 fnetmon (deferred)
9fae0000 9fce2000 win32k (deferred)
9fd00000 9fd09000 TSDDD (deferred)
9fd20000 9fd2e000 cdd (deferred)
9fd30000 9fd7c000 ATMFD (deferred)
a3406000 a34b6000 spsys (deferred)
a34b6000 a34c6000 lltdio (deferred)
a34c6000 a34f0000 nwifi (deferred)
a34f0000 a34fa000 ndisuio (deferred)
a34fa000 a350d000 rspndr (deferred)
a350d000 a3578000 HTTP (deferred)
a3578000 a3595000 srvnet (deferred)
a3595000 a35ae000 bowser (deferred)
a35ae000 a35c3000 mpsdrv (deferred)
a35c3000 a35e4000 mrxdav (deferred)
a35e4000 a35ed000 asyncmac (deferred)
a35ed000 a35f9000 tcpipreg (deferred)
a3a00000 a3a0a000 secdrv (deferred)
a3a0f000 a3a48000 mrxsmb10 (deferred)
a3a48000 a3a60000 mrxsmb20 (deferred)
a3a60000 a3a87000 srv2 (deferred)
a3a87000 a3ad3000 srv (deferred)
a3ad3000 a3adb000 PavSRK (deferred)
a3adb000 a3aeb900 adfs (deferred)
a3aec000 a3af3000 COMFiltr (deferred)
a3af3000 a3b1d380 PavProc (deferred)
a3b1e000 a3bfc000 peauth (deferred)
a660b000 a661f580 WUDFRd (deferred)
a6620000 a6632000 WUDFPf (deferred)
a6632000 a6648980 av5flt (deferred)
a6649000 a664da00 LVPr2Mon (deferred)
a664e000 a6664000 cdfs (deferred)

Unloaded modules:
a666a000 a666c000 MSPCLOCK.sys
a6668000 a666a000 MSPQM.sys
a6666000 a6668000 MSPCLOCK.sys
a6664000 a6666000 MSPQM.sys
8adc5000 8add2000 crashdmp.sys
8add2000 8addd000 dump_ataport
8addd000 8ade5000 dump_atapi.s
90b23000 90b25000 USBD.SYS
90b1a000 90b23000 LVUSBSta.sys
8ed5a000 8ed5c000 USBD.SYS
8ed51000 8ed5a000 LVUSBSta.sys



If anyone can help I would greatly appreciate it.

Thanks much.
TryN

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#2 DeathStalker

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Posted 16 August 2009 - 06:09 PM

Stolen answer from somewhere, Yahoo I think:

"That's a Microsoft DX bsod and usually caused by the vid card and DX conflicts. You do have DX 10 installed I hope.

Overclocking will cause DX bsod's. Are you oc'ing the vid card?

Uninstall direct X and reinstall it.

Latest version of the nvidia drivers installed?

Vista Ultimate would like 3gig RAM much better in the 32bit and 4gig in the 64bit version.....

Good luck."

Also I saw on another site when I googled dxgkrnl.sys that one person found the problem was fixed by replacing his RAM. I would try the DX fix first.................

#3 tryn2learn

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Posted 17 August 2009 - 07:43 AM

Deathstalker,

I have just downloaded the latest Nvidia driver from July 2009. I have 4 Gig Ram and now I'm lost on your comment about overclocking.

I don't know anything about clocking and have read a little but am very confused. I spoke to someone else who told me not to goof around with those settings.

Also, how would I find out if I have DX10 installed?

I let Vista 32bit update on a regular basis. So if it's something from Microsoft I would (know I shouldn't) assume that I do have the latest and greatest.

I can tell you that since I removed Premiere Elements and switched to Sony Vegas, it (knock on wood) has not crashed again. But yesterdays crash was when I was just looking for something on the net and only had Outlook opened.


Thanks
TryN

#4 garmanma

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Posted 17 August 2009 - 09:17 AM

how would I find out if I have DX10 installed?

Open the Run box and type dxdiag and click OK
If it asks you if you want to check for signed drivers, let it check
Click on the System tab and at the bottom it should tell you which version you have
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