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Trojan downloaded through email on msn


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#1 kutgrl

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Posted 16 August 2009 - 11:08 AM

Hello,

I am in need of help because I don't believe my security program is up to date and I don't know how to remove this trojan from my computer. On 8-3-09 I received a email from a friend with an attachment that said something about fotos. Without thinking I began to download it and then realized it was suspicious. I tried to cancel the download which wasn't possible and then I just shut down my computer. When I turned it back on it seemed okay. Then on Wednesday 8-5-09 I started to receive a pop up that said, "winntr1" at the top and "the specified file can not be opened" below that. I didn't know what to do and did a search for this winnt file. I found it in the C:\ drive and started to google for similar issues. I found one forum where it was discussed and tried to follow along. I did a Kaspersky Online Scan and it found 7 infected areas all under this C:\winnt_ file. They are numbered winnt1.exe and so on. I continued to receive the pop ups and decided to try and delete all the files. I deleted the downloaded file, foto27 or something like that and also all 7 of the winnt files. After that I ran the scan again and they were still detected. The pop ups have stopped but now I need to remove the Trojan-Banker as it is called by Kaspersky. Please help me to resolve this problem, I am afraid it may be sending itself to my email contacts.

Thank you,
Kutgrl

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#2 kutgrl

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Posted 16 August 2009 - 11:20 AM

Oh, sorry, I forgot to put in my OS. I'm running on Windows XP

#3 garmanma

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Posted 20 August 2009 - 06:59 PM

Welcome to BC
I'm sorry you post was overlooked. If you still need help, let's start out with Mbam:


The process of cleaning your computer may require you to temporarily disable some security programs. If you are using SpyBot Search and Destroy, please refer to Note 2 at the bottom of this page.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note:
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Note 2:
-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes. To disable these programs, please view this topic: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs
---------------------------
Be sure to re-enable your AV and malware scan tools if they were disabled
Mark
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