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explorer.exe keeps restarting


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2 replies to this topic

#1 atourneur

atourneur

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Posted 16 August 2009 - 07:27 AM

Hi, explorer.exe keeps restarting every 5 sec. I have ran adaware, spybot S&D and virus scan and does not pickup anything. I have pasted the Hijack log and i'm hoping there is a fix for this as I really dont want to rebuild this server. h

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 8:16:47 PM, on 16/08/2009
Platform: Windows 2003 SP2 (WinNT 5.02.3790)
MSIE: Internet Explorer v6.00 SP2 (6.00.3790.3959)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Symantec\Backup Exec\beremote.exe
C:\Program Files\SAV\DefWatch.exe
C:\WINDOWS\system32\Dfssvc.exe
C:\WINDOWS\System32\dns.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\inetsrv\inetinfo.exe
C:\WINDOWS\system32\CBA\pds.exe
C:\WINDOWS\System32\ismserv.exe
C:\Program Files\Microsoft SQL Server\MSSQL.2\MSSQL\Binn\sqlservr.exe
C:\Program Files\Microsoft SQL Server\MSSQL.1\MSSQL\Binn\sqlservr.exe
C:\PROGRA~1\Symantec\SYMANT~1\NSCTOP.EXE
C:\WINDOWS\system32\ntfrs.exe
C:\Program Files\Common Files\Symantec Shared\Reporting Agents\Win32\ReporterSvc.exe
C:\Program Files\Microsoft SQL Server\90\Shared\sqlbrowser.exe
C:\Program Files\Microsoft SQL Server\90\Shared\sqlwriter.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\SAV\Rtvscan.exe
C:\WINDOWS\system32\vmnat.exe
C:\WINDOWS\system32\tcpsvcs.exe
C:\Program Files\Exchsrvr\bin\exmgmt.exe
C:\Program Files\Exchsrvr\bin\mad.exe
C:\Program Files\Common Files\System\MSSearch\Bin\mssearch.exe
C:\Program Files\VMware\VMware Workstation\vmware-authd.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Exchsrvr\bin\store.exe
C:\Program Files\Exchsrvr\bin\emsmta.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\PROGRA~1\SAV\VPTray.exe
C:\Program Files\SolarWinds\ExchangeMonitor\ExchangeMon.exe
C:\Program Files\Java\jre1.5.0_11\bin\jusched.exe
C:\Program Files\VMware\VMware Workstation\vmware-tray.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\system32\dwwin.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe
C:\Program Files\Java\jre1.5.0_11\bin\jucheck.exe
C:\WINDOWS\system32\cmd.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\WINDOWS\explorer.exe
C:\WINDOWS\system32\drwtsn32.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = res://iesetup.dll/softAdmin.htm
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = res://iesetup.dll/softAdmin.htm
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://google.com.au/
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_11\bin\ssv.dll
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SAV\VPTray.exe
O4 - HKLM\..\Run: [SolarWindsExchangeMonitor] C:\Program Files\SolarWinds\ExchangeMonitor\ExchangeMon.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.5.0_11\bin\jusched.exe"
O4 - HKLM\..\Run: [vmware-tray] "C:\Program Files\VMware\VMware Workstation\vmware-tray.exe"
O4 - HKLM\..\Run: [UserFaultCheck] %systemroot%\system32\dumprep 0 -u
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\RunOnce: [tscuninstall] %systemroot%\system32\tscupgrd.exe (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-20\..\RunOnce: [tscuninstall] %systemroot%\system32\tscupgrd.exe (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\S-1-5-18\..\RunOnce: [tscuninstall] %systemroot%\system32\tscupgrd.exe (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
O4 - HKUS\.DEFAULT\..\RunOnce: [tscuninstall] %systemroot%\system32\tscupgrd.exe (User 'Default user')
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O10 - Unknown file in Winsock LSP: c:\program files\vmware\vmware workstation\vsocklib.dll
O10 - Unknown file in Winsock LSP: c:\program files\vmware\vmware workstation\vsocklib.dll
O15 - ESC Trusted Zone: http://solarwinds.s3.amazonaws.com
O15 - ESC Trusted Zone: http://view.atdmt.com
O15 - ESC Trusted Zone: http://www.google.com.au
O15 - ESC Trusted Zone: http://www.computerperformance.co.uk
O15 - ESC Trusted Zone: http://*.computerperformance.co.uk
O15 - ESC Trusted Zone: http://adserving.cpxinteractive.com
O15 - ESC Trusted Zone: http://googleads.g.doubleclick.net
O15 - ESC Trusted Zone: http://now.eloqua.com
O15 - ESC Trusted Zone: http://www.google-analytics.com
O15 - ESC Trusted Zone: http://clients1.google.com.au
O15 - ESC Trusted Zone: http://pagead2.googlesyndication.com
O15 - ESC Trusted Zone: http://edge.quantserve.com
O15 - ESC Trusted Zone: http://www.solarwinds.com
O15 - ESC Trusted Zone: http://www.somacon.com
O15 - ESC Trusted Zone: http://www2.somacon.com
O15 - ESC Trusted Zone: http://m.webtrends.com
O15 - ESC Trusted Zone: http://*.windowsupdate.com (HKLM)
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/...b?1244704552609
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shoc...ash/swflash.cab
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = cms.local
O17 - HKLM\Software\..\Telephony: DomainName = cms.local
O17 - HKLM\System\CCS\Services\Tcpip\..\{CC510DEC-7EB8-4893-9A19-50041A5D7BFF}: NameServer = 192.168.10.254
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = cms.local
O21 - SSODL: ManageYourServer - {8f1a924a-38f9-4e3a-95f5-932cba96da7b} - C:\Program Files\Common Files\ManageYourServer\ManageYourServer.dll
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: Backup Exec Remote Agent for Windows Systems (BackupExecAgentAccelerator) - Symantec Corporation - C:\Program Files\Symantec\Backup Exec\beremote.exe
O23 - Service: Backup Exec Agent Browser (BackupExecAgentBrowser) - Symantec Corporation - C:\Program Files\Symantec\Backup Exec\benetns.exe
O23 - Service: Backup Exec Device & Media Service (BackupExecDeviceMediaService) - Symantec Corporation - C:\Program Files\Symantec\Backup Exec\pvlsvr.exe
O23 - Service: Backup Exec Job Engine (BackupExecJobEngine) - Symantec Corporation - C:\Program Files\Symantec\Backup Exec\bengine.exe
O23 - Service: Backup Exec Server (BackupExecRPCService) - Symantec Corporation - C:\Program Files\Symantec\Backup Exec\beserver.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program Files\SAV\DefWatch.exe
O23 - Service: Intel PDS - LANDesk Software Ltd. - C:\WINDOWS\system32\CBA\pds.exe
O23 - Service: Lavasoft Ad-Aware Service - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: Symantec System Center Discovery Service (NSCTOP) - Symantec Corporation - C:\PROGRA~1\Symantec\SYMANT~1\NSCTOP.EXE
O23 - Service: Reporting Agents (Reporting) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Reporting Agents\Win32\ReporterSvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\SAV\Rtvscan.exe
O23 - Service: VMware Agent Service (ufad-ws60) - VMware, Inc. - C:\Program Files\VMware\VMware Workstation\vmware-ufad.exe
O23 - Service: VMware Authorization Service (VMAuthdService) - VMware, Inc. - C:\Program Files\VMware\VMware Workstation\vmware-authd.exe
O23 - Service: VMware NAT Service - VMware, Inc. - C:\WINDOWS\system32\vmnat.exe

--
End of file - 8993 bytes

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#2 Guest_superbird_*

Guest_superbird_*

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Posted 29 August 2009 - 01:45 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

#3 Orange Blossom

Orange Blossom

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Posted 06 November 2009 - 08:44 PM

Due to the lack of feedback, this Topic is now closed.

In case you still have problems, please send me a Private message to reopen this topic within the next 5 days. Beyond that point, please start a new topic.

Orange Blossom :thumbup2:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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