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Virus disabled Anti virus what do I do


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#1 SMCGAMING

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Posted 16 August 2009 - 01:53 AM

I got a virus McAffee came up for less than a second wont let me run Malwarebytes anti-malware or mcaffe what should I do shop not in the budget

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#2 Elise

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Posted 16 August 2009 - 01:59 AM

Hi SMCGAMING and :thumbsup: to BleepingComputer!

Don't worry about buying AV software, because the freeware alternatives are just as good.

Do you have MBAM already installed on your computer? If so, try to rename the executable.
Go to the MBAM folder (default c:\program files\malwarebytes antimalware\ and look for the file mbam.exe (or simply mbam).
Right click on that file and select rename. Now type winlogon.exe and press enter.

Now try to run the program.

If it still will not work, click Start > Run and in the box that opens click the browse button. Browse to the file you just renamed and click Open and then OK.

regards, Elise


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#3 SMCGAMING

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Posted 16 August 2009 - 02:22 AM

I tried it still did not work as soon as it is done preparing for scan the window closes and does not let me access MBAM

#4 Elise

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Posted 16 August 2009 - 02:57 AM

There seems to be a new infection that does this. Lets see if another scan will work.

Can you please tell me if you have the possibility of burning a CD (in case we might need it later on).

ATF-CLEANER
------------------
Please download ATF Cleaner by Atribune. (This program is for XP and Windows 2000 only)Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.
If you use Firefox browserClick Firefox at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click No at the prompt.
If you use Opera browserClick Opera at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program.
For Technical Support, double-click the e-mail address located at the bottom of each menu.


DR. WEB CUREIT
----------------------
Please download Dr.Web CureIt and save it to your desktop. DO NOT perform a scan yet.
alternate download link
Note: The file will be randomly named (i.e. 5mkuvc4z.exe).

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in Safe Mode.

Scan with Dr.Web CureIt as follows:
  • Double-click on the randomly named file to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All. (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • After the Express Scan is finished, put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and uncheck "Heuristic analysis" under the "Scanning" tab, then click Apply, Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • Please be patient as this scan could take a long time to complete.
  • When the scan has finished, a message will be displayed at the bottom indicating if any viruses were found.
  • Click Select All, then choose Cure > Move incurable.
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

regards, Elise


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#5 SMCGAMING

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Posted 17 August 2009 - 02:12 AM

I have done this but forgot to get the log found 16 objects some adware other backdoor.trojan but I can still not access MBAM and mcaffe will not scan

#6 SMCGAMING

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Posted 17 August 2009 - 02:21 AM

I am considering system restore but do not have restore cds does windows xp media center edition work for windows xp home edition???? P.S. The xp MC edition system restore disc was for old computer destroyed by lightning and was emachine which is same brand as current computer that I am on now/need help with.

Edited by SMCGAMING, 17 August 2009 - 02:34 AM.


#7 Elise

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Posted 17 August 2009 - 02:40 AM

If you do a restore with xp media center restore CDs, you will loose all data from xp home, so this wont be a problem.
However, the problem is that those CDs were not made for your current PC and I really don't know if they will work for your computer, since such CDs also contain settings for the hardware of your old computer, which may differ from your current computer.

You can back up personal files, however you should be very carefull when doing so, to avoid re-infecting.

Please, can you show me also the log from Dr. Web? Instructions for that you can find in the post where I instructed you how to run Dr. Web.

Edited by elise025, 17 August 2009 - 02:43 AM.

regards, Elise


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#8 SMCGAMING

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Posted 17 August 2009 - 02:43 AM

I do not know how to get to log file as I had closed the program awhile ago without saving the log file

#9 SMCGAMING

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Posted 17 August 2009 - 02:45 AM

I had backuped my file before first post so I am not sure but as soon as I system restore I am scanning flash drive for infections.

#10 Elise

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Posted 17 August 2009 - 02:57 AM

Forgot to mention in my last post, but lets try a rootkit scanner here.

I did a bit of research, and if the only CDs you have are the factory settings CD of another computer, it most likely will not work for your current computer.

Are you referring to System Restore (which restores your computer to an earlier date) or to a reinstall in your last post?

ROOTREPEAL
-------------
We need to check for rootkits with RootRepeal
  • Download RootRepeal from the following location and save it to your desktop.
  • Extract RootRepeal.exe from the archive.
  • Open Posted Image on your desktop.
  • Click the Posted Image tab.
  • Click the Posted Image button.
  • Check all seven boxes: Posted Image
  • Push Ok
  • Check the box for your main system drive (Usually C:), and press Ok.
  • Allow RootRepeal to run a scan of your system. This may take some time.
  • Once the scan completes, push the Posted Image button. Save the log to your desktop, using a distinctive name, such as RootRepeal.txt. Include this report in your next reply, please.

regards, Elise


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#11 SMCGAMING

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Posted 17 August 2009 - 05:06 AM

I have done sytem restore (Full deletion of memory) and it had worked so what had happened basically it had given me a new OS.

#12 Elise

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Posted 17 August 2009 - 05:54 AM

If you mean by that you did a reformat, thats all right. Just make sure you check all backed up data before putting it back so you will not re-infect your computer.

regards, Elise


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