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Computer Freezes


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3 replies to this topic

#1 Stimp11

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Posted 15 August 2009 - 10:16 PM

Computer freezes during virus scan. I had AVG and uninstalled and reinstalled, but freezes about 2 minutes into scan. I uninstalled it again and installed VIPRE but had same issue. Tried running it in safe mode but it also freezes. There is no way to unfreeze except holding in powering button and powering down.

If I try to open multiple windows, usually more than 2, it wont open.

An error message comes up sometimes when trying to from one website to another and when I click on "click here for solution" no solution appears.


Heres my log,


DDS (Ver_09-07-30.01) - NTFSx86
Run by Hedgehog at 23:04:27.61 on Sat 08/15/2009
Internet Explorer: 8.0.6001.18813
Microsoft® Windows Vista™ Home Premium 6.0.6002.2.1252.1.1033.18.2037.1044 [GMT -4:00]

AV: Sunbelt VIPRE *On-access scanning enabled* (Updated) {964FCE60-0B18-4D30-ADD6-EB178909041C}
SP: Spybot - Search and Destroy *enabled* (Outdated) {ED588FAF-1B8F-43B4-ACA8-8E3C85DADBE9}
SP: Windows Defender *enabled* (Updated) {D68DDC3A-831F-4FAE-9E44-DA132C1ACF46}
SP: Sunbelt VIPRE *enabled* (Updated) {9817B764-AE4E-4B29-AEE7-725B7A50BD48}

============== Running Processes ===============

C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\System32\WLTRYSVC.EXE
C:\Windows\System32\bcmwltry.exe
C:\Windows\system32\WLANExt.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\aestsrv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\Iaantmon.exe
C:\Windows\system32\lxdqcoms.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\system32\STacSV.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Windows\system32\SearchIndexer.exe
C:\Windows\system32\DRIVERS\xaudio.exe
C:\Program Files\Spybot - Search & Destroy\SDWinSec.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\system32\taskeng.exe
C:\Windows\Explorer.EXE
C:\Program Files\DellTPad\Apoint.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\IAAnotif.exe
C:\Windows\System32\WLTRAY.EXE
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files\Dell\MediaDirect\PCMService.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Lexmark Z2400 Series\lxdqmon.exe
C:\Program Files\Lexmark Z2400 Series\ezprint.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Windows\system32\igfxsrvc.exe
C:\Program Files\Sigmatel\C-Major Audio\WDM\sttray.exe
C:\Windows\ehome\ehtray.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Program Files\Dell\QuickSet\quickset.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files\Sunbelt Software\VIPRE\SBAMSvc.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Program Files\DellTPad\ApMsgFwd.exe
C:\Windows\ehome\ehmsas.exe
C:\Program Files\DellTPad\HidFind.exe
C:\Program Files\DellTPad\Apntex.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Sunbelt Software\VIPRE\SBAMTray.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Windows\system32\Macromed\Flash\FlashUtil10c.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Windows\System32\mobsync.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\taskeng.exe
C:\Windows\ehome\mcupdate.EXE
C:\Windows\system32\DllHost.exe
C:\Windows\system32\DllHost.exe
C:\Users\Hedgehog\Desktop\dds.scr
C:\Windows\system32\wbem\wmiprvse.exe

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.post-gazette.com/
uWindow Title = Internet Explorer provided by Dell
uDefault_Page_URL = hxxp://www.google.com/ig/dell?hl=en&client=dell-usuk&channel=us&ibd=0080507
uInternet Settings,ProxyOverride = *.local
mURLSearchHooks: H - No File
BHO: {02478D38-C3F9-4efb-9B51-7695ECA05670} - No File
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: RealPlayer Download and Record Plugin for Internet Explorer: {3049c3e9-b461-4bc5-8870-4c09146192ca} - c:\program files\real\realplayer\rpbrowserrecordplugin.dll
BHO: Spybot-S&D IE Protection: {53707962-6f74-2d53-2644-206d7942484f} - c:\program files\spybot - search & destroy\SDHelper.dll
BHO: {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - No File
BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre1.6.0_04\bin\ssv.dll
BHO: CBrowserHelperObject Object: {ca6319c0-31b7-401e-a518-a07c3db8f777} - c:\program files\dell\bae\BAE.dll
TB: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - No File
TB: {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - No File
uRun: [ehTray.exe] c:\windows\ehome\ehTray.exe
uRun: [SpybotSD TeaTimer] c:\program files\spybot - search & destroy\TeaTimer.exe
mRun: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
mRun: [Apoint] c:\program files\delltpad\Apoint.exe
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [IAAnotif] "c:\program files\intel\intel matrix storage manager\Iaanotif.exe"
mRun: [Broadcom Wireless Manager UI] c:\windows\system32\WLTRAY.exe
mRun: [Google Desktop Search] "c:\program files\google\google desktop search\GoogleDesktop.exe" /startup
mRun: [dscactivate] "c:\program files\dell support center\gs_agent\custom\dsca.exe"
mRun: [PCMService] "c:\program files\dell\mediadirect\PCMService.exe"
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [TkBellExe] "c:\program files\common files\real\update_ob\realsched.exe" -osboot
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [lxdqmon.exe] "c:\program files\lexmark z2400 series\lxdqmon.exe"
mRun: [EzPrint] "c:\program files\lexmark z2400 series\ezprint.exe"
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [SigmatelSysTrayApp] %ProgramFiles%\SigmaTel\C-Major Audio\WDM\sttray.exe
mRun: [SBAMTray] c:\program files\sunbelt software\vipre\SBAMTray.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\digita~1.lnk - c:\program files\digital line detect\DLG.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\quickset.lnk - c:\program files\dell\quickset\quickset.exe
mPolicies-explorer: BindDirectlyToPropertySetStorage = 0 (0x0)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office12\EXCEL.EXE/3000
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0016-0000-0004-ABCDEFFEDCBC} - c:\program files\java\jre1.6.0_04\bin\ssv.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~2\office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office12\REFIEBAR.DLL
IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - c:\program files\spybot - search & destroy\SDHelper.dll
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_04-windows-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/polarbear/ultrashim.cab
DPF: {CAFEEFAC-0016-0000-0004-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_04-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_04-windows-i586.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
Notify: GoToAssist - c:\program files\citrix\gotoassist\514\G2AWinLogon.dll
Notify: igfxcui - igfxdev.dll
AppInit_DLLs: c:\progra~1\google\google~2\GOEC62~1.DLL

============= SERVICES / DRIVERS ===============

R1 sbtis;sbtis;c:\windows\system32\drivers\sbtis.sys [2009-8-15 202928]
R2 AESTFilters;Andrea ST Filters Service;c:\windows\system32\AEstSrv.exe [2008-5-6 73728]
R2 lxdq_device;lxdq_device;c:\windows\system32\lxdqcoms.exe -service --> c:\windows\system32\lxdqcoms.exe -service [?]
R2 SBAMSvc;VIPRE Antivirus + Antispyware;c:\program files\sunbelt software\vipre\SBAMSvc.exe [2009-6-10 980264]
R2 sbapifs;sbapifs;c:\windows\system32\drivers\sbapifs.sys [2009-5-13 69936]
R2 SBSDWSCService;SBSD Security Center Service;c:\program files\spybot - search & destroy\SDWinSec.exe [2009-6-11 1153368]
R3 IntcHdmiAddService;Intel® High Definition Audio HDMI Service;c:\windows\system32\drivers\IntcHdmi.sys [2008-5-6 111616]
S2 lxdqCATSCustConnectService;lxdqCATSCustConnectService;c:\windows\system32\spool\drivers\w32x86\3\lxdqserv.exe [2008-2-27 98984]
S3 SBRE;SBRE;c:\windows\system32\drivers\SBREDrv.sys [2009-4-30 93360]

=============== Created Last 30 ================

2009-08-15 22:28 187,861,374 a------- c:\windows\MEMORY.DMP
2009-08-15 22:13 0 a------- c:\windows\system32\SBRC.dat
2009-08-15 21:52 <DIR> --d----- c:\users\hedgehog\appdata\roaming\Sunbelt
2009-08-15 21:51 <DIR> --d----- c:\programdata\Sunbelt
2009-08-15 21:51 <DIR> --d----- c:\progra~2\Sunbelt
2009-08-15 21:50 202,928 a------- c:\windows\system32\drivers\sbtis.sys
2009-08-15 21:50 <DIR> --d----- c:\program files\Sunbelt Software
2009-08-13 12:38 71,680 a------- c:\windows\system32\atl.dll
2009-08-12 17:26 160,256 a------- c:\windows\system32\wkssvc.dll
2009-08-12 17:26 2,066,432 a------- c:\windows\system32\mstscax.dll
2009-08-12 17:01 <DIR> --dsh--- C:\found.001
2009-08-06 14:05 <DIR> --d----- c:\programdata\NOS
2009-08-06 11:27 <DIR> --d----- c:\users\hedgehog\appdata\roaming\Uniblue
2009-08-06 11:27 <DIR> --d----- c:\programdata\DriverScanner
2009-08-06 11:27 <DIR> --d----- c:\program files\Uniblue
2009-08-06 11:27 <DIR> --d----- c:\progra~2\DriverScanner
2009-08-06 11:27 <DIR> -cd-h--- c:\programdata\{66E2F539-12B6-4870-A500-7689CDE75C5E}
2009-08-06 11:27 <DIR> -cd-h--- c:\progra~2\{66E2F539-12B6-4870-A500-7689CDE75C5E}

==================== Find3M ====================

2009-07-21 17:52 915,456 a------- c:\windows\system32\wininet.dll
2009-07-21 17:47 109,056 a------- c:\windows\system32\iesysprep.dll
2009-07-21 17:47 71,680 a------- c:\windows\system32\iesetup.dll
2009-07-21 16:13 133,632 a------- c:\windows\system32\ieUnatt.exe
2009-06-27 18:49 0 a------- c:\users\hedgehog\appdata\roaming\wklnhst.dat
2009-06-15 10:53 156,672 a------- c:\windows\system32\t2embed.dll
2009-06-15 10:52 23,552 a------- c:\windows\system32\lpk.dll
2009-06-15 10:52 72,704 a------- c:\windows\system32\fontsub.dll
2009-06-15 10:51 10,240 a------- c:\windows\system32\dciman32.dll
2009-06-15 08:42 289,792 a------- c:\windows\system32\atmfd.dll
2009-06-12 01:17 143,360 a------- c:\windows\inf\infstrng.dat
2009-06-12 01:17 86,016 a------- c:\windows\inf\infstor.dat
2009-06-12 01:17 51,200 a------- c:\windows\inf\infpub.dat
2009-06-12 01:09 665,600 a------- c:\windows\inf\drvindex.dat
2009-06-10 06:00 68,392 a------- c:\windows\system32\sbbd.exe
2008-01-20 22:43 174 a--sh--- c:\program files\desktop.ini
2006-11-02 08:42 287,440 a------- c:\windows\inf\perflib\0409\perfi.dat
2006-11-02 08:42 287,440 a------- c:\windows\inf\perflib\0409\perfh.dat
2006-11-02 08:42 30,674 a------- c:\windows\inf\perflib\0409\perfd.dat
2006-11-02 08:42 30,674 a------- c:\windows\inf\perflib\0409\perfc.dat
2006-11-02 05:20 287,440 a------- c:\windows\inf\perflib\0000\perfi.dat
2006-11-02 05:20 287,440 a------- c:\windows\inf\perflib\0000\perfh.dat
2006-11-02 05:20 30,674 a------- c:\windows\inf\perflib\0000\perfd.dat
2006-11-02 05:20 30,674 a------- c:\windows\inf\perflib\0000\perfc.dat

============= FINISH: 23:05:05.25 ===============

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#2 Elise

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Posted 29 August 2009 - 08:52 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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#3 Stimp11

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Posted 29 August 2009 - 08:03 PM

We didn't resolve the problem-but I ended up system restoring it back to factory last night because of deadline (going out of town for a few months). Thanks!

#4 Orange Blossom

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Posted 02 September 2009 - 09:58 PM

Hello

Thank you for posting back. Sometimes the best and quickest solution is to reformat and reinstall. Since you have reformatted, this thread will now be closed.

In case you experience any problems with the computer, please start a new topic.

Happy computing,

Orange Blossom :thumbup2:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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