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antivirus shows clean, still having problems


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3 replies to this topic

#1 spintochris

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Posted 15 August 2009 - 10:11 PM

hi and thanks for any help...
i had spybot running and mcafee, all updated and in prevent mode...i think virus came in on a bittorrent - suddenly couldn't run spybot; couldn't access their website, couldn't update mcafee, started getting google hijacks and AV popups. Used trendmicro to try to clean, and microsoft's cleaner, booting in safe mode and everything else i could try. Windows defender still cannot update, still cannot download mcafee (i had deleted spybot and mcafee figuring they were corrupt and tried to re-download and now can't). I can't get some repairs to run, getting the 'not a valid win32 application' message on downloads. Finally got hijackthis to dl and run..it was crashing my system for a day.
So right now I have no AV protection... and I know stuff is still screwy... any suggestions based on the attached files?

Attached Files



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#2 Elise

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Posted 29 August 2009 - 08:52 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

regards, Elise


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#3 spintochris

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Posted 29 August 2009 - 12:19 PM

i was able to fix it finally by researching all over the internet for days and finding 'rootkits' that prevent access to all of your AV/spyware sites...dredged through my registry and found one...deleted it...and then was slowly able to put the system back together.

#4 Orange Blossom

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Posted 29 August 2009 - 09:55 PM

Hello

Thank you for posting back. I'm glad that your computer problems have been fixed. Since this issue seems to be resolved, this thread will now be closed.

In case you experience any problems with the computer, please start a new topic.

Happy computing,

Orange Blossom :thumbup2:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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